The print head is damaged.
Print the current settings in the default setting mode and check the
pin condition. See “Printing Your Printer’s Current Settings” on
page 44 to see how to print them.
If some pins are broken, stop printing and contact your dealer to
have the print head replaced.
Caution:
Never replace the print head yourself; you may damage the printer. Also, other parts of the printer must be checked when
the print head is replaced.
All the text is printed on the same line.
Cause
What to do
No line feed command is sent at the end of each
line of text.
Set the
Auto Line Feed
setting to
On
in the default setting mode
so that the printer automatically adds a line feed code to each
carriage return. Contact your administrator for help.
The printout has extra blank lines between lines of text.
Cause
What to do
Two line feed commands are being sent at the end
of each line of text, because the printer’s auto line
feed setting is on.
Set the
Auto Line Feed
setting to
Off
in the default setting mode.
Contact your administrator for help.
The line space setting in your application software
is incorrect.
Adjust the line space setting in your application software.
The printer prints strange symbols, incorrect fonts, or other inappropriate characters.
Cause
What to do
Your printer and computer are not
communicating correctly.
Make sure that you use the correct interface cable and that the
communications protocol is correct. See “Electronic” on page 63
and your computer documentation.
The wrong character table is selected in your
software.
Select the correct character table using your software or the
default setting mode. The character table setting in your software
overrides settings made in the default setting mode. Contact your
administrator for help.
The printer you want to use is not selected in your
software.
Choose the correct printer from the Windows desktop or in your
application before printing.
Your application software is not configured
correctly for your printer.
Make sure that your application software is configured correctly
for your printer. See your application documentation. If necessary,
install or reinstall the printer driver software.
Software settings override settings you make
using the default setting mode or the control
panel buttons.
Use your application software to select the font.
PLQ-35 User’s Guide
Troubleshooting
49
