118
Incorrect Characters Print
If incorrect characters appear in your prints, try these solutions before reprinting:
• Make sure any cables are securely connected at both ends.
• In Windows, delete all print jobs from the Windows Spooler:
•
Windows 10
: Click
and select
(Settings) >
Devices
>
Printers & scanners
. Select your
product name and select
Manage
>
Open print queue
. Right-click the stalled print job, click
Cancel
, and click
Yes
.
•
Windows 8.x
: Navigate to the
Apps
screen and select
Control Panel
>
Hardware and Sound
>
Devices and Printers
. Right-click your product name, select
See what's printing
, and select your
product name again, if necessary. Right-click the stalled print job, click
Cancel
, and click
Yes
.
•
Windows 7
: Click
and select
Devices and Printers
. Right-click your product name, select
See
what's printing
, and select your product name again, if necessary. Right-click the stalled print job,
click
Cancel
, and click
Yes
.
•
Windows Vista
: Click
and select
Control Panel
. Click
Printer
under
Hardware and Sound
,
right-click your product name, and select
Open
. Right click the stalled print job, click
Cancel
, and
click
Yes
.
• If your product is connected to a USB hub, connect it directly to your computer instead.
• If your computer entered sleep mode the last time you printed, the next print job after your computer
exits sleep mode may contain garbled characters. Print your document again.
•
Windows or Mac
: Make sure you are using the printer software for this product. Check the product
name at the top of the driver window.
Parent topic:
Solving Page Layout and Content Problems
Incorrect Image Size or Position
If your printed image is the wrong size or in the wrong position, try these solutions:
• Make sure you selected the correct paper size and layout settings in your printing program and printer
software.
• Make sure your paper is positioned correctly for feeding into the printer.
• Slide the edge guides against the edges of the paper.
• Make sure you selected the correct margins for your paper size in your printing program.
You can use the preview option in your printer software to check your margins before you print.
Summary of Contents for M1120
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