Troubleshooting
35
Troubleshooting
This section explains how to solve problems that occur during use.
“Solving problems” on page 35
“Unpairing your mobile device” on page 36
“Where to get help” on page 40
Solving problems
Where the problem
occurred
Error message displayed on the
screen
Problem
Solution
Watch Data List
Upload
Watch Settings
AGPS
Communication with the watch
has been disconnected.
Acquire the list again.
Communication with
the product was
interrupted.
Try the following and tap the
menu item again.
O
Charge the watch
O
Make sure the product is
properly paired with and
within range of your mobile
device
O
Turn Bluetooth ON in the iOS
If the problem persists even after
you have tried the above, unpair
and pair the product again, and
then tap the menu item.
See “Unpairing your mobile
device” on page 36.
Watch Data List
Watch Settings
AGPS
Cannot detect the watch.
Turn on Bluetooth in the settings
on your iOS device, start
Bluetooth communication on the
watch, and then access again.
Cannot communicate
with the watch.
Try the following and tap the
menu item again.
O
Charge the watch
O
Make sure the product is
properly paired with and
within range of your mobile
device
O
Turn Bluetooth ON in the iOS
If the problem persists even after
you have tried the above, unpair
and pair the product again, and
then tap the menu item.
See “Unpairing your mobile
device” on page 36.
Cannot access a watch that has
been paired.
Try accessing again.
Cannot read information on the
paired watch.
Upload again.
Cannot access the watch.
Turn on Bluetooth in the settings
on your iOS device, and then
acquire the list again.
The watch is not responding.
Start Bluetooth communication
on the watch, and then acquire
the list again.
