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Epson Stylus pro 3800 portrait edition, User Manual

The Epson Stylus Pro 3800 Portrait Edition is a top-notch printer designed for professional photographers. With its exceptional print quality and advanced features, this printer ensures accurate color reproduction and impressive details. Explore its specifications and download the user manual for free from our website, manualshive.com.

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Problem Solver

146

EPSON Stylus Pro 3800

User’s Guide

Chapter 6 

Problem Solver

Troubleshooting

Printer stops printing unexpectedly

Head cleaning, ink charging, or ink drying is in progress

During head cleaning, ink charging, and ink drying, 

CLEANING PLEASE WAIT

, 

CHARGING INK

, 

and 

INK DRYING

 appears on the LCD panel respectively. Wait until the printer resumes 

printing.

An error has occurred

Many common printer problems can be identified by the messages on the LCD panel.

You can also check the lights on the control panel for errors. See “Lights” on page 96.

For other messages not included in the following table, see “Messages” on page 97.

Error messages

Message

Description

What to do

MAINTENANCE 
CARTRIDGE IS NEARLY 
FULL

The maintenance cartridge is 
almost full.

Although you can continue 
printing, you need to replace the 
maintenance cartridge with a 
new one immediately. See 
“Replacing the Maintenance 
Cartridge” on page 138.

MAINTENANCE 
CARTRIDGE NEARLY 
FULL

REPLACE THE 
CARTRIDGE

The maintenance cartridge is 
almost full.

Replace the maintenance 
cartridge with a new one. See 
“Replacing the Maintenance 
Cartridge” on page 138.

INK LOW

The ink cartridge is nearly 
expended.

Replacement of the ink cartridge 
is nearly needed.
Although you can continue 
printing in INK LOW situation, it 
may decline the print quality.

Summary of Contents for Stylus pro 3800 portrait edition

Page 1: ...EPSON Stylus Pro 3800 User s Guide User s Guide NPD2382 00 ...

Page 2: ...isuse or abuse of this product or unauthorized modifications repairs or alterations to this product or excluding the U S failure to strictly comply with Seiko Epson Corporation s operating and maintenance instructions Seiko Epson Corporation shall not be liable against any damages or problems arising from the use of any options or any consumable products other than those designated as Original Eps...

Page 3: ...t Assistant function 31 Making Settings on the Paper Menu 32 Making the Paper Source setting 32 Making the Borderless setting 33 Making the Paper Size setting 35 Making the Copies setting 36 Making the Orientation settings 36 Making Settings on the Layout Menu 37 Making the Reduce Enlarge setting 38 Making Double Sided Printing setting 38 Making Multi Page settings 43 Making the Optimize Enlargeme...

Page 4: ...sing the Printer Software 67 Accessing the Page Setup dialog 67 Accessing the Print dialog 67 Accessing the Utility dialog 67 Page Setup Dialog Settings 68 Settings 68 Format for 68 Paper Size 69 Orientation 69 Scale 69 Print Dialog Settings 70 Printer 70 Presets 70 Copies Pages 71 Layout 71 Output Options 72 Scheduler 73 Paper Handling 73 ColorSync 74 Cover Page 74 Print Settings 75 Printer Color...

Page 5: ...Lights 96 Combination of buttons 97 Messages 97 Icons 98 Menu Settings 99 When to use Menu mode 99 Menu list 99 Basic Menu setting procedure 102 Details of Menu mode 103 Checking the print head nozzles 109 Aligning the print head 110 Making the paper settings 113 Printing a status sheet 116 Maintenance Mode 116 Maintenance mode setting procedure 116 Maintenance mode list 117 Details of Maintenance...

Page 6: ...be faster 159 Paper skew occurs when printing on A3 or larger plain paper 160 Paper feed or paper jam problems occur frequently 160 Clearing paper jams 161 Color Management 163 About color management system CMS 164 Color management by driver ICM Windows XP x64 XP or 2000 only 165 Color management by Host ICM or ColorSync 167 Color management by application 170 Paper Information 173 Paper settings ...

Page 7: ... your printer with Mac OS X 188 Interface Specifications 189 USB interface 189 Ethernet interface 189 Chapter 8 Options and Consumable Products Consumable Products 190 Maintenance cartridge 190 Ink cartridges 190 Epson Special Media 191 Cut sheets 191 Safety Instructions Important Safety Instructions 193 When choosing a place for this product 193 When setting up this product 193 When using this pr...

Page 8: ... on the Layout Menu on page 37 For information on the printer utilities see Using the Printer Utilities on page 46 Note The specific features available in the printer software vary depending on the version of Windows you are using The printer driver screens that appear in this manual are provided for EPSON Stylus Pro 3800 running on Windows XP The online help provides more information on the print...

Page 9: ... then click Printers and Faxes 2 Right click your printer icon and click Printing Preferences The printer software window appears From Windows 2000 1 Click Start point to Settings and then select Printers 2 Right click your printer icon and click Printing Preferences The printer software window appears From Windows applications 1 Click Print or Page Setup on the File menu 2 Make sure your printer ...

Page 10: ...ected and then click Properties or Options You may need to click a combination of these buttons The driver settings window appears 3 Click the Main tab The Main menu appears 4 From Media Type select a media that matches the paper loaded in the printer See Media Type setting list on page 15 Note Check the media type and its paper path See Paper path list on page 120 The Media Type setting determine...

Page 11: ...e Mode box if a slider appears Drag the slider to the left or right depending on which is more important If you have selected Advanced B W Photo as the Color setting select the Color Toning setting from the pull down menu Note Depending on the Media Type setting you choose a slider may not appear in the Mode box 8 Select the color control mode from the pull down menu in the Mode box For detailed i...

Page 12: ...y 14 Click the Layout tab The Layout menu appears Note The Double Sided Printing functions is available only when Sheet is selected as the Paper Source setting 15 Select Reduce Enlarge and then adjust the size of printed data if necessary See Making the Reduce Enlarge setting on page 38 16 Select Double Sided Printing and then make settings as needed See Making Double Sided Printing setting on pag...

Page 13: ...us of your printer Canceling printing To cancel printing in progress click Stop on the EPSON Progress Meter You can also pause or restart printing To pause printing click Pause To resume printing click this button again cCaution If you stop printing in progress you may need to start printing again from the beginning for best result otherwise misalignment or banding may appear in the printed image ...

Page 14: ...his setting first From Media Type select a media that matches the paper loaded in the printer Locate your paper in the list and then select a corresponding Media Type setting For some types of paper several Media Type settings are available for selection Note The black ink automatically changes depending on the media type you choose The availability of special media varies by country When using pa...

Page 15: ... Premium Luster Photo Paper Premium Glossy Photo Paper Premium Glossy Photo Paper Premium Semigloss Photo Paper Premium Semigloss Photo Paper Proofing Paper Semimatte EPSON Proofing Paper Semimatte Commercial Plain Paper Photo Black Enhanced Matte Paper Enhanced Matte Paper Archival Matte Paper Archival Matte Paper Velvet Fine Art Paper Velvet Fine Art Paper UltraSmooth Fine Art Paper UltraSmooth ...

Page 16: ...ing When Automatic is selected the printer driver takes care of all detailed settings based on the current Media Type and Color settings Quality and Speed slider Depending on the media you choose in the Media Type setting while Color or Black is selected as the Color setting and Automatic as the Mode setting a Quality or Speed slider appears in the Mode box Select Quality when print quality is mor...

Page 17: ...rintouts Note Because this setting reproduces blue and green tones that cannot be displayed by your monitor your printouts may differ from the screen images when this function is selected Charts and Graphs Intensifies the colors and lightens the midtones and highlights of an image Use this setting for presentation graphics such as charts and graphs EPSON Standard sRGB Increases the contrast in ima...

Page 18: ... provided by Epson Note These ready made settings may not appear depending on the Media Type and Color settings Advanced Photo 2880 Good for printing scanned photos and digitally captured images in high quality Helps prevent misprinting of ink dots that may occur due to movement of the print head and paper PhotoEnhance This mode lets you select image correction settings specially designed for scan...

Page 19: ... Select Custom from the Main menu and then click Advanced The Advanced dialog box appears 2 Make sure a media matching the media loaded in the printer is selected See Media Type setting list on page 15 3 Make the Color setting Select Color to print color or monochrome photos or Black to print a draft or black text only If you want to print advanced monochrome photos select Advanced B W Photo Note ...

Page 20: ... applying your settings click Cancel Paper Configuration The following settings in the Paper Configuration dialog box let you make the detailed paper settings Mode Description Color Density Adjusts the strength of Color Density Use a value in the range of 50 to 50 Drag the slider to the right to deepen the color of your printout or left to lighten its color You can also type a number 50 to 50 in t...

Page 21: ... too small dark horizontal micro banding may appear Paper Thickness This value automatically appears according to the Media Type setting If you use non Epson media modify this value for your media Refer to the paper specifications or print Thickness Pattern to find out the paper thickness Platen Gap Platen Gap is the height from the media loaded in the printer to the print head By adjusting this p...

Page 22: ...This setting provides the color matching and image enhancement methods When you select this setting additional settings appear under the Printer Color Management box where you can select a Mode setting and adjust the color enhancement sliders For details on the additional settings see the online help ...

Page 23: ...ust the advanced monochrome settings For details on the additional settings see the online help PhotoEnhance This setting provides a variety of image correction settings that you can apply to your photo images before printing PhotoEnhance does not affect your original data When you select this setting you will need to make the Digital Camera Correction settings ...

Page 24: ...ting turns off the printer driver color management which is useful when you use the color management function of the application to apply an ICC profile See Color Management on page 163 for detailed information on color management Digital Camera Correction If you are printing photos taken with a digital camera select this check box to give your printed photos a smooth and natural appearance like t...

Page 25: ...ion on color management Note Be aware that the ambient light and the age quality and settings of the monitor can affect the quality of your color matching ICM Mode Select the ICM mode from Host ICM Driver ICM Basic or Driver ICM Advanced Image Graphics and Text check boxes These check boxes are available only when Driver ICM Advanced is selected as the ICM Mode Select the check box you want to set...

Page 26: ... image by maintaining a relative color range and is often used when most of the color range before conversion is found in the image after conversion Use of this setting is recommended when printing photo data Absolute Colorimetric This setting renders an image by maintaining an absolute color range so that there is a 1 to 1 ratio of absolute lab coordinates This setting is not recommended when pri...

Page 27: ...save up to 100 custom settings including the imported settings You can select your saved settings from the Custom Settings pull down menu in the Mode box on the Main menu When you select your saved settings in the Custom Settings list be aware that making new settings for example Media Type and Color settings may change your custom settings This may cause unexpected results in your printouts If th...

Page 28: ...ect the name of settings you want to delete 3 Click Delete The setting will be deleted from the Custom Settings list Exporting and importing the Advanced settings You can export the custom settings you saved or import from a custom setting file created in another environment Exporting the Advanced settings To export your custom settings use the following steps 1 Click Save Settings The Custom Sett...

Page 29: ... dialog box appears 2 Click Import 3 Select the folder where the file for importing settings is located and then select the file 4 Click Open 5 When the message Processing complete appears click OK Checking the Ink Levels You can check the status of each ink cartridge The black ink either Photo or Matte which is not used is dimmed When you print the black ink will change automatically depending on...

Page 30: ... this button to scale the previewed image so that it fits the current window size This is convenient when you want to see the entire image at one time Maximum zoom Click this button to display the previewed image at the maximum possible zoom ratio Printable area on off Click this button to display a rectangle indicating the printable area on the previewed image The printer cannot print anything wh...

Page 31: ...utlined by the red box By dragging the red box you can change the part of the document to magnify Specify which pages in the document you want to print Click Print Option and then select Remove Page or Add Page After you previewing the data click Print to print the data or click Cancel to cancel printing Using the Print Assistant function You can access the following information by clicking the Pr...

Page 32: ... Windows applications feature paper size and page layout settings that override similar settings in the printer driver However if your application does not have these features verify the settings on the printer driver s Paper menu Making the Paper Source setting You can select Sheet Manual Rear or Manual Front from the Paper Source setting Select one that matches the paper loaded in the printer ...

Page 33: ...this feature takes longer time than normal printing Smear may result in the top and bottom areas depending on the media If you select Manual Front for the Paper Source the Borderless check box does not appear Borderless printing is not supported when the PAPER SIZE CHECK setting is off Make sure that ON is selected for PAPER SIZE CHECK on the printer s control panel Letter 8 5 11 in US B 11 17 in ...

Page 34: ...utton The Expansion dialog box appears 3 Choose Auto Expand or Retain Size and the amount of enlargement Auto Expand Select this setting if you want to enlarge the size of print data automatically and print without margins You can choose the amount of enlargement by moving the slider Note Enlarged areas that exceed the paper size will not be printed on the paper ...

Page 35: ...t want to change the ratio of your print data When you select this setting you need to enlarge your image data to exceed the paper width and height to avoid unprinted areas appearing along the all four edges Enlarging 5 mm in all four directions is recommended using the application that created the data Amount of Enlargement When you select Auto Expand the slider becomes available Using the slider...

Page 36: ... box or click the arrow next to the box You can enter any number from 1 to 9999 When printing multiple copies of your document select Collate to print one complete document set at a time Select Reverse Order to print your documents in reverse order starting with the last page Making the Orientation settings You can specify the direction of printing on the page ...

Page 37: ...ded Printing Multi Page and Optimize Enlargement settings on this menu Note According to the paper source you choose some of the functions are not available Portrait Print direction is short edge first like most magazines Landscape Print direction is long edge first like many spreadsheets Rotated by 180 Prints your document upside down ...

Page 38: ...pages onto the opposite side of the paper You can also perform Folded Booklet double sided printing It lets you make single fold booklets Note The double sided printing feature is not available when the printer is accessed over a network or used as a shared printer Status Monitor 3 is not installed or your system is not configured to support bi directional communication Only use media types that a...

Page 39: ...ay be smeared during double sided printing This function is available only when Sheet is selected as the Paper Source setting Standard double sided printing To print odd and even numbered pages on the opposite sides of a sheet follow the steps below 1 Select Double Sided Printing 2 Click Margins The following dialog box appears 3 Specify the edge of the paper where binding will be placed You can c...

Page 40: ...f ink used If this problem occurs slightly curl the sheets in the opposite direction prior to reloading them into the printer Align the sheet stack by tapping its edges against a hard flat surface prior to reloading the stack into the printer Follow the instructions provided when reloading the printouts Paper jams or improperly placed binding margins may occur if the printouts are not reloaded cor...

Page 41: ...of paper and pages 10 and 11 on the back of the third sheet of paper The resulting pages can then be folded and bound together into a booklet To create the booklet follow the steps below 1 Select Double Sided Printing and then select Folded Booklet 2 Click Margins The Margins dialog box appears 3 Specify the edge of the paper where binding will be placed You can choose Left Top or Right Note When ...

Page 42: ...printing the inside pages will be displayed while the outside pages are output Follow the on screen instructions to reload the paper Note The paper may curl during printing due to the amount of ink used If this problem occurs slightly curl the sheets in the opposite direction prior to reloading them into the printer Align the sheet stack by tapping its edges against a hard flat surface prior to re...

Page 43: ...i Page settings Selecting Multi Page lets you choose between the N up and Poster settings Making N up settings Select N up as the Multi Page setting to print two or four pages of your document on one sheet of paper When N up is selected you can make the following settings ...

Page 44: ...ings to adjust the way your poster will print The Poster Settings dialog box opens 2 Pages 4 Pages Prints two or four pages of your data on a single sheet of paper Page Order Opens the Print Layout dialog box where you can specify the order in which the pages will be printed Some settings may be unavailable depending on the Orientation selection on the Paper menu Print page frames Prints frames ar...

Page 45: ...s Making the Optimize Enlargement setting Select this check box to optimize an enlargement to achieve long poster or panoramic printing without using a particular application Clear this check box if text or graphics are distorted however output length may be limited depending on the application Print Cutting Guides Check this box to turn the cutting guide options on Overlapping Alignment Marks Sli...

Page 46: ...work Do not use the Nozzle Check Head Cleaning or Print Head Alignment utilities while printing is in progress otherwise your printout may be marred EPSON Status Monitor 3 This utility provides you with printer status information such as the ink cartridge status the free space of the maintenance cartridge and it also checks for printer error Note This utility is available when your system is confi...

Page 47: ... head may need to be adjusted if vertical lines appear out of alignment or if white or black banding noise appear in your printed data Use this utility to realign the print head See Aligning the print head on page 49 EPSON LFP Remote Panel This utility lets you optimize your printer See Starting EPSON LFP Remote Panel on page 49 Checking the print head nozzles If you find that the printed data is ...

Page 48: ... you may be able to solve these problems by using the Head Cleaning utility to clean the print head which ensures that the nozzles are delivering ink properly To use the Head Cleaning utility follow the steps below Note Do not start the Head Cleaning utility while printing is in progress otherwise your printout may be marred To save ink use the Nozzle Check utility first to confirm that the print ...

Page 49: ...ct your dealer See Contacting Customer Support on page 174 Aligning the print head If you find misaligned lines or black or white banding on the printed data you may be able to solve these problems by using the Print Head Alignment utility to align the print head To use the Print Head Alignment utility follow the steps below 1 Make sure that the printer is on and EPSON special sheet of A4 Letter s...

Page 50: ...Speed Copies To print multiple copies of your data faster select High Speed Copies This speeds up printing by using your hard disk space as a cache when printing multiple copies of your data Show Progress Meter To display the Progress Meter every time you print select Show Progress Meter Then you can monitor the progress of your print job Disable EPSON Status Monitor 3 To disable printer status mo...

Page 51: ...e actual printing progress Page Rendering Mode Use this function when the print speed is extremely slow or when the print head stops for a few minutes while printing When this check box is selected the print speed may improve by rendering as page However the following problems may occur Print progress displayed in the Progress Meter window may differ from the actual print progress Printing may tak...

Page 52: ...k OK Select Notification Displays the current error item notification settings Select the appropriate check boxes to specify the error types for which you wish to receive notification Select Shortcut Icon Select the Shortcut Icon check box to display a shortcut icon in your Windows taskbar Clicking the shortcut icon in the taskbar will open EPSON Status Monitor 3 Click the icon you prefer as short...

Page 53: ...1 Click Print or Page Setup on the File menu 2 Click Printer Setup Options or Properties Depending on your application you may need to click a combination of these buttons You can also access the printer software 3 You can view a detailed explanation using the following ways Click the button on the top right of the printer driver window and then click the item Right click the item and then click t...

Page 54: ...progress of the current print job and provides printer status information when bi directional communication between the printer and your computer is established This meter also displays helpful tips for better printing and error messages Note The Progress Meter window does not appear when the Show Progress Meter check box is turned off in the Speed Progress dialog box See Making the Speed Progress...

Page 55: ...ayed tip click Details Error messages If a problem occurs during printing an error message appears in the text box at the top of the Progress Meter window Check the message and solve the problem accordingly When the ink runs low or expended or when the maintenance cartridge becomes full the How to button appears in the Progress Meter window Click How to and EPSON Status Monitor will lead you step ...

Page 56: ...hortcut icon on the Windows taskbar Note To add a shortcut icon to the taskbar see Monitoring Preferences on page 52 Accessing EPSON Status Monitor 3 from the printer driver To access EPSON Status Monitor 3 from the printer driver follow the steps below 1 Access the printer driver See Accessing the Printer Software on page 9 2 Click the Utility tab to open the Utility menu 3 Click EPSON Status Mon...

Page 57: ...ge and status messages If the ink runs low or expended or the maintenance cartridge becomes full the How to button appears in the EPSON Status Monitor 3 window Click How to to display instructions on how to replace the cartridge Information button When you click this button the Cartridge Information dialog box appears It contains the cartridge information such as the manufacturer ink type cartridg...

Page 58: ...imize the print speed by adjusting other printing conditions The following table shows the factors that inversely affect print speed and print quality The following table shows the factors related to print speed only Print quality Higher Lower Print speed Slower Faster Advanced menu settings Print Quality SuperFine 1440dpi Normal 360dpi High Speed Off On Data characteristics Image Size Large Small...

Page 59: ... printer that is directly connected to one of them The computer that is directly connected to the printer is the printer server and the other computers are the clients which need permission to share the printer with the printer server The clients share the printer via the printer server Note To connect your printer directly to a network without setting it up as a shared printer consult your networ...

Page 60: ...rd click here and follow the on screen instruction 3 Select Share this printer and type the name in the Share name box 4 Click OK Note Do not choose any drivers from the Additional Drivers list Accessing the shared printer To access the shared printer from another computer on a network follow the steps below Note Your printer must be set up as a shared resource on the computer to which it is direc...

Page 61: ...ers and Faxes Right click your printer s icon and open the Properties for your printer 3 Click the Ports tab and click Add Port 4 Select Local Port then click New Port 5 In the text box type the following information name of computer that is connected to the printer name of the shared printer Then click OK 6 Close the Printer Ports dialog box to return to the Ports menu ...

Page 62: ... the Properties For Windows 2000 Setting up your printer as a shared printer To share a printer that is connected directly to your computer with others on a network follow the steps below 1 Click Start point to Settings and then click Printers 2 Select your printer then click Sharing on the File menu 3 Select Shared as and enter the name in the Share Name text box ...

Page 63: ...steps below Note Your printer must be set up as a shared resource on the computer to which it is directly connected before you can access it from another computer 1 Install the printer driver to the client computer from the software CD ROM 2 Open the Printer folder from the Control Panel right click your printer s icon and open the Properties for your printer 3 Click the Ports tab and click Add Po...

Page 64: ...nnected to the printer name of the shared printer Then click OK 6 When you enter the information the Cancel button on the Printer Ports dialog box changes to the Close button Click Close to return to the Ports menu 7 On the Ports menu make sure that the new port is added and the check box is selected Click OK to close the printer driver ...

Page 65: ...e Uninstalling the printer driver on page 65 Uninstalling the printer driver To uninstall the printer driver follow the steps below Windows XP x64 and XP 1 Click Start click Control Panel and then click Add or Remove Programs 2 Select EPSON Printer Software to uninstall the printer driver from the software list 3 Click the Change Remove button 4 Select the EPSON Stylus Pro 3800 icon 5 Follow the o...

Page 66: ...ng Paper Size Printer Margins Summary setting Summary of current settings Print Common in all options Printer Presets Copies Pages option Copies Collated Pages Layout option Pages Per Sheet Layout Direction Border Output Options option Save as File Format Scheduler option Print Document time Priority Paper Handling option Page Order Print pages Destination Paper Size ColorSync option Color Convers...

Page 67: ...g click Page Setup on the File menu of your application Accessing the Print dialog To access the Print dialog click Print on the File menu of your application Accessing the Utility dialog To access the Utility dialog double click the EPSON Printer Utility2 icon in the Applications folder in Macintosh HD default setting Utility EPSON Status Monitor Nozzle Check Head Cleaning Print Head Alignment EP...

Page 68: ...em s documentation for details Settings You can select Page Attributes Custom Paper Size or Summary Page Attributes Displays the page setup settings Custom Paper Size Displays the paper size settings You can set a custom paper size Summary Displays the list of current setting items Format for Select a desired printer Note Always match the Format for setting in the Page Setup dialog with the Printe...

Page 69: ...rear manual feed slot Manual Front Prints on cut sheet paper with 3 mm left and right margins and 20 mm top and bottom margins paper is fed through the front manual feed slot Sheet Feeder Borderless Auto Expand Prints data enlarged on cut sheet paper without margins in four directions Sheet Feeder Borderless Retain Size Prints data on cut sheet paper without margins in four directions while retain...

Page 70: ...eature of Mac OS X See your operating system s documentation for details Printer Select a printer you want to use Note Always match the Format for setting in the Page Setup dialog with the Printer setting in the Print dialog otherwise data may not be printed correctly Presets You can select Standard or Save As Standard Prints with the current settings Save as Prints with the custom saved settings ...

Page 71: ...s text box Collated To make print order setting select Collated to print one complete document set at a time when printing multiple copies Pages To make the Pages setting select either All or From and to If you select From and to enter the first page of the appropriate range of pages in the From text box and the last page in the to text box Layout You can make the appropriate Pages per Sheet Layou...

Page 72: ... the pages will be printed on the sheet of paper Border You can print a border around the pages printed on each sheet You can select from None Single hairline Single thin line Double hairline or Double thin line Output Options You can print your data as a file if you click the Save as File check box and select its format from the Format pull down menu If you want to print your data on paper clear ...

Page 73: ...for printing Note Scheduler is the standard feature of Mac OS X See your operating system s documentation for details Paper Handling You can make the appropriate Page Order Print pages and Destination Paper Size settings that you want to use for printing Note Paper Handling is the standard feature of Mac OS X See your operating system s documentation for details ...

Page 74: ... use for printing Note ColorSync is the standard feature of Mac OS X See your operating system s documentation for details Cover Page You can make the appropriate Print Cover Page Cover Page Type and Billing Info settings that you want to use for printing Note Cover Page is the standard feature of Mac OS X See your operating system s documentation for details ...

Page 75: ...Media Type The Media Type setting determines what other settings are available therefore always make this setting first From Media Type select a media that matches the paper loaded in the printer Find your paper in the list and then select a corresponding Media Type setting For some kinds of paper several Media Type settings are available for selection Note The black ink automatically changes depe...

Page 76: ...ium Luster Photo Paper Premium Luster Photo Paper Premium Glossy Photo Paper Premium Glossy Photo Paper Premium Semigloss Photo Paper Premium Semigloss Photo Paper Proofing Paper Semimatte EPSON Proofing Paper Semimatte Commercial Plain Paper Photo Black Enhanced Matte Paper Enhanced Matte Paper Archival Matte Paper Archival Matte Paper Velvet Fine Art Paper Velvet Fine Art Paper UltraSmooth Fine ...

Page 77: ...peed is more important than print quality Color Control mode When Color is selected as the Color setting and Automatic as the Mode setting the Color Control pull down menu appears You can select from the following settings EPSON Vivid Select this setting to produce vivid blue and green tones in printouts Note Because this setting reproduces blue and green tones that cannot be displayed by your mon...

Page 78: ...Custom Settings pull down menu includes the following ready made settings Note These ready made settings may be dimmed depending on the Media Type and Color settings Advanced Photo 2880 Good for printing scanned photos and digitally captured images in high quality Helps prevent misprinting of ink dots that may occur due to movement of the print heads and paper ColorSync Automatically adjusts print...

Page 79: ...printing but decreases the print quality Flip Horizontal Prints your data as it would appear in a mirror Text and graphics appear reversed Finest Detail Depending on the Print Quality setting you select you can turn on Finest Detail to print text solid graphics and line art with very sharp edges Color Toning When you select Advanced B W Photo as the Color the Color Toning pull down menu appears Ne...

Page 80: ... settings to experiment with new printing ideas or to fine tune a range of printer settings to meet your individual needs Once you are satisfied with your new settings you can add them to the Custom Setting list in the Print dialog Color Controls Select this setting to use the color matching and adjustment methods provided with the printer Click the triangle next to the Advanced Settings to see de...

Page 81: ...xt to the sliders EPSON Vivid Select this setting to enrich the blue and green tones in printouts Note Because this setting reproduces blue and green tones that cannot be displayed by your monitor your printouts may differ from the screen images when this function is selected Charts and Graphs Intensifies the colors and lightens the midtones and highlights of an image Use this setting for presenta...

Page 82: ...the details of additional settings see the online help ColorSync This setting automatically adjusts printout colors to match colors on your screen Select this setting when printing scanned photographs or computer graphics See Color Management on page 163 for detailed information on color management Note Be aware that the ambient light and the age quality and settings of the monitor can affect the ...

Page 83: ... color in any way Only use this setting when you create a new color profile or if the other Mode settings do not produce satisfactory results See Color Management on page 163 for detailed information on color management Paper Configuration The following settings in Paper Configuration let you make the detailed paper settings If you are using non Epson special media make these settings as needed ...

Page 84: ...ncrements Note If you use this feature the printing time will be longer Paper Feed Adjustment Controls the paper feeding value in 0 01 increments If the paper feeding value is too large white horizontal micro banding may appear If the paper feeding value is too small dark horizontal micro banding may appear Paper Thickness This value automatically appears according to the media for the Media Type ...

Page 85: ...ry You can confirm the current settings in the Print dialog Note The Summary option is a standard feature of Mac OS X Amount of Enlargement Using the slider you can control the amount of the image that extends beyond the edges of paper during borderless printing For most print jobs Max is recommended to eliminate margins on all sides of paper Moving the slider towards Min decreases the amount of t...

Page 86: ...aved settings select the name of your custom setting from the Presets pull down menu If you change the Media Type or Color settings while your customized setting is selected in the Saved Settings list your saved setting is not affected by the change To return to your saved setting simply reselect it in the list Preview You can see how your data will look before actually printing it Note Preview is...

Page 87: ...ore printing The ink may contaminate the platen of the printer In this case wipe the ink away using a cloth Printing with this feature takes longer time than normal printing Smear may result in the top and bottom areas depending on the media Borderless printing is not supported when the PAPER SIZE CHECK setting is off Make sure that ON is selected for PAPER SIZE CHECK on the printer s control pane...

Page 88: ...ck OK 3 Start printing your data from your application Canceling Printing To cancel printing follow the steps below 1 Open the Print Center for Mac OS X 10 2 x or Printer Setup Utility for Mac OS X 10 3 or later 2 Turn off the printer 3 In the Document Name list select the data which is printing and click the Delete button to cancel printing Printer Utility Dialog Accessing the EPSON Printer Utili...

Page 89: ...utton for Mac OS X 10 3 or later in the Printer List dialog Using the Printer Utilities The EPSON printer utilities let you check the current printer status and perform printer maintenance from your computer You can also access the User s Guide the paper information and the Technical Support Web Site by clicking the Print Assistant button Note Do not use the Nozzle Check Head Cleaning or Print Hea...

Page 90: ...OZZLE CHECK from the control panel on the printer this utility not only checks the clogging nozzles but also performs head cleaning automatically Head Cleaning This utility cleans the print head You may need to clean the print head if you notice the print quality has declined Use this utility to perform head cleaning See Cleaning the print head on page 92 Print Head Alignment This utility can be u...

Page 91: ...r dots in the printed data are missing you may be able to identify the problem by checking the print head nozzles by using the Nozzle Check utility To use the Nozzle Check utility follow the steps below Note Do not start the Nozzle Check utility while printing is in progress otherwise your printout may be marred 1 Make sure that several sheets of A4 Letter size or larger paper are loaded in the pr...

Page 92: ...ds to be cleaned This is because the cleaning process consumes some ink When the ink status light is flashing or on you cannot clean the print head Replace the appropriate ink cartridge first See Replacing Ink Cartridges on page 133 1 Make sure the printer is turned on and the ink status light is off 2 Click Head Cleaning 3 Follow the on screen instructions 4 Click Confirmation in the Head Cleanin...

Page 93: ...e printer 2 Click Print Head Alignment 3 Follow the on screen instructions to align the print heads Starting EPSON LFP Remote Panel You can optimize your printer by using this utility To start EPSON LFP Remote Panel see the steps below 1 Make sure the printer is turned on 2 Click EPSON LFP Remote Panel 3 See the EPSON LFP Remote Panel online help for details Using the Print Assistant function You ...

Page 94: ... see its online help 3 Click the Help button Uninstalling the Printer Software To uninstall the printer driver follow the steps below 1 Turn on your computer and insert the printer software CD ROM into the CD ROM drive The Epson printer software disk opens automatically 2 Open the Mac OS X Software folder 3 Double click the Printer Driver folder 4 Double click the EPSON_IJ_Printer icon 5 If the Au...

Page 95: ...e printer returns to the READY status when this button is pressed in Menu mode 3 Back Left button l Returns to the previous level when pressed in Menu mode 4 Ink Cover Open Up button u Release the ink cover lock if pressed and held for 3 seconds Changes the parameter in the reverse order when selecting a desired parameter in Menu mode 5 Paper Feed Down button d Feeds the paper in forward direction...

Page 96: ...ted item in Menu mode Executes the item if the selected item is for execution only Light Description 8 Power light green On The printer is in the READY status Flashing The printer is printing The printer is cleaning the print head The printer is drying ink on the printed paper Off The printer is off 9 Paper status light red On No paper is loaded in the paper source The loaded paper is too thick fo...

Page 97: ...Cancel Reset button the printer enters Maintenance mode Message Description READY The printer is ready to print data PRINTING The printer is processing data INK DRYING The printer is drying ink PLEASE WAIT Wait until READY appears CHARGING INK The printer is charging the ink delivery system RESETTING The printer is being reset UPDATING FIRMWARE The printer is updating the FirmWare FIRMWARE UPDATE ...

Page 98: ...e status Note The ink icon with the abbreviation of the ink color flashes when the ink gets low The ink icon with the abbreviation of the ink color stays on when the ink is expended The Photo Black or Matte Black that is not selected appears as the dotted icon Icons Description Sheet Icons Description Widest Wider Wide Narrow Icons Description Ink cartridge status 100 1 Ink expended Cartridge erro...

Page 99: ...dditional settings directly through the control panel Note Some applications may send commands to the printer that override the Menu settings If you are not getting the results you expect check your application s settings To see the current Menu settings print a status sheet Menu list Icons Description Free capacity of the maintenance cartridge 100 1 Maintenance cartridge full Maintenance cartridg...

Page 100: ...NTABLE PAGES on page 105 MATTE BLACK nnnnnnn PAGES PHOTO BLACK nnnnnnn PAGES LIGHT BLACK nnnnnnn PAGES LIGHT LIGHT BLACK nnnnnnn PAGES CYAN nnnnnnn PAGES MAGENTA nnnnnnn PAGES LIGHT CYAN nnnnnnn PAGES LIGHT MAGENTA nnnnnnn PAGES YELLOW nnnnnnn PAGES INK LEVEL on page 105 MATTE BLACK nn PHOTO BLACK nn LIGHT BLACK nn LIGHT LIGHT BLACK nn CYAN nn MAGENTA nn LIGHT CYAN nn LIGHT MAGENTA nn YELLOW nn MA...

Page 101: ...RD WIDE WIDER THICKNESS PATTERN on page 106 PRINT THICKNESS NUMBER on page 107 1 15 PAPER FEED ADJUST A on page 107 0 70 0 70 PAPER FEED ADJUST B on page 107 0 70 0 70 DRYING TIME on page 107 0 0 SEC 10 0 SEC MAINTENANCE on page 107 BLACK INK CHANGE on page 107 EXECUTE POWER CLEANING on page 107 EXECUTE CLOCK SETTING on page 107 YY MM DD HH MM MM DD YY HH MM CONTRAST ADJUSTMENT on page 107 20 0 20...

Page 102: ...ppears on the LCD panel 2 Select a menu Press the Paper Feed Down d or Ink Cover Open Up u button to select a desired menu 3 Set the menu Press the Menu Right r button to set the selected menu The first item appears on the LCD panel NETWORK SETUP on page 108 NETWORK SETUP on page 108 DISABLE ENABLE IP ADDRESS SETTING on page 108 AUTO PANEL PING IP SM DG SETTING on page 108 IP ADDRESS 000 000 000 0...

Page 103: ...e READY status 8 Exit Menu mode Press the Cancel Reset button The printer returns to the READY status Details of Menu mode PRINTER SETUP This menu contains the following items PLATEN GAP You can adjust the distance between the print head and paper Normally leave this set to STANDARD If you find that printed images are smeared select WIDE or WIDER Select NARROW for printing on thin paper or WIDEST ...

Page 104: ...When you select AUTO and perform a nozzle check the printer not only checks for clogged nozzles but also performs head cleaning automatically You can print a nozzle check pattern using the Utility menu in the printer software For Windows see Checking the print head nozzles on page 47 For Mac OS X see Checking the print head nozzles on page 91 STATUS SHEET You can print the current printer status F...

Page 105: ...artridge MAINTENANCE TANK You can see the free capacity of the maintenance cartridge USAGE COUNT You can see the ink consumption in milliliters Note Values shown in USAGE COUNT are rough indications CLEAR USAGE COUNT You can clear the values set in USAGE COUNT JOB HISTORY You can see ink consumption INK in milliliters and paper size PAPER for each print job saved in the printer The latest job is s...

Page 106: ...settings PAPER TYPE You can select paper type from MATTE THICK MATTE THIN PHOTO PLAIN FINE ART PAPER or REMOTE PANEL PAPER REMOTE PANEL PAPER appears only when the Custom Paper is registered from EPSON LFP Remote Panel PLATEN GAP You can adjust the distance between the print head and paper Normally leave this set to STANDARD If you find that printed images are smeared select WIDE Select NARROW for...

Page 107: ... bottom area of the paper The range is 0 70 to 0 70 If the paper feed value is too large white horizontal micro banding may appear If the paper feed value is too small dark horizontal micro banding may appear DRYING TIME You can set the ink drying time for each print head pass The range is 0 to 10 seconds MAINTENANCE This menu contains the following items BLACK INK CHANGE You can change the black ...

Page 108: ...the network setting of the printer The following items appear only when ENABLE is selected IP ADDRESS SETTING You can select the method to set the IP address to the printer When AUTO or PING is selected IP SM DG SETTING is not displayed Select PANEL to set these addresses using the printer s control panel Choose PANEL when setting the IP address subnet mask and default gateway using the printer s ...

Page 109: ... you start printing your data make sure that nozzle check pattern printing is complete otherwise the print quality may decline 1 Make sure that paper is loaded in the printer 2 Press the Menu Right r button to enter Menu mode 3 Press the Paper Feed Down d or Ink Cover Open Up u button to display TEST PRINT and then press the Menu Right r button 4 Press the Paper Feed Down d or Ink Cover Open Up u ...

Page 110: ...igning the print head To prevent deterioration of print quality caused by misalignment of the print head align the print head before you start printing your data You can align the print head either manually or automatically Try the automatic print head alignment first If the print head is still misaligned try to perform the print head alignment manually Aligning the print head automatically 1 Make...

Page 111: ...ead manually When you want to use the non Epson special media you can perform the head alignment manually To perform head alignment manually follow the steps below 1 Press the Menu Right r button to enter Menu mode 2 Press the Paper Feed Down d or Ink Cover Open Up u button to display HEAD ALIGNMENT and press the Menu Right r button 3 Press the Paper Feed Down d or Ink Cover Open Up u button to se...

Page 112: ...umber are displayed Select the set that has the smallest gaps and then press the Paper Feed Down d or Ink Cover Open Up u button to display the number for that set 8 Press the Enter button to register the set number The next pattern number appears Then repeat step 7 After you set the pattern the printer exits Menu mode and returns to the READY status 1 1 4 2 3 5 6 7 8 9 2 1 4 2 3 5 6 7 8 9 3 1 4 2...

Page 113: ...s the Menu Right r button and then press the Paper Feed Down d or Ink Cover Open Up u button to select STANDARD or the number No 1 to No 10 you want to register as the setting If you use Epson special media select STANDARD You do not need to make the settings below because STANDARD automatically determines the paper thickness 6 Press the Enter button to register the paper number 7 Select PAPER TYP...

Page 114: ...e 12 Examine the printed pattern to determine which set of lines are aligned showing the smallest gap and note the corresponding number 13 After the pattern is printed THICKNESS NUMBER appears Press the Paper Feed Down d or Ink Cover Open Up u button to select the number noted in step 12 and then press the Enter button to save the selected value 14 Press the Back Left l button 15 Select PAPER FEED...

Page 115: ...ted value 20 After registering the paper settings press the Cancel Reset button to exit Menu mode Selecting the registered settings To select the registered settings follow the steps below 1 Press the Menu Right r button to enter Menu mode 2 Press the Paper Feed Down d or Ink Cover Open Up u button to display CUSTOM PAPER and then press the Menu Right r button 3 Press the Paper Feed Down d or Ink ...

Page 116: ...rinting a status sheet After printing is finished the printer exits Menu mode and returns to the READY status Maintenance Mode Maintenance mode setting procedure This section describes how to enter Maintenance mode and how to make settings with the buttons on the control panel To make the Maintenance mode settings follow the steps below Note Press the Back Left l button to return to the previous s...

Page 117: ...list Details of Maintenance mode items LANGUAGE You can select the language to be displayed on the LCD panel To select a suitable language follow the steps below 1 In Maintenance mode press the Paper Feed Down d or Ink Cover Open Up u button to display LANGUAGE and press the Menu Right r button 2 Press the Paper Feed Down d or Ink Cover Open Up u to select a suitable language 3 Press the Enter but...

Page 118: ...s below 1 In Maintenance mode press the Paper Feed Down d or Ink Cover Open Up u button to display UNIT and press the Menu Right r button 2 Press the Paper Feed Down d or Ink Cover Open Up u button to select a suitable unit 3 Press the Enter button to set the unit DEFAULT PANEL You can set all setting values you made in Menu mode to their factory set value ...

Page 119: ...e made in the printer driver See Making Settings on the Main Menu on page 14 for Windows or Page Setup on page 75 for Mac OS X For information on Epson special media see Epson Special Media on page 191 Note Use Epson special media in a normal room environment temperature and humidity for best results When using Epson special media read the enclosed instruction sheets first Storing Epson special me...

Page 120: ...t a time The Auto Sheet Feeder can hold up to 120 sheets of plain paper Do not load paper above the arrow mark on the inside surface of the left edge guide For information on the loaded capacity of Epson special media in the Auto Sheet Feeder see the following table Paper Path Media Name Auto Sheet Feeder Premium Glossy Photo Paper Premium Semigloss Photo Paper Premium Luster Photo Paper Photo Qua...

Page 121: ...0 in 20 4 6 in 20 11 14 in 10 LTR 20 A4 20 A3 10 Super A3 B 10 A2 1 US C 1 Premium Semigloss Photo Paper 4 6 in 20 LTR 20 A4 20 A3 10 Super A3 B 10 A2 1 Premium Luster Photo Paper LTR 20 A3 10 Super A3 B 10 US C 1 Singleweight Matte Paper Super A3 B 50 A2 10 US C 10 Photo Quality Ink Jet Paper A4 60 LTR 60 LGL 50 US B 50 EPSON Proofing Paper Semimatte Commercial Super A3 B 1 ...

Page 122: ...m the Auto Sheet Feeder Follow the steps below to load the paper from the Auto Sheet Feeder 1 Make sure the printer is on and in the READY state 2 Extend the paper guide according to the paper size Archival Enhanced Matte Paper LTR 20 A4 20 A3 10 Super A3 B 10 A2 1 US C 1 ...

Page 123: ... Guide 3 Push the output tray cover 4 Raise and pull out the output tray extension while pulling it out Note Make sure to raise the output tray until the triangle mark on the output tray matches with the triangle mark on the left side of the printer ...

Page 124: ...s Pro 3800 User s Guide 5 Pull out the output tray extension according to the paper size If you do not extend it properly the printout may fall 6 Slide the edge guide to the left so it is slightly wider than the width of your paper ...

Page 125: ...ly stop using it 8 Hold the left and right edges of the paper Align the right edge of the paper to the right and then insert the paper until it meets resistance Slide the edge guide to fit to the left side of the paper Now the printer is ready to print cCaution Do not leave the paper in the printer for a long period of time its quality will deteriorate We recommend that you remove the paper from t...

Page 126: ...he right side of the Auto Sheet Feeder to load the paper straight Loading paper into the front manual feed slot As the printer feeds paper from the front side to the rear side of the printer keep enough space between the rear side of the printer and the wall according to the following table Paper size Space A2 450 mm Super A3 B 340 mm A3 280 mm A4 160 mm ...

Page 127: ...n page 103 for details When you print on a thick paper 1 2 to 1 5 mm always load the sheet from the front manual feed slot You can load a sheet of A4 Letter to A2 size Load one sheet at a time into the front feed slot Load paper with the printable surface up 1 Make sure the printer is on and in the READY state 2 Push the front manual tray a little harder then the front manual tray is pushed out ...

Page 128: ...s Pro 3800 User s Guide 3 Insert a sheet to where paper is usually ejected 4 Adjust the right edge of the paper resting against the right side of the front manual tray and also align the bottom edge of the paper with the white line ...

Page 129: ... the paper size If you do not extend it properly the printout may fall Now the printer is ready to print cCaution Do not leave the paper in the printer for a long period of time its quality will deteriorate We recommend that you remove the paper from the printer after printing Note Store the front manual tray by pushing it in when you are not printing from the front manual feed slot ...

Page 130: ... to A2 USC size with a thickness of 0 29 to 0 5 mm Load one sheet at a time into the rear feed slot Load paper with the printable surface up 1 Make sure the printer is on and in the READY state 2 Attach the rear sheet guide to the back of the printer 3 Slide the edge guide to the left so it is slightly wider than the width of your paper ...

Page 131: ...guide until it is flush with the paper 6 Guide the paper into the slot and feed it into the printer until it meets resistance Maintain a constant pressure against the paper approx 3 seconds until you feel the printer pull the paper in slightly The printer automatically feeds the paper to the printing position Note If you want to remove the paper press the Paper Feed Down d button to back feed the ...

Page 132: ...ut the output tray extension according to the paper size Now the printer is ready to print cCaution Do not leave the paper in the printer for a long period of time its quality will deteriorate We recommend that you remove the paper from the printer after printing ...

Page 133: ... Note Even if only one ink cartridge is expended the printer cannot continue to print For detailed information on ink cartridges please access EPSON Web site or refer to the product catalogue To check the product codes of ink cartridges see Consumable Products on page 190 To replace an ink cartridge follow the steps below cCaution Leave the old ink cartridge installed in the printer until you are ...

Page 134: ...r s Guide Note When ink is expended INK CARTRIDGE REPLACE INK CARTRIDGE appears on the LCD panel the ink cover opens simply by pressing the Ink Cover Open Up u button 3 Open the ink cover 4 Press the ink eject button then the ink cartridge is slightly pushed out ...

Page 135: ...ash them thoroughly with soap and water If ink gets into your eyes flush them immediately with water cCaution Do not shake cartridges that have been installed previously with too much force 6 Make sure the replacement ink cartridge is the correct color and remove it from the package cCaution Do not touch the green chip on the side of the cartridge Doing so may prevent normal operation and printing...

Page 136: ...tion system is provided to prevent improper cartridge insertion If you cannot insert the ink cartridge smoothly the type of cartridge may be incorrect Check the package and product code If the ink status light remains on this indicates the ink cartridge may not be installed correctly Remove the ink cartridge and then reinsert it as described above If you install an ink cartridge in the wrong slot ...

Page 137: ...Maintenance and Transportation 137 EPSON Stylus Pro 3800 User s Guide 9 Close the ink cover The printer returns to the previous status ...

Page 138: ...idge icon tells that the maintenance cartridge is full or near full on the LCD panel replace the maintenance cartridge To check the product code of the maintenance cartridge see Consumable Products on page 190 To replace the maintenance cartridge follow the steps below 1 Turn off the printer 2 Open the maintenance cartridge cover ...

Page 139: ... gently pull it outward wWarning If ink gets on your hands wash them thoroughly with soap and water If ink gets into your eyes flush them immediately with water 4 Put the used maintenance cartridge in the plastic bag provided with the replacement cartridge and dispose it properly Note Do not tilt the used maintenance cartridge until after it is sealed in the plastic bag ...

Page 140: ...emove the replacement maintenance cartridge from its package cCaution Do not touch the green chip on the side of the cartridge Doing so may prevent normal operation 6 Insert the new maintenance cartridge into place as far as it will go 7 Close the maintenance cartridge cover ...

Page 141: ... case Be careful not to get water on the printer mechanism or electronic components Do not use a hard or abrasive brush Do not spray the inside of the printer with lubricants unsuitable oils can damage the mechanism Contact your dealer or a qualified service person if lubrication is needed See Contacting Customer Support on page 174 1 Make sure the printer is turned off and all the lights are off ...

Page 142: ...Maintenance and Transportation 142 EPSON Stylus Pro 3800 User s Guide 2 If the front manual tray is pushed out store it by pushing it in ...

Page 143: ... the rib the light magenta part using a soft clean cloth by following the directions of the arrows 4 If the problem still occurs clean it using a soft clean cloth dampened with mild detergent Then wipe the inside of the printer dry with a dry soft cloth 5 If the outer case is dirty clean it using a soft clean cloth dampened with mild detergent You should keep the ink compartment covers closed to p...

Page 144: ... the control panel press the Menu Right r button for more than 3 seconds To clean the print head using the printer software see Cleaning the print head on page 48 for Windows or Cleaning the print head on page 92 for Mac OS X Note Even if you will not be using your printer for a long time leave the ink cartridges installed Transporting the Printer Over a long distance If you need to transport your...

Page 145: ...he first time you start printing after transporting the printer or if you have not turned on the printer for a long time the print head nozzles may be clogged Epson recommends that you perform a nozzle check and clean the print head and also realign the print head to ensure print quality To perform a nozzle check using the control panel see Checking the print head nozzles on page 109 To perform a ...

Page 146: ...96 For other messages not included in the following table see Messages on page 97 Error messages Message Description What to do MAINTENANCE CARTRIDGE IS NEARLY FULL The maintenance cartridge is almost full Although you can continue printing you need to replace the maintenance cartridge with a new one immediately See Replacing the Maintenance Cartridge on page 138 MAINTENANCE CARTRIDGE NEARLY FULL ...

Page 147: ...en remove the printout PAPER JAM REMOVE PAPER The paper is jammed Remove the jammed paper See Clearing paper jams on page 161 for details CLEANING ERROR PRESS THE CANCEL RESET BUTTON The nozzles are still clogged Press the Cancel Reset button Then run the Head Cleaning utility For Windows see Cleaning the print head on page 48 For Mac OS X see Cleaning the print head on page 92 PAPER SENSOR ERROR ...

Page 148: ...K on the printer s control panel or load the genuine Epson paper PAPER SKEW PRESS THE DOWN BUTTON LOAD PAPER CORRECTLY The paper is not loaded straight Press the Paper Feed Down d button and then load the paper straight PAPER SETTING ERROR CHECK PAPER SOURCE IN THE DRIVER SETTINGS AND LOAD PAPER CORRECTLY The paper path is wrong Check the Paper Source setting in the printer driver and load the pap...

Page 149: ...ess the Back Left l button INK CARTRIDGE THIS MAY VOID EPSON S WARRANTY DO YOU ACCEPT THIS ACCEPT DECLINE Non genuine ink cartridge is installed This may void EPSON s warranty Select DECLINE press the Menu Right r button to replace the ink cartridge with a genuine Epson ink cartridge Selecting ACCEPT press the Back Left l button may void EPSON s warranty INK CARTRIDGE ERROR REPLACE CARTRIDGE An er...

Page 150: ...aintenance Cartridge on page 138 Otherwise select YES press the Back Left l button MAINTENANCE THIS MAY VOID EPSON S WARRANTY DO YOU ACCEPT THIS ACCEPT DECLINE Non genuine maintenance cartridge is installed This may void EPSON s warranty Select DECLINE press the Menu Right r button to replace the maintenance cartridge with a genuine Epson maintenance cartridge Selecting ACCEPT press the Back Left ...

Page 151: ...PER SEE PRINTER GUIDE FOR INSTRUCTIONS The paper may be jammed Remove the jammed paper See Clearing paper jams on page 161 for details CARRIAGE LOCKED RELEASE THE CARRIAGE LOCK Print head is locked Remove the protective materials from the print head to release the print head PRINTER ERROR RESTART THE PRINTER Some errors have occurred Turn the printer off and then turn it on again SERVICE CALL ERRO...

Page 152: ... the printer back in again as damage may occur The printer prints nothing The printer is not correctly connected to the computer Try one or more of these solutions Turn off the printer and computer Make sure the printer s interface cable is securely plugged into the correct terminal of the computer Make sure the interface cable specifications match the specifications for the printer and computer M...

Page 153: ... the Print Center or the Printer Setup Utility Printer port setting does not match the printer connection port for Windows only To select the printer port follow the steps below For Windows XP x64 and XP 1 Click Start click Control Panel click Printers and Other Hardware and then click Printers and Faxes 2 Right click EPSON Stylus Pro 3800 then select Properties 3 Click the Ports tab 4 Make sure t...

Page 154: ...r If the problem persists turn off the printer and computer Make sure the printer s interface cable is plugged in securely Incorrect margins Try one or more of these solutions Check the margin settings in your application Make sure the margins are within the printable area of the page See Printable area on page 183 For Windows check the Borderless setting in the Paper menu Make sure they are corre...

Page 155: ...9 For Windows select Color Controls in the Advanced menu and adjust color brightness etc as required See Making Advanced setting on page 19 For Mac OS X select Color Controls in the Printer Color Management selected in the Print dialog See Printer Color Management on page 80 A ruled line shifts Perform the print head alignment For Windows see Aligning the print head on page 49 For Mac OS X see Ali...

Page 156: ...rintouts are curled when they are ejected If the printouts are curled on the output tray remove the paper before the next sheet of paper is ejected Print Quality Could be Better Click the caption under the illustration that best resembles your printout If you are having print quality problems try the solutions offered here Horizontal banding on page 157 Vertical misalignment or banding on page 157...

Page 157: ...utton for 3 seconds Check the Paper Feed value Reduce the value to improve light banding and increase it for dark banding For Windows Paper Configuration on page 20 For Mac OS X see Paper Configuration on page 83 Check the ink status light If necessary replace ink cartridges See Replacing Ink Cartridges on page 133 Vertical misalignment or banding Try one or more of these solutions For Windows tur...

Page 158: ... on page 20 For Mac OS X see Paper Configuration on page 83 Blurry or smeared printout Try one or more of these solutions For Windows check the Media Type setting in the Main menu Make sure it is correct for the paper you are using See Making Settings on the Main Menu on page 14 For Mac OS X check the Media Type setting in the Print Settings selected in the Print dialog Make sure it is correct for...

Page 159: ...see Advanced Settings on page 79 For Windows select the Automatic mode and move the slider towards Speed in the Main menu to increase print speed See Making Settings on the Main Menu on page 14 For Mac OS X select Automatic mode and move the slider towards Speed in the Print Settings selected in the Print dialog to increase print speed See Mode on page 76 Do not run too many applications at the sa...

Page 160: ...e Make sure the paper is not damp Make sure the paper is not too thick or too thin See Paper on page 186 Make sure no foreign objects are inside the printer For Windows check the Media Type setting in the Main menu Make sure it is correct for the paper you are using See Making Settings on the Main Menu on page 14 For Mac OS X check the Media Type setting in the Print Settings selected in the Print...

Page 161: ...never loading non Epson special media test if the paper can be loaded correctly before printing To clear Paper jams see Clearing paper jams on page 161 Clearing paper jams When paper loaded from the Auto Sheet Feeder is jammed To remove jammed paper follow the steps below 1 Turn off the printer 2 Carefully remove the jammed paper If necessary open the top cover and remove the jammed paper ...

Page 162: ...paper follow the steps below 1 Turn off the printer 2 Remove the jammed paper from the front or rear side of the printer Front Rear When paper loaded from the rear manual feed slot is jammed To remove jammed paper follow the steps below 1 Make sure the printer is turned on 2 Press the Paper Feed Down d button to feed the paper back ...

Page 163: ...adjustment is performed without adjusting the color of the original data for printing Color Management Color management by driver ICM Windows XP x64 XP or 2000 only Color management by Host ICM or ColorSync Color management by application Color adjustment by the printer driver Color adjustment by the printer driver For Windows users see Color Controls on page 22 For Mac OS X users see Color Contro...

Page 164: ...ter profile or output profile cCaution When you print an image taken by a digital camera or scanner usually the printing result looks different from what you see on the display This variance occurs because each device such as a digital camera scanner monitor or printer produces colors differently In order to reduce the differences in color between each device please perform color management betwee...

Page 165: ...P 1 Run Adobe Photoshop CS 2 From the File menu select Print with Preview Select the Show More Options check box ICM ColorSync Application Printer driver Since it prints using the color management function of operating systems a difference may appear in a printing color between Windows and Mac OS An application needs to support ICM or ColorSync color management See Color management by Host ICM or ...

Page 166: ...t Color Management and select Document for the Source Space Select Same As Source for the Profile Then click Done 4 From the File menu select Print Select the target printer and then click Properties 5 Select Custom for the Mode and then click the Advanced button ...

Page 167: ... 25 7 Make other settings if necessary Then click OK Color management by Host ICM or ColorSync The color management of the operating system is performed by the printer driver Image data needs color management to be performed according to the system or input equipment cCaution Use image data in which an input profile has been embedded The application needs to support ICM or ColorSync 1 Run Adobe Ph...

Page 168: ...ith Preview Select the Show More Options check box 3 Select Color Management and then select Document for the Source Space Select Printer Color Management for the Profile Then click Done 4 From the File menu select Print For Windows users select the target printer and then click Properties ...

Page 169: ...c Mac OS for the Printer Color Management If you are using Windows XP x64 XP or 2000 select Host ICM for the ICM Mode In this case the ICC profile that has been set by the application is set for the Input Profile For the Printer Profile the ICC profile that corresponds to the paper is automatically set 7 Make other settings if necessary Then click OK ...

Page 170: ...river Since neither ColorSync of Mac OS nor ICM of Windows is used as a color management system a difference may not appear in a printing result between operating systems Refer to the application s user manual for details of the settings The basic procedures are as follows 1 Set the input profile of image data and the printer profile with the application 2 Select Off No Color Adjustment for the Pr...

Page 171: ...ment and select Document for the Source Space Select the profile of the paper and the intent Then click Done 6 From the File menu select Print For Windows users select the target printer and then click Properties 7 Select Custom for the Mode and then click the Advanced button ...

Page 172: ...Problem Solver 172 EPSON Stylus Pro 3800 User s Guide 8 Select Off No Color Adjustment for the Printer Color Management 9 Make other settings if necessary Then click OK ...

Page 173: ... the site at http support epson net index htm product Stylus_Pro_3800 Media Name Borderless Printing ICC Profile Premium Glossy Photo Paper Supported Pro38 PGPP icc Premium Luster Photo Paper Supported Pro38 PLPP icc Premium Semigloss Photo Paper Supported Pro38 PSPP icc EPSON Proofing Paper Semimatte Commercial Not supported Pro38 PPSmC icc Archival Matte Paper Enhanced Matte Paper Supported Pro3...

Page 174: ... information Product serial number The serial number label is usually on the back of the product Product model Product software version Click About Version Info or similar button in the product software Brand and model of your computer Your computer operating system name and version Names and versions of the software applications you normally use with your product Help for Users in North America E...

Page 175: ... Epson ink cartridges ribbon cartridges paper and accessories from an Epson authorized reseller To find the nearest reseller call 800 GO EPSON 800 463 7766 Or you can purchase online at http www epsonstore com U S sales or http www epson ca Canadian sales Help for Users in Europe Check your Pan European Warranty Document for information on how to contact EPSON Customer support Help for Users in Au...

Page 176: ...ed here The Helpdesk numbers are We encourage you to have all the relevant information on hand when you ring The more information you prepare the faster we can help solve the problem This information includes your Epson product documentation type of computer operating system application programs and any information you feel is required Help for Users in Singapore Sources of information support and...

Page 177: ...wing over the phone Sales enquiries and product information Product usage questions or problem Enquiries on repair service and warranty Help for Users in Vietnam Contacts for information support and services are Help for Users in Indonesia Contacts for information support and services are World Wide Web http www epson co id Information on product specifications drivers for download Frequently Aske...

Page 178: ...arta Mangga Dua Mall 3rd floor No 3A B Jl Arteri Mangga Dua Jakarta Phone Fax 62 21 62301104 Bandung Lippo Center 8th floor Jl Gatot Subroto No 2 Bandung Phone Fax 62 22 7303766 Surabaya Hitech Mall lt IIB No 12 Jl Kusuma Bangsa 116 118 Surabaya Phone 62 31 5355035 Fax 62 31 5477837 Yogyakarta Hotel Natour Garuda Jl Malioboro No 60 Yogyakarta Phone 62 274 565478 Medan Wisma HSBC 4th floor Jl Dipon...

Page 179: ... access our World Wide Web home page at http www epson com hk Technical Support Hotline You can also contact our technical staff at the following telephone and fax numbers Help for Users in Malaysia Contacts for information support and services are World Wide Web http www epson com my Information on product specifications drivers for download Frequently Asked Questions FAQ Sales Enquiries question...

Page 180: ...pson co in Information on product specifications drivers for download and products enquiry are available Epson India Head Office Bangalore Epson India Regional Offices Phone 603 56288222 Phone 603 56288333 Phone 30515000 Fax 30515005 30515078 Mumbai Phone 28261516 17 Fax 28257287 Delhi Phone 26447201 02 03 04 07 09 Fax 26447205 Chennai Phone 28203940 41 28218658 59 Fax 28272463 Kolkata Phone 22831...

Page 181: ... Corporation at the telephone and fax numbers and e mail address below World Wide Web http www epson com ph Information on product specifications drivers for download Frequently Asked Questions FAQ and E mail Enquiries are available Epson Helpdesk Phone 63 2 813 6567 Our Hotline team can help you with the following over the phone Sales enquiries and product information Product usage questions or p...

Page 182: ...Magenta Light Cyan Light Magenta Yellow Character mode Character Pitch Printing Column 10 cpi 167 Raster graphic mode Horizontal resolution Printable width Available dots 360 dpi 441 8 mm 17 39 inches 6262 720 dpi 441 8 mm 17 39 inches 12524 1440 dpi 441 8 mm 17 39 inches 25047 2880 dpi 441 8 mm 17 39 inches 50094 Resolution Maximum 2880 1440 dpi Print direction Bidirectional Control code ESC P Ra...

Page 183: ... four margins are set to 0 mm for the borderless printing Mechanical A Cut sheets The minimum top margin is 3 0 mm 0 12 B L Cut sheets The minimum left margin is 3 0 mm 0 12 B R Cut sheets The minimum right margin is 3 0 mm 0 12 C Cut sheets The minimum bottom margin is 3 0 mm 0 12 Paper feed method Friction Paper path Auto Sheet Feeder front manual insertion rear manual insertion Dimensions Width...

Page 184: ...132 V 198 to 264 V Rated frequency range 50 to 60 Hz 50 to 60 Hz Input frequency range 49 5 to 60 5 Hz 49 5 to 60 5 Hz Rated current 0 6 A 0 3 A Power consumption Approx 25 W Approx 5 W in Low power mode Approx 0 3 W in Power off mode Approx 25 W Approx 5 5 W in Low power mode Approx 0 4 W in Power off mode Temperature Operation 10 to 35 C 50 to 95 F Print Quality Guarantee 15 to 25 C 59 to 77 F S...

Page 185: ...is cleared The printer returns to the default condition last set Panel button initialization by pressing the Cancel Reset button on the control panel for 3 seconds or SoftReset is specified from USB Print head capping occurs Paper is ejected if any The input data buffer and print buffer are cleared The printer returns to the default condition last set Safety UL 60950 1 CSA 22 2 No 60950 1 Low Volt...

Page 186: ...r grade of paper When the paper is curled or folded flatten them before loading Size Letter 8 5 11 inches 215 9 279 4 mm Legal 8 5 14 inches 215 9 356 mm Half Letter 5 5 8 5 inches 139 5 215 9 mm US B 11 17 inches 279 4 431 8 mm US C 17 22 inches 431 8 558 8 mm A6 105 148 mm A5 148 210 mm A4 210 297 mm A3 297 420 mm Super A3 B 329 483 mm A2 420 594 mm B5 182 257 mm B4 257 364 mm B3 364 514 mm 3 5 ...

Page 187: ... of your prints and environmental conditions such as temperature To ensure you receive premium print quality and to help protect your print head a variable ink safety reserve remains in the cartridge when your printer indicates to replace the cartridge The yields quoted for you do not include this reserve Colors Photo Black Matte Black Light Black Light Light Black Cyan Magenta Yellow Light Cyan L...

Page 188: ...uter should meet the following system requirements Note To see how much memory is available choose About this Mac from the Apple menu Minimum system Pentium 4 1 4 MHz or higher processor for Windows XP x64 XP and 2000 256 MB RAM or more 8 GB or more free hard disk space VGA monitor Minimum system PowerPC G4 867 MHz or higher processor PowerPC based Macintosh computers running Mac OS X 10 2 8 or la...

Page 189: ...face has the following characteristics Note Only computer equipped with a USB connector and running Windows XP x 64 XP 2000 or Mac OS X 10 x support the USB interface Ethernet interface The printer has a built in Ethernet interface Use a 10Base T and 100Base TX STP shielded twisted pair cable via the RJ 45 connector to connect to the network Standard Based on Universal Serial Bus Specifications Re...

Page 190: ...tridge on page 138 Ink cartridges To replace ink cartridges see Replacing Ink Cartridges on page 133 Note The product number varies by country Maintenance cartridge T5820 Ink cartridge Photo Black T5801 T5811 T5891 Ink cartridge Cyan T5802 T5812 T5892 Ink cartridge Magenta T5803 T5813 T5893 Ink cartridge Yellow T5804 T5814 T5894 Ink cartridge Light Cyan T5805 T5815 T5895 Ink Cartridge Light Magent...

Page 191: ...ries by country The names of some special media vary by country Use the product number to confirm the type of special media you need or have For the latest information on media available in your area contact Epson customer support web site See Contacting Customer Support on page 174 Cut sheets Media Name Size Recommended Application Premium Glossy Photo Paper 3R 89 127 mm Photo 5 7 in 8 10 in 4 6 ...

Page 192: ...ontract Proofing Archival Matte Paper Enhanced Matte Paper LTR POP 3D CAD GIS Photo Fine Art A4 A3 Super A3 B A2 US C Photo Quality Ink Jet Paper LTR POP 2D CAD GIS Imposition Proofing A4 LGL US B Singleweight Matte Paper Super A3 B A2 US C Velvet Fine Art Paper LTR Photo Fine Art Super A3 B A2 US C UltraSmooth Fine Art Paper Super A3 B A2 US C Watercolor Paper Radiant White Super A3 B ...

Page 193: ...areas Place this product near a wall outlet where the plug can be easily unplugged When setting up this product Do not block or cover the openings in this product s cabinet Do not insert objects through the slots Take care not to spill liquid on this product This product s power cord is for use with this product only Use with other equipment may result in fire or electric shock Connect all equipme...

Page 194: ...tions The power cord or plug is damaged liquid has entered the product the product has been dropped or the cabinet damaged the product does not operate normally or exhibits a distinct change in performance If you plan to use the printer in Germany observe the following To provide adequate short circuit protection and over current protection for this printer the building installation must be protec...

Page 195: ...r bringing an ink cartridge inside from a cold storage site allow it to warm up at room temperature for at least three hours before using it Do not touch the green IC chip on the side of the cartridge This may affect normal operation and printing The IC chip on this ink cartridge retains a variety of cartridge related information such as the ink cartridge status so that the cartridge may be remove...

Page 196: ...ng the printer make sure the print heads are in the home far right position Warning Cautions and Notes wWarnings must be followed carefully to avoid bodily injury cCautions must be observed to avoid damage to your equipment Notes contain important information and useful tips on the operation of this printer ...

Page 197: ... 190 Ink options Windows 19 M Maintenance cartridge 138 Maintenance Mode 116 Media Type setting Mac OS X 75 Windows 14 Menu mode head alignment 108 menus 99 network 108 paper configuration 106 printer setting 103 printer status 105 setting procedure 102 usage 99 Multi page printing Windows 43 44 N Notes for media 119 Nozzle check pattern 109 O Online help Mac OS X 94 Windows 53 P Paper Thickness 1...

Page 198: ...ing contacting Epson 174 Progress Meter 54 R Replacing Ink cartridges 133 Maintenance cartridge 138 S Service 174 Specifications electrical 184 interface 189 Standards and Approvals 185 Status Message 97 Status Sheet 116 T Transport the printer 144 Troubleshooting 146 U Utility Speed Progress 50 Using 59 ...

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