Epson OFFICE 960FWD Basic Operation Manual Download Page 3

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About This Guide

Follow these guidelines as you read your instructions:

Warning:
Warnings must be followed
carefully to avoid bodily injury.

Caution:
Cautions must be observed
to avoid damage to your
equipment.

Must be observed to avoid
bodily injury and damage to
your equipment.

Note:
Notes contain important
information and hints for using
the printer.

Indicates a page number where
additional information can be
found.

Summary of Contents for OFFICE 960FWD

Page 1: ...Basic Operation Guide for use without a computer ...

Page 2: ...h phone devices 47 Checking the fax connection 49 Setting Up Fax Features 50 Setting up speed dial entries 50 Setting up group dial entries 52 Creating header information 54 Sending Faxes 56 Entering or redialing a fax number 56 Using speed dial group dial 57 Broadcast fax sending 59 Sending a fax at a specified time 61 Fax from a connected phone 63 Receiving Faxes 64 Receiving faxes automatically...

Page 3: ...wed carefully to avoid bodily injury Caution Cautions must be observed to avoid damage to your equipment Must be observed to avoid bodily injury and damage to your equipment Note Notes contain important information and hints for using the printer Indicates a page number where additional information can be found ...

Page 4: ... of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that occurs from the use of any interface cables other than those designated as Epson Approved Products by Seiko Epson Corporation EPSON is ...

Page 5: ...documentation do not attempt to service the printer yourself Keep ink cartridges out of the reach of children and do not drink the ink If ink gets on your skin wash it off with soap and water If it gets in your eyes flush them immediately with water If you still have discomfort or vision problems see a doctor immediately Do not shake ink cartridges after opening their packages this can cause leaka...

Page 6: ...y Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network services Telepermitted equipment only may be connected to the EXT telephone port This port is not specifically ...

Page 7: ... Copy Fax Scan Features Available for Your Product Epson ME OFFICE 960FWD WorkForce 630 WorkForce 633 Copy Fax Scan Your original 1 sided 2 sided Copy Print out 1 sided 2 sided ...

Page 8: ...between uppercase lowercase and numbers each time it is pressed It may be easier to use the software keypad to enter text instead of using these buttons R 10 Enters fax mode Turns on off the automatic answer mode Guide to Control Panel a b c d e f P J r o Turns on off printer Enters photo mode Changes the view of photos or crops the photos Enters copy mode Changes the Reduce Enlarge settings for c...

Page 9: ...odel q r s t u v F x y y Enters setup mode Displays Help for solutions to problems Resets your settings Displays detailed settings for each mode Stops copying printing faxing scanning Cancels returns to the previous menu w x y z Start x x Displays the last number dialed When entering numbers in fax mode this inserts a pause symbol that acts as a brief pause during dialing Starts monochrome or colo...

Page 10: ...ress OK to enter the character or use the selected button The keyboard buttons perform the following operations backspace deletes character to the left of the cursor moves the cursor left or right within the text inserts a space When finished select Done and then press OK If you have more than 999 photos on your memory card you can select a group of photos Images are sorted by the date they were t...

Page 11: ... to save energy Press any button except P On to return the screen to its previous state When Turning Off the Power When the power is turned off the following data stored in the product s temporary memory is erased Received fax data Fax data scheduled to be sent later Fax data being retransmitted automatically O O O Also when the power is left off for an extended period of time the clock may be res...

Page 12: ...it restarts automatically and then beeps Do not put your hand inside the printer until the print head stops moving c Restart stops if any control panel buttons are pressed before the LCD turns on Restart by pressing P On Q Depending on the circumstances before the power failure it may not restart Restart by pressing P On Q ...

Page 13: ...13 Handling Media and Originals ...

Page 14: ...ite Ink Jet Paper Plain Paper 200 d Epson Matte Paper Heavyweight Matte 20 e Epson Photo Quality Ink Jet Paper Matte 80 f Epson Premium Glossy Photo Paper Prem Glossy 20 g Epson Premium Semigloss Photo Paper Prem Glossy 20 h Epson Photo Paper Photo Paper 20 i Epson Ultra Glossy Photo Paper Ultra Glossy 20 j Epson Glossy Photo Paper Glossy 20 1 You can perform 2 sided printing with this paper 2 Pap...

Page 15: ... Loading Paper Pull out A C Load toward the guide printable side face DOWN For plain paper do not load paper above the c arrow mark inside the edge guide For Epson special media make sure the number of sheets is less than the limit specified for the media R 14 Q ...

Page 16: ...is operating Q F Slide out and raise E Insert the cassette gently D Slide to the edges of paper Do not use paper with binder holes Q Fan and align the edges of the paper before loading Q Keep the cassette flat and insert it back into the printer carefully and slowly Q ...

Page 17: ...17 See the online User s Guide when using Legal size paper Q ...

Page 18: ...e the card all the way into the slot It should not be fully inserted c Inserting a Memory Card A B Insert one card at a time Check the light stays on Removing a Memory Card Check the light stays on A B Remove On Flashing Q ...

Page 19: ...Picture Card xD Picture Card Type M xD Picture Card Type M xD Picture Card Type H SD SDHC MultiMediaCard MMCplus MMCmobile MMCmicro miniSD miniSDHC microSD microSDHC Memory Stick Memory Stick PRO MagicGate Memory Stick Memory Stick Duo Memory Stick PRO Duo Memory Stick PRO HG Duo MagicGate Memory Stick Duo Memory Stick Micro Compact Flash Microdrive ...

Page 20: ...ent Feeder ADF to copy scan or fax multiple pages quickly Q For OFFICE 960FWD users When scanning a 2 sided document legal size paper is not available Open A Slide B To prevent paper jams avoid the following documents For these types use the document table Documents held together with paper clips staples and so on Documents that have tape or paper stuck to them Photos OHPs or thermal transfer pape...

Page 21: ...e the originals as shown on the right Q When you use the copy function with the Automatic Document Feeder ADF the print settings are fixed at Reduce Enlarge Actual Size Paper Type Plain Paper and Paper Size A4 The print out is cropped if you copy an original larger than A4 Q ...

Page 22: ...apart You can reprint one photo or multiple photos of different sizes at the same time as long as they are larger than 30 40 mm Q When there is a document in the Automatic Document Feeder ADF and on the document table priority is given to the document in the Automatic Document Feeder ADF Q ...

Page 23: ...23 Copy Mode ...

Page 24: ...4 Copying Documents A R 15 B R 20 C Load paper Place original horizontally Enter the copy mode F Enter the copy settings menu Set the number of copies D E Set the density G Select Paper and Copy Settings ...

Page 25: ...ided When printing on both sides select 1 2 Sided or 2 2 Sided The 2 Sided Printing menu is the same as the menu displayed when you press Depending on the model this may not be available R 7 Q H R 29 Select the appropriate copy settings The Reduce Enlarge menu and the Quality menu are the same as the menus displayed when you press o or N N N Q ...

Page 26: ...26 Copy Restore Photos Load paper Place original horizontally Enter the copy mode Select Copy Restore Photos Select on or off Proceed Enter the copy settings menu A R 15 B R 20 C E F G D ...

Page 27: ...ep H for the second photo Q Set the number of copies Select Paper and Copy Settings L Finish the settings I K R 29 Enter the copy settings menu Select the appropriate print settings You can crop enlarge your photo Press and make the settings Q ...

Page 28: ...28 N Start copying M Proceed Make sure you set the Paper Size and Paper Type Q ...

Page 29: ...toration Off On Paper and Copy Settings Paper Size Paper Type Borderless Expansion Enhance Filter Set As New Default Copy Layout Wizard 2 Sided Printing Layout Paper Size Paper Type Binding Direction Maintenance R 88 1 Depending on the model this function may not be available R 7 2 Increase the drying time if ink smears or bleeds through the page especially when performing 2 sided printing 3 Selec...

Page 30: ...30 ...

Page 31: ...31 Photo Mode ...

Page 32: ... can crop enlarge and rotate your photo Press and make the settings Q Printing Photos A R 15 B R 18 C Load photo paper Insert a memory card Enter the photo mode Select View and Print Photos D E Select a photo ...

Page 33: ...print settings Make sure you set the Paper Size and Paper Type Q G Enter the print settings menu J Start printing F Set the number of copies To select more photos repeat E and F Q To adjust photos select Photo Adjustments and make the settings in H R 43 Q ...

Page 34: ...34 A R 15 B R 18 C E F G D Load paper Insert a memory card Enter the photo mode Select a layout Select paper size Select paper type Select Photo Layout Sheet Printing in Various Layouts ...

Page 35: ... repeat step I Q If you select Place photos manually place photos as shown in 1 or leave a blank as shown in 2 Q H I K L J Select Automatic layout Select a photo Finish selecting photos Set the number of copies Start printing ...

Page 36: ...t Print Ruled Papers C Enter the photo mode Load A4 size plain paper A R 15 B R 18 Insert a memory card Printing Ruled Paper You can print ruled paper or graph paper with or without a photo set as the background ...

Page 37: ... If you want to rotate the frame press d Q F Select a photo G Proceed H Set the number of copies If you select a format without a background image go to G Q E R 43 Select a type of format I Start printing ...

Page 38: ...to mode Select Print Photo Greeting Card Load A4 plain paper Printing Photo Greeting Cards You can create custom cards with handwritten messages by using an A4 template First print a template write your message and then scan the template to print your cards ...

Page 39: ...39 G J Select paper size Print the template E F H I Select upper item Select a photo Select paper type Select the settings and proceed K Check u aligns with the corner of the sheet ...

Page 40: ...2 P R 15 Q Select the style of the text Select the type N Write a message or drawing Place the template face down Load 10 15 cm photo paper Select lower item and proceed R Set the number of copies S Start printing ...

Page 41: ...D Load photo paper Remove Connect an external USB device Enter the photo mode After step D follow the steps after E from memory card printing R 32 Q The supported photo file format is JPEG For external USB device specifications see the online User s Guide Q ...

Page 42: ...t Enter the photo mode Select Back Up Memory Card Follow the on screen instructions To change the writing speed press x select Writing Speed and set Q A folder is automatically created for each backup You can print photos from the backup external USB device R 41 Q ...

Page 43: ...ected or set to On the image is slightly enlarged and cropped to fill the paper Print quality may decline in the top and bottom areas or the area may be smeared when printing 4 Select the amount the image is expanded when printing Borderless photos 5 Select On to automatically crop your photo to fit inside the space available for the layout you selected Select Off to turn off automatic cropping an...

Page 44: ...44 ...

Page 45: ...45 Fax Mode ...

Page 46: ...hone line for fax only A Connect phone cable leading from telephone wall jack to LINE port B Turn on auto answer If you do not connect an external telephone to the product make sure you turn on auto answer Otherwise you cannot receive faxes c ...

Page 47: ...line with phone devices A Connect phone cable leading from telephone wall jack to LINE port B Remove the cap C Connect a phone or answering machine to the EXT port See the following for other connection methods Q ...

Page 48: ...ecting to ISDN one phone number Connecting to ISDN two phone numbers For details see the documentation that came with your devices a b c d e Telephone wall jack Splitter DSL modem ISDN wall jack Terminal adapter or ISDN router ...

Page 49: ... the fax connection A R 15 Load A4 size plain paper B Enter the fax mode C Enter the fax settings menu D Select Check Fax Connection E Print the report If any errors are reported try the solutions in the report Q ...

Page 50: ...entries You can create a speed dial list allowing you to select them quickly when faxing Up to 60 combined speed dial and group dial entries can be registered C D Select Create A B Enter the fax mode Enter the fax settings menu Select Speed Dial Setup ...

Page 51: ...To separate phone numbers enter a space by pressing r Q To add another entry repeat steps D through I Q F R 8 Enter a phone number H R 10 Enter a name for the entry To edit or delete existing entries select Edit or Delete in step D Q I Register the name ...

Page 52: ... to a group allowing you to send a fax to multiple recipients at the same time Up to 60 combined speed dial and group dial entries can be entered B C D Select Create E Select the entry number A Enter the fax mode Enter the fax settings menu Select Group Dial Setup ...

Page 53: ...to a group dial list Q To create another group repeat steps D through I Q To edit or delete existing entries select Edit or Delete in step D Q F R 10 Enter a name for the entry G Register the name H Select the entries to register I Finish ...

Page 54: ...mation You can create a fax header by adding information such as your phone number or name A Make sure you have set the time correctly R 84 Q B C Select Header D Select Fax Header Enter the fax mode Enter the fax settings menu ...

Page 55: ... G Select Your Phone Number H R 8 Enter the phone number Press r to enter a space and press l to delete Q I Register Press the button to enter a plus sign which represents the international call prefix Note that the P and buttons do not work Q ...

Page 56: ...ge the settings R 70 Q Sending Faxes Entering or redialing a fax number A R 20 Place your original B C R 8 Enter a fax number To separate phone numbers enter a space by pressing r Q To display the last fax number you used press Q Enter the fax mode ...

Page 57: ...d Settings 2 Sided Scanning On Depending on the model this function may not be available R 7 Q If the fax number is busy or there is some problem this product redials after one minute Press to redial immediately Q D Start sending Using speed dial group dial C Select speed dial or group dial list A R 20 Place your original B Enter the fax mode ...

Page 58: ... x and select Fax Send Settings 2 Sided Scanning On Depending on the model this function may not be available R 7 Q D Select the entry number to send Press x to switch the list Select Speed Dial Setup or Group Dial Setup if you need to create edit delete the entries R 50 Q Press x and select Fax Send Settings to change the settings R 70 Q ...

Page 59: ... to easily send the same fax to multiple numbers up to 30 using speed dial group dial or by entering a fax number A R 20 Place your original B C Enter the fax settings menu Enter the fax mode D Select Broadcast Fax To select recipients from a speed or group dial list go to G Q ...

Page 60: ...ress x and select Fax Send Settings to change the settings R 70 Q I Confirm and send fax If you do not need to add recipients from the speed dial group dial lists press OK and go to I Q To add another number repeat steps E and F Q E R 8 Enter a fax number F Add the fax number ...

Page 61: ...e Make sure you have set the time correctly R 84 Q You can only send B W faxes Q A R 20 B C R 8 Enter a fax number Press to redial or to enter a registered fax number Q Place your original Enter the fax mode D Enter the fax settings menu ...

Page 62: ...n and set the time G Proceed H Return to the fax send screen Scanned data is sent at the specified time Until then you cannot send another fax Q I Start scanning to send later Press x and select Fax Send Settings to change the settings R 70 Q ...

Page 63: ... the recipient has the same number for both phone and fax you can send a fax after talking over the phone without hanging up Place your original A R 20 Hang up the phone E Dial the number from the phone B Select Send C Start sending D ...

Page 64: ...he cassette R 15 You can change the ring alert settings DRD R 70 Q When an answering machine is connected directly to this product make sure you set Rings to Answer correctly using the following procedure Q Receiving faxes automatically Depending on the region Rings to Answer may be unavailable Q ...

Page 65: ...pick up on the fifth ring or later Otherwise the answering machine cannot receive voice calls c When you receive a call and the other party is a fax the product receives the fax automatically even if the answering machine picks up the call If you pick up the phone wait until the LCD screen displays a message saying that a connection has been made before you hang up If the other party is a caller t...

Page 66: ...g D Receiving faxes manually If your phone is connected to this product you can receive a fax after a connection is made Pick up the phone when it rings B When you hear a fax tone select Receive C Hang up the phone E Print the received fax F ...

Page 67: ... D R 8 Select Pollrecv C Print the received fax F Start receiving E Polling to receive a fax This allows you to receive a fax from the fax information service you have called A Enter the fax mode B Enter the fax settings menu ...

Page 68: ...68 Printing Reports A Enter the fax mode B Enter the fax settings menu F Print D R 70 Select an item E Proceed Only Fax Log can be viewed on the screen R 70 Q C Select Fax Report ...

Page 69: ... your computer create a phone book and provides you other useful features For details see the Fax Utility online help Run the utility in the following procedure Click the start button Windows 7 and Vista or click Start Windows XP point to All Programs select Epson Software and then click Fax Utility ...

Page 70: ...tern you want to use to receive faxes To select an option other than All or Off you must set up your phone system to use different ring patterns This option may be On or Off depending on the region 6 Indicates whether or not to use Error Correction mode to automatically correct fax data sent received with errors due to the line or any other problems Color faxes cannot be sent received when ECM is ...

Page 71: ...71 Scan Mode ...

Page 72: ...ning to a Memory Card A R 18 B R 20 C D E R 75 G Insert a memory card Place original horizontally Enter the scan mode Select Scan to Memory Card Select settings Check the message on the screen F Start scanning ...

Page 73: ...Scan Area in E Q When scanning both sides of an original load the original in the ADF in step B and make 2 Sided settings in step E The 2 Sided menu is the same as the menu displayed when you press Depending on the model this may not be available R 7 Q ...

Page 74: ...the model this may not be available R 7 Q After selecting a PC your computer s scanning software automatically starts scanning For details see the online User s Guide Q A R 20 B C Place original horizontally Enter the scan mode Select an item Scanning to a Computer Make sure you have installed software for this printer on your computer and connected following the instructions on the Start Here pos...

Page 75: ... Long Vertical Short Horizontal Long Horizontal Short Set As New Default Scan to PC Scan to PC PDF Scan to PC Email uScan Mode Scan Mode Menu List Depending on the model this function may not be available R 7 Scan settings 2 Sided Off On Set As New Default Maintenance R 88 xScan Menu This setting is only available for models with the 2 sided scanning function R 7 ...

Page 76: ...76 ...

Page 77: ...77 Setup Mode Maintenance ...

Page 78: ...78 Checking the Ink Cartridge Status C Finish Enter the Setup mode A B Select Ink Levels BK M Y C Black Magenta Yellow Cyan Ink is low ...

Page 79: ...on Press the F button select Maintenance and then Ink Cartridge Replacement For instructions on replacing the cartridge see R 91 Q Epson cannot guarantee the quality or reliability of non genuine ink If non genuine ink cartridges are installed the ink cartridge status may not be displayed Q If an ink cartridge is running low prepare a new ink cartridge Q ...

Page 80: ...de Select Nozzle Check D E Print the nozzle check pattern Checking Cleaning the Print Head Print head cleaning uses some ink from some cartridges Use Nozzle Check to identify defective color s so you can select appropriate color s to clean Black ink may be used in color images Q ...

Page 81: ...step H according to the nozzle check result If quality does not improve after cleaning four times leave the printer on for at least six hours Then try cleaning the print head again If quality still does not improve contact Epson support Q F Check the pattern Select the color that shows a defect in the nozzle check result Q G Select Head Cleaning ...

Page 82: ...82 C Select Maintenance Load a A4 size plain paper A R 15 B Enter the Setup mode F Select the most solid pattern Select Head Alignment D E Print patterns Aligning the Print Head ...

Page 83: ...83 G Enter the pattern number for 1 H Repeat G for all patterns I Finish aligning the print head ...

Page 84: ...84 Setting Changing Time and Region A B C E F G D Enter the Setup mode Select Printer Setup Select Date Time Set the date Select the time format Set the time Select the date format ...

Page 85: ...ountry Region Select the region J Select Yes Use u or d to select AM or PM Q To select daylight saving time set Daylight Saving Time to On R 88 Q The incorrect time may be displayed especially after a power failure Q ...

Page 86: ...al Device Setup Remove A R 18 B Enter the Setup mode Select Print Settings D F Connect and turn on the camera Printing from a Digital Camera G See your camera s guide to print E R 88 Select the appropriate print settings ...

Page 87: ...ize 80 80 pixels to 9200 9200 pixels Depending on the settings on this printer and the digital camera some combinations of paper type size and layout may not be supported Q Some of the settings on your digital camera may not be reflected in the output Q ...

Page 88: ...twork Guide File Sharing Setup External Device Setup Print Settings For details on the setting items see the Print Settings for Print Photos Mode R 43 Photo Adjustments Restore Default Settings Reset Fax Send Receive Settings Reset Fax Data Settings Reset Network Settings Reset All except Network Fax Settings Reset All Settings FSetup Mode You can select the LCD screen display format from 1 up wit...

Page 89: ...89 Solving Problems ...

Page 90: ...ct Printer error Turn power off and then on again For details see your documentation Turn the printer off and then back on Make sure that no paper is still in the printer If the error message still appears contact Epson support The printer s ink pads are nearing the end of their service life Please contact Epson Support Contact Epson support to replace ink pads before the end of their service life...

Page 91: ...atic printer behavior Information about non genuine ink levels may not be displayed and use of non genuine ink is recorded for possible use in service support Make sure you have a new ink cartridge before you begin replacement Once you start replacing a cartridge you must complete all the steps in one session Leave the expended cartridge installed until you have obtained a replacement Otherwise th...

Page 92: ...92 A C D E F Never open the cartridge cover while the print head is moving w Check the color to replace Open Open Pinch and remove Shake new cartridge B Select Replace now ...

Page 93: ...he cover press down on each cartridge until it clicks into place c If you had to replace an ink cartridge during copying to ensure copy quality after ink charging is finished cancel the job that is copying and start again from placing the originals Q Be careful not to break the hooks on the side of the ink cartridge c ...

Page 94: ...94 B C Remove Close A Open Paper Jam Paper Jam jammed inside 1 D Close Never touch the buttons on the control panel while your hand is inside the printer w ...

Page 95: ...95 I J K Open Carefully remove Reattach G Remove Turn around E F Pull out H Remove L Restart ...

Page 96: ...or message cannot be cleared try the following steps Q P Q R Carefully remove Insert the cassette gently Restart O Align the edges N Remove M Pull out If an error message cannot be cleared try the following steps Q ...

Page 97: ...97 W X Remove Insert the cassette gently V Carefully stand the printer on its side Z Turn on S T U Turn off Unplug Pull out Y Connect and plug in ...

Page 98: ...98 Paper Jam jammed inside 2 A C Open Turn off and then back on B Remove Never touch the buttons on the control panel while your hand is inside the printer w ...

Page 99: ...99 Paper Jam Automatic Document Feeder ADF A B C D E Open Remove Open Remove Open If you do not open the ADF cover the printer may be damaged c F Remove ...

Page 100: ...100 Paper Jam jammed inside 3 A B C D E F Turn off Open Remove Close Pull out Close If you cannot pull out the paper cassette go to the next section R 103 Q ...

Page 101: ...101 H I J K L M N Carefully remove Turn around Pull out Remove Reattach Insert the cassette gently Remove G Remove ...

Page 102: ... on For plain paper do not load paper above the c arrow mark inside the edge guide Q If the same message appears check the procedure for loading paper R 15 If the error continues to occur contact Epson support Q ...

Page 103: ...103 Cannot pull out the paper cassette A B C E F G D Unplug Carefully stand the printer on its side Carefully pull out Replace Pull out Remove Remove ...

Page 104: ...ette gently Turn on Connect and plug in For plain paper do not load paper above the c arrow mark inside the edge guide Q If the same message appears check the procedure for loading paper R 15 If the error continues to occur contact Epson support Q ...

Page 105: ... improved try aligning using the printer driver utility See your online User s Guide to align the print head F To clean the inside of the printer make a copy without placing a document on the document table ADF For further information see your online User s Guide G For best results use up ink cartridge within six months of opening the package R 79 H Try to use genuine Epson ink cartridges and pape...

Page 106: ... 70 D Make sure that the recipient s fax machine is turned on and working E If this product is not connected to a phone and you want to receive faxes automatically make sure you turn on auto answer R 64 F Clean the document table and Automatic Document Feeder ADF See your online User s Guide G If the fax you sent was faint or not clear change the Resolution or Contrast in the fax settings menu R 7...

Page 107: ...the troubleshooting information contact Epson support services for assistance You can get the contact information for Epson support for your area in your online User s Guide or warranty card If it is not listed there contact the dealer where you purchased your product ...

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Page 109: ...109 ...

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Page 111: ...ng problems 106 faxing to multiple recipients 57 59 fax log 68 70 fax log last transmitted fax 68 70 fax log protocol trace 68 70 fax polling 67 fax print settings 70 fax report 68 70 fax resolution 70 fax scheduled transmission 61 fax speed V 34 70 filter sepia B W printing 43 fit frame 43 G greeting card 38 guide to control panel 8 I ink cartridge replacing 91 Ink Cartridge Status 78 J jams pape...

Page 112: ...iko Epson Corporation All rights reserved Printed in XXXXXX BK Black C Cyan M Magenta Y Yellow Epson ME OFFICE 960FWD 143 141 WorkForce 630 633 140 138 Available ink cartridge sizes vary by area Getting more information ...

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