Epson Expression 12000XL User Manual Download

Page: 5 / 74

Scanned Image Problems. . . . . . . . . . . . . . . . . . . . 57

Problems With Scanning Time. . . . . . . . . . . . . . . . 61

Uninstalling and Installing Applications. . . . . . . . . 61

Uninstalling Your Applications. . . . . . . . . . . . . . 61
Installing Your Applications. . . . . . . . . . . . . . . . 63

Technical Specifications

General Scanner Specifications. . . . . . . . . . . . . . . . 64

Dimensional Specifications. . . . . . . . . . . . . . . . . . .64

Electrical Specifications. . . . . . . . . . . . . . . . . . . . . 64

Environmental Specifications. . . . . . . . . . . . . . . . . 65

Interface Specifications. . . . . . . . . . . . . . . . . . . . . .65

System Requirements. . . . . . . . . . . . . . . . . . . . . . . 66

Standards and Approvals

Standards and Approvals for U.S. Model. . . . . . . . . 67

Standards and Approvals for European Model. . . . . 67

Standards and Approvals for Australian Model. . . . 67

Where to Get Help

Technical Support Web Site. . . . . . . . . . . . . . . . . . 68

Contacting Epson Support. . . . . . . . . . . . . . . . . . . 68

Before  Contacting  Epson. . . . . . . . . . . . . . . . . . 68
Help  for  Users  in  Europe. . . . . . . . . . . . . . . . . . 68
Help  for  Users  in  Taiwan. . . . . . . . . . . . . . . . . . 69
Help  for  Users  in  Australia. . . . . . . . . . . . . . . . . 69
Help  for  Users  in  Singapore. . . . . . . . . . . . . . . . 70

Help  for  Users  in  Thailand. . . . . . . . . . . . . . . . . 70
Help  for  Users  in  Vietnam. . . . . . . . . . . . . . . . . .70
Help  for  Users  in  Indonesia. . . . . . . . . . . . . . . . 71
Help  for  Users  in  Hong  Kong. . . . . . . . . . . . . . . 72
Help  for  Users  in  Malaysia. . . . . . . . . . . . . . . . . 73
Help  for  Users  in  India. . . . . . . . . . . . . . . . . . . . 73
Help  for  Users  in  the  Philippines. . . . . . . . . . . . .74

User's Guide

Contents

Summary of Contents for Expression 12000XL

Page 1: ...User s Guide NPD5477 03 EN ...

Page 2: ...urred by the purchaser or third parties as a result of accident misuse or abuse of this product or unauthorized modifications repairs or alterations to this product or excluding the U S failure to strictly comply with Seiko Epson Corporation s operating and maintenance instructions Seiko Epson Corporation and its affiliates shall not be liable for any damages or problems arising from the use of an...

Page 3: ...notices and this permission notice appear in all copies of the software and related documentation and ii the names of Sam Leffler and Silicon Graphics may not be used in any advertising or publicity relating to the software without the specific prior written permission of Sam Leffler and Silicon Graphics THE SOFTWARE IS PROVIDED AS IS AND WITHOUT WARRANTY OF ANY KIND EXPRESS IMPLIED OR OTHERWISE I...

Page 4: ...2 Descreening 32 Dust Removal 32 Grain Reduction 33 Image Adjustment Features for Document Mode 33 Unsharp Mask 34 Descreening 34 Image Option 35 Brightness 36 Contrast 37 Gamma 37 Threshold 37 Edge Fill 38 Correct Document Skew 38 Saving as a Searchable PDF 38 Using the Transparency Unit Unpacking the Transparency Unit 40 Unlocking the transportation lock 40 Installing the Transparency Unit 41 Se...

Page 5: ...th Scanning Time 61 Uninstalling and Installing Applications 61 Uninstalling Your Applications 61 Installing Your Applications 63 Technical Specifications General Scanner Specifications 64 Dimensional Specifications 64 Electrical Specifications 64 Environmental Specifications 65 Interface Specifications 65 System Requirements 66 Standards and Approvals Standards and Approvals for U S Model 67 Stan...

Page 6: ...n the various Epson applications Marks and Symbols Caution Instructions that must be followed carefully to avoid bodily injury cImportant Instructions that must be observed to avoid damage to your equipment Note Provides complementary and reference information Related Information Links to related sections Descriptions Used in this Manual Screenshots for the applications are from Windows 10 or Mac ...

Page 7: ...indows XP operating system Microsoft Windows XP Professional x64 Edition operating system Microsoft Windows Server 2012 R2 operating system Microsoft Windows Server 2012 operating system Microsoft Windows Server 2008 R2 operating system Microsoft Windows Server 2008 operating system Microsoft Windows Server 2003 R2 operating system Microsoft Windows Server 2003 operating system Mac OS X In this ma...

Page 8: ...ire or electric shock Use only the type of power source indicated on the product s label and always supply power directly from a standard domestic electrical outlet When connecting this product to a computer or other device with a cable ensure the correct orientation of the connectors Each connector has only one correct orientation Inserting a connector in the wrong orientation may damage both dev...

Page 9: ...ng items is prohibited by law Bank bills coins government issued marketable securities government bond securities and municipal securities Unused postage stamps pre stamped postcards and other official postal items bearing valid postage Government issued revenue stamps and securities issued according to legal procedure Exercise caution when copying the following items Private marketable securities...

Page 10: ...sics Part Names Note Check all of the items that came with your product A a start button B power button C Ready light D Error light A Document cover B Scanner glass C Control panel User s Guide Scanner Basics 10 ...

Page 11: ... scanner glass A Option connector B USB port C AC inlet D Transportation lock lever A Power cord B USB cable Buttons and Lights Buttons The product has two buttons for scanning operations User s Guide Scanner Basics 11 ...

Page 12: ...ndicates whether the product is operating normally Light Indicator Status Meaning Ready On Ready to scan images If you cannot scan images an error may have occurred Make sure the op tional Transparency Unit is completely closed Flashing Initializing or scanning Ready Error On An error has occurred Flashing An error has occurred Off The product is off Error Flashing An error has occurred User s Gui...

Page 13: ...gs This also allows you to start either as a standalone application or by using TWAIN compliant application software See the Epson Scan 2 help for details on using the application Related Information Scanning Using Epson Scan 2 on page 18 EPSON Software Updater EPSON Software Updater is an application that checks for new or updated applications on the internet and installs them You can also update...

Page 14: ...ing Originals 1 Open the document cover 2 Place your original face down on the scanner glass making sure the top corner of the side you want to scan is aligned with the d mark Note If you are scanning multiple originals at once position each original at least 20 mm 0 8 inch apart from the others User s Guide Placing Originals on the Product 14 ...

Page 15: ...ep the scanner glass clean Do not leave originals on the scanner glass for an extended period of time as they may stick to the glass Related Information Basic Scanning on page 18 Placing Large or Thick Originals 1 Open the document cover User s Guide Placing Originals on the Product 15 ...

Page 16: ...ed it cImportant Before removing the document cover make sure you raise it to the upright position to prevent the hinges from snapping back on the springs Do not force the cover off the scanner or lift the cover from in front of the cover hinge otherwise the cover may be damaged 2 Place a large or thick original face down on the scanner glass Make sure the top corner of the original is aligned wit...

Page 17: ...thout the document cover gently press down on your original to flatten it If your original is very thick or curled at the edges cover the edges with paper to block external light as you scan Related Information Basic Scanning on page 18 User s Guide Placing Originals on the Product 17 ...

Page 18: ...en the originals 2 Start Epson Scan 2 Windows 10 Click the start button and then select All apps EPSON Epson Scan 2 Windows 8 1 Windows 8 Windows Server 2012 R2 Windows Server 2012 Enter the application name in the search charm and then select the displayed icon Windows 7 Windows Vista Windows XP Windows Server 2008 R2 Windows Server 2008 Windows Server 2003 R2 Windows Server 2003 Click the start ...

Page 19: ...ain Settings tab Image Type Select the color for saving the scanned image Resolution Select the resolution Note When scanning films using the Transparency Unit set the Document Source and Document Type as well User s Guide Basic Scanning 19 ...

Page 20: ...image is displayed as thumbnails Note To preview the entire scanned area select Normal from the list on the top of the preview widow 6 Check the preview and make image adjustment settings on the Advanced Settings tab if necessary User s Guide Basic Scanning 20 ...

Page 21: ... that appear when scanning printed papers such as a magazine Dust Removal Select to remove dust on the scanned image Note Some items may not be available depending on other settings you made Depending on the original the scanned image may not be adjusted correctly When multiple thumbnails are created you can adjust the image quality for each thumbnail Depending on the adjustment items you can adju...

Page 22: ...r text documents Note You cannot scan films using Transparency Unit when scanning from Document Mode 1 Place the originals 2 Start Epson Scan 2 Windows 10 Click the start button and then select All apps EPSON Epson Scan 2 Windows 8 1 Windows 8 Windows Server 2012 R2 Windows Server 2012 Enter the application name in the search charm and then select the displayed icon Windows 7 Windows Vista Windows...

Page 23: ... the Advanced Settings tab you can make image adjustments using detailed settings which are suitable for text documents such as the following Unsharp Mask Select to enhance and sharpen the outlines of the image Descreening Select to remove moiré patterns web like shadows that appear when scanning printed papers such as a magazine Text Enhancement Select to make blurred letters in the original clea...

Page 24: ...hange settings for the file name by selecting Settings from the list Folder Select the save folder for the scanned image from the list You can select another folder or create a new folder by selecting Select from the list 7 Click Scan Related Information Placing Originals on the Product on page 14 Epson Scan 2 on page 13 Setting a Resolution That Suits the Scanning Purpose on page 25 Image Adjustm...

Page 25: ...ceiving emails or faxes takes a long time The image becomes too large to fit the display or print on the paper List of Recommended Resolutions to Suit Your Purpose See the table and set the appropriate resolution for the purpose of your scanned image Purpose Resolution Reference Displaying on a screen Sending by email Up to 200 dpi Film Archiving 1 200 to 2 400 dpi Using Optical Character Recognit...

Page 26: ...tton You can scan using the button on your scanner Note Before using this feature check the following Epson Scan 2 is installed on your computer The scanner is connected to your computer correctly 1 Place the original 2 Press the a button Epson Scan 2 starts 3 Make scan settings if necessary and then press the a button again Scanning starts Related Information Part Names on page 10 Placing Origina...

Page 27: ...uitable for photos or pictures For most features you can check the adjustment results in the preview window Note Some items may not be available depending on other settings you made Brightness You can adjust the brightness for the whole image Note This feature is not available depending on the settings on the Main Settings tab Image Type or the settings on the Advanced Settings tab User s Guide Ad...

Page 28: ...he whole image When you increase the saturation the colors become vivid On the other hand when you lower the saturation the color becomes neutral gray Note This feature is not available depending on the settings in Image Type on the Main Settings tab Detailed Adjustments Button You can click this button to display the Detailed Adjustments screen Detailed Adjustments Screen You can adjust the image...

Page 29: ...ray neutral with the button button Use the eyedropper displayed on the preview image and select the parts you want to make black and white or gray neutral Note You can change the measurement range for the eyedropper by clicking the Configuration button and then selecting Configuration Preview Eyedropper Sampling Area Tone Correction Tab You can use the tone curve to adjust the brightness and contr...

Page 30: ...ts of the image Adjust using one of the following methods Move the triangle mark The symbol indicates shadow indicates gamma and indicates highlights Select the button Use the eyedropper displayed on the preview image and select the color you want to shadow gamma or highlight Enter values directly Adjust the values in Output for shadow and highlight When the highlight is set to 255 the light parts...

Page 31: ... feature is not available when selecting the Main Settings tab Image Type Black White Color Restoration You can correct images and film that have faded to return them to their original colors Note Depending on the state of the original it may not be corrected correctly In this situation adjust from the Detailed Adjustments screen When adjusting image quality on the Detailed Adjustments screen afte...

Page 32: ...ear when scanning printed paper such as a magazine To check for moiré patterns display the image at 100 1 1 If the displayed image is zoomed out the image appears rough and may look like it has moiré patterns Note To use this feature set the Resolution on the Main Settings tab to 600 dpi or less This feature is not available when selecting the Main Settings tab Image Type Black White This feature ...

Page 33: ...he original it may not be corrected correctly This feature is not available when scanning photos The effect of this feature cannot be checked in the preview window This feature softens the sharpness of the scanned results Image Adjustment Features for Document Mode You can adjust scanned images using the features on the Advanced Settings tab in Epson Scan 2 For Document Mode you can use image adju...

Page 34: ...n enhance and sharpen the outlines of the image Note This feature is not available when selecting the Main Settings tab Image Type Black White Descreening You can remove moiré patterns web like shadows that appear when scanning printed paper such as a magazine User s Guide Advanced Scanning 34 ...

Page 35: ...ment You can make blurred letters in the original clear and sharp You can also reduce the offset or unevenness of the background You can select the level of the effect when selecting the Main Settings tab Image Type Color or Grayscale Note To use this feature set the Resolution on the Main Settings tab to 600 dpi or less Auto Area Segmentation You can make letters clear and images smooth when perf...

Page 36: ...ce You can enhance the color specified for the scanned image and then save it in grayscale or black and white For example you can enhance letters or lines that are in light colors If you select Customize from the color list in Color Enhance you can make settings for the color you want to enhance while checking the preview window for Windows only Note This feature is not available when selecting th...

Page 37: ...gamma brightness of the intermediate range for the whole image If the image is too light or too dark you can adjust the brightness Note This feature is not available depending on the settings on the Main Settings tab Image Type or the settings on the Advanced Settings tab Threshold You can adjust the border for monochrome binary black and white Increase the threshold the black color area becomes l...

Page 38: ...of the original Off The slant of the original is not corrected Contents Skew Corrects the slant of the content of the original that was printed at an angle and so on Note When using this feature areas that are fed askew are corrected using white To use this feature set the Resolution on the Main Settings tab to 600 dpi or less This feature may not be able to correct documents that have been over s...

Page 39: ...ge Format list 7 Select Options from the Image Format list to open the Image Format Options window 8 Select the Text tab on the Image Format Options window 9 Check that the language of the original is selected in the Text Language list 10 Click OK to close the Image Format Options window 11 Check the save file name displayed in File Name 12 Select the save folder for the scanned image from the Fol...

Page 40: ...scanning normal paper originals Make sure that all the items shown below are included and have not been damaged during shipping Contact your Epson dealer if any item is missing or damaged A Transparency Unit B Transparency guide C Film holders Unlocking the transportation lock Before you install the Transparency Unit you need to unlock the transportation lock 1 Turn the unit so that the glass side...

Page 41: ...tion lock In this case reattach the unit to the scanner close the unit and then turn on the scanner the unit s lamp assembly then returns to its home position Turn off the scanner and remove the Transparency Unit Installing the Transparency Unit 1 Make sure the scanner is turned off and then unplug the power cord from the scanner 2 Open the scanner s document cover and then remove it by lifting th...

Page 42: ...l it rests securely on the scanner with the pins in the holes 4 Remove the document mat from the Transparency Unit as shown below 5 Place the transparency guide on the upper edge of the scanner glass as shown below 6 Close the Transparency Unit User s Guide Using the Transparency Unit 42 ...

Page 43: ...e and Document Type correctly 1 Open the Transparency Unit 2 Place the film in the appropriate holder 3 Place the film holder on the scanner glass aligning it with the notch on the transparency guide Make sure the glossy side of the film is facing down 4 Close the Transparency Unit If the document mat is installed in the Transparency Unit remove it Use your scanner software to scan the film Note M...

Page 44: ...on a flat surface and then remove the strip cover 2 Insert the film face down in the holder 3 Replace the strip cover that you removed in step 1 Repeat steps 1 to 3 for all the film strips you want to scan User s Guide Using the Transparency Unit 44 ...

Page 45: ...below Mounted slides 1 Load slides face down in the Mounted slide holder as shown below Repeat this step for all the slides you want to scan 2 Place the slide holder on the scanner glass Align the slide holder with the notch on the transparency guide as shown below User s Guide Using the Transparency Unit 45 ...

Page 46: ...the Medium format holder on a flat surface and then open the strip cover 2 Insert the film face down in the holder 3 Close the cover Repeat steps 1 to 3 for all the films you want to scan User s Guide Using the Transparency Unit 46 ...

Page 47: ...s and align it with the notch on the transparency guide as shown below 4 5 inch film 1 Place the 4 5 inch film holder on a flat surface and then open the cover 2 Insert the film face down in the holder User s Guide Using the Transparency Unit 47 ...

Page 48: ... glass making sure the glossy smooth side of the film is facing down If the document mat is installed in the Transparency Unit remove it Close the Transparency Unit Note An area 17 0 0 5 mm from the horizontal and 2 0 0 5 mm from the vertical edges of the scanner glass cannot be scanned When you place the film directly on the scanner glass make sure you set the focus position to 0 0 in Epson Scan ...

Page 49: ...ses and the scanned image becomes fine in texture However increasing the resolution causes the data size to increase Specify a suitable resolution according to the scanning purpose 6 Click Preview 7 Confirm the preview and make other settings on the Advanced Settings tab if necessary 8 Set the Image Format setting 9 Confirm the save file name displayed in File Name 10 Select the save folder for th...

Page 50: ...rom the scanner glass 2 Slide the mat into the upper side and then insert the tabs into the slots on the lower side slots on the Transparency Unit 3 Place your document on the scanner glass and then close the Transparency Unit User s Guide Using the Transparency Unit 50 ...

Page 51: ...rd from the scanner 3 Clean the outer case with a cloth dampened with mild detergent and water 4 If the glass surface gets dirty clean it with a soft dry cloth If the glass surface is stained with grease or some other hard to remove material use a small amount of glass cleaner and a soft cloth to remove it Wipe off all remaining liquid Make sure that dust does not build up on the glass surface Dus...

Page 52: ...d then select All Programs or Programs EPSON Epson Scan 2 Epson Scan 2 Utility Mac OS X Select Go Applications EPSON Software Epson Scan 2 Utility 2 Click the Power Save tab 3 Set the Sleep Timer minutes or Power Off Timer minutes and then click Set Transporting the Scanner Before you transport the scanner for a long distance or store it for an extended period of time you need to lock the carriage...

Page 53: ...roblems and improve or add functions by updating the applications Make sure you use the latest version of the applications 1 Make sure that the scanner and the computer are connected and the computer is connected to the internet 2 Start EPSON Software Updater and update the applications Note Windows Server operating systems are not supported Windows 10 Click the start button and select All apps Ep...

Page 54: ...ile updating Note If you cannot find the application you want to update in the list you cannot update using the EPSON Software Updater Check for the latest versions of the applications on your local Epson website http www epson com User s Guide Maintenance 54 ...

Page 55: ... to the product and a working electrical outlet Check that the electrical outlet is working Plug another device into the electrical outlet and check that you can turn on the power Turn off the scanner and computer and then check the interface cable connection between them to make sure it is secure Make sure you select the correct scanner if a scanner list appears when starting to scan Connect the ...

Page 56: ...scanner is selected as the scanner or source setting Cannot Scan Using the Button Make sure the scanner is connected to your computer properly Make sure Epson Scan 2 is installed correctly Cannot Scan Using the Transparency Unit Make sure the document mat is removed from the scanner cover Make sure the optional Transparency Unit is installed correctly Make sure you are using Photo Mode and set the...

Page 57: ...Settings tab according to the original you want to scan If the resolution is low try increasing the resolution and then scanning In Epson Scan 2 adjust the image using items on the Advanced Settings tab and then scan Related Information Setting a Resolution That Suits the Scanning Purpose on page 25 Image Adjustment Features for Photo Mode on page 27 Image Adjustment Features for Document Mode on ...

Page 58: ...djustment Features for Photo Mode on page 27 Image Adjustment Features for Document Mode on page 33 Setting a Resolution That Suits the Scanning Purpose on page 25 Moiré Patterns Web Like Shadows Appear If the original is a printed document moiré patterns web like shadows may appear in the scanned image On the Advanced Settings tab in Epson Scan 2 set Descreening Change the resolution and then sca...

Page 59: ...chable PDF On the Image Format Options window in Epson Scan 2 check that Text Language is set correctly on the Text tab Check that the original is placed straight Use an original with clear text Text recognition may decline for the following types of originals Originals that have been copied a number of times Originals received by fax at low resolutions Originals on which the letter spacing or lin...

Page 60: ... with Epson Scan 2 1 Start Epson Scan 2 Utility Windows 10 Click the start button and then select All apps EPSON Epson Scan 2 Utility Windows 8 1 Windows 8 Windows Server 2012 R2 Windows Server 2012 Enter the application name in the search charm and then select the displayed icon Windows 7 Windows Vista Windows XP Windows Server 2008 R2 Windows Server 2008 Windows Server 2003 R2 Windows Server 200...

Page 61: ...ing at a high resolution takes a long time When using security software exclude the TWAIN log file from monitoring or set the TWAIN log as a read only file For more information on your security software s functions see the help and so on supplied with the software The TWAIN log file is saved in the following locations Windows 10 Windows 8 1 Windows 8 Windows 7 Windows Vista C Users user name AppDa...

Page 62: ...ista Windows Server 2012 R2 Windows Server 2012 Windows Server 2008 R2 Windows Server 2008 Click Uninstall Change or Uninstall Windows XP Windows Server 2003 R2 Windows Server 2003 Click Change Remove or Remove Note If the User Account Control window is displayed click Continue 7 Follow the on screen instructions Note A message may be displayed prompting you to restart your computer If it is displ...

Page 63: ...on Software select the application you want to uninstall and then drag it to the trash icon Installing Your Applications Follow the steps below to install the necessary applications Note Log on to your computer as an administrator Enter the administrator password if the computer prompts you When reinstalling applications you need to uninstall them first 1 Quit all running applications 2 When insta...

Page 64: ...color external Interface One Hi speed USB port Light source LED Lamp Note Optional optical resolution is the maximum scan resolution of the CCD elements according to the ISO 14473 definitions ISO 14473 defines optical resolution as the fundamental sampling rate of the scan sensor Dimensional Specifications Dimensions Width 656 0 mm 25 8 inches Depth 458 0 mm 18 4 inches Height 158 0 mm 6 2 inches ...

Page 65: ...Command Power supply OFF 0 5 W or below ErP Lot6 Tier2 correspondence Environmental Specifications Temperature Operating 5 to 35 C 41 to 95 F Storage 25 to 60 C 13 to 140 F Humidity Operating 10 to 80 without condensation Storage 10 to 85 without condensation Operating conditions Ordinary office or home conditions Avoid operating the scanner in direct sunlight near a strong light source or in extr...

Page 66: ...rver 2012 R2 Windows Server 2012 Windows Server 2008 R2 Windows Server 2008 32 bit 64 bit Windows Server 2003 R2 32 bit 64 bit Windows Server 2003 32 bit 64 bit Service Pack 2 Mac OS X 1 2 Mac OS X v10 11 x Mac OS X v10 10 x Mac OS X v10 9 x Mac OS X v10 8 x Mac OS X v10 7 x Mac OS X v10 6 8 1 Fast User Switching on Mac OS X or later is not supported 2 The UNIX File System UFS for Mac OS X is not ...

Page 67: ... following model is CE marked and in compliance with all the applicable EU Directives For further details visit the following website to access the full declaration of conformities containing reference to the Directives and harmonized standards used to declare conformity http www epson eu conformity J331B Standards and Approvals for Australian Model EMC AS NZS CISPR22 Class B User s Guide Standard...

Page 68: ...ur product Epson support will be able to help you much more quickly if you give them the following information Product serial number The serial number label is usually on the back of the product Product model Product software version Click About Version Info or a similar button in the product software Brand and model of your computer Your computer operating system name and version Names and versio...

Page 69: ...stralia World Wide Web pages Worth taking your modem here for the occasional surf The site provides a download area for drivers Epson contact points new product information and technical support e mail Epson Helpdesk Phone 1300 361 054 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice Operators on the Helpdesk can aid you in installing configuring and oper...

Page 70: ...epair service and warranty Help for Users in Thailand Contacts for information support and services are World Wide Web http www epson co th Information on product specifications drivers for download Frequently Asked Questions FAQ and e mail are available Epson Hotline Phone 66 2685 9899 Email support eth epson co th Our Hotline team can help you with the following over the phone Sales enquiries an...

Page 71: ...AKARTA ESS Jakarta MG DUA RUKO MANGGA DUA MALL NO 48 JL ARTERI MANGGA DUA JAKARTA UTARA DKI 6221 62301104 jkt technical1 epson indonesia co id NORTH SUMATERA ESC Medan Kompleks Graha Niaga Jl Bambu II No A 4 Medan 20114 6261 42066090 42066091 mdn technical epson indonesia co id WEST JAWA ESC Bandung JL CIHAMPELAS NO 48A BANDUNG JABAR 40116 6222 4207033 bdg technical epson indonesia co id DI YOGYAK...

Page 72: ...esssmg support epson indonesia co id EAST KALIMANTAN ESC SAMARINDA Jl KH Wahid Hasyim M Yamin Kel Sempaja Selatan Kec Samarinda Utara Samarinda Kalimantan Timur samping kantor pos 62541 7272904 escsmd support epson indonesia co id SOUTH SUMATERA ESC PALEMBANG Jl H M Rasyid Nawawi no 249 kelurahan 9 ilir Palembang Sumsel 62711 311330 escplg support epson indonesia co id EAST JAVA ESC JEMBER Jl Pang...

Page 73: ...ts for information support and services are World Wide Web http www epson com my Information on product specifications drivers for download Frequently Asked Questions FAQ Sales Enquiries questions through e mail Epson Call Centre Phone 60 1800 8 17349 Sales enquiries and product information Product usage questions or problems Enquiries on repair services and warranty Head Office Phone 603 56288288...

Page 74: ...mbers and e mail address below World Wide Web http www epson com ph Information on product specifications drivers for download Frequently Asked Questions FAQ and E mail Enquiries are available Epson Philippines Customer Care Toll Free PLDT 1800 1069 37766 Toll Free Digital 1800 3 0037766 Metro Manila 632 441 9030 Web Site http customercare epson com ph E mail customercare epc epson som ph Our Cust...

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