Epson Stylus Pro 10600 - UltraChrome Ink - Stylus Pro 10600 Print Engine, Reference Manual

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Before loading paper and guiding it through the paper
insertion slot, make sure the roll paper is wound up firmly.
Position the bottom edge of the paper straightly and in line
with the rows of punch holes on the printer.
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Make sure the paper is not folded or wrinkled.
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Make sure printing occurs within the operational
temperature range.
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Make sure the paper is not damp.
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Make sure the paper is not too thick or too thin. See “Paper”.
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Make sure no foreign objects are inside the printer.
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For Windows, check the Media Type setting in the Main
menu. Make sure it is correct for the paper you are using.
For Macintosh, check the Media Type setting in the Print
dialog box. Make sure it is correct for the paper you are using.
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Make sure that the platen gap setting matches your paper.
You can change the platen gap setting in the Printer Setting
menu of the SelecType mode. See “SelecType Settings”.
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For paper other than EPSON's, check the paper type selected
in the Paper Configuration menu of the SelecType mode. See
“Setting the paper thickness”.