Troubleshooting
47
Printer Power Problems
LCD screen is off
❏
Press the
d
On
button to make sure that
PictureMate is on.
❏
Turn off PictureMate and make sure that the
power cord is securely plugged in.
❏
Make sure that your outlet works and is not
controlled by a wall switch or timer.
LCD screen came on and then went out
The PictureMate’s voltage may not match the outlet
rating. Turn off PictureMate and unplug it immediately.
Then, check the printer labels.
c
Caution:
If the voltage does not match, DO NOT PLUG
YOUR PRINTER BACK IN. Contact your
dealer.
Print and Noise Problems
PictureMate makes an unexpected noise after you
install a photo cartridge.
The first time you install the photo cartridge,
PictureMate will charge its print head for about three
and a half minutes. Wait until charging finishes before
you turn it off, or it may charge improperly and use
more ink the next time you turn it on.
PictureMate makes an unexpected noise when you
turn it on or after it has been sitting for awhile.
PictureMate is performing routine maintenance.
PictureMate sounds as though it is printing, but
nothing prints.
❏
PictureMate may be preparing to print.
❏
Make sure the print head nozzles are not clogged.
To clean the print head, see “Cleaning and
Checking the Print Head Nozzles” on page 40.
❏
PictureMate will not work properly if it is tilted or
at an angle. Place it on a flat, stable surface that
extends beyond the printer base in all directions.
