Epson SpectroProofer Mounter 17", User Manual

Page: 17 / 26

Troubleshooting
When Error Message Appears
When an error occurs in the printer (or when the printer enters an abnormal status), the large alert light on the printer
and a light on the control panel are lit, and a message is displayed on the LCD panel.
The message displayed is as below. When the error message appears, check the following solutions and do the required
action.
Error message What to do
SpectroProofer Error
Refer to the manual to find out how
to solve the problem.
XX
(where XX indicates the error
number)
Check the error number, and then take the following action.
❏
For error number 01
Turn off the printer, and then remove the mounter. Install the mounter correctly, and
then turn the printer back on.
U
See “Maintenance” on page 13
U
See the SpectroProofer Mounter 17" Setup Guide
If the error continues to occur, contact customer support services for assistance. If
customer support for your area is not listed below, contact the dealer where you
purchased your product.
U
See “Where To Get Help” on page 22
❏
For error number 02
Turn off the printer, remove the mounter, and then install the paper guide unit
correctly. Install the mounter correctly, and then turn the printer back on.
U
See the SpectroProofer Mounter 17" Setup Guide
❏
For error number 13 or 15
Turn off the printer, and then remove the mounter. Remove any packing materials or
foreign objects around the backing if any, and then reset the backing correctly. Install
the mounter correctly, and then turn the printer back on.
U
See “Maintenance” on page 13
U
See the SpectroProofer Mounter 17" Setup Guide
Or, check that the paper type and usage conditions are compatible with the
specifications.
U
See “Supported Media” on page 9
U
See “Specifications” on page 20
If the error continues to occur, contact customer support services for assistance. If
customer support for your area is not listed below, contact the dealer where you
purchased your product.
U
See “Where To Get Help” on page 22
❏
For error numbers other than the above
Make a note of the number displayed and contact customer support services for
assistance. If customer support for your area is not listed below, contact the dealer
where you purchased your product.
U
See “Where To Get Help” on page 22
SpectroProofer Mounter 17" User’s Guide
Troubleshooting
17