Make sure that your computer is a Windows 8, 7, Vista, XP, or 2000
pre-installed model
Your computer must be a Windows 8, 7, Vista, XP, or 2000 pre-installed model. You may not be able to
install or run the USB printer driver on a computer which is not equipped with a USB port or which has
been upgraded from Windows 95 to Windows XP, Me, 98, or 2000.
For details about your computer, contact your dealer.
Printer does not work correctly with the USB cable
If your printer does not work correctly with the USB cable, try one or more of these solutions:
❏
Make sure that the cable you are using is a standard, shielded USB cable.
❏
If you are using a USB hub, connect the printer to the first tier of the hub, or connect the printer
directly to the computer’s USB port.
Clearing Paper Jams
Follow these steps to clear a paper jam.
!
Caution:
Pull out the jammed paper gently. If you remove the jammed paper with force, torn pieces may stay
inside the printer or the printer may be damaged.
When the printer detects an error and stops printing:
1. Tear off the printed part of the paper.
2. Open the sprocket covers of both sprockets.
3. Remove the paper. Pull the continuous paper forward or backward out of the printer.
Note:
Pull paper straight out to remove it from the printer.
4. Open the top cover and make sure there is no paper left.
GP-C830/GP-M830/GP-C831/GP-M831/GP-C832/GP-M832 User’s Guide
Troubleshooting
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