Using scanning software other than Epson Scan driver
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If you are using any TWAIN-compliant programs, such as Adobe Photoshop Elements, make sure that the correct
product is selected as the Scanner or Source setting.
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If you cannot scan using any TWAIN-compliant scanning programs, such as Adobe Photoshop Elements,
uninstall the TWAIN-compliant scanning program and then reinstall it.
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“Uninstalling Your Software” on page 91
Problems When Feeding Paper
The paper gets dirty
You may need to clean the product.
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“Cleaning the Product” on page 87
Multiple sheets of paper are fed
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If you load unsupported paper, the product may feed more than one sheet of paper at a time.
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You may need to clean the product.
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“Cleaning the Product” on page 87
Problems With Scanning Time
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Computers with Hi-Speed external USB ports can scan faster than those with external USB ports. If you are using a
Hi-Speed external USB port with your product, make sure it meets the system requirements.
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“System Requirements” on page 117
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Scanning at a high resolution takes a long time.
Problems With Scanned Images
Scan quality is unsatisfactory
Scan quality can be improved by changing the current settings or adjusting the scanned image.
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“Image Adjustment Features” on page 47
An image on the back of your original appears in your scanned image
If your original is printed on thin paper, images on the back may be visible to the product and appear in your scanned
image. Try scanning the original with a piece of black paper placed on the back of it. Also make sure the Document
Type and Image Type settings are correct for your original.
User’s Guide
Troubleshooting for Scanning
113
