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Solving Problems

Check the solutions in this section if you have any problems using the printer.

Checking for Software Updates
Product Error Messages
Solutions to Problems Pairing with Bluetooth
Solutions When the Printer Does Not Print
Solutions to Computer Printing Problems
Solutions When Print Quality Is Poor
Solutions to Tape Cutting Problems
Solutions to Problems With Saved Labels
Solutions to Problems Attaching Labels
Solutions to Problems With Iron-on Labels
Where to Get Help

Checking for Software Updates

Periodically, it's a good idea to check Epson's support website for free updates to your product software.
Visit the driver download site (

U.S. downloads

or

Canadian downloads

).

Parent topic:

Solving Problems

Product Error Messages

You can often diagnose problems with your label printer by checking the status lights.

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Summary of Contents for LabelWorks LW-600P

Page 1: ...LabelWorks LW 600P User s Guide ...

Page 2: ......

Page 3: ...e 17 Connecting the Printer With Your Android Device 17 Connecting the Printer With Your iOS Device 18 Using the Printer With Your Computer 19 Connecting the Printer to Your Computer 19 Using Label Editor for Windows 19 Getting Started With Label Editor 20 Installing Label Editor 20 Starting Label Editor 20 Label Editor Main Window 22 Label Editor Toolbars 23 Designing Labels With Label Editor 25 ...

Page 4: ...the Label Editor Catalog 55 Creating Numbered Label Sequences in Label Editor 57 Printing Labels With Label Editor 59 Printing Labels in Label Editor 59 Label Editor Printer Settings 61 Print Paste Printing in Label Editor 64 Using Label Editor Lite for OS X 67 Getting Started With Label Editor Lite 67 Installing Label Editor Lite 67 Starting Label Editor Lite 68 Label Editor Lite Main Window 69 D...

Page 5: ...r Does Not Print 88 Solutions to Computer Printing Problems 89 Solutions When Print Quality Is Poor 89 Solutions to Tape Cutting Problems 90 Solutions to Problems With Saved Labels 90 Solutions to Problems Attaching Labels 90 Solutions to Problems With Iron on Labels 91 Where to Get Help 91 Technical Specifications 93 Label Editor Software System Requirements 93 Label Editor Lite Software System R...

Page 6: ...AC Adapter Safety Instructions 99 Battery Safety Instructions 99 FCC Compliance Statement 100 Trademarks 101 Copyright Notice 101 Copyright Attribution 102 6 ...

Page 7: ...LabelWorks LW 600P User s Guide Welcome to the LabelWorks LW 600P User s Guide 7 ...

Page 8: ...inter and this manual Product Box Contents Notations Used in the Documentation Label Printer Parts Product Box Contents Make sure your label printer box included all of these parts 1 Printer 2 Sample tape cartridge 3 AC adapter 4 USB cable Parent topic Introduction to Your LabelWorks Printer 8 ...

Page 9: ...y injury Cautions must be observed to avoid damage to your equipment Notes contain important information about your label printer Tips contain additional label printing information Parent topic Introduction to Your LabelWorks Printer Label Printer Parts Front 1 The power button 2 The error light 3 The battery light 4 The Bluetooth light 5 Printer cover tab 9 ...

Page 10: ...6 Tape ejection slot 7 Tape cover Back 1 Bluetooth button 2 Power port 3 USB port 4 Battery cover tab 5 Security cable attachment point Parent topic Introduction to Your LabelWorks Printer 10 ...

Page 11: ...pter Use the AC adapter to power the printer without batteries 1 Connect the adapter to the printer s AC adapter port 2 Plug the other end of the adapter into an electrical outlet Parent topic Setting Up the Printer Installing Batteries You can use batteries instead of the AC adapter when you are not near a power source The printer requires 6 AA alkaline batteries Caution Make sure the power is of...

Page 12: ...Note Batteries are not included 1 Press the tab and open the battery cover 2 Insert the batteries with the and ends facing as shown 12 ...

Page 13: ... LabelWorks tapes with widths ranging from approximately 0 25 inch 6 mm to 1 inch 24 mm Use only tape cartridges with this mark For a complete list of available tape cartridges go to epson com labelworks U S or epson ca labelworks Canada 1 Make sure the power is off before you install or remove a tape cartridge 13 ...

Page 14: ... slack from the tape using a pencil or pen 3 Lift up the tape cover 4 Insert the cartridge as shown and press it down firmly until it snaps into place Make sure the end of the tape slides into the ejection slot 14 ...

Page 15: ...5 Close the tape cover To remove a tape cartridge open the cover grasp the sides of the tape then lift it out of the printer Parent topic Setting Up the Printer 15 ...

Page 16: ...h light flashes at differing intervals depending on the Bluetooth status To turn off the printer press the power button The printer turns off automatically if it is not used within these time periods 8 hours on AC power 20 minutes on battery power Parent topic Setting Up the Printer Related references Product Error Messages Related tasks Connecting the AC Adapter Installing Batteries 16 ...

Page 17: ...ing the Printer With Your Android Device Connecting the Printer With Your iOS Device Parent topic Using the Printer With Your Mobile Device Related references Solutions to Problems Pairing with Bluetooth Connecting the Printer With Your Android Device You can connect the label printer with your Android device using Bluetooth 1 Turn on your mobile device 2 Go to Settings Wireless Network and turn o...

Page 18: ...inter With Your iOS Device You can connect the label printer to your iOS device using Bluetooth 1 Turn on your mobile device 2 Go to Settings Bluetooth and turn on Bluetooth 3 Wait while your device scans for the printer The printer is displayed under Devices 4 Select the printer Pairing is complete when the Bluetooth light on the printer is lit not flashing Parent topic Connecting the Printer Wit...

Page 19: ...e 1 After you install the software or during the software installation if prompted connect the USB cable to the printer and your computer 2 Press the power button on the printer Parent topic Using the Printer With Your Computer Using Label Editor for Windows The Label Editor software makes it easy to create labels and ribbons using your Windows computer as described in these sections Getting Start...

Page 20: ...te U S downloads or Canadian downloads 1 Follow the instructions on the screen to install both the application and the driver 2 When you are prompted to connect the printer to your computer connect it using the included USB cable Parent topic Getting Started With Label Editor Related tasks Connecting the Printer to Your Computer Starting Label Editor After you have installed the Label Editor softw...

Page 21: ... blank label select Horizontal Text To create labels with text from a spreadsheet or other file select Import Horizontal Text To start with a ready made label from the catalog select Label Catalog To create an equipment management label or QR code label select one of the Shortcut options To open a previously created label select Open File and locate the file on your computer or select View History...

Page 22: ...bar 4 Font box 5 Green handle 6 Label area The red line indicates the area that will be printed 7 Workspace You can temporarily move a block to this area outside the label 8 Font size box 9 Layout toolbar 10 Standard toolbar Parent topic Getting Started With Label Editor 22 ...

Page 23: ...le shapes including polygons stars freehand lines and Bézier curves Open a window that lets you design a table to insert on your label Open a window that lets you design a ribbon with repeated text or graphic elements to be printed on ribbon tape Standard toolbar Resize the selected block to fill the label area Cut the selected block Delete the selected block Copy the selected block Paste data fro...

Page 24: ... counterclockwise Rotate the selected block 90 clockwise Center the selected block vertically on the label Center the selected block horizontally on the label Evenly distribute multiple blocks horizontally Evenly distribute multiple blocks vertically Align the selected block at the beginning of the label Align the selected block at the end of the label 24 ...

Page 25: ...of the block Align the text in the center of the block Align the text with the right side of the block Justify the text so it is spaced evenly in the block Change the text direction from horizontal to vertical by clicking the arrow next to the icon Resize the text box to fit the contents Resize the text to fill the text box Parent topic Getting Started With Label Editor Designing Labels With Label...

Page 26: ...and Time in Label Editor Inserting a Background Pattern in Label Editor Inserting Lines and Shapes in Label Editor Inserting Text Art in Label Editor Editing Layout in Label Editor Editing Text Design in Label Editor Parent topic Using Label Editor for Windows Creating a Basic Label in Label Editor You can easily create a label with text and graphics and print it on your label printer 1 Start Labe...

Page 27: ...2 Enter text in the label then click outside the label You see your text on the label surrounded by a red line with green handles like this 27 ...

Page 28: ...ed on your computer 4 To save your label click the Save icon enter a file name and click Save 5 When you are ready to print click the Print icon You see a window like this 6 Select the number of labels you want in the Copies box 7 Click OK to print Parent topic Designing Labels With Label Editor Related tasks Editing Layout in Label Editor 28 ...

Page 29: ... click the Color bar and select from the color chart that appears 5 When you finish selecting default preferences click OK Note Some settings take effect immediately some are applied to the next object you create and others are applied the next time you start Label Editor Parent topic Designing Labels With Label Editor Working With Blocks in Label Editor Every element that you can add to a label i...

Page 30: ...odate the new block To add text to an existing text block click the Text icon click within the block and type in the text To format the text block click the block to select it and use any of the tools on the text toolbar or the font selection boxes You can also click the Properties icon to open a window with formatting options To resize the text block click the block to display the green handles C...

Page 31: ...nd click OK The border appears on your label 4 Do the following to adjust the size of the border and position of the text if necessary To make the border wider click and drag on the right side of the border The white label area expands as you drag the border To adjust the position of the text click and drag the text block 5 When you are finished click OK Parent topic Designing Labels With Label Ed...

Page 32: ...ick Open You see an outline of your image block Note Color photos or other images appear in black and white only 3 Drag the block where you want the image to appear and click the block to display it on your label 4 Adjust the size and position of the image and text 5 To adjust the image format if necessary double click the image You see a window like this 6 Select any of the tabs to display the av...

Page 33: ...ur labels and ribbons 1 Click the Symbol icon You see this window 2 Use the arrows at the top of the window to scroll through the available categories Use the scroll bar on the right to scroll through the available symbols in each category 3 Select the symbol you want and click OK You see the outline of the symbol block on the screen 4 Drag the block where you want it to appear on your label and c...

Page 34: ...f the tabs to display the available options 8 Select the options you want 9 When you are finished click OK Parent topic Designing Labels With Label Editor Related tasks Working With Blocks in Label Editor Inserting Barcodes in Label Editor You can create labels with a variety of barcode types for inventory management and asset tagging such as this one 34 ...

Page 35: ... box 5 Enter the barcode size positioning and font information as necessary and click OK You see a message about adding margins on the sides of your barcode Note If you do not want to see this message select the Display tab on the Barcode window and uncheck Message On 6 Click OK You see the outline of your barcode block 7 Drag the block where you want your barcode to appear then click the block to...

Page 36: ...RLs file storage services or social media applications One inch 24 mm wide black on white tape is recommended for the fastest QR code recognition Note When embedding content from social media applications consider your privacy settings When embedding content from file storage services check the sharing settings to ensure that other people can view the content 1 Click the QR Code icon You see this ...

Page 37: ...ettings are recommended You see a message about adding margins around the QR code Note If you do not want to see this message select the Display tab on the Barcode window and deselect the Message On checkbox 5 Click OK You see the outline of your QR code block 6 Drag the block where you want your QR code to appear then click the block to display it on your label Parent topic Designing Labels With ...

Page 38: ... your labels 1 Click the Table icon You see this window 2 Select the table settings you want to use and click OK The table appears on your label 3 To resize the table click and drag one of the green dots to the size you want 4 To format the table select it and click the Properties icon You see a window like this 38 ...

Page 39: ...shed click OK Parent topic Designing Labels With Label Editor Related tasks Working With Blocks in Label Editor Inserting the Date and Time in Label Editor You can add the date and or time to your labels and have it automatically updated 1 Open the Insert menu and select Date and Time You see this window 39 ...

Page 40: ...ay it on your label 7 If you need to adjust the size click and drag one of the green handles Parent topic Designing Labels With Label Editor Related tasks Working With Blocks in Label Editor Editing Text Design in Label Editor Inserting a Background Pattern in Label Editor You can select from several background patterns for your labels and ribbons or create your own graphic or text background Note...

Page 41: ...2 Do one of the following Select one of the available background patterns To create your own pattern click Original Background Pattern and click New You see this window 41 ...

Page 42: ...ou see this window Enter the text for your background then select the Font Style and Size options you want to use 3 Click OK You see your background pattern on the Label Editor main screen Parent topic Designing Labels With Label Editor Inserting Lines and Shapes in Label Editor You can add graphics using a variety of lines and shapes to your labels and ribbons 1 Click the arrow next to the Straig...

Page 43: ...tio of points 3 Click on your label on the screen Your cursor turns into a pencil 4 Drag the pencil to draw your line or shape Note For some lines you need to click to anchor the line segment then double click to finish the line 5 To format the line or shape double click it You see a window like this Note The available options vary depending on the line or shape you select 43 ...

Page 44: ...lated tasks Working With Blocks in Label Editor Inserting Text Art in Label Editor You can add curves or other special effects to text on your labels and ribbons 1 Open the Insert menu and select Text Art You see this window 2 Enter the text for the art then select the Font Size Style and Text Alignment options you want to use 3 Click the Shape tab You see this window 44 ...

Page 45: ...ent topic Designing Labels With Label Editor Related tasks Working With Blocks in Label Editor Editing Layout in Label Editor You can rearrange and adjust the layout of the blocks of text and other elements on your labels 1 To edit the layout of a block click the Edit block icon and click the block on the Label Editor main screen Note To select more than one block press and hold the Shift key on y...

Page 46: ...ition a block interactively click Set Position select one of the options click OK and click on the label where you want to position the block To reposition multiple blocks interactively click Arrange Blocks select one of the options click OK and click one of the blocks To restore the original aspect ratio of an image click Revert to Default Ratios Note You can also use the icons on the Layout tool...

Page 47: ... of the tabs to display the available options 4 Select the options you want You see a preview of the text in the window 5 When you finish selecting text settings click OK Parent topic Designing Labels With Label Editor Creating Special Format Labels Using Label Editor Follow the instructions in these sections to create special format labels using Label Editor Creating Labels from Imported Data in ...

Page 48: ...entire address book for example The following file formats are supported csv txt xls xlxs and xlsm Note To use xls xlxs or xlsm file formats you must have Microsoft Excel installed on your computer 1 On the New Open screen select Import Horizontal text and click OK You see this window 2 Click Load Import Data select the file you want to import and click Open 3 Select Overwrite Current Data and cho...

Page 49: ...e Import icon You see a window like this 5 Select one of the columns that you want to import and click OK You see the outline of an import frame 6 Drag the frame where you want the data to appear on your label 49 ...

Page 50: ...ecessary 9 To save your label project click the Save icon enter a file name and click Save 10 To select specific rows to print click the checkbox to the right of the row number in the Data window A green check mark appears next to the row number Note You can select a row in the Data window and see a preview of your label in the Layout window 11 Click the Print icon You see a window like this 50 ...

Page 51: ...ons you want in the Data Importing section 14 Click OK to print your labels Parent topic Creating Special Format Labels Using Label Editor Related tasks Creating Equipment Management Labels in Label Editor Printing Labels in Label Editor Print Paste Printing in Label Editor 51 ...

Page 52: ...rn off the auto cutter and use scissors to cut the ribbon 1 Enter the text for your label You can use normal text or text art for curved or transformed text 2 Select the font and size for the text 3 Add symbols images or a border if desired 4 Click the Ribbon icon You see this window 5 Enter the length of the ribbon and interval between each repeated block 6 Click OK You see a preview of your ribb...

Page 53: ...abels in Label Editor Creating Equipment Management Labels in Label Editor You can select from several templates for equipment management labels and modify the templates as necessary You can create a series of equipment management labels by entering the text manually or by importing it from a file 1 On the New Open screen select Equipment Management and click OK You see this window 53 ...

Page 54: ...OK You see a window like this 3 Do one of the following Select Data Entry enter the text for each field and click OK Select Data Importing for Multiple Labels click Reference and select the data file you want to use Follow the instructions for importing data You see a screen like this 54 ...

Page 55: ...e name and click Save 6 Click the Print icon 7 Select the number of copies and any other settings you want 8 Click OK to print your labels Parent topic Creating Special Format Labels Using Label Editor Related tasks Creating Labels from Imported Data in Label Editor Printing Labels in Label Editor Print Paste Printing in Label Editor Using the Label Editor Catalog Label Editor includes a catalog c...

Page 56: ...label click Edit You see the label on the Label Editor screen You can use any of the available editing tools to edit the label blocks 4 To print a sleected label click Print 5 Select the number of copies and any other settings you want 6 Click OK to print Parent topic Creating Special Format Labels Using Label Editor Related tasks Editing Layout in Label Editor Editing Text Design in Label Editor ...

Page 57: ...lue as the Attributes option 4 Enter one or more symbols as the Format option to represent the number of digits you want in your sequence 5 For Initial Value enter the starting number or letter for your sequence 6 For Increment enter the value to add for each subsequent label To create a decreasing sequence enter a minus number 7 For Repetition enter the number of times to repeat an item in the se...

Page 58: ...n 10 Drag the sequence block where you want the number to appear then click to display it on your label 11 If you need to adjust the size click and drag one of the green handles 12 To save your label project click the Save icon enter a file name and click Save 13 Click the Print icon You see a window like this 14 Select the number of copies of each label you want to print 58 ...

Page 59: ...l Editor Follow the instructions in these sections to print using Label Editor Printing Labels in Label Editor Label Editor Printer Settings Print Paste Printing in Label Editor Parent topic Using Label Editor for Windows Printing Labels in Label Editor When you have finished designing a label you are ready to print 1 Click the Print icon You see a window like this 59 ...

Page 60: ...he Data Importing section 5 To turn off collation when printing multiple copies of labels with imported data select the Print Order checkbox in the Import section 6 If you are using Print Paste Printing select the Set Print Range checkbox then select the sections you want to print 7 To turn off collation when printing multiple copies with Print Paste Printing select the Print Order checkbox in the...

Page 61: ...10 Select the options you want 11 Click OK to close the window 12 Click OK to print Parent topic Printing Labels With Label Editor Related references Label Editor Printer Settings Label Editor Printer Settings The Printer Settings options let you adjust many label features as you print including the orientation of text and mirror printing 61 ...

Page 62: ...dth of the loaded tape Get Tape Width detects the width of the loaded tape automatically Orientation Vertical Sets the orientation of the label text Horizontal Print Setting Mirror Print Select Yes for mirror image printing on clear labels for use on transparent surfaces Graphics tab 62 ...

Page 63: ... after job Cut each label cuts each label as it is printed Don t cut Cut after job prints multiple labels in a print job without cutting Don t cut prints all labels without cutting so you can cut them manually View Setting Display tape width Displays selected information confirmation message before printing Print Preview Unit mm mm Selects the units of measurement used in Label Editor inches in Ut...

Page 64: ...ing in Label Editor 1 Create or open a label project with imported data You see a label with the layout you have selected 2 Select the layout window 3 Click the arrow under Print Paste Printing Multiply on the left side of the screen 4 Select the number of labels you want to create from each existing label You see an expanded area on the layout window like this 5 Drag the import frames from the or...

Page 65: ...6 Click the Print icon You see a window like this 65 ...

Page 66: ...you want to print 9 To turn off collation when printing multiple copies select the Print Order checkbox in the Print Paste Printing section 10 Select additional print options as necessary 11 Click OK to print Parent topic Printing Labels With Label Editor Related references Label Editor Printer Settings 66 ...

Page 67: ...bel Editor Lite Label Editor Lite Main Window Parent topic Using Label Editor Lite for OS X Installing Label Editor Lite Install the Label Editor Lite software from the App Store If you can not access the App Store you can download the software from Epson s support website 1 Open the App Store 2 Enter Epson Label Editor Lite in the search field and press the button 3 Click Epson Label Editor Lite ...

Page 68: ...r Lite software and connected the printer to your computer you can start using Label Editor Lite 1 Choose Applications Label Editor Lite You see the main screen Parent topic Getting Started With Label Editor Lite Related tasks Connecting the Printer to Your Computer 68 ...

Page 69: ...tor Lite Main Window 1 Label preview area 2 File area 3 History area 4 Insert area 5 Text editing area 6 Font settings list 7 Tape length settings area 8 Tape width settings area 9 Printing area 10 Zoom area 69 ...

Page 70: ...te Inserting Images in Label Editor Lite Inserting the Date and Time in Label Editor Lite Adding Borders in Label Editor Lite Inserting QR Codes in Label Editor Lite Using the Label Editor Lite Wizard Parent topic Using Label Editor Lite for OS X Setting Default Preferences in Label Editor Lite You can define default settings for the Label Editor Lite screen text formatting and printing options an...

Page 71: ...ptions you want to use as default settings Note The settings are applied to the next object you create 3 Click OK 4 Click OK again You return to the main window Parent topic Designing Labels With Label Editor Lite 71 ...

Page 72: ...ou see the main Label Editor Lite screen 2 Select the printer and tape width 3 Enter the text for your label in the text field The text appears in the text editing area and the label preview area 4 To change the font and size select the text box and select the font name and font size from the selection boxes You can use any font installed on your computer 72 ...

Page 73: ...is 7 Select the number of labels you want in the Copies box 8 Click Print You see a tape width confirmation message 9 Click OK to print Parent topic Designing Labels With Label Editor Lite Formatting Text in Label Editor Lite You can use the Text toolbar or the Text menu to format the alignment or basic style of your text 1 Enter text or click the text in a label 73 ...

Page 74: ...ted as you select font options Parent topic Designing Labels With Label Editor Lite Inserting Images in Label Editor Lite You can add your own logos photos or graphics to your labels and ribbons 1 Click the insert image icon 2 Locate and select the file you want to use on your computer and click Insert Note Color photos or other images appear in black and white only The image appears in the label ...

Page 75: ...labels and have it automatically updated 1 Click the date icon You see this window 2 Select the date format option you want to use 3 Click OK The date appears in the label Parent topic Designing Labels With Label Editor Lite Adding Borders in Label Editor Lite You can select from a variety of borders for your labels and ribbons 1 Enter text in a label 75 ...

Page 76: ...r appears in the label Parent topic Designing Labels With Label Editor Lite Inserting QR Codes in Label Editor Lite You can create labels with a QR code for many purposes such as linking to URLs file storage services or social media applications One inch 24 mm wide black on white tape is recommended for the fastest QR code recognition 76 ...

Page 77: ...You see this window 2 Enter the URL or other text in the Code box 3 Select the QRCode position option you want to use 4 Click OK The QR code appears in the label Parent topic Designing Labels With Label Editor Lite Related tasks Printing Labels With Label Editor Lite Using the Label Editor Lite Wizard You can choose from a variety of templates to help you design your labels and ribbons 1 Click the...

Page 78: ...signing Labels With Label Editor Lite Related tasks Printing Labels With Label Editor Lite Formatting Text in Label Editor Lite Feeding and Cutting the Tape in Label Editor Lite You can manually feed the tape or ribbon or feed and automatically cut it Click the feed icon The printer feeds a short length of tape or ribbon Click the feed and cut icon The printer feeds a short length of tape or ribbo...

Page 79: ...ndow like this 2 Select the number of copies 3 Select the Mirror Print checkbox if you want the label to print on clear tape to be used on a transparent surface 4 Select the Concentration setting to decrease or increase the print density 5 Select the Cut option you want to use 6 Click Print Parent topic Using Label Editor Lite for OS X 79 ...

Page 80: ...ng on the environment and the surface to which you attach them labels may peel off or become discolored and the adhesive may remain on or damage the surface Epson is not responsible for any damage or loss due to these causes Do not attach labels to human bodies or other living things or to surfaces that you are not authorized to modify 1 Peel off the backing 2 Place the label on the desired surfac...

Page 81: ...a rough surface such as denim waterproof fabrics or fabrics which require a cool iron Applying Iron on Labels Iron on Label Tips Parent topic Applying Your Labels Applying Iron on Labels Press the entire label firmly and do not use steam or a press cloth 1 Set your iron to 284 320 F 140 160 C without steam 2 Make sure the area where you want to apply the label is not wrinkled 3 Place the label in ...

Page 82: ...th short up to about half the width of the iron soleplate Labels that are too long may be difficult to attach or may look distorted due to the expansion and contraction of the fabric Trimming the corners of the label before attaching it may help prevent it from peeling off the fabric If a label does peel you can re apply by ironing however it may not adhere as securely to the fabric When applying ...

Page 83: ... on the label may become faint or distorted If labels are exposed to direct sunlight for long periods of time yellowing may occur Iron on labels do not adhere to non fabric materials such as paper or leather When using bleach or spot detergent make sure you test it in advance Parent topic Iron on Labels 83 ...

Page 84: ...cloth moistened with water Caution Do not use benzene paint thinner alcohol or other chemicals to clean the printer Do not use canned air or chemical dusters Parent topic Cleaning the Printer Cleaning the Print Head If streaks or white lines appear on your labels you can clean the print head Caution Do not use benzene paint thinner or other chemicals to clean the printer Do not use canned air or c...

Page 85: ...4 Use a dry cotton swab to gently clean the print head as shown Parent topic Cleaning the Printer Related tasks Inserting and Removing Tape Cartridges 85 ...

Page 86: ...olutions to Tape Cutting Problems Solutions to Problems With Saved Labels Solutions to Problems Attaching Labels Solutions to Problems With Iron on Labels Where to Get Help Checking for Software Updates Periodically it s a good idea to check Epson s support website for free updates to your product software Visit the driver download site U S downloads or Canadian downloads Parent topic Solving Prob...

Page 87: ...g quickly Performing operations such as printing or label cutting Flashing once every 5 Bluetooth disabled seconds battery On Low batteries replace batteries soon Flashing quickly Replace batteries error Flashing quickly Printer error check the message displayed on the connected computer or mobile device for error information Parent topic Solving Problems 87 ...

Page 88: ...er with a USB cable it cannot communicate using Bluetooth Disconnect the USB cable and try pairing the printer again Check your mobile device for any messages Parent topic Solving Problems Related tasks Installing iLabel Related topics Connecting the Printer With Your Mobile Device Solutions When the Printer Does Not Print If labels do not print or a print job stops try these solutions Check for m...

Page 89: ...er is selected in your software and the printer is not set as offline Make sure graphics are within the margins of the label Parent topic Solving Problems Related tasks Connecting the Printer to Your Computer Installing Label Editor Installing Label Editor Lite Solutions When Print Quality Is Poor If you see lines or broken text on your labels or ribbons try these solutions Clean the print head Ma...

Page 90: ...bel Editor Lite Printing Labels With Label Editor Lite Printing Labels in Label Editor Solutions to Problems With Saved Labels If you cannot find a saved label or ribbon design try these solutions Make sure you have not accidentally deleted the label or ribbon design If you are using the mobile app check the History list to see if the label has been automatically saved Parent topic Solving Problem...

Page 91: ...it Parent topic Solving Problems Related references Iron on Label Tips Related tasks Applying Iron on Labels Where to Get Help If you need to contact Epson for technical support services use the following support options Internet Support Visit Epson s support website at epson com support U S or epson ca support Canada for solutions to common problems You can download drivers and documentation get ...

Page 92: ...and hours of support are subject to change without notice Toll or long distance charges may apply Purchase Supplies and Accessories Epson offers a wide array of tapes and ribbons for multiple uses You can purchase tape cartridges and accessories at epson com labelworks U S or epson ca labelworks Canada You can also purchase supplies from an Epson authorized reseller To find the nearest one call 80...

Page 93: ...hould meet these requirements Operating system Windows 8 x 32 and 64 bit Windows 7 32 and 64 bit SP1 Windows Vista 32 and 64 bit SP2 Windows XP 32 and 64 bit SP3 Hard drive space About 300MB Display 1024 768 XGA or higher resolution Interface USB 1 1 Full speed Note Visit Epson s support website at epson com support U S or epson ca support Canada for the latest in compatibility and drivers for you...

Page 94: ...nd drivers for your product Parent topic Technical Specifications Mobile Device System Requirements To use the iLabel app your mobile device should meet the following requirements Operating system Android iOS Communication method Conforms to Bluetooth Specification Version 2 1 EDR Output Bluetooth Specification Version Power Class 2 Maximum communication About 32 feet 10 m distance Frequency band ...

Page 95: ...dths 1 4 3 8 1 2 3 4 and 1 inch 6 9 12 18 and 24 mm Interfaces USB 1 1 Full speed Bluetooth Temperature Operating 41 to 95 F 5 to 35 C Storage 14 to 131 F 10 to 55 C Parent topic Technical Specifications Label Printer Power Supply Specifications AC adapter type AST1116Z1 1 dedicated adapter power cable only Manufacturer Seiko Epson Corp Input AC100 240V 0 4A 50 60Hz Output DC11V 1 64A Total output...

Page 96: ...Battery AA alkaline battery 6 Parent topic Technical Specifications 96 ...

Page 97: ...lways use the product as instructed in the manual Otherwise damage or injury may occur Do not subject the product to any strong force or shock such as dropping hitting or standing on the product Do not spill liquid on the product or use the product with wet hands Do not open any covers on the product other than the tape cover or battery cover Do not touch the print head Turn the product off unplug...

Page 98: ...se only a dry soft cloth to clean the product do not use liquid or chemical cleaners Take care not to cut your fingers when cutting tape with scissors Turn the power off after use WARNING The cords included with this product contain chemicals including lead known to the State of California to cause birth defects or other reproductive harm Wash hands after handling This notice is provided in accord...

Page 99: ...th a cloth Make sure the AC adapter has sufficient ventilation so that it does not overheat and become damaged Do not forcibly bend or twist the power cord Do not place the AC adapter or power cord near a heater To avoid fire or electric shock do not use a damaged AC adapter or power cord Turn off the product before unplugging the AC adapter Otherwise it may not function properly or may become dam...

Page 100: ...rsuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio or television reception However there is no guarantee that interference ...

Page 101: ...ly and may be trademarks of their respective owners Epson disclaims any and all rights in those marks Parent topic Notices Copyright Notice All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electronic mechanical photocopying recording or otherwise without the prior written permission of Seiko Epson Corporation ...

Page 102: ...poration Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that occurs from the use of any interface cables other than those designated as Epson approved Products by Seiko Epson Corporation This information is subject to change without notice Copyright Attribution Parent topic Notices Copyright Attribution 2014 Epson America Inc 1 14 CPD 40...

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