Epson I455 User Manual Download Page 100

Page: 100 / 134

❏

Print Queue:

You can view Windows Spooler by clicking

Print Queue

For Mac OS X

Follow these steps to access EPSON Status Monitor.

Access the Epson Printer Utility 4.

“Accessing the printer driver for Mac OS X” on page 30

Click the

EPSON Status Monitor

icon. The EPSON Status Monitor appears.

Paper Jams

Caution:

Never touch the buttons on the control panel while your hand is inside the product.

Important:

Be careful not to pull the cables or ink tubes, or touch other components inside the product unnecessarily. Otherwise,
ink may leak or the product may be damaged.

Note:

Some products may come with a scanner unit support.

User’s Guide

Troubleshooting for Printing/Copying

100

Summary of Contents for I455

Page 1: ...User s Guide NPD5091 00 EN ...

Page 2: ...or Epson Approved Products by Seiko Epson Corporation Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that occurs from the use of any interface cables other than those designated as Epson Approved Products by Seiko Epson Corporation EPSON isaregisteredtrademark andEPSONEXCEEDYOURVISIONorEXCEEDYOURVISIONisatrademark of Seiko Epson Corporat...

Page 3: ...e Inc registered in the U S and other countries AirPrint and the AirPrint logo are trademarks of Apple Inc Google Cloud Print Chrome Chrome OS and Android are trademarks of Google Inc Adobe Adobe Reader Acrobat and Photoshop are trademarks of Adobe systems Incorporated which may be registered in certain jurisdictions SDXC Logo is a trademark of SD 3C LLC General Notice Other product names used her...

Page 4: ...from the Control Panel 27 Printing photos from a memory card 27 Print photos mode menu list 27 Printing using the Personal Stationery menus 27 Personal Stationery mode menu list 28 Basic Operation from Your Computer 28 Printer driver and status monitor 28 Basic Printing 30 Canceling Printing 33 Other Options 35 Printing photos the easy way 35 Product presets for Windows only 36 2 sided printing fo...

Page 5: ...Flushing utility for Windows 83 Using the Power Ink Flushing utility for Mac OS X 83 Saving Power 84 For Windows 84 For Mac OS X 84 Using the control panel 84 Quieter Printer Operations 85 For Windows 85 For Mac OS X 85 Checking the Number of Sheets of Paper Fed 85 Managing the Printer Status or Settings on a Web Browser 86 Epson Connect Service 86 Web Config 86 Cleaning the Product 87 Cleaning th...

Page 6: ...When Feeding Paper 113 The paper gets dirty 113 Multiple sheets of paper are fed 113 Problems With Scanning Time 113 Problems With Scanned Images 113 Scan quality is unsatisfactory 113 The scanning area or direction is unsatisfactory 115 Problems Remain After Trying All Solutions 116 Product Information Ink Bottles 117 System Requirements 117 For Windows 117 For Mac OS X 117 Technical Specificatio...

Page 7: ... Provides network administrators with information on both the printer driver and network settings Caution Important and Note Caution Important and Note in this manual are indicated as below and have the following meaning Caution must be followed carefully to avoid bodily injury cImportant must be observed to avoid damage to your equipment Note contain useful tips and restrictions on product operat...

Page 8: ...youcaneasily print directly from your smartphone tablet PC or laptop anytime and practically anywhere even across the globe The services available vary by product Available Features on page 13 For more information about the printing and other services visit the following URL https www epsonconnect com Epson Connect portal site http www epsonconnect eu Europe only Note You can make network service ...

Page 9: ...at are not covered by the operating instructions Place the product near a wall outlet where the plug can be easily unplugged Do not place or store the product outdoors near excessive dirt or dust water heat sources or in locations subject to shocks vibrations high temperature or humidity Take care not to spill liquid on the product and not to handle the product with wet hands Keep this product at ...

Page 10: ...f the connectors Each connector has only one correct orientation Inserting a connector in the wrong orientation may damage both devices connected by the cable Place the product on a flat stable surface that extends beyond the base of the product in all directions If you place the product by the wall leave more than 10 cm between the back of the product and the wall The product will not operate pro...

Page 11: ...d is not a problem which requires repair TheEpsonwarrantydoesnotthereforecoverthecostofthisreplacement Ifyourproductneedsthepad replacing this can be performed for you by any authorised Epson service provider It is not a user serviceable part Using the product with a wireless connection Do not use this product inside medical facilities or near medical equipment Radio waves from this product may ad...

Page 12: ...ems is prohibited by law Bankbills coins government issuedmarketablesecurities governmentbondsecurities andmunicipalsecurities Unused postage stamps pre stamped postcards and other official postal items bearing valid postage Government issued revenue stamps and securities issued according to legal procedure Exercise caution when copying the following items Private marketable securities stock certi...

Page 13: ... from a memory card Copy Standard copy Borderless copy Scan from a computer from product to a computer from product to a memory card Epson Connect services iPrint Email Print Remote Print Driver Scan to Cloud Other companies services AirPrint Google Cloud Print Product Parts User s Guide Getting to Know Your Product 13 ...

Page 14: ...y c Stopper d Feeder guard e Edge guide f Sheet feeder a Document cover b Scanner glass c Control panel d Release lever rear of the control panel e Memory card slot f Memory card light User s Guide Getting to Know Your Product 14 ...

Page 15: ... light stays on when the product is on Flashes when the product is receiving data printing copying scanning or cleaning the print head b Returns to the top menu c LCD screen 1 44 inch d l u r d OK Press l u r d to select menus Press OK to confirm the setting you have selected and go to next screen e Starts the operation you selected f Stops the current operation or returns to the previous screen U...

Page 16: ... The more bars there are the stronger the connection Indicates that the printer is connected to a wireless Wi Fi network in Ad Hoc mode Indicates that a wireless Wi Fi network is disabled or that the printer is connecting Indicates that the printer is connected to a wireless Wi Fi network in Simple AP mode Indicates that the printer is connected to a wireless Wi Fi network in Wi Fi Direct mode Ind...

Page 17: ...ossier See the instruction sheetspacked with the paper formore information Some types of paper have cut cornersto help identify the correct loading direction If the paper is curled flatten it or curl it slightly in the opposite direction before loading Printing on curled paper may cause ink to smear on your prints Do not use the paper that is folded wavy or torn Storing paper Return unused paper t...

Page 18: ... availability of special media varies by location For the latest information on media available in your area contact Epson support Technical Support Web Site on page 125 Paper type settings on the LCD screen The product automatically adjusts itself for the type of paper you select in your print settings That is why the paper type setting is so important It tells your product what kind of paper you...

Page 19: ...ngs you should choose for your paper For this paper Printer driver paper type Plain paper plain papers Epson Bright White Ink Jet Paper Epson Premium Glossy Photo Paper Epson Premium Glossy Epson Matte Paper Heavyweight Epson Matte Epson Photo Quality Ink Jet Paper Envelopes Envelope These paper types are compatible with Exif Print and PRINT Image Matching For more information refer to the documen...

Page 20: ...put tray and then raise the stopper C Slide the edge guide to the left D Fan and align the edges of the paper sheets Then load them with the printable side up against the right side of the sheet feeder User s Guide Paper and Media Handling 20 ...

Page 21: ...re you adjust the size of your file to avoid printing over the binding holes When loading envelopes load the short edge first with the flap facing down Do not use envelopes that are curled folded or glued or that have plastic windows Flatten the envelope and the flaps before loading Flatten the leading edge of the envelope before loading Avoid using envelopes that are too thin as they may curl dur...

Page 22: ...re you flip the feeder guard back when you have finished printing G Check the current paper size and paper type settings displayed on the control panel To use the settings select Do Not Change and then press OK To change the settings select Change press OK and then go to the next step cImportant The paper setup screen is not displayed if the paper is not loaded along the right edge of the rear pap...

Page 23: ...Settings Paper Setup Inserting a Memory Card You can print photos in a memory card or save a scanned data in a memory card The following memory cards are supported SD SDHC SDXC The following memory cards are available with an adapter cImportant Make sure you attach an adapter before inserting the card into the slot otherwise the card may get stuck miniSD microSD miniSDHC microSDHC microSDXC A Inse...

Page 24: ... way into the slot It should not be fully inserted Do not remove the memory card while the light is flashing The data in the memory card may be lost Placing Originals A Open the document cover and place your original face down on the scanner glass User s Guide Paper and Media Handling 24 ...

Page 25: ...any problems occur with the scanning area or the scanning direction when using EPSON Scan The edges of your original are not scanned on page 115 Multiple documents are scanned into a single file on page 115 C Close the cover gently User s Guide Paper and Media Handling 25 ...

Page 26: ...me menu D Set the number of copies using the u or d button E Select Color or B W F Press OK and then press d G Selectthe appropriatecopysettingssuchaslayout paper size paper type andcopy quality Useu ord to select a setting item and use l or r to change the setting Press OK to save the changes H Press x to start copying Copy Mode Menu List Refer to the section below for the Copy mode menu list Cop...

Page 27: ... photos you want to print E Press OK and then press d F Selecttheappropriateprintsettingssuchaspapersizeandpapertype Useuordtoselectasettingitemanduse l or r to change the setting Press OK to save the changes G Press x to start printing Print photos mode menu list Refer to the section below for the Print Photos mode menu list Print Photos Mode on page 69 Printing using the Personal Stationery menu...

Page 28: ... calendars you can specify the year and month Follow the on screen instructions to print Personal Stationery mode menu list Refer to the section below for the Personal Stationery mode menu list Personal Stationery Mode on page 70 Basic Operation from Your Computer Printer driver and status monitor Theprinterdriverletsyouchoosefromawidevarietyofsettingstogetthebestprintingresults Thestatusmonitoran...

Page 29: ...l of your Windows applications access the printer driver from the desktop or the taskbar Refer to the following sections to access the printer driver Note Screen shots of the printer driver windows in this User s Guide are from Windows 7 From Windows applications A Click Print or Print Setup on the File menu B In the window that appears click Printer Setup Options Preferences or Properties Dependi...

Page 30: ... may not appear in the File menu Print Click Print on the File menu of your application Epson Printer Utility 4 For Mac OS X 10 9 10 8 or 10 7 click System Preferences on the Apple menu and then click Printers Scanners for Mac OS X 10 9 or Print Scan for Mac OS X 10 8 or 10 7 Select your product from the Printers list box click Options Supplies Utility and then click Open Printer Utility ForMacOSX...

Page 31: ...pe wide to change the orientation of your printout Note Select Landscape when printing on envelopes F Select the appropriate Paper Type setting Paper type settings from the printer driver on page 19 Note Print quality is automatically adjusted for the selected paper type setting G Click OK to close the printer settings window Note To make changes to advanced settings refer to the relevant section ...

Page 32: ...ialog box is displayed click the Show Details button for Mac OS X 10 9 10 8 or 10 7 or the d button for Mac OS X 10 6 to extend this dialog box C Select the product you are using as the Printer setting Note Depending on your application you may not be able to select some of the items in this dialog box If so click Page Setup on the File menu of your application and then make suitable settings D Se...

Page 33: ... Select Print Settings from the pop up menu G Select the appropriate Media Type setting Paper type settings from the printer driver on page 19 H Click Print to start printing Canceling Printing If you need to cancel printing follow the instructions in the appropriate section below User s Guide Printing 33 ...

Page 34: ...ick on the job you want to cancel and then select Cancel For Mac OS X Follow the steps below to cancel a print job Note If you have sent a print job from a Mac OS X 10 6 through the network you may not be able to cancel printing from the computer Press y on the product s control panel to cancel a print job To solve this problem see the online Network Guide A Click your product icon in the Dock B I...

Page 35: ...Epson Easy Photo Print For Windows Double click the Epson Easy Photo Print icon on the desktop For Windows 8 1 and 8 Select All apps and then select Easy Photo Print from Epson Software For Windows 7 and Vista Click the start button point to All Programs click Epson Software and then click Easy Photo Print For Windows XP Click Start point to All Programs point to Epson Software then click Easy Pho...

Page 36: ...resets in the Main tab Product settings are automatically set to the values displayed in the pop up window 2 sided printing for Windows only Use the printer driver to print on both sides of the paper Two types of 2 sided printing are available standard and folded booklet 2 sided printing is only available for the following papers and sizes Paper Size Plain paper Legal Letter A4 B5 A5 A6 Epson Brig...

Page 37: ...enEPSONStatusMonitor3isenabled Toenablethestatusmonitor accesstheprinter driver and click the Maintenance tab followed by the Extended Settings button In the Extended Settings window check the Enable EPSON Status Monitor 3 check box Product settings for Windows A Access the printer settings Accessing the printer driver for Windows on page 29 B Select 2 Sided Printing check box C Click Settings and...

Page 38: ...n page 29 B SelectReduce EnlargeDocumentandFittoPageintheMoreOptionstab andthenselectthesizeofthepaper you are using from Output Paper C Check the other settings and print Product settings for Mac OS X A Access the Print dialog box Accessing the printer driver for Mac OS X on page 30 B Choose Scaletofitpapersizefor Destination Paper Size in the Paper Handling pane and thenselect the size of the pa...

Page 39: ... driver for Windows on page 29 B Select 2 Up or 4 Up as Multi Page in the Main tab C Click Page Order and make the appropriate settings D Check the other settings and print Product settings for Mac OS X A Access the Print dialog box Accessing the printer driver for Mac OS X on page 30 B Select the desired number of Pages per Sheet and the Layout Direction page order in the Layout pane C Check the ...

Page 40: ...s XP you must log on to a Computer Administrator account Follow the steps below on the computer that is connected directly to the product A Windows 8 1 and 8 Select Control Panel from Settings Then select Devices and Printers from the Hardware and Sound category Windows 7 Click the start button select Devices and Printers Windows Vista Click the start button select Control Panel and then select Pr...

Page 41: ...r Close if you installed additional drivers Adding the product to the other network computers Follow these steps to add the product to each network computer that will access it Note Your product must be set up as a shared printer on the computer to which it is connected before you can access it from another computer Setting up the product as a shared printer on page 40 A Windows 8 and 8 Select Con...

Page 42: ...a Click Add a network wireless or Bluetooth printer and then click Next Windows XP Select A network printer or a printer attached to another computer then click Next D Follow the on screen instructions to select the product you want to use Note Dependingontheoperatingsystemandtheconfigurationofthecomputertowhichtheproductisconnected theAddPrinter Wizard may prompt you to install the printer driver...

Page 43: ...less network as your printer or remote print printing from a remote location over the Internet To use remote print register your printer in the Epson Connect service You can install Epson iPrint on your smart device from the following URL or QR code http ipr to a Using Epson iPrint Start Epson iPrint from your smart device and select the item you want to use from the home screen The following scre...

Page 44: ...r settings currently set on the printer G Displays photos and documents you selected H Starts printing Note Toprint fromthedocumentmenu usingiPhone iPad andiPod touch running iOS startEpsoniPrint aftertransferringthe document you want to print using the file sharing function in iTunes Using AirPrint AirPrint allows you to wirelessly print to your AirPrint enabled printer from your iOS device using...

Page 45: ...ner glass Placing Originals on page 24 B Start Epson Scan Windows 8 1 and 8 Select the EPSON Scan icon on the desktop or select EPSON Scan from the Start screen Windows 7 Vista and XP Double click the Epson Scan icon on the desktop Mac OS X Select Applications Epson Software EPSON Scan C Select Home Mode User s Guide Scanning 45 ...

Page 46: ...D Select Text Line Art as the Document Type setting E Click Preview F Click Scan User s Guide Scanning 46 ...

Page 47: ...ffers a variety of settings for improving color sharpness contrast and other aspects affecting image quality See the Help for more details on Epson Scan Histogram Provides a graphical interface for adjusting highlight shadow and gamma levels individually User s Guide Scanning 47 ...

Page 48: ... Provides a graphical interface for adjusting mid tone levels such as skin tones without affecting the highlight and shadow areas of the image Unsharp Mask Sharpens the edges of image areas for an overall clearer image Descreening Removesrippledpatterns knownasmoiré thatcanappearinsubtlyshadedimageareas such as skin tones Color Restoration Restores the colors in faded photos automatically User s G...

Page 49: ...r and text recognition more accurate by separating the text from the graphics Color Enhance Enhance a certain color You can select from red blue or green Basic Scanning from the Control Panel You can scan documents and send the scanned image from the product to a connected computer Make sureyou have installed software for the product on your computer and connected to the computer A Place your orig...

Page 50: ... which you want to save the scanned images is detected on the network the initial 15 characters of the computer name are displayed on the control panel If you set Network Scan Name Alphanumeric on the Epson Event Manager it is displayed on the control panel E Press x to start scanning Your scanned image is saved Scan mode menu list Refer to the section below for the Scan mode menu list Scan Mode o...

Page 51: ...ote If the Show this dialog box before next scan check box is cleared Epson Scan starts scanning immediately without displaying this screen To return to this screen click Cancel in the Scanning dialog box during scanning User s Guide Scanning 51 ...

Page 52: ...anned image is saved Scanning in Home Mode HomeModeletsyoucustomizesomescanningsettingsandcheckthechangesyouhavemadeinapreviewimage This mode is useful for basic scanning of photos and graphics Note See the Help for more details on Epson Scan A Place your original s Placing Originals on page 24 B Start Epson Scan Starting Epson Scan Driver on page 65 User s Guide Scanning 52 ...

Page 53: ...t D Select the Document Type setting E Select the Image Type setting F Click Preview Previewing and Adjusting the Scan Area on page 58 G Adjust the exposure brightness and other image quality settings H Click Scan User s Guide Scanning 53 ...

Page 54: ... immediately without displaying the File Save Settings window Your scanned image is saved Scanning in Office Mode Office Mode lets you quickly scan text documents without previewing your image Note See the Help for more details on Epson Scan A Place your original s Placing Originals on page 24 B Start Epson Scan Starting Epson Scan Driver on page 65 User s Guide Scanning 54 ...

Page 55: ...D Select the Image Type setting E Select the Document Source setting F Select the size of your original as the Size setting G Select an appropriate resolution for your original s as the Resolution setting H Click Scan User s Guide Scanning 55 ...

Page 56: ...gs window Your scanned image is saved Scanning in Professional Mode Professional Mode gives you total control of your scanning settings and lets you check the changes you have made in a preview image This mode is recommended for advanced users Note See the Help for more details on Epson Scan A Place your original s Placing Originals on page 24 B Start Epson Scan Starting Epson Scan Driver on page ...

Page 57: ...elect the type of original s you are scanning as the Document Type setting E Select the Document Source setting F If you select Reflective as the Document Type setting select Photo or Document as the Auto Exposure Type setting User s Guide Scanning 57 ...

Page 58: ...p for more details on Epson Event Manager L Click Scan M In the File Save Settings window select the Type setting and then click OK Note If the Show this dialog box before next scan check box is cleared Epson Scan starts scanning immediately without displaying the File Save Settings window Your scanned image is saved Previewing and Adjusting the Scan Area Selecting a preview mode Once you have sel...

Page 59: ... hairs over the image to the opposite corner of the desired scan area To draw the marquee automatically click the auto locate icon You can only use this icon when you are viewing a normal preview and you only have one document on the scanner glass To draw the marquee at a specified size type in a new width and height in the Document Size setting For best results and image exposure make sure all si...

Page 60: ... you move the marquee To restrict the size of the marquee to the current proportions hold down the Shift key as you resize the marquee Ifyoudrawmultiplemarquees makesureyouclickAllinthePreviewwindowbeforeyouscan Otherwise onlythearea inside the last marquee you drew will be scanned Various Types of Scanning Scanning a Magazine First of all place your magazine and start Epson Scan Starting a Scan o...

Page 61: ...ng C Click Preview D Adjust the exposure brightness and other image quality settings See the Help for more details on Epson Scan E Click Scan F Select PDF as the Type setting and then click OK Your scanned image is saved User s Guide Scanning 61 ...

Page 62: ...d start Epson Scan Starting a Scan on page 45 A Select Professional Mode from the Mode list B Select the Document Source setting C Click Preview D Adjust the exposure brightness and other image quality settings See the Help for more details on Epson Scan User s Guide Scanning 62 ...

Page 63: ...ared Epson Scan automatically saves your document without displaying the Add Page Confirmation window G Epson Scan starts scanning your document H If you want to scan more pages click Add page Load the document and scan again repeating as necessary for each page If you have finished scanning go to step 9 User s Guide Scanning 63 ...

Page 64: ...dow to select rotate reorder and delete pages See the Help for more details on Epson Scan Click OK when you are finished editing your pages Save File Select this button when you are finished The pages are saved in one PDF file Scanning a Photo First of all place your photo on the scanner glass and start Epson Scan Starting a Scan on page 45 User s Guide Scanning 64 ...

Page 65: ...See the Help for more details on Epson Scan E Click Scan F Select JPEG as the Type setting and then click OK Your scanned image is saved Software Information Starting Epson Scan Driver This software lets you control all aspects of scanning You can use this as a standalone scanning program or use it with another TWAIN compliant scanning program User s Guide Scanning 65 ...

Page 66: ...Manager This lets you assign any of the product buttons to open a scanning program You can also save frequently used scanning settings which can really speed up your scanning projects How to start Windows 8 1 and 8 Right click on the Start screen or swipe from the bottom or top edge on the Start screen and select All apps Epson Software Event Manager Windows 7 Vista and XP Select the start button ...

Page 67: ...http ipr to a Using Epson iPrint Start Epson iPrint from your smart device and select the item you want to use from the home screen The following screens are subject to change without notice A Home screen displayed when the application is started B Displays information on how to setup the printer and a FAQ C Displaysthescreenwhereyoucanselecttheprinterandmakeprintersettings Onceyouhaveselectedthep...

Page 68: ...anning H Displays the screen where you can save scanned data to a smart device or Cloud services I Displays the screen where you can send scanned data by email J Displays the screen where you can print scanned data User s Guide Scanning 68 ...

Page 69: ...to reduce or enlarge your copy Disabled when Auto Fit is selected Paper Size A4 10 15cm 4 6in 13 18cm 5 7in Paper Type plain papers Prem Glossy Quality Draft Standard Quality Best Density 4 to 4 Print Photos Mode Press d to see the menu Menu Setting item and description Settings Paper Size 1 10 15cm 4 6in 13 18cm 5 7in A4 Paper Type 1 Prem Glossy Quality 1 Standard Quality Best 1 If you have selec...

Page 70: ...nof the print head Head Cleaning Cleans the print head to improve the condition of the print head Head Alignment Adjusts the alignment of the print head Reset Ink Levels Select to reset ink levels Paper Guide Cleaning Cleaning the interior of the product on page 87 Printer Setup Paper Source Settings PaperSetup Selectthepapersizeandpapertypeyou loaded Youcanalsoselectthesewhenloadingpaper Paper Se...

Page 71: ...ed in the printer Read and write access is given to the computer with the priority connection Only read access is given to other computers Write access from Network Restore Default Settings Network Settings Resets the selected settings to their defaults All except Network All Settings Wi Fi Setup Mode Menu Setting item and description Wi Fi Setup Wizard Select an SSID enter a password and then con...

Page 72: ...e use of genuine Epson ink bottles Epson cannot guarantee the quality or reliability of non genuine ink The use of non genuine ink may cause damage that is not covered by Epson s warranties and under certain circumstances may cause erratic product behavior Other products not manufactured by Epson may cause damage that is not covered by Epson s warranties and under certain circumstances may cause e...

Page 73: ...ity of ink and therefore these bottles may print fewer pages compared to subsequent ink bottles Quoted yields may vary depending on the images that you are printing the paper type that you are using the frequency of your prints and environmental conditions such as temperature Although the ink bottles may contain recycled materials this does not affect product function or performance When printing ...

Page 74: ...x E Unhook the ink tank unit from the product and lay it down Note Do not pull the tubes F Open the ink tank unit cover and then remove the cap of the ink tank Note Be careful not to spill any ink Make sure that the color of the ink tank matches the ink color that you want to refill User s Guide Refilling Ink 74 ...

Page 75: ...ap cImportant Close the ink bottle cap tightly otherwise ink may leak Note Donotdisposeof thetopof thecap If anyinkremainsintheinkbottleafterrefillingthetank usethetopofthecapto seal the ink bottle cap H Refill the ink tank with the correct colored ink up to the upper line on the ink tank User s Guide Refilling Ink 75 ...

Page 76: ...ng the ink tank up to the upper line install the cap securely and store the ink bottle upright for later use I Close the cap onto the ink tank securely J Close the ink tank unit cover K Hook the ink tank unit onto the product User s Guide Refilling Ink 76 ...

Page 77: ...he instructions on the LCD screen to reset the ink levels Note You can reset the ink levels even if you did not fill the ink to the upper line However this product cannot generate notifications and stop operations before ink levels drop below the lower line User s Guide Refilling Ink 77 ...

Page 78: ...ure that A4 size paper is loaded in the sheet feeder C Right click the product icon on the taskbar then select Nozzle Check If the product icon does not appear refer to the following section to add the icon From the shortcut icon on the taskbar on page 29 D Follow the on screen instructions Using the Nozzle Check utility for Mac OS X Follow the steps below to use the Nozzle Check utility A Make su...

Page 79: ...here are no print quality problems such as gaps or missing segments in the test lines the print head is fine If any segment of the printed lines is missing as shown below this could mean a clogged ink nozzle or a misaligned print head Cleaning the Print Head on page 79 Aligning the Print Head on page 81 Cleaning the Print Head If you find that the printout is unexpectedly faint or that dots are mi...

Page 80: ...lity we recommend printing a few pages on a regular basis Using the Head Cleaning utility for Windows Follow the steps below to clean the print head using the Head Cleaning utility A Make sure that no warnings or errors are indicated in the control panel B Right click the product icon on the taskbar then select Head Cleaning If the product icon does not appear refer to the following section to add...

Page 81: ... Print Head Alignment utility for Windows Follow the steps below to align the print head using the Print Head Alignment utility A Make sure that no warnings or errors are indicated in the control panel B Make sure A4 size paper is loaded in the sheet feeder C Right click the product icon on the taskbar then select Print Head Alignment If the product icon does not appear refer to the following sect...

Page 82: ...t A4 size paper is loaded in the sheet feeder C Enter Setup mode from the Home menu D Select Maintenance E Select Head Alignment and follow the instructions in the LCD screen to print the patterns F Find the most solid pattern in each of 1 to 4 groups G Enter the pattern number for the most solid pattern in 1 group H Repeat step 7 for the other groups 2 to 4 I Finish aligning the print head Replac...

Page 83: ... used again within twelve hours of the last use If you still cannot solve the problem after trying all of the methods above contact Epson support Using the Power Ink Flushing utility for Windows Follow the steps below to use the Power Ink Flushing utility A Make sure that no warnings or errors are indicated in the control panel B Access the printer driver Accessing the printer driver for Windows o...

Page 84: ...our 2hours 4hours 8hours or 12hours as the PowerOff Timer setting and click the Send button D Select 3 minutes 5 minutes 10 minutes or 15 minutes as the Sleep Timer setting and click the Send button E Click the OK button For Mac OS X A Access the Epson Printer Utility 4 Accessing the printer driver for Mac OS X on page 30 B Click the Printer Settings button The Printer Settings screen appears C Se...

Page 85: ...For Mac OS X A Click System Preferences on the Apple menu B Click Printers Scanners for Mac OS X 10 9 Print Scan for Mac OS X 10 8 or 10 7 or Print Fax for Mac OS X 10 6 or 10 5 and then select your product from the Printers list box C Click Options Supplies and then Driver D Select Off or On as the Quiet Mode Checking the Number of Sheets of Paper Fed You can check the number of sheets of paper f...

Page 86: ...rom a computer or smart device You can confirm the printer status or change the network and printer settings To use the Web Config connect the printer and device to the same network Note The following browsers are supported OS Browser Windows XP or later Internet Explorer 8 or later Firefox 1 Chrome 1 Mac OS X v10 6 x or later Safari 1 Firefox 1 Chrome 1 iOS 1 2 Safari 1 Android 2 3 or later 2 Def...

Page 87: ...r to clean the product These chemicals can damage the product Note Close the paper support and the output tray when you are not using the product to protect the product from dust Use a soft dry clean cloth to clean the LCD screen Do not use liquid or chemical cleaners Useasoft dry cleanclothtocleanthesurfaceofthescannerglass Iftheglasssurfaceisstainedwithgreaseorsome other hard to remove material ...

Page 88: ...he Product Ifyouneedtotransportyourprintersomedistance carefullyprepareandrepackitasdescribedbelow Usetheoriginal box and packing materials or a similar box that holds the printer snugly cImportant When storing or transporting the product avoid tilting it placing it vertically or turning it upside down otherwise ink may leak When storing or transporting an ink bottle after removing its seal do not...

Page 89: ...ksinthe far right position Then turn off the product C Secure the print head to the case with tape as shown then close the scanner unit Note Do not place tape on the white flat cable inside the product D Unplug the power cord from the outlet then disconnect the USB cable from the product E Close the paper support and the output tray User s Guide Maintaining Your Product and Software 89 ...

Page 90: ...uct in the box using the protective materials that came with it Note Keep the product level during transport Otherwise ink may leak If you notice a decline in print quality run a cleaning cycle or align the print head Do not put opened ink bottles in the box with product Checking and Installing Your Software Checking the software installed on your computer To use the functions described in this Us...

Page 91: ...s Note The Applications folder contains software provided by third parties To check that the printer driver is installed click System Preferences on the Apple menu and then click Print Scan for Mac OS X 10 9 10 8 or 10 7 or Print Fax for Mac OS X 10 6 Then locate your product in the Printers list box Installing the software Inserttheproductsoftwarediskthatcamewithyourproductandselectthesoftwareyou...

Page 92: ...t and select Control Panel D Do one of the following Windows 8 7 and Vista Select Uninstall a program from the Programs category Windows XP Double click the Add or Remove Programs icon E Select the software you want to uninstall such as your product s driver and the application from the list displayed F Do one of the following Windows 8 1 8 and 7 Select Uninstall Change or Uninstall Windows Vista ...

Page 93: ...taller A Quit all running applications B Double click the Uninstaller icon in your Mac OS X hard drive C Selectthecheckboxesforthesoftwareyouwanttouninstall suchastheprinterdriverandtheapplication from the list displayed D Click Uninstall E Follow the on screen instructions If you cannot find the software you want to uninstall in the Uninstaller window double click the Applications folder in your ...

Page 94: ...t update information about your storage device after you copy files to it or delete files from it To update the information displayed eject and reload the storage device Do not eject your memory card or turn off the product while the memory card light is flashing or you may lose data Copying Files Between a Storage Device and Your Computer Copying files to your computer A Make sure the product is ...

Page 95: ...p Mode on page 70 A Make sure the product is turned on and a storage device is connected B Windows 8 1 and 8 Select All apps and then select Computer Windows 7 and Vista Click the start button and select Computer Windows XP Click Start and select My Computer Mac OS X The removable disk icon appears on your desktop automatically C Double click the removable disk icon then select the folder in which...

Page 96: ...Epsonsupporttoreplaceinkpads before the end of their service life When the ink pads are saturated the printer stops and Epson support is required to continue printing I 22 Set Wi Fi from the Push Button WPS Push the access point button If there is no button on the access point open the access point setting window and then click the button displayed in the software I 23 Set Wi Fi from the PIN Code ...

Page 97: ...in the ink pad To prevent ink leakage from the pad the printerisdesignedtostopprintingwhenthepadhasreacheditslimit Whetherandhowoftenthisisrequiredwillvaryaccordingto the numberofpagesyouprint the typeofmaterial thatyou printandthenumberofcleaningcycles thatthe printerperforms The need for replacement of the pad does not mean that your printer has ceased to operate in accordance with its specifica...

Page 98: ...lems is provided by online problem solving the control panel or the status monitor Refer to the appropriate section below If you have a specific problem relating to print quality a printing problem not related to print quality or a paper feeding problem or if the product does not print at all refer to the appropriate section To solve a problem you may need to cancel printing Canceling Printing on ...

Page 99: ...oduct shortcut icon on your Windows taskbar To add a shortcut icon to the taskbar see the following section From the shortcut icon on the taskbar on page 29 Open the printer driver click the Maintenance tab then click the EPSON Status Monitor 3 button When you access EPSON Status Monitor 3 the following window appears Note If EPSON Status Monitor 3 does not appear access the printer driverand clic...

Page 100: ...N Status Monitor icon The EPSON Status Monitor appears Paper Jams Caution Never touch the buttons on the control panel while your hand is inside the product cImportant Be careful not to pull the cables or ink tubes or touch other components inside the product unnecessarily Otherwise ink may leak or the product may be damaged Note Some products may come with a scanner unit support User s Guide Trou...

Page 101: ...duct A Cancel the print job if prompted by a message from the printer driver Canceling Printing on page 33 B Open the scanner unit C Remove all of the paper inside including any torn pieces User s Guide Troubleshooting for Printing Copying 101 ...

Page 102: ...side the edge guide For Epson special media make sure the number of sheets is less than the limit specified for the media Selecting Paper on page 17 The edge guides are snug against the edges of the paper The product is on a flat stable surface that extends beyond the base in all directions The product will not operate properly if it is tilted Reprinting after a paper jam for Windows only Afteryou...

Page 103: ...int Options menu Repeat this step for all the pages that have already been printed G Click Print on the Print Preview window Print Quality Help If you are having print quality problems then compare it with the illustrations below Click the caption under the illustration that best resembles your prints Good sample Good sample Horizontal banding on page 104 Vertical banding or misalignment on page 1...

Page 104: ...f the scanner glass Cleaning the exterior of the product on page 87 Vertical banding or misalignment Make sure the printable side the whiter or glossier side of the paper is face up in the sheet feeder Run the Head Cleaning utility to clear any clogged ink nozzles Cleaning the Print Head on page 79 If you have not used the product for a long time use the Power Ink Flushing utility of the printer d...

Page 105: ...for a long time use the Power Ink Flushing utility of the printer driver Replacing Ink inside the Ink Tubes on page 82 Try to use genuine Epson ink bottles and paper recommended by Epson Blurry or smeared print Try to use genuine Epson ink bottles and paper recommended by Epson Makesuretheproductisonaflat stablesurfacethatextendsbeyondthebaseinalldirections Theproductwillnot operate properly if it...

Page 106: ... Uninstalling Your Software on page 91 Incorrect margins Make sure that the paper is loaded into the sheet feeder correctly Loading Paper and Envelopes on page 19 Check the margin settings in your application Make sure that the margins are within the printable area of the page Printable area on page 119 Make sure the printer driver settings are appropriate for the paper size you are using For Wind...

Page 107: ... size you are using For Windows check the Main window For Mac OS X check the Page Setup dialog box or Print dialog box For Windows check the Skip Blank Page setting by clicking the Extended Settings button on the Maintenance window of the printer driver For Mac OS X select On from the Skip Blank Page To display the Skip Blank Page click through the following menus SystemPreferences Printers Scanne...

Page 108: ...nt at normal speed Uninstall the printer driver then reinstall it Uninstalling Your Software on page 91 Paper Does Not Feed Correctly Paper does not feed Remove the stack of paper and make sure of the following The paper is not curled or creased The paper is not too old See the instructions that came with the paper for more information For plain paper do not load paper above the line just under th...

Page 109: ...reload the paper correctly Paper is not ejected fully or is wrinkled If the paper does not eject fully press the x button to eject the paper If the paper is jammed inside the product remove it by referring to the following section Paper Jams on page 100 If the paper is wrinkled when it comes out it may be damp or too thin Load a new stack of paper Note Store any unused paper in its original packag...

Page 110: ...eresolution of your image or printing the image at a smaller size You may need to install more memory in your computer Users of Windows can clear any stalled print jobs from the Windows Spooler Canceling Printing on page 33 Uninstall the printer driver then reinstall it Uninstalling Your Software on page 91 A message prompting you to reset the ink levels is displayed Refill allorthespecified inkta...

Page 111: ...mtomakesureitis secure Make sure you select the correct product if a scanner list appears when starting to scan Windows When you start Epson Scan using the EPSON Scan icon and the Select Scanner list is displayed make sure you select the model of your product Mac OS X When you start Epson Scan from the Applications folder and the Select Scanner list is displayed make sure you select the model of y...

Page 112: ...ws 8 1 8 and 7 Select System and Security Windows Vista Select Security Windows XP Select Security Center C Do one of the following Windows 8 1 8 7 and Windows Vista Select Allow a program an app through Windows Firewall Windows XP Select Windows Firewall D Do one of the following Windows 8 1 8 and 7 Confirm that the check box for EEventManager Application is selected in the Allowed programs apps ...

Page 113: ...on page 87 Problems With Scanning Time ComputerswithHi SpeedexternalUSBportscanscanfasterthanthosewithexternalUSBports Ifyouareusinga Hi Speed external USB port with your product make sure it meets the system requirements System Requirements on page 117 Scanning at a high resolution takes a long time Problems With Scanned Images Scan quality is unsatisfactory Scan quality can be improved by changi...

Page 114: ...shold setting Increase the resolution setting Characters are not recognized correctly when converted into editable text OCR Place the document so that it is straight on the scanner glass If the document is skewed it may not be recognized correctly Ripple patterns appear in your scanned image A ripple or cross hatch pattern known as moiré may appear in a scanned image of a printed document Rotate y...

Page 115: ...ch away from the horizontal and vertical edges of the scanner glass to avoid cropping Multiple documents are scanned into a single file Position documents at least 20 mm 0 8 inch apart from each other on the scanner glass Cannot scan the area you want Depending on the documents you may not be able to scan the area you want Use normal preview in Office Mode Home Mode or Professional Mode and create...

Page 116: ... All Solutions If you have tried all the solutions and have not solved the problem initialize the Epson Scan settings Click Configuration select the Other tab and then click Reset All User s Guide Troubleshooting for Scanning 116 ...

Page 117: ...ow Temperature Storage 20 to 40 C 4 to 104 F 1 month at 40 C 104 F Freezing 15 C 5 F Ink thaws and is usable after approximately 2 hours at 25 C 77 F System Requirements For Windows System PC Interface Windows8 1 32 bit 64 bit Windows8 32 bit 64 bit Windows7 32 bit 64 bit Vista 32 bit 64 bit XP SP1 or higher 32 bit or XP Professional x64 Edition Hi Speed USB For Mac OS X System PC Interface Mac OS...

Page 118: ... time Epson cannot attest to the quality of any non Epson brand or type of paper Always test samples of paper stock before purchasing large quantities or printing large jobs Poor quality paper may reduce print quality and cause paper jams or other problems If you encounter problems switch to a higher grade of paper Single sheets Size A4 210 297 mm 10 15 cm 4 6 in 13 18 cm 5 7 in A6 105 148 mm A5 1...

Page 119: ... to 90 g m 24 lb Envelopes Size Envelope 10 4 1 8 9 1 2 in Envelope DL 110 220 mm Envelope C6 114 162 mm Paper types Plain paper Weight 75 g m 20 lb to 90 g m 24 lb Printable area Highlighted portions show printable area Single sheets Envelopes Minimum margin User s Guide Product Information 119 ...

Page 120: ...ed color Photoelectric device CIS Document size 216 297 mm 8 5 11 7 inches A4 or US letter size Scanning resolution 1200 dpi main scan 2400 dpi sub scan Color Depth Color 48 bits per pixel internal 16 bits per pixel per color internal 24 bits per pixel external 8 bits per pixel per color external Grayscale 16 bits per pixel internal 8 bits per pixel external Black and white 16 bits per pixel inter...

Page 121: ...pported for IEEE 802 11b 5 Simple AP mode is compatible with Wi Fi connection infrastructure Security Protocol SSL TLS HTTPS Server Client IPPS Supported Third Party Services AirPrint Print iOS 5 or later Mac OS X v10 7 x or later Scan Mac OS X v10 9 x or later Google Cloud Print Memory card Compatible memory cards SDXC SDHC SD miniSDHC miniSD microSDXC microSDHC microSD Media format DCF DCF Desig...

Page 122: ... 279 mm 11 0 inches Weight Approx 4 5 kg 9 9 lb 2 1 With the output tray extension extended 2 Without the power cord Electrical 100 240 V Model 220 240 V Model Input voltage range 90 to 264 V 198 to 264 V Rated frequency range 50 to 60 Hz 50 to 60 Hz Input frequency range 49 5 to 60 5 Hz 49 5 to 60 5 Hz Rated current 0 5 to 0 3 A 0 3 A Power consumption Standalone copying Approx 13W ISO IEC24712 A...

Page 123: ...ction requirements resulting from a non recommended modification of the product Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this devicemustacceptanyinterferencereceived includinginterferencethatmaycauseundesiredoperationofthedevice To prevent radio interference to the licensed service this device is intended to be operated indoors and...

Page 124: ...witzerland France Belgium Luxemburg Netherlands Italy Portugal Spain Denmark Finland Norway Sweden Iceland Croatia Cyprus Greece Slovenia Malta Bulgaria Czech Estonia Hungary Latvia Lithuania Poland Romania and Slovakia Epson can not accept responsibility for any failure to satisfy the protection requirements resulting a non recommended modification of the products Interface Hi Speed USB Device Cl...

Page 125: ...isted below contact the dealer where you purchased your product Epson support will be able to help you much more quickly if you give them the following information Product serial number The serial number label is usually on the back of the product Product model Product software version Click About Version Info or similar button in the product software Brand and model of your computer Your computer...

Page 126: ... 27491234 02 27495955 1F No 16 Sec 5 Nanjing E Rd Songshan Dist Taipei City 105 Taiwan 02 32340688 02 32340699 No 1 Ln 359 Sec 2 Zhongshan Rd Zhonghe City Taipei County 235 Taiwan 039 605007 039 600969 No 342 1 Guangrong Rd Luodong Township Yilan County 265 Taiwan 038 312966 038 312977 No 87 Guolian 2nd Rd Hualien City Hualien County 970 Taiwan 03 4393119 03 4396589 5F No 2 Nandong Rd Pingzhen Cit...

Page 127: ...Technical Support via e mail are available Epson HelpDesk Phone 65 6586 3111 Our HelpDesk team can help you with the following over the phone Sales enquiries and product information Product usage questions or problems Enquiries on repair service and warranty Help for Users in Thailand Contacts for information support and services are World Wide Web http www epson co th Information on product speci...

Page 128: ...s for download Frequently Asked Questions FAQ Sales Enquiries questions through e mail Epson Hotline Sales enquiries and product information Technical support Phone 62 21 572 4350 Fax 62 21 572 4357 Epson Service Center Jakarta Mangga Dua Mall 3rd floor No 3A B Jl Arteri Mangga Dua Jakarta Phone Fax 62 21 62301104 Bandung Lippo Center 8th floor Jl Gatot Subroto No 2 Bandung Phone Fax 62 22 7303766...

Page 129: ... Kong Limited Internet Home Page EpsonHongKonghasestablishedalocalhomepageinbothChineseandEnglish ontheInternettoprovideuserswith the following information Product information Answers to Frequently Asked Questions FAQs Latest versions of Epson product drivers Users can access our World Wide Web home page at http www epson com hk Technical Support Hotline You can also contact our technical staff at...

Page 130: ...ct usage and technical support Techline Phone 603 56288333 Help for Users in India Contacts for information support and services are World Wide Web http www epson co in Information on product specifications drivers for download and products enquiry are available Epson India Head Office Bangalore Phone 080 30515000 Fax 30515005 Epson India Regional Offices Location Telephone number Fax number Mumba...

Page 131: ...other after sales services users are welcome to contact the Epson Philippines Corporation at the telephone and fax numbers and e mail address below Trunk Line 63 2 706 2609 Fax 63 2 706 2665 Helpdesk Direct Line 63 2 706 2625 E mail epchelpdesk epc epson com ph World Wide Web http www epson com ph Information on product specifications drivers for download Frequently Asked Questions FAQ and E mail ...

Page 132: ...Photo Print 35 paper 17 Epson Connect 8 Epson Connect Services 71 Epson Event Manager 66 Error messages 96 Errors copy 107 print 98 scan 111 F File Sharing 71 Fit to page printing 38 Full Auto Mode 50 G Google Cloud Print Services 71 H Head cleaning control panel 80 Mac OS X 80 Windows 80 Help Epson 125 Epson Event Manager 66 Epson Scan 65 Home Mode 52 Horizontal banding 104 I Image Adjustment 47 ...

Page 133: ...0 Printing 2 sided 36 borderless 30 canceling 33 document 30 envelope 30 fit to page 38 multiple pages per sheet 39 photo 30 preset 36 shortcut 36 text 30 Problems banding 104 blank pages 107 blurry prints 105 contacting Epson 125 diagnosing 98 incorrect characters 106 incorrect colors 105 margins 106 mirror image 107 paper feeding 108 paper jams 100 print 98 print speed 108 product does not print...

Page 134: ...Speed increasing 108 Status lights 111 Status Monitor Mac OS X 100 System requirements 117 T Technical support 125 Trademarks 2 Transporting product 88 U USB connector 124 W Web service 8 70 Wi Fi Setup 71 Windows accessing printer settings 29 checking product status 99 managing print jobs 99 Write access from Network 71 Write access from USB 71 Writing Papers 70 User s Guide Index 134 ...

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