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• Unless specifically instructed, avoid tilting the product, placing it on its side, or turning it upside down,

as ink may spill.

Warning:

Never touch the buttons on the control panel while your hand is inside the product. If the

product starts operating, it may cause an injury. Do not touch any protruding parts inside the product.

Parent topic:

Solving Paper Problems

Related references

Paper Specifications

Related tasks

Loading Paper in the Cassette
Cancelling Printing Using the Product

Paper Ejection Problems

If you have problems with paper ejecting properly, try these solutions:

• If paper does not eject fully, you may have set the wrong paper size. Cancel printing to eject the paper.

Select the correct paper size when you reprint.

• If paper is wrinkled when it ejects, it may be damp or too thin. Load new paper and be sure to select

the correct paper type setting when you reprint.

• If you are using letterhead paper, select the appropriate paper type setting.

Parent topic:

Solving Paper Problems

Related references

Paper Jams Inside the Product
Paper Specifications
Paper or Media Type Settings - Printing Software

Related tasks

Loading Paper in the Cassette
Cancelling Printing Using the Product

Related topics

Loading Paper

Solving Problems Printing from a Computer

Check these sections if you have problems while printing from your computer.

Summary of Contents for ET-3850

Page 1: ...ET 3850 User s Guide ...

Page 2: ......

Page 3: ...ess 24 Turning Off the Operation Time Out Setting 24 Using Power Saving Settings 25 Changing the Sleep Timer Settings 25 Changing the Power Off Timer Settings 25 Using the Epson Smart Panel Mobile App 25 Voice activated Printing 26 Epson Connect Solutions for Smartphones Tablets and More 26 Setting Up Epson Connect Services 27 Using Epson Email Print 27 Using Epson Remote Print 28 Using Epson Scan...

Page 4: ...des and Messages 44 Changing or Updating Network Connections 50 Accessing the Web Config Utility 50 Changing a USB Connection to a Wi Fi Connection 51 Changing a Wi Fi Connection to a Wired Network Connection 51 Connecting to a New Wi Fi Router 52 Disabling Wi Fi Features 52 Loading Paper 54 Loading Paper in the Cassette 54 Paper Loading Capacity 59 Double sided Printing Capacity 61 Borderless Pap...

Page 5: ...7 Selecting Additional Layout and Print Options Windows 88 Custom Color Correction Options Windows 90 Image Options and Additional Settings Windows 91 Header Footer Settings Windows 92 Selecting a Printing Preset Windows 93 Selecting Extended Settings Windows 94 Extended Settings Windows 96 Printing Your Document or Photo Windows 98 Checking Print Status Windows 99 Locking Printer Settings Windows...

Page 6: ...on Photo 125 Cancelling Printing Using the Product 125 Scanning 126 Starting a Scan 126 Starting a Scan Using the Product Control Panel 126 Scanning to a Connected Computer 127 Scanning to the Cloud 129 Setting Up a WSD Port Windows 7 Windows Vista 130 Control Panel Scanning Options 131 Changing Default Scan Job Settings 132 Starting a Scan Using Epson ScanSmart 133 Starting a Scan Using the Epson...

Page 7: ...e Box Levels 166 Checking Ink Levels on Your Product 167 Checking Maintenance Box Status on the LCD Screen 167 Checking Ink and Maintenance Box Levels Windows 168 Checking Ink and Maintenance Box Levels Mac 170 Disabling Special Offers with Windows 171 Purchase Epson Ink and Maintenance Box 172 Ink Bottle and Maintenance Box Part Numbers 173 Refilling the Ink Tanks 173 Maintenance Box Replacement ...

Page 8: ...roduct 211 Solving Problems 216 Checking for Software Updates 216 Viewing the Help Screen 217 Product Status Messages 217 Message Appears Prompting You to Reset Ink Levels 220 Running a Product Check 220 Resetting Control Panel Defaults 221 Solving Setup Problems 222 Product Does Not Turn On or Off 222 Noise After Filling the Ink 222 Software Installation Problems 223 Solving Network Problems 223 ...

Page 9: ... Product Icon Does Not Appear in Windows Taskbar 237 Printing is Slow 238 Solving Page Layout and Content Problems 239 Inverted Image 240 Too Many Copies Print 240 Blank Pages Print 240 Incorrect Margins on Printout 241 Border Appears on Borderless Prints 242 Incorrect Characters Print 242 Incorrect Image Size or Position 243 Slanted Printout 244 Solving Print Quality Problems 244 White or Dark Li...

Page 10: ...Product Software 259 Uninstalling Product Software Windows 259 Uninstalling Product Software Mac 261 Where to Get Help 261 Technical Specifications 263 Windows System Requirements 263 Mac System Requirements 264 Paper Specifications 265 Printable Area Specifications 266 Automatic Document Feeder ADF Specifications 268 Scanning Specifications 268 Ink Specifications 269 Dimension Specifications 269 ...

Page 11: ...7 Binding Arbitration and Class Waiver 278 Trademarks 281 Copyright Notice 281 libTIFF Software Acknowledgment 282 A Note Concerning Responsible Use of Copyrighted Materials 283 Default Delay Times for Power Management for Epson Products 283 Copyright Attribution 283 ...

Page 12: ......

Page 13: ...13 ET 3850 User s Guide Welcome to the ET 3850 User s Guide For a printable PDF copy of this guide click here ...

Page 14: ...utions for Smartphones Tablets and More Using AirPrint Setting Up Printing on a Chromebook Android Printing Using the Epson Print Enabler Using Fire OS Printing Using Windows 10 Mobile Printing Using Epson Print and Scan App with Windows Tablets Using the Mopria Print Service Product Parts Locations See these sections to identify the parts on your product Product Parts Front Product Parts Inside P...

Page 15: ...15 Product Parts Front 1 Automatic Document Feeder ADF cover 2 ADF input tray 3 ADF edge guides 4 ADF document support 5 ADF output tray extension ...

Page 16: ...16 6 ADF output tray 1 Output tray 2 Paper cassette 3 Paper cassette edge guides 4 Legal size paper guide Parent topic Product Parts Locations ...

Page 17: ...17 Product Parts Inside 1 Document cover 2 Scanner glass 3 Control panel ...

Page 18: ...18 4 Front cover 1 Scanner unit 2 Ink tank cover 3 Ink tanks 4 Ink tank unit 5 Print head Parent topic Product Parts Locations ...

Page 19: ...ons Using the Control Panel See these sections to learn about the control panel and select control panel settings Control Panel Buttons and Lights Entering Characters on the LCD Screen Changing LCD Screen Language Viewing Animations Adjusting the Screen Brightness Turning Off the Operation Time Out Setting Parent topic Product Basics ...

Page 20: ...ower button and light 2 home button 3 help button 4 LCD screen 5 and buttons 6 stop button 7 back button 8 Arrow buttons and OK button 9 reset button 10 start button The LCD Screen Status Icon Information Parent topic Using the Control Panel ...

Page 21: ...tab to view different options and settings 7 Settings options 8 Displays available options 9 Performs the selected action Parent topic Control Panel Buttons and Lights Status Icon Information Your product displays status icons on the LCD screen for certain product status conditions Icons Description Displays additional information or instructions such as loading paper or placing a document ...

Page 22: ...ing a wireless network connection issue The product is connected to a wireless network the number of bars indicates the connection s signal strength Wi Fi Direct is not enabled Wi Fi Direct is enabled The Quiet Mode setting is enabled or disabled Select the icon to change the setting Depending on the selected paper type and print quality when this feature is enabled noise is reduced during printin...

Page 23: ...ft or right arrows To change the case of letters select To delete the previous character select To enter numbers or symbols select To enter a commonly used domain name select To enter a space select Parent topic Using the Control Panel Changing LCD Screen Language You can change the language used on the LCD screen 1 Press the home button if necessary ...

Page 24: ...ol Panel Adjusting the Screen Brightness You can adjust the brightness of the LCD screen 1 Press the home button if necessary 2 Select Settings General Settings Basic Settings LCD Brightness 3 Press the or icons to decrease or increase the brightness 4 Select OK to exit Parent topic Using the Control Panel Turning Off the Operation Time Out Setting The Operation Time Out setting causes the LCD scr...

Page 25: ...n keypad select the number of minutes and select OK 4 Select Done Parent topic Using Power Saving Settings Changing the Power Off Timer Settings You can have the product turn off automatically if it is not used for a specified period of time 1 Press the home button if necessary 2 Select Settings General Settings Basic Settings 3 Select Power Off Timer then select a time period between 30minutes an...

Page 26: ...Alexa Siri and Google Assistant Depending on which voice assistant you use you can ask your product to print photos calendars recipes photo props and more Click here for more information 1 Connect your product to your network See the link below 2 Set up your product s email address for use with Epson Connect See the link below to activate it from the product control panel 3 Click here for instruct...

Page 27: ...u did not activate your product s email address for use with Epson Connect when you set up your product you can activate it using the product control panel 1 Press the home button if necessary 2 Select Settings General Settings Web Service Settings Epson Connect Services 3 Select Register 4 Follow the instructions on the screen to activate your product s email address Parent topic Epson Connect So...

Page 28: ...pson Remote Print software you can print from your laptop or desktop computer to an Epson Email enabled product anywhere in the world 1 Connect your Epson product to your wireless network See the link below 2 If you did not already set up an Epson Connect account when you installed your product software visit epsonconnect com to create your account and register your product to the Epson Connect se...

Page 29: ...nect service Note Make a note of your product s email address and password 3 Visit epsonconnect com to sign into your account with the email address and password you selected 4 Select your product select Scan to Cloud and select Destination List 5 Click Add then follow the instructions on the screen to create your destination list 6 Now you are ready to use Scan to Cloud Select the setting for sca...

Page 30: ...inting on Chromebook allowing you to print from a Chromebook without drivers or cables For directions on setting up your printer visit Setting Up Your Epson Printer on Your Chromebook U S or Setting Up Your Epson Printer on Your Chromebook Canada Parent topic Product Basics Related topics Wi Fi or Wired Networking Android Printing Using the Epson Print Enabler You can wirelessly print your documen...

Page 31: ...Amazon device to the same wireless network as your product 3 Now you are ready to print From your Amazon application tap the print option and select your product to print whatever is on the screen Note If you see a message telling you that a plug in is required tap OK and tap Download If your Amazon Fire product uses Fire OS 5 and above your device automatically uses the built in Mopria Print Serv...

Page 32: ...twork See the link below 2 Download the Epson Print and Scan app from the Microsoft Windows Store 3 Connect your Windows tablet to the same wireless network as your product 4 Open the Epson Print and Scan app and select your Epson product Now you are ready to print photos or scan Parent topic Product Basics Related topics Wi Fi or Wired Networking Using the Mopria Print Service You can use the Mop...

Page 33: ...oid device to the same wireless network as your product 5 Now you are ready to print From an Android application such as Chrome or Gmail tap the menu icon and select Print Then select All printers select your Epson product adjust your print settings and print Parent topic Product Basics Related topics Wi Fi or Wired Networking ...

Page 34: ...ork password can deter interception of traffic over the wireless LAN Your router may already have a default password enabled by your Internet service provider ISP See your ISP and router documentation for instructions on how to change the default password and better secure your network Connect your product only to a network protected by a firewall Connecting your product directly to the Internet m...

Page 35: ... point can be connected to your computer over a wireless or wired network 1 Epson product 2 Wireless router or access point 3 Computer with a wireless interface 4 Computer 5 Internet 6 Ethernet cable used only for wired connection to the wireless router or access point Selecting Wireless Network Settings from the Control Panel Parent topic Wi Fi or Wired Networking ...

Page 36: ...ller program guides you through network setup Note Breakdown or repair of this product may cause loss of network data and settings Epson is not responsible for backing up or recovering data and settings during or after the warranty period We recommend that you make your own backup or print out your network data and settings 1 Press the home button if necessary 2 Select the icon and press the OK bu...

Page 37: ...y enter uppercase and lowercase letters and numeric or special characters To move the cursor select the left or right arrows To change the case of letters select To delete the previous character select To enter numbers and symbols select To enter a space select 7 Press the OK button to enter your password using the on screen keypad and select OK 8 Confirm the displayed network settings and select ...

Page 38: ...en Setting Up Wireless Printing from a Smartphone or Tablet You can use the Epson Smart Panel app to connect your Epson product to a wireless network or connect your device directly to the product Epson Smart Panel is available on iOS and Android devices Make sure you have the following A Bluetooth enabled device that is connected to a wireless network The Epson Smart Panel app installed on the de...

Page 39: ...in the Epson Smart Panel app and follow the on screen instructions See the link below for wireless setup instructions Your product is now connected to a wireless network and set up for use with the Epson Smart Panel app Parent topic Wi Fi or Wired Networking Related tasks Using the Epson Smart Panel Mobile App Wi Fi Direct Mode Setup You can set up your product to communicate directly with your co...

Page 40: ...computer mobile devices or other devices up to 8 without a wireless router or access point Note Make sure the Epson Smart Panel app or another compatible Epson printing app is installed on your mobile device before connecting to the product 1 Press the home button if necessary 2 Select the icon and press the OK button You see a screen like this 3 Select Wi Fi Direct 4 Scroll down and select Start ...

Page 41: ...OS Scan the QR code with the camera app on your device and follow the instructions on your device For other types of devices select Other OS Devices Use your device to select the Wi Fi network name SSID displayed on the LCD screen then enter the password shown 7 Select Complete on the LCD screen The blue Wi Fi Direct icon is displayed on the LCD screen and indicates if Wi Fi Direct is enabled on t...

Page 42: ...labeled WPS on your router or access point If there is no hardware button there may be a virtual WPS button in the software for the device Check your network product documentation for details Using WPS to Connect to a Network Parent topic Wi Fi or Wired Networking Using WPS to Connect to a Network If you have a WPS enabled wireless router or access point you can use Wi Fi Protected Setup WPS to co...

Page 43: ...s to try again Parent topic Wi Fi Protected Setup WPS Printing a Network Status Sheet You can print a network status sheet to help you determine the causes of any problems you may have using your product on a network 1 Press the home button if necessary 2 Select Settings General Settings Network Settings Network Status 3 Select Print Status Sheet 4 Press the start button to print the status sheet ...

Page 44: ...r Wired Networking Network Connection Report Codes and Messages Check the error codes and messages on the network connection report to solve problems you may encounter with network connections The tables here list solutions to problems based on the error codes and messages that may appear on the top of the report 1 Error code 2 Message Note Error codes and messages listed here may not all apply to...

Page 45: ...b router or access point are turned on Make sure your router access point and or hub are turned on and the network cable is securely connected to your device and to your product If you are trying to set up Wi Fi remove the network cable and set up Wi Fi again Ethernet and Wi Fi cannot be connected at the same time ...

Page 46: ...t and remove any obstacles between them Also move your product away from devices such as wireless phones or microwaves Confirm that the SSID shown on the network connection report matches the label on your router or access point Also make sure your SSID uses only ASCII characters and symbols or your product cannot display the SSID correctly If you are trying to connect using the WPS push button me...

Page 47: ...point has MAC address filtering enabled register your product s MAC address so it is not filtered Locate the MAC address on the network connection report and check your router or access point documentation for instructions If your router or access point is using shared authentication with WEP security confirm that you are using the correct authentication key and index If your router or access poin...

Page 48: ...ned on and do the following If your product s Obtain IP Address setting is set to Manual check the IP address subnet mask and default gateway addresses on the network connection report to see if they are correct If not correct the settings If DHCP is enabled set your product s Obtain IP Address setting to Auto If you want to use the DHCP assigned address as a static address set the Obtain IP Addre...

Page 49: ...ork settings If your router or access point uses WEP security with several registered passwords make sure that the first registered password is set on your product E 13 Confirm the following Entered security key password is correct Index of the security key password is set to the first number Connection and network setup of the PC or other device is correct Contact your network administrator for a...

Page 50: ...e disconnect an existing connected device first The same SSID as Wi Fi Direct exists in the environment Change the Wi Fi Direct SSID if you cannot connect a smart device to the printer Change the Wi Fi Direct SSID Parent topic Printing a Network Connection Report Changing or Updating Network Connections See these sections to change or update how your product connects to a network Accessing the Web...

Page 51: ...mputer using a USB connection you can change to a Wi Fi connection 1 Disconnect the USB cable from your product 2 Uninstall your product software 3 Download and install your product software from the Epson website using the instructions on the Start Here sheet Parent topic Changing or Updating Network Connections Related concepts Uninstall Your Product Software Changing a Wi Fi Connection to a Wir...

Page 52: ...tion to the new router Note If you switch to a 5 GHz wireless router set the router to operate in dual band 2 4 GHz and 5 GHz mode If your router uses a single network name SSID for both the 2 4 GHz and 5 GHz band give each band its own network name SSID instead such as Home Network 2 4 GHz and Home Network 5 GHz See your router documentation for instructions 1 Do one of the following Windows Unin...

Page 53: ...t services you may use 1 Press the home button if necessary 2 Select the icon and press the OK button You see a screen like this 3 Select Wi Fi Recommended 4 Select Change Settings 5 Select Others 6 Select Disable Wi Fi 7 Select Start Setup to disable Wi Fi Parent topic Changing or Updating Network Connections Related tasks Printing a Network Status Sheet ...

Page 54: ...on Papers Selecting the Paper Settings Control Panel Paper or Media Type Settings Printing Software Selecting the Default Paper Source Settings Selecting the Universal Print Settings Loading Paper in the Cassette You can load paper up to this size in the paper cassette Legal 8 5 14 inches 216 356 mm Note Before loading paper make sure your product is not currently printing scanning or copying 1 Op...

Page 55: ...55 2 Pull out the paper cassette until it stops 3 Slide the edge guides outward ...

Page 56: ...the cassette with the glossy or printable side facedown and slide it in until it stops Note Make sure the paper is loaded against the rear of the cassette For legal size paper extend the legal paper guide and load paper using the guide line as shown ...

Page 57: ...57 Insert up to 10 envelopes with the printable side facedown and flap edge left as shown Load a sheet of loose leaf or other paper with holes as shown ...

Page 58: ...aper fits under the tabs on the edge guides 6 Slide the cassette back into the product until it stops and close the front cover 7 Select the size and type of the paper you loaded on the product LCD screen and select Close Note If you are printing on letterhead make sure you select Letterhead as the paper type Make sure you select the correct paper size setting 8 Extend the output tray ...

Page 59: ...paper Reduce the number of sheets to half or less or load one sheet of paper at a time if paper jams continue Make sure you are using long grain paper If you are not sure what type of paper you are using check the paper packaging or contact the manufacturer to confirm the paper specifications Fan and align the edges of envelopes before loading If you have trouble loading a stack of envelopes press...

Page 60: ...es to 8 5 87 24 inches 89 127 mm to 215 9 1200 mm size 1 sheet Epson EcoTank Premium Paper Epson Bright White Pro Paper Epson Bright White Premium Paper Epson Multipurpose Plus Paper 200 sheets Epson Presentation Paper Matte Letter 8 5 11 inches 216 279 mm or A4 8 3 11 7 inches 210 297 mm 100 sheets Epson Premium Presentation Paper Matte Epson Photo Paper Glossy Epson Premium Photo Paper Glossy Ep...

Page 61: ...r 8 5 11 inches 216 279 mm or A4 8 3 11 7 inches 210 297 mm 250 sheets 30 sheets Legal 8 5 14 inches 216 356 mm Mexico Oficio 8 5 13 4 inches 216 340 mm 8 5 13 inches 216 330 mm Oficio 9 8 46 12 4 inches 215 315 mm Executive 7 25 10 5 inches 184 267 mm Half Letter 5 5 8 5 inches 140 216 mm A6 4 1 5 8 inches 105 148 mm 30 sheets User defined 7 17 10 12 inches to 8 5 11 69 inches 182 257 mm to 215 9...

Page 62: ...hes 216 279 mm 1 sheet Printing from computer only You cannot print double sided on the following paper types Epson Presentation Paper Matte Epson Photo Paper Glossy Epson Premium Photo Paper Glossy Epson Premium Photo Paper Semi gloss Epson Ultra Premium Photo Paper Glossy Epson Premium Presentation Paper Matte Envelopes Parent topic Loading Paper Related references Paper Loading Capacity Borderl...

Page 63: ...inches 203 254 mm A4 8 3 11 7 inches 210 297 mm Letter 8 5 11 inches 216 279 mm Parent topic Loading Paper Related references Printable Area Specifications Compatible Epson Papers You can purchase genuine Epson ink maintenance boxes and paper at epson com U S sales or epson ca Canadian sales You can also purchase supplies from an Epson authorized reseller To find the nearest one call 800 GO EPSON ...

Page 64: ...tation Paper Matte 8 10 inches 203 254 mm S041467 50 Letter 8 5 11 inches 216 279 mm S041257 S042180 50 100 Epson Premium Presentation Paper Matte Double sided Letter 8 5 11 inches 216 279 mm S041568 50 Epson Photo Paper Glossy 4 6 inches 102 152 mm S041809 S042038 50 100 Letter 8 5 11 inches 216 279 mm S041141 S041649 S041271 20 50 100 A4 8 3 11 7 inches 210 297 mm S041140 20 Epson Premium Photo ...

Page 65: ...50 Epson Premium Photo Paper Semi gloss 4 6 inches 102 152 mm S041982 40 Letter 8 5 11 inches 216 279 mm S041331 20 Parent topic Loading Paper Selecting the Paper Settings Control Panel You can change the default paper size and paper type for the cassette using the control panel on the product 1 Press the home button if necessary 2 Select Settings General Settings Printer Settings Paper Source Set...

Page 66: ...Type setting Plain paper Epson EcoTank Premium Paper Epson Bright White Pro Paper Epson Bright White Premium Paper Epson Multipurpose Plus Paper Plain Paper Letterhead paper Letterhead Envelopes Envelope Epson Ultra Premium Photo Paper Glossy Ultra Glossy Epson Premium Photo Paper Glossy Prem Glossy Epson Photo Paper Glossy Glossy Epson Premium Photo Paper Semi gloss Prem Semi Gloss Epson Premium ...

Page 67: ...Photo Paper Glossy Epson Premium Photo Paper Semi gloss Premium Photo Paper Semi Gloss Epson Premium Presentation Paper Matte Epson Premium Presentation Paper Matte Double sided Premium Presentation Paper Matte Epson Presentation Paper Matte Presentation Paper Matte Note The settings listed here are available only when printing from your computer they do not apply to your product s control panel s...

Page 68: ...to exit Paper Source Settings Options Parent topic Loading Paper Paper Source Settings Options Select the paper source options you want to use for your print jobs Paper Source Settings option Available settings Description Paper Setting Various Select the paper size and type for each paper source A4 Letter Auto Switching On Select On to switch the selected paper size to match the loaded paper Lett...

Page 69: ... the control panel on the product 1 Press the home button if necessary 2 Select Settings General Settings Printer Settings Universal Print Settings 3 Adjust the settings as necessary 4 When you are finished press the home button to exit Universal Print Settings Options Parent topic Loading Paper Universal Print Settings Options Select the universal print setting options you want to use for your pr...

Page 70: ...check the paper width before printing This prevents printing beyond the edges of the paper when the paper size settings are incorrect but may reduce the printing speed Off Skip Blank Page On Select On to skip printing of blank pages automatically Off Parent topic Selecting the Universal Print Settings ...

Page 71: ...als in the Automatic Document Feeder ADF Original Document Specifications Placing Originals on the Scanner Glass You can place originals up to this size on the scanner glass Letter 8 5 11 inches 216 279 mm or A4 8 3 11 7 inches 210 297 mm Note To view animated instructions on how to place originals on the scanner glass press the help button and select How To Place Originals Note When originals are...

Page 72: ...st and dirt on the scanner glass before scanning 2 Place your original facedown on the scanner glass with the top facing into the corner Slide the original to the edges of the indicated corner Note If you are using Epson ScanSmart to scan multiple photos at once just make sure they are at least 0 2 inch 4 5 mm away from the edge of the scanner glass and at least 0 8 inch 20 mm away from each other...

Page 73: ...surface Parent topic Placing Originals on the Product Related topics Copying Scanning Placing Originals in the Automatic Document Feeder You can place single or multi page original documents in the Automatic Document Feeder ADF Make sure the originals meet the Automatic Document Feeder specifications before loading them Caution Make sure your originals are not creased or folded and do not contain ...

Page 74: ...74 1 Open the ADF document support and slide out the ADF output tray extension 2 Slide the ADF edge guide outward 3 Fan your stack of originals and tap them gently on a flat surface to even the edges ...

Page 75: ...ginals above the arrow mark on the ADF edge guide The ADF icon on the Copy and Scan screens lights up 5 Slide the ADF edge guide against the originals but not too tightly Note Do not add originals while scanning Parent topic Placing Originals on the Product Related topics Copying Scanning ...

Page 76: ...they may be damaged or may damage the scanner Use the scanner glass for these types of originals Photos Thermal paper Fabric or other non paper originals Originals with uneven surfaces such as embossed documents Originals containing staples or paper clips Originals with carbon paper backing Originals with wet ink Originals that are bound Originals with labels stickers or sticky notes Ripped curled...

Page 77: ...arious sizes and types of paper including Epson special papers 1 Load the paper you want to print on 2 Place your original document or photo on the scanner glass or place multi page documents in the ADF 3 Press the home button if necessary 4 Select Copy You see a screen like this 5 To print more than one copy use the or button to increase or decrease the number of copies or select Copies use the d...

Page 78: ...ions you want to use for your copies Note Not all options or settings may be available depending on other copying settings Copy Copying option Available settings Description B W Copies the document in black and white Color Copies the document in color 2 Sided 1 1 Sided Select to make 2 sided copies When you select 1 2 Sided also select the orientation and binding edge for your originals or copies ...

Page 79: ...ocument orientation and layout order settings as necessary Quality Standard Adjusts the quality of your copies High Original Orientation Portrait Specifies the orientation of your originals Landscape Remove Shadow Off Select On to erase the shadows that appear in the center of a document when copying a book or that appear around a document when copying thick paper On Remove Punch Holes Off Select ...

Page 80: ... Cancelling Printing Using the Product Printing with Windows You can print with your product using any Windows application as described in these sections Note If you are using your Epson product with the Windows 10 S operating system you cannot use the software described in this section You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S...

Page 81: ...e print command in your application Note You may need to select a print icon on your screen the Print option in the File menu or another command See your application s help utility for details 3 If necessary select your product name as the printer you want to use Note You may also need to select Properties or Preferences to view your print settings You see the Main tab of your printer settings win...

Page 82: ...ing may not exactly match the name of your paper Check the paper type settings list for details 8 Select the Quality setting that matches the print quality you want to use 9 Select a Color option To print a color document or photo select the Color setting To print text and graphics in black or shades of gray select the Black Grayscale setting 10 To print on both sides of the paper select the 2 Sid...

Page 83: ... select any of the available Quality options to fine tune the quality of your print Some settings may be unavailable depending on the paper type and border setting you have chosen Draft For draft printing on plain paper Draft Vivid For draft printing on plain paper with good quality and print speed Standard For everyday text and image printing Standard Vivid For text and graphics with good quality...

Page 84: ...osen or if you are accessing the product over a network 1 Select one of the following options for 2 Sided Printing Auto Long edge binding to print your double sided print job by automatically flipping the paper on the long edge Auto Short edge binding to print your double sided print job by automatically flipping the paper on the short edge Manual Long edge binding to print your double sided print...

Page 85: ...85 You see this window 3 Select the double sided printing options you want to use 4 Click OK to return to the Main tab ...

Page 86: ... the Adjustments options you want to use 8 Click OK to return to the Main tab 9 Print a test copy of your double sided document to test the selected settings 10 Follow any instructions displayed on the screen during printing Double sided Printing Options Windows Print Density Adjustments Windows Parent topic Printing with Windows Related references Double sided Printing Capacity Related tasks Sele...

Page 87: ...t the Booklet checkbox and a binding option to print double sided pages as a booklet Parent topic Selecting Double sided Printing Settings Windows Print Density Adjustments Windows You can select any of the available options on the Print Density Adjustment window to adjust the print quality of your double sided print job Print Density Sets the level of ink coverage for double sided printing Increa...

Page 88: ...on to size your image to fit the paper you loaded Select the size of your document or photo as the Document Size setting and the size of your paper as the Output Paper setting If you want to center your image on the paper select the Center option Select the Zoom to option to reduce or enlarge your document or photo by a specific percentage Select the percentage in the menu 2 Select one of the foll...

Page 89: ...utton to create your own pattern and click the Settings button to customize the pattern Watermark adds a visible watermark to your printout Note Click the Add Delete button to create your own watermark and click the Settings button to customize the watermark Header Footer adds information such as the date and time to the top or bottom of your printout Note Click the Settings button to customize th...

Page 90: ...r tones Depending on the selected color mode you can also adjust the midtone density using the Gamma setting Fix Photo Improves the color contrast and sharpness of flawed photos Note Fix Photo uses a sophisticated face recognition technology to optimize photos that include faces For this to work both eyes and the nose must be visible in the subject s face If your photo includes a face with an inte...

Page 91: ... increase readability Emphasize Thin Lines Adjusts the weight of printed lines to increase visibility Edge Smoothing Smooths jagged edges in low resolution images such as screen captures or images from the Web Fix Red Eye Reduces or removes red eye in photos Print Text in Black Prints colored text in black For Color Text Prints colored text on a background pattern or underlined For Color Graphs an...

Page 92: ...ft to right Parent topic Selecting Additional Layout and Print Options Windows Header Footer Settings Windows You can select any of the Header Footer Settings options to add headers or footers when you print The items are available to print at the top or bottom of your pages in either the left right or center of the page Note These settings are not saved with your document ...

Page 93: ... user name computer name date and time come from the Windows Control Panel on your computer Parent topic Selecting Additional Layout and Print Options Windows Selecting a Printing Preset Windows For quick access to common groups of print settings you can select a printing preset on the Main or More Options tab Note You can create your own preset by clicking the Add Remove Presets button 1 Click th...

Page 94: ... a preset to change its settings or delete it or use any of the available options on the screen to control your printing presets 4 To choose a preset for printing select it 5 Click OK Parent topic Printing with Windows Selecting Extended Settings Windows You can select additional settings that apply to all the print jobs you send to your product ...

Page 95: ...ight click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click 2 Select Printer Settings 3 Click the Maintenance tab You see the maintenance options 4 Click the Extended Settings button ...

Page 96: ...these settings on the Extended Settings window Enable EPSON Status Monitor 3 Enables product monitoring for ink and paper supplies and other issues Check Paper Width Before Printing Prevents printing beyond the edges of the paper if the paper size setting is incorrect may reduce print speed Short Grain Paper Prevents ink from smearing when you print on envelopes or other thick paper Separator Page...

Page 97: ...lor Matching Allows applications to perform ICM color matching Always Use the Driver s Paper Source Setting Prints using the paper source setting in the printer driver rather than the setting in your application Output 1 page documents facedown in 2 Sided mode Outputs single sided pages in a 2 sided print job facedown instead of faceup Output documents for filing Outputs all landscape portrait 1 s...

Page 98: ...int settings you are ready to save your settings and print 1 Click OK to save your settings You see your application s Print window such as this one 2 Click OK or Print to start printing Parent topic Printing with Windows Related tasks Selecting Basic Print Settings Windows ...

Page 99: ...Windows During printing you see this window showing the progress of your print job It allows you to control printing and check ink status To cancel printing click Cancel To see print jobs lined up for printing click Print Queue ...

Page 100: ... Apps screen and select Control Panel Hardware and Sound Devices and Printers Right click your product and select Printer properties Windows 7 Click and select Devices and Printers Right click your product and select Printer properties Windows Vista Click and select Control Panel Click Printer under Hardware and Sound then right click your product and select Properties 2 Click the Optional Setting...

Page 101: ... print settings select All Document Settings 5 Under Advanced Settings select the setting option you want to use for each locked setting 6 Click OK Locked Setting Options Parent topic Printing with Windows Locked Setting Options Select the options you want to use for any locked print settings ...

Page 102: ...ooter Off Prohibits headers or footers On Allows headers and footers Settings Lets you select the text and position for printing headers and footers Color Color Allows color printing Grayscale Allows printing in black or shades of gray only 2 sided printing Off Allows printing on one side of the paper only On Allows printing on both sides of the paper Multi Page Off Prohibits multi page settings 2...

Page 103: ... default print settings 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click 2 Select Printer Settings You see the printer settings window 3 Select the print settings you want to use as defaults in all your Windows programs 4 Click OK These settings are now the defaults selected for printing You can st...

Page 104: ...sed on the Windows printer software screens 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click 2 Select Printer Settings You see the printer settings window 3 Click the Maintenance tab You see the maintenance options 4 Select the language you want to use as the Language setting ...

Page 105: ... for updates or disable this feature 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click 2 Select Software Update Settings You see this window 3 Do one of the following To change how often the software checks for updates select a setting in the Check every menu To disable the automatic update feature ...

Page 106: ...gs Windows 10 S Parent topic Printing from a Computer Selecting Print Settings Windows 10 S Select the settings for your print job in your Windows 10 S application 1 Open a photo or document for printing 2 Select the print command in your application Note You may need to select a print icon on your screen the Print option in the File menu or another command See your application s help utility for ...

Page 107: ...a window like this 4 Select the type of paper you loaded as the Media setting Note The setting may not exactly match the name of your paper Check the paper type settings list for details 5 Click the Advanced button ...

Page 108: ... you loaded as the Paper Size setting 7 To print multiple copies select or enter the number as the Copy Count setting 8 To print multiple copies of multi page documents in sets select the Collated checkbox 9 Click OK You return to the printing preferences window ...

Page 109: ...109 10 Select the Layout tab 11 Select the orientation of your document as the Orientation setting ...

Page 110: ...14 Click OK or Print to start printing Parent topic Printing with the Built in Epson Driver Windows 10 S Printing on a Mac You can print with your product using any Mac printing program as described in these sections Note If you have an Internet connection it is a good idea to check for updates to your product software on Epson s support website or using Epson Software Updater Selecting Basic Prin...

Page 111: ...ings Mac Select the basic settings for the document or photo you want to print 1 Open a photo or document for printing 2 Select the print command in your application Note You may need to select a print icon on your screen the Print option in the File menu or another command See your application s help utility for details 3 Select your product as the Printer setting 4 If necessary click the Show De...

Page 112: ...Note The print window may look different depending on the Mac OS version and the application you are using 5 Select the Copies and Pages settings as necessary Note If you do not see these settings in the print window check for them in your application before printing ...

Page 113: ...zes may include additional options such as Borderless 7 Select any application specific settings that appear on the screen such as those shown in the image above for the Preview application 8 Select Print Settings or Printer Features from the pop up menu You see these settings Note The available print settings and appearance of the print window may be different than those covered here depending on...

Page 114: ...n a Mac Related tasks Selecting Page Setup Settings Mac Printing Your Document or Photo Mac Print Quality Options Mac You can select any of the available Print Quality options to fine tune the quality of your print Some settings may be unavailable depending on the paper type setting you have chosen Draft For draft printing on plain paper Draft Vivid For draft printing on plain paper with good qual...

Page 115: ...t Settings Mac Selecting Page Setup Settings Mac Depending on your application you may be able to select the paper size and orientation settings from the print window Note If you do not see these settings in the print window check for them in your application before printing They may be accessible by selecting Page Setup from the File menu 1 Select the size of the paper you loaded as the Paper Siz...

Page 116: ... options for your document or photo by selecting Layout from the pop up menu on the print window To print multiple pages on one sheet of paper select the number of pages in the Pages per Sheet pop up menu To arrange the print order of the pages select a Layout Direction setting To print borders around each page on the sheet select a line setting from the Border pop up menu To print on both sides o...

Page 117: ...g Settings from the pop up menu on the print window Note Some options may be pre selected or unavailable depending on other settings you have chosen or if you are accessing the product over a network This screen may be different depending on the Mac OS version you are using 1 Select one of the Two sided Printing options ...

Page 118: ...a test copy of your double sided document to test the selected settings 5 Follow any instructions displayed on the screen during printing Double sided Printing Options and Adjustments Mac Parent topic Printing on a Mac Related references Double sided Printing Capacity Double sided Printing Options and Adjustments Mac You can select any of the available options in the Two sided Printing Settings po...

Page 119: ...ng Time Sets the amount of time required for drying ink after printing on one side of the paper before printing the other side in double sided printing Parent topic Selecting Double sided Printing Settings Mac Managing Color Mac You can adjust the Color Matching and Color Options settings to fine tune the colors in your printout or turn off color management in your printer software 1 Select Color ...

Page 120: ...rinting on a Mac Color Matching and Color Options Mac You can select these settings on the Color Matching and Color Options menus Color Matching Settings EPSON Color Controls Lets you manage color using controls in your printer driver or turn off color management ColorSync Prints using standard color profiles for your product and paper to help match image colors You can customize the conversion me...

Page 121: ... sophisticated face recognition technology to optimize photos that include faces For this to work both eyes and the nose must be visible in the subject s face If your photo includes a face with an intentional color cast such as a statue you may want to turn off Fix Photo to retain the special color effects Off No Color Adjustment Turns off color management in your printer software so you can manag...

Page 122: ...rences Mac You can select these settings on the Options or Driver tab Skip Blank Page Ensures that your product does not print pages that contain no text or images Quiet Mode Lessens noise during printing but may decrease print speed Bidirectional printing Prints in both directions right to left and left to right speeding up printing but may reduce print quality ...

Page 123: ... for various operating conditions Establish bidirectional communication Allows the product to communicate with the computer Do not change the default setting unless you experience issues when using a shared printing pool Reduce Print Data Size Increases print data compression to improve print speed Not recommended when printing fine patterns Parent topic Selecting Printing Preferences Mac Printing...

Page 124: ...ress of your print job control printing and check ink status 1 Click the printer icon when it appears in the Dock You see the print status window 2 Select the following options as necessary for your Mac OS version To cancel printing click the print job and click or Delete To pause a print job click the print job and click or Hold To resume a print job click the paused print job and click or Resume...

Page 125: ...h Epson Photo You can print photos CD DVD labels and more using a variety of layouts and templates with Epson Photo Features include image corrections and adjustments and adding text and stamps to photos We recommend printing on genuine Epson photo paper for the best results Make sure you have set up your product as described on the Start Here sheet and installed the Epson Photo software See the E...

Page 126: ...ing the Epson Scan 2 Icon Starting a Scan from a Scanning Program Starting a Scan from a Smartphone or Tablet Parent topic Scanning Related topics Placing Originals on the Product Starting a Scan Using the Product Control Panel You can scan an image to a variety of destinations using your product s control panel 1 Make sure you installed the product software and connected the product to your compu...

Page 127: ...s 7 or Windows Vista computer the port is set up automatically on Windows 10 and Windows 8 x 6 Follow the instructions in the links below to complete your scan Scanning to a Connected Computer Scanning to the Cloud Setting Up a WSD Port Windows 7 Windows Vista Control Panel Scanning Options Changing Default Scan Job Settings Parent topic Starting a Scan Related topics Placing Originals on the Prod...

Page 128: ...t Scan 4 Select Computer You see a screen like this Note Select Dismiss on the information screen if necessary 5 Select Select a computer and choose one of the following options If your computer is connected to your product over a network select a connected computer from the displayed list If the computer is not listed select Search Again If you computer is connected to your product using a USB ca...

Page 129: ...an Using the Product Control Panel Related tasks Changing Default Scan Job Settings Related topics Placing Originals on the Product Scanning to the Cloud You can use the control panel to send your scanned files to a destination that you have registered with Epson Connect Note Make sure to set up your product using Epson Connect before using this feature 1 Place your original on the product for sca...

Page 130: ...aves the scanned file to the selected destination Parent topic Starting a Scan Using the Product Control Panel Related tasks Setting Up Epson Connect Services Related topics Placing Originals on the Product Setting Up a WSD Port Windows 7 Windows Vista You can scan to a networked Windows computer using WSD Web Services for Devices You must first set up a WSD port on your Windows 7 or Windows Vista...

Page 131: ...nstallation screen make sure your product is listed as Ready to use Then click Close 9 Do one of the following Windows 7 Click and select Devices and Printers Windows Vista Click Start and select Control Panel Hardware and Sound Printers 10 Make sure that an icon appears for your product s name on the network When you use WSD select your product name to scan over the network Parent topic Starting ...

Page 132: ...ng a book or the shadows that appear around a document when copying thick paper Off Remove Punch Holes On Erases the binding holes on a document Off Parent topic Starting a Scan Using the Product Control Panel Changing Default Scan Job Settings You can view or change the default scan job settings your product uses when you scan to your computer You do this using the Event Manager program 1 Do one ...

Page 133: ...ect a different job 6 Click OK 7 Click Close to close the Event Manager window Parent topic Starting a Scan Using the Product Control Panel Starting a Scan Using Epson ScanSmart You can start the Epson ScanSmart program to scan originals and easily review and edit scanned images After that you can save print or share them Windows 10 Click Epson Software Epson ScanSmart Windows 8 x Navigate to the ...

Page 134: ...s 10 S operating system you cannot use the software described in this section You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S you must obtain software only from the Windows Store Windows 10 Click and select EPSON Epson Scan 2 Windows 8 x Navigate to the Apps screen and select Epson Scan 2 Windows other versions Click or Start and sel...

Page 135: ...135 Mac Open the Applications folder open the Epson Software folder and select Epson Scan 2 You see an Epson Scan 2 window like this ...

Page 136: ...n You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S you must obtain software only from the Windows Store 1 Open your scanning program and select its scanning option See your scanning program help for instructions 2 Select your product Note In certain programs you may need to select your product as the source first If you see a Select S...

Page 137: ...137 You see an Epson Scan 2 window like this ...

Page 138: ... tasks Using the Epson Smart Panel Mobile App Scanning a Document in Epson ScanSmart You can scan and review documents and photos in Epson ScanSmart Note The images in this guide show Windows screens Mac screens may be slightly different Depending on your product model and software version not all options may be available 1 Load your original into the product 2 Open Epson ScanSmart on your compute...

Page 139: ...elect an option for the Scan area setting if necessary Note The Scan area setting limits the scan area to a selected size starting at the placement arrow on the scanner bed It does not scale the image to the selected size 4 Select SCAN ...

Page 140: ...Stitch Images and follow the on screen instructions to combine them into a single image 6 If Photo Mode is automatically detected the following enhancement options are available Auto Color Enhancement automatically adjusts the brightness contrast and saturation of your photos Restore Faded Colors restores the colors in faded photos automatically Remove Red Eye automatically removes the red eye eff...

Page 141: ...ow Saving a Scan Attaching a Scan to Email Sending a Scan to a Cloud Service Printing a Scan Parent topic Scanning Saving a Scan You can save a scanned image to your computer in a variety of formats 1 Make sure your originals are scanned and reviewed See the link below 2 In the Select Action window click Save ...

Page 142: ...ng a Document in Epson ScanSmart Attaching a Scan to Email You can attach a scanned image to an email as a file attachment Note Your email app and account settings should be configured before scanning You must install a MAPI type email program such as Outlook Express Windows Live Mail Entourage or Mac Mail Attach to Email only supports 32 bit MAPI compatible mail apps Web based email services such...

Page 143: ...Character Recognition language If you also want to save a copy of the scanned image to your computer make sure the checkbox is selected and select the folder on your computer in which to save the file 4 Click Attach to E mail Your email program opens with the file attached to a new email Parent topic Scanning a Document in Epson ScanSmart Sending a Scan to a Cloud Service You can upload scanned im...

Page 144: ...t type and scan date for the file name are automatically detected You can change them as necessary You can save the scanned image in a variety of formats If you select Searchable PDF as the File type setting you can select the OCR Optical Character Recognition language If you also want to save a copy of the scanned image to your computer click the checkbox 5 Click Send Parent topic Scanning a Docu...

Page 145: ...change the print settings if necessary Select the number of copies you want to print If you also want to save a copy of the scanned image to your computer click the checkbox The document type and scan date for the file name are automatically detected You can change them as necessary You can save the scanned image in a variety of formats If you select Searchable PDF as the File type setting you can...

Page 146: ... Changing the Save Settings Customizing Action Icons Parent topic Scanning Changing the Epson Product If you are using more than one Epson product with Epson ScanSmart you can change the product that you are using with your computer Note A product connected to your computer via USB takes priority over a product with a Wi Fi connection 1 On the main screen click Change You see a screen like this ...

Page 147: ... such as the resolution document size and more Note If you select Auto Mode you cannot change the scan settings 1 Click the Settings button You see a screen like this 2 Do one of the following To change Document Mode settings select Document Mode Custom Settings To change Photo Mode settings select Photo Mode and click Close When you start a scan you will be prompted to select scan settings ...

Page 148: ...148 You see a screen like this 3 Change the settings as necessary and click Save Parent topic Selecting Epson ScanSmart Settings ...

Page 149: ...149 Changing the File Name Settings You can change the default file naming method for your scans 1 Click the Settings button You see a screen like this 2 Click the File Name Settings tab ...

Page 150: ...a prefix for the file name Select the date format Select a numbering format as the counter format 4 Click Close Parent topic Selecting Epson ScanSmart Settings Changing the Save Settings You can change the file type options for saving your scans 1 Click the Settings button ...

Page 151: ...151 You see a screen like this 2 Click the Save Settings tab ...

Page 152: ...ange the settings as necessary 4 Click Open folder after saving to open the file folder after a file is saved 5 Click Close Save Settings Parent topic Selecting Epson ScanSmart Settings Save Settings You can change the settings for how scanned images are saved PDF Options ...

Page 153: ... Standard Images load from top to bottom in a web browser It takes longer to load the entire image Progressive Images first load completely at low resolution and then adjust to high resolution in a web browser Embed ICC Profile Windows only Allows you to add ICC profiles to the image TIFF Options Setting Options Description Byte Order Windows Macintosh Specifies the operating system where the scan...

Page 154: ... Icons You can customize which scan action icons appear on the Select Action screen Note You can also customize them by clicking the Customize icon on the Select Action screen 1 Click the Settings button You see a screen like this 2 Click the Customize Actions tab ...

Page 155: ...an your document and save the scanned image in various file formats in your operating system s Documents or My Documents folder or open it in your scanning program You can preview the scanned image and select or change settings as necessary Note If you are using your Epson product with the Windows 10 S operating system you cannot use the software described in this section You also cannot download ...

Page 156: ...156 You see this window ...

Page 157: ...ution setting you want to use for your scan 7 Select the Rotate setting to rotate the scanned image 8 Select the Correct Document Skew setting to correct skewed originals image contents or both 9 Click the Preview button Epson Scan 2 previews your original and displays the results in the Epson Scan 2 window 10 Reinsert your original into the ADF if necessary 11 Select any of the additional setting...

Page 158: ...gs may be available depending on other settings you have chosen Rotate Rotates the original image clockwise to the desired angle before scanning it Select Auto to allow your product to automatically rotate the image based on the orientation of the text may take longer to scan Correct Document Skew Corrects skewed originals image contents or both Add or edit pages after scanning Lets you add remove...

Page 159: ...he scanned image Contrast Adjusts the difference between the light and dark areas of the overall scanned image Gamma Adjusts the midtone density of the scanned image Unsharp Mask Makes the edges of certain image areas clearer Turn off this option to leave softer edges Descreening Removes the ripple pattern that might appear in subtly shaded image areas such as skin tones This option improves resul...

Page 160: ...the scanned original Note The required Epson Scan 2 OCR Component is installed automatically when you install your product software as instructed on the Start Here sheet If you install your scanner software programs individually be sure to also install this component if you want to perform OCR 1 Load your original in the product for scanning 2 Start Epson Scan 2 3 Select your scan settings 4 Click...

Page 161: ...he PDF or protect printing or editing properties 12 Click OK 13 Confirm the File Name setting and select a Folder setting for your document 14 Click Scan The scanned image is saved as a searchable PDF Parent topic Scanning in Epson Scan 2 Image Format Options You can select different image formats and related options For details on available options click the icon on the Epson Scan 2 Image Format ...

Page 162: ...mat that is readable by Windows and Mac systems using Adobe Reader Acrobat or other programs You can save multi page documents in one PDF file Recognized text in the scanned document can be searched Parent topic Scanning in Epson Scan 2 Scan Resolution Guidelines The Resolution setting measured in dpi dots per inch controls the amount of detail captured in your scans Increasing the resolution rais...

Page 163: ...i dots per inch and you will double the image size later change the Resolution setting to 600 dpi You will scan the image at 100 or a smaller size Select the Epson Scan 2 Resolution setting based on how you will use the scanned image Email view on a computer screen post on the web 96 to 200 dpi Print fax convert to editable text OCR create searchable PDF 200 to 300 dpi Parent topic Scanning in Eps...

Page 164: ...nuine ink to ensure optimal print quality and performance Note The product has a low ink alert system The accuracy of this system depends on the user refilling the ink tanks correctly The product cannot directly measure the ink levels in the tanks instead it estimates the amount of ink remaining by internally monitoring ink usage The low ink alert system may generate inaccurate messages if the ink...

Page 165: ...ngings it may not come off Do not open the ink bottle package until you are ready to fill an ink tank Ink bottles are vacuum packed to maintain reliability If you leave an ink bottle unpacked for a long time before using it print quality may be affected If the ink level is below the lower line on an ink tank refill the ink Continued use of the product when the ink level is below the lower line on ...

Page 166: ...not affect product function or performance The specification and appearance of the ink bottles are subject to change without prior notice for improvement If an ink bottle is dented you can still use the ink The quality and quantity of ink will not be affected When printing in monochrome or grayscale color ink may be used instead of black ink depending on the paper type or print quality settings Th...

Page 167: ...k remaining by internally monitoring ink usage The low ink alert system may generate inaccurate messages if the ink tanks are not refilled according to these instructions As a precaution perform regular visual inspections of the ink tanks to ensure ink levels do not fall below the lower line Continued use of the product when the ink level is below the lower line on the tank could damage the produc...

Page 168: ...k Bottle and Maintenance Box Part Numbers Checking Ink and Maintenance Box Levels Windows A low ink reminder appears if you try to print when ink is low and you can check your ink levels at any time using a utility on your Windows computer 1 To check your ink and maintenance box levels access the Windows Desktop and double click the icon for your product in the right side of the Windows taskbar or...

Page 169: ...te The ink levels displayed are an estimate and may differ from the actual ink remaining in the ink tanks To confirm the actual remaining ink visually check the ink levels in the ink tanks Continued use of the product when the ink level is below the lower line on the tank could damage the product ...

Page 170: ...g Ink and Maintenance Box Levels Mac You can check your ink levels using a utility on your Mac 1 In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility 2 Select EPSON Status Monitor You see a window like this ...

Page 171: ...t when the ink level is below the lower line on the tank could damage the product Parent topic Checking the Ink and Maintenance Box Levels Related concepts Maintenance Box Replacement Related tasks Refilling the Ink Tanks Disabling Special Offers with Windows You can disable special offers messages from Epson using a utility on your Windows computer 1 Access the Windows Desktop and right click the...

Page 172: ...urchase genuine Epson ink maintenance boxes and paper at epson com U S sales or epson ca Canadian sales You can also purchase supplies from an Epson authorized reseller To find the nearest one call 800 GO EPSON 800 463 7766 in the U S or 800 807 7766 in Canada Note Epson s warranties do not extend to any damage caused by the use of third party ink or ink not designed for your printer ...

Page 173: ...aintenance Box Refilling the Ink Tanks Make sure you have new ink bottles handy and have read the ink safety precautions before you begin You can continue to use the product even if one or more ink tanks are not filled all the way However for the most accurate ink level monitoring fill all the ink tanks up to the top line Note The product has a low ink alert system The accuracy of this system depe...

Page 174: ...ing your hands If ink spills wipe it off immediately with a damp towel to avoid permanent stains If ink gets on your clothes or belongings it may not come off 1 Turn on your product 2 Close the document cover if it is open 3 Lift up the scanner unit with both hands until it locks ...

Page 175: ... cover 5 Read the precautions on the screen and then proceed to the next screen 6 Open the cap for the ink tank you are going to fill Note Make sure that the color of the ink tank matches the ink color that you want to refill ...

Page 176: ...hem immediately with water If ink gets into your mouth spit it out immediately Seek medical advice if problems persist Keep the ink bottles out of the reach of children and do not drink the ink 8 Position the top of the ink bottle with the filling port and then insert the bottle straight onto the port Ink flows into the tank Note Refer to the color coded sticker on the ink tank unit to identify th...

Page 177: ...e Ink flows into the tank and stops automatically when the ink is filled to the upper line Note If ink does not flow from the bottle lift and reinsert the bottle If the ink has reached the upper line of the tank do not remove and reinsert the bottle or ink may leak ...

Page 178: ...he bottle may be damaged or ink may leak If any ink remains in the bottle replace the bottle cap and tighten it Store the bottle upright for later use 11 Securely close the ink tank cap 12 Repeat the previous steps as necessary for each ink tank you need to refill 13 Close the ink tank cover then close the scanner unit using both hands ...

Page 179: ...uring printing or print head cleaning When you see a message on the LCD screen follow the on screen instructions to replace the maintenance box Note When the maintenance box is full you cannot print or clean the print head until it is replaced However you can perform operations that do not require ink such as scanning Note the following precautions when replacing the maintenance box Do not remove ...

Page 180: ...a long period Keep the maintenance box away from direct sunlight Note The maintenance box is a user replaceable part and is not covered by the product warranty Parent topic Refilling Ink and Replacing the Maintenance Box Related concepts Purchase Epson Ink and Maintenance Box Related tasks Checking Maintenance Box Status on the LCD Screen ...

Page 181: ...nly if print quality declines You can check for clogged nozzles before you clean them so you don t clean them unnecessarily Note You cannot clean the print head if the ink level has reached the lower line on the ink tank and may not be able to clean it when the ink level in any of the tanks is low You must refill the ink tank first If you still see white or dark lines or gaps in your printouts eve...

Page 182: ... head nozzles using the control panel on your product 1 Make sure there are no errors on the LCD screen and the output tray is extended 2 Load a few sheets of plain paper in the product 3 Press the home button if necessary 4 Select Maintenance Print Head Nozzle Check 5 Select Print The nozzle check pattern is printed ...

Page 183: ...he printed pattern to see if there are gaps in the lines Print head is clean Print head needs cleaning Print head needs Power Cleaning 7 Do one of the following If there are no gaps the print head is clean Select O ...

Page 184: ... Related tasks Loading Paper in the Cassette Checking the Nozzles Using a Computer Utility You can check the print head nozzles using a utility on your Windows or Mac computer 1 Make sure there are no errors on the LCD screen and the output tray is extended 2 Load a few sheets of plain paper in the product 3 Do one of the following Windows Access the Windows Desktop and right click the icon for yo...

Page 185: ...185 You see a window like this 5 Click Print ...

Page 186: ... 6 Check the printed pattern to see if there are gaps in the lines Print head is clean Print head needs cleaning Print head needs Power Cleaning 7 Do one of the following If there are no gaps click Finish ...

Page 187: ...rint head Note You cannot clean the print head if the ink level has reached the lower line on the ink tank and may not be able to clean it when the ink level in any of the tanks is low You must refill the ink tank first Cleaning the Print Head Using the Product Control Panel Cleaning the Print Head Using a Computer Utility Parent topic Print Head Maintenance Related tasks Refilling the Ink Tanks C...

Page 188: ...and stays on when the cleaning cycle is finished When the cleaning cycle is finished you see a message on the screen and a nozzle pattern prints Caution Never turn off the product or open the scanner unit during a cleaning cycle or you may not be able to print ...

Page 189: ...he printed pattern to see if there are gaps in the lines Print head is clean Print head needs cleaning Print head needs Power Cleaning 7 Do one of the following If there are no gaps the print head is clean Select O ...

Page 190: ... Cleaning Related tasks Loading Paper in the Cassette Cleaning the Print Head Using a Computer Utility You can clean the print head using a utility on your Windows or Mac computer 1 Make sure there are no errors on the LCD screen and the output tray is extended 2 Load a few sheets of plain paper in the product 3 Do one of the following Windows Access the Windows Desktop and right click the icon fo...

Page 191: ... cleaning cycle and stays on when the cleaning cycle is finished Caution Never turn off the product or open the scanner unit during a cleaning cycle or you may not be able to print 6 When the cleaning cycle is finished you can check to see if the nozzles are clean click Print Nozzle Check Pattern and click Print ...

Page 192: ...to see if there are gaps in the lines Print head is clean Print head needs cleaning Print head needs Power Cleaning If there are no gaps click Finish If there are gaps or the pattern is faint click Clean to clean the print head again ...

Page 193: ...you can run a Power Cleaning If you do not see improvement after running a Power Cleaning turn off the product and wait at least 12 hours before running another Power Cleaning Caution Running a Power Cleaning consumes a lot of ink so you should run it only if necessary Make sure each ink tank is at least one third full before running a Power Cleaning or it may damage the product Caution Power Clea...

Page 194: ...5 Select OK on the confirmation screen and then run a nozzle check If the print quality did not improve turn off the printer and wait at least 12 hours before running another nozzle check Run Print Head Cleaning or Power Cleaning depending on the printed pattern If the print quality does not improve after running the Power Cleaning utility multiple times contact Epson for support Parent topic Powe...

Page 195: ...the right side of the Windows taskbar or click the up arrow and right click Select Printer Settings and click the Maintenance tab Mac In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility 4 Select Power Cleaning You see a window like this 5 Follow the on...

Page 196: ...d Alignment If your printouts become grainy or blurry you notice misalignment of vertical lines or you see dark or light horizontal bands you may need to align the print head Note Banding may also occur if your print head nozzles need cleaning Aligning the Print Head Using the Product Control Panel Parent topic Adjusting Print Quality Aligning the Print Head Using the Product Control Panel You can...

Page 197: ...le you are printing a head alignment pattern 7 Check the printed pattern and select the number representing the most solid printed pattern for each set on the LCD screen Vertical Alignment Horizontal Alignment 8 Press the OK button when you are finished Parent topic Print Head Alignment ...

Page 198: ...any excess ink 1 If printouts are smeared or scuffed load plain paper in the cassette in this size Letter 8 5 11 inches 216 279 mm or A4 8 3 11 7 inches 210 297 mm 2 Select Maintenance Paper Guide Cleaning 3 Follow the on screen instructions to clean the paper guide 4 Repeat these steps as necessary until the paper comes out clean 5 If the paper is still smeared with ink turn off the product and l...

Page 199: ...head nozzles Do not touch the flat white cable the translucent film or the ink tubes inside the product 7 Close the scanner unit Note The scanner unit is designed to close slowly with slight resistance to help prevent injury to your fingers Continue to close the scanner unit even if you feel some resistance Parent topic Adjusting Print Quality Related tasks Loading Paper in the Cassette ...

Page 200: ...bs cup 59 ml water containing 2 to 3 drops of mild dish detergent A small flashlight Caution Do not use any other liquid to clean the print head path or you may damage your product Do not use tissue paper to clean the inside of the product The print head nozzles may become clogged with lint 1 Turn off the product 2 Unplug the power cable 3 Disconnect any connected cables 4 Close the document cover...

Page 201: ...01 Caution Do not touch the flat white cable translucent film or ink tubes inside the product Doing so may cause a malfunction 6 Using the flashlight check the translucent film shown here for ink smears ...

Page 202: ...prings and damage your product 8 Use a new dry cotton swab to dry the translucent film 9 Repeat steps 7 and 8 as necessary to clean all ink smears 10 When the translucent film is dry close the scanner unit Note The scanner unit is designed to close slowly with slight resistance to help prevent injury to your fingers Continue to close the scanner unit even if you feel some resistance 11 Reconnect a...

Page 203: ...u encounter repeated paper feed issues from the cassette clean the paper rollers inside the product 1 Turn off the product 2 Unplug the power cable 3 Disconnect any connected cables 4 Close the document cover if necessary 5 Open the scanner unit with both hands until it locks ...

Page 204: ...t securely closed ink may leak 7 Close the scanner unit Note The scanner unit is designed to close slowly with slight resistance to help prevent injury to your fingers Continue to close the scanner unit even if you feel some resistance 8 Slide out the paper cassette and remove the paper ...

Page 205: ...e careful not to trap your fingers under the product 10 Use a soft moist cloth to clean the paper rollers as shown Rotate the rollers to clean them thoroughly 11 Return the product to its normal position Caution Do not leave the printer on its side for an extended period of time ...

Page 206: ... concepts Print Head Nozzle Check Checking the Number of Sheets on the LCD Screen You can view the total number of prints black and white prints and color prints that have been printed 1 Press the home button if necessary 2 Select Settings Print Counter to view the number of prints Parent topic Checking the Number of Sheets Fed Checking the Sheet Counter Windows You can check the number of sheets ...

Page 207: ...ecking the Number of Sheets Fed Checking the Sheet Counter Mac You can check the number of sheets of paper that have fed through the product by checking the sheet counter 1 In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility 2 Select Printer and Option...

Page 208: ...208 You see this window 3 After checking the number of sheets fed into the printer click OK to close the window Parent topic Checking the Number of Sheets Fed ...

Page 209: ...duct or you may damage it Do not use oil or other lubricants inside the product or let water get inside it Do not touch the flat white cable translucent film or ink tubes inside the product 1 Turn off the product 2 Unplug the power cord 3 Disconnect any connected cables 4 Pull out the paper cassette and remove the paper 5 Clean the outer case and control panel with a soft clean cloth moistened wit...

Page 210: ...s area on the left with a soft lint free cloth microfiber is recommended moistened with a little glass cleaner Caution Do not spray glass cleaner directly on the glass and do not press the glass surface with any force 8 Close the document cover ...

Page 211: ... is recommended to clean the rollers and the interior of the ADF 11 Close the ADF cover Parent topic Cleaning and Transporting Your Product Transporting Your Product If you need to store your product or transport it some distance prepare it for transportation as described here ...

Page 212: ...e to keep the ink bottle upright when tightening the cap and take measures to prevent ink from leaking when transporting the ink bottles Do not put opened ink bottles in the box with the product Do not carry the product by its control panel this may damage the product 1 Turn off the product 2 Wait until the power light turns off and then unplug the power cable Caution Wait until the power light is...

Page 213: ...onnect any connected cables 4 Remove all the paper from the product 5 Close the document cover if necessary 6 Lift up the scanner unit with both hands until it locks 7 Secure the print head to the case with tape ...

Page 214: ...uct 8 Make sure the ink tank caps are securely closed and close the ink tank cover 9 Lower the scanner unit using both hands Note The scanner unit is designed to close slowly and resist a little as a precaution against injuring your fingers Continue to close the scanner unit even if you feel some resistance ...

Page 215: ... in its original packaging materials if possible or use equivalent cushioning around the product Be sure to remove the tape from the print head before turning on your product If print quality has declined when you print again clean and align the print head Parent topic Cleaning and Transporting Your Product ...

Page 216: ...ere to Get Help Checking for Software Updates It s a good idea to check Epson s support website occasionally for free updates to your product software Visit epson com support U S or epson ca support Canada and select your product Windows Your printer software automatically checks for updates You can also manually update the software by selecting Software Update here Accessing the Windows Desktop a...

Page 217: ...rent topic Solving Problems Related tasks Changing Automatic Update Options Viewing the Help Screen You can view troubleshooting or how to topics on the LCD screen at any time 1 Press the help button 2 Select an option to view instructional images or animations Parent topic Solving Problems Product Status Messages You can often diagnose problems with your product by checking the messages on its LC...

Page 218: ... near the end of its service life and the message will be displayed until the ink pad is replaced Contact Epson for support To resume printing select Dismiss The printer s borderless printing ink pad has reached the end of its service life It is not a user replaceable part Please contact Epson support The ink pad is at the end of its service life Turn off the product and contact Epson for support ...

Page 219: ...er collect distribute and contain the ink that is not used on printed pages During the life of your product it may reach a condition where either satisfactory print quality cannot be maintained or the ink pads have reached the end of their usable life The Epson Status Monitor your LCD screen or lights on the control panel will advise you when these parts need replacing If this happens during the s...

Page 220: ...s on the user refilling the ink tanks correctly The product cannot directly measure the ink levels in the tanks instead it estimates the amount of ink remaining by internally monitoring ink usage The low ink alert system may generate inaccurate messages if the ink tanks are not refilled according to these instructions As a precaution perform regular visual inspections of the ink tanks to ensure in...

Page 221: ...ontact Epson Parent topic Solving Problems Related concepts Uninstall Your Product Software Print Head Cleaning Power Cleaning Related references Where to Get Help Related tasks Loading Paper in the Cassette Aligning the Print Head Using the Product Control Panel Resetting Control Panel Defaults If you have a problem with settings on the product control panel you can reset them to their factory de...

Page 222: ...ord plug the power cord back in then turn your product on and off again using the power button Parent topic Solving Setup Problems Noise After Filling the Ink If you hear noises from your product after filling the ink tanks with ink check these explanations The first time you fill the tanks with ink the product must charge its print head Wait until charging finishes before you turn off the product...

Page 223: ...ur system administrator If you are printing over a network make sure your product is set up properly on the network If the USB cable is not recognized try using a different USB cable Parent topic Solving Setup Problems Related concepts Uninstall Your Product Software Related references Windows System Requirements Mac System Requirements Solving Network Problems Check these solutions if you have pr...

Page 224: ...me Network 5 GHz See your router documentation or contact your internet service provider for instructions Verify that your router or access point is operating correctly by connecting to it from your computer or another device Print a network connection report and check the codes and messages on the report to help determine the cause of the problem You may need to disable the firewall and any anti ...

Page 225: ...e subnet mask assigned to the product Restart the wireless router or reset the network settings for the product If you are using a Wi Fi Direct connection that suddenly disconnects the Wi Fi direct password on your device may have been changed If necessary delete the existing DIRECT xxxxxxxx connection settings from your device and enter a new password See your device documentation for instruction...

Page 226: ...ode If your router uses a single network name SSID for both the 2 4 GHz and 5 GHz band give each band its own network name SSID instead such as Home Network 2 4 GHz and Home Network 5 GHz See your router documentation or contact your internet service provider for instructions Check to see if your wireless router or access point has an enabled Privacy Separator function that is preventing detection...

Page 227: ...ation or contact your internet service provider for instructions Parent topic Solving Network Problems Related concepts Uninstall Your Product Software Wireless Network Connection is Unstable on a Mac If you connected a device to a USB 3 0 port on your Mac you may experience wireless network interference between your product and your Mac If you cannot connect to your product over the wireless netw...

Page 228: ... install your product s network software as described in your product documentation Make sure that the latest version of your product s Epson printer driver is installed If a genuine Epson printer driver is not installed the available functions are limited Print a network status sheet and verify that the network settings are correct If the network status is Disconnected check any cable connections...

Page 229: ...t documentation for instructions on disabling the Privacy Separator function If you are connecting the product wirelessly via EpsonNet Setup and the Wi Fi connection icon is not lit or does not appear on the product s LCD screen make sure your product software was installed correctly If necessary reinstall your software Check your product s connection status by opening the EPSON Status Monitor 3 W...

Page 230: ...w seconds and restart it If Epson Scan 2 cannot restart turn off your product turn it back on and try restarting Epson Scan 2 again Check the scanner setting and reset the connection if necessary using Epson Scan 2 Utility Windows 10 Click and select EPSON Epson Scan 2 Utility Make sure your product is selected If necessary select the Other tab and click Reset Windows 8 x Navigate to the Apps scre...

Page 231: ...pic Solving Problems Product Makes Noise But Nothing Copies If your product makes a noise but nothing copies try these solutions Run a nozzle check to see if any of the print head nozzles are clogged Then clean the print head if necessary If the nozzle check page does not print but the product s power is on make sure your product software is installed correctly Make sure your product is level not ...

Page 232: ...or the top or bottom of the paper is smeared load paper in the correct direction and slide the edge guides to the edges of the paper Parent topic Solving Copying Problems Position Size or Margins of Copies are Incorrect If the position size or margins of your copies are incorrect try these solutions When placing originals in the ADF make sure the edge guides are against the edges of the paper When...

Page 233: ...parate the sheets and reload it Do not load more than the recommended number of sheets Make sure your paper meets the specifications for your product If paper jams when you print on both sides of the paper try loading fewer sheets For best results follow these guidelines Use new smooth high quality paper that is not curled creased old too thin or too thick Load paper in the cassette printable side...

Page 234: ...ake sure the document is not curled or creased Try cleaning the inside of the ADF Do not load originals above the arrow mark on the ADF edge guide Parent topic Solving Paper Problems Related references Automatic Document Feeder ADF Specifications Related topics Placing Originals on the Product Paper Jams Inside the Product If you see a message that paper has jammed in the product follow the on scr...

Page 235: ...e solutions If paper does not eject fully you may have set the wrong paper size Cancel printing to eject the paper Select the correct paper size when you reprint If paper is wrinkled when it ejects it may be damp or too thin Load new paper and be sure to select the correct paper type setting when you reprint If you are using letterhead paper select the appropriate paper type setting Parent topic S...

Page 236: ...limited Run a product check to see if a test page prints If the test page prints check to see if your product software is installed correctly Make sure your system meets the requirements for your operating system If you are printing a high resolution image you may need more than the minimum requirements Print the image at a lower resolution or if necessary increase your system s memory In Windows ...

Page 237: ...e to the Apps screen and select Control Panel Hardware and Sound Devices and Printers Right click your product name select Printing Preferences and select your product name again if necessary Windows 7 Click and select Devices and Printers Right click your product name select Printing Preferences and select your product name again if necessary Windows Vista Click select Control Panel and click Pri...

Page 238: ...e print mechanism from overheating or becoming damaged Let the product rest with the power on for 30 minutes then try printing again If you are printing over a wireless network factors such as interference network traffic or weak signal strength may affect your printing speed Note If you are using a 5 GHz wireless router set the router to operate in dual band 2 4 GHz and 5 GHz mode If your router ...

Page 239: ... tab select Show hidden files folders and drives in the Advanced settings list and click OK 2 Right click the EPAUDF01 AUD file and select Delete 3 Restart your computer and try printing again Parent topic Solving Problems Printing from a Computer Related references Windows System Requirements Mac System Requirements Paper or Media Type Settings Printing Software Related tasks Selecting Basic Prin...

Page 240: ...t Problems Related tasks Selecting Additional Layout and Print Options Windows Selecting Basic Print Settings Mac Selecting Print Layout Options Mac Too Many Copies Print Make sure that the Copies setting in your printing program or printer software is not set for multiple copies Parent topic Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings Windows Selecting Ba...

Page 241: ...hoto Windows Printing Your Document or Photo Mac Related topics Loading Paper Incorrect Margins on Printout If your printed page has incorrect margins try these solutions Make sure you selected the correct paper size settings in your printing program and printer software Make sure you selected the correct margins for your paper size in your printing program Make sure your paper is positioned corre...

Page 242: ... the paper Parent topic Solving Page Layout and Content Problems Related references Borderless Paper Type Compatibility Related tasks Selecting Basic Print Settings Windows Selecting Basic Print Settings Mac Selecting Page Setup Settings Mac Selecting Extended Settings Windows Selecting Printing Preferences Mac Selecting Print Layout Options Mac Incorrect Characters Print If incorrect characters a...

Page 243: ...on the control panel Make sure your paper is positioned correctly for feeding into the printer Clean the scanner glass and document cover If the edges of a copy are cropped slightly move the original away from the edges of the scanner glass Make sure you selected the correct margins for your paper size in your printing program Be sure to select the appropriate original size setting for your origin...

Page 244: ... sure the product is not printing while tilted or at an angle Parent topic Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings Windows Aligning the Print Head Using the Product Control Panel Selecting Basic Print Settings Mac Related topics Loading Paper Solving Print Quality Problems Check these sections if your printouts have problems with print quality but your...

Page 245: ...ftware When horizontal banding appears or the top or bottom of the paper is smeared load paper in the correct direction and slide the edge guides to the edges of the paper When vertical banding appears or the paper is smeared clean the paper path You may need to refill the ink Visually check the ink levels If you have not used the product for a long time run the Power Cleaning utility Note Power C...

Page 246: ...hes the type of paper you loaded Make sure you loaded the printable side of the paper correctly for your product If you are printing on thick paper or envelopes make sure you select the appropriate settings In Windows you can also try selecting Short Grain Paper in Extended Settings Remove each sheet from the output tray as it is printed Avoid handling printouts on glossy paper right after printin...

Page 247: ... the Power Cleaning utility Then run a nozzle check to see if print quality has improved If you have not used the product for a long time run the Power Cleaning utility Note Power Cleaning consumes a lot of ink so run this utility only if you cannot improve print quality by cleaning the print head Note Your product will not operate properly while tilted at an angle Place it on a flat stable surfac...

Page 248: ...ou have not used the product for a long time run the Power Cleaning utility Note Power Cleaning consumes a lot of ink so run this utility only if you cannot improve print quality by cleaning the print head If you printed when the ink levels were too low to be seen in the ink tank windows refill the ink tanks to the upper lines and then run the Power Cleaning utility to replace the ink inside the i...

Page 249: ...t quality in the product software You may need to increase the image resolution or print a smaller size see your software documentation Note Images from the Internet may be low resolution and not result in a high quality printout If you enlarged the image size in an image editing program you need to increase the image resolution setting to retain a high image quality Increase the image resolution ...

Page 250: ...er software try selecting Standard Windows or Normal Mac instead Run a nozzle check to see if any of the print head nozzles are clogged Then clean the print head if necessary The ink levels may be low and you may need to refill the ink Visually check the ink levels If you printed when the ink levels were too low to be seen in the ink tank windows refill the ink tanks to the upper lines and run the...

Page 251: ...nly if you cannot improve print quality by cleaning the print head Parent topic Solving Print Quality Problems Related concepts Print Head Nozzle Check Print Head Cleaning Power Cleaning Checking the Ink and Maintenance Box Levels Related references Compatible Epson Papers Related tasks Refilling the Ink Tanks Selecting Basic Print Settings Windows Selecting Basic Print Settings Mac Selecting Addi...

Page 252: ...esetting the settings does not solve the problem uninstall and reinstall the scanner software Parent topic Solving Scanning Problems Related concepts Uninstall Your Product Software Related references Windows System Requirements Mac System Requirements Cannot Start Epson Scan 2 If you cannot start Epson Scan 2 try these solutions Make sure your product is turned on and any interface cables are sec...

Page 253: ... Scan 2 try reinstalling it Parent topic Solving Scanning Problems Related concepts Uninstall Your Product Software Scan Resolution Guidelines Related references Additional Scanning Settings Advanced Settings Tab Related tasks Starting a Scan Using the Epson Scan 2 Icon Starting a Scan from a Scanning Program Related topics Starting a Scan Scanning is Slow If scanning becomes slow try these soluti...

Page 254: ...mart help utility Image Consists of a Few Dots Only Line of Dots Appears in All Scanned Images Straight Lines in an Image Appear Crooked Scanned Image Quality Problems Characters are Not Recognized During Conversion to Editable Text OCR Image Colors are Patchy at the Edges Ripple Patterns Appear in an Image Scanned Image Edges are Cropped Resetting the Epson Scan 2 Settings Parent topic Solving Pr...

Page 255: ...ered to your original If you are scanning from the ADF make sure the ADF edge guide fits against the loaded originals You can also try cleaning the ADF and scanning again Parent topic Solving Scanned Image Quality Problems Related tasks Cleaning Your Product Straight Lines in an Image Appear Crooked If straight lines in an original appear crooked in a scanned image make sure to place your original...

Page 256: ... Grayscale change the Text Enhancement setting to High Image is Too Dark If the Image Type is set to Color or Grayscale adjust the Brightness setting Check the brightness and contrast settings of your computer monitor Back of Original Image Appears in Scanned Image Place a piece of black paper on the back of the original and scan it again Adjust these Epson Scan 2 or Epson ScanSmart settings if av...

Page 257: ... During Conversion to Editable Text OCR If characters in your scanned images are not recognized during OCR conversion try these solutions Make sure your original is loaded straight on your product Use an original with clear text When saving scanned images as Searchable PDFs make sure the correct OCR language is selected Adjust the following Epson Scan 2 or Epson ScanSmart settings if available and...

Page 258: ...esolution setting Parent topic Solving Scanned Image Quality Problems Related references Additional Scanning Settings Advanced Settings Tab Additional Scanning Settings Main Settings Tab Related tasks Scanning in Epson Scan 2 Scanning a Document in Epson ScanSmart Scanned Image Edges are Cropped If the edges of a scanned image are cropped make sure your original is placed correctly for scanning If...

Page 259: ...er open the Epson Software folder and select Epson Scan 2 Utility 2 Click the Other tab 3 Click Reset and confirm your choice Note If resetting the Epson Scan 2 settings does not solve your problem uninstall Epson Scan 2 and re install it Parent topic Solving Scanned Image Quality Problems Uninstall Your Product Software If you have a problem that requires you to uninstall and re install your soft...

Page 260: ...ollowing to uninstall Epson Event Manager then follow any on screen instructions Windows 10 8 x Select Epson Event Manager and click Uninstall Windows 7 Windows Vista Open the Windows Control Panel utility Select Programs and Features In Classic view select Programs and click Uninstall a program Select Epson Event Manager and click Uninstall Change 5 Do one of the following to uninstall Epson Scan...

Page 261: ...erating system click Utilities locate the Uninstaller utility and click Download 4 Run the file you downloaded 5 Double click the Uninstaller icon 6 In the Epson Uninstaller screen select the checkbox for each software program you want to uninstall 7 Click Uninstall 8 Follow the on screen instructions to uninstall the software 9 Reinstall your product software Note If you uninstall the printer dri...

Page 262: ...ate of purchase Computer configuration Description of the problem Then call U S 562 276 4382 6 AM to 8 PM Pacific Time Monday through Friday and 7 AM to 4 PM Pacific Time Saturday Canada 905 709 3839 6 AM to 8 PM Pacific Time Monday through Friday and 7 AM to 4 PM Pacific Time Saturday Days and hours of support are subject to change without notice Toll or long distance charges may apply Purchase S...

Page 263: ...ns Printable Area Specifications Automatic Document Feeder ADF Specifications Scanning Specifications Ink Specifications Dimension Specifications Electrical Specifications Environmental Specifications Interface Specifications Network Interface Specifications Safety and Approvals Specifications Windows System Requirements To use your product and its software your computer should use one of these Mi...

Page 264: ...nada select your product and select Downloads Parent topic Technical Specifications Mac System Requirements To use your product and its software your Mac should use one of these operating systems macOS 11 x macOS 10 15 x macOS 10 14 x macOS 10 13 x macOS 10 12 x OS X 10 11 x OS X 10 10 x OS X 10 9 x OS X 10 8 x OS X 10 7 x OS X 10 6 8 Note For the latest product software available for your operati...

Page 265: ...egal 8 5 14 inches 216 356 mm 8 5 13 inches 216 330 mm 4 6 inches 102 152 mm 5 7 inches 127 178 mm 8 10 inches 203 254 mm Executive 7 25 10 5 inches 184 267 mm Half Letter 5 5 8 5 inches 140 216 mm Mexico Oficio 8 5 13 4 inches 216 340 mm Oficio 9 8 46 12 4 inches 215 315 mm Paper types Plain paper Note Your product also supports compatible papers distributed by Epson Select the link at the end of...

Page 266: ... or quality Parent topic Technical Specifications Related references Compatible Epson Papers Printable Area Specifications Note When printing borderless quality may decline in the expanded printable area Single sheets 1 Top bottom margins 0 12 inch 3 mm 2 Reduced print quality area top 1 61 inches 41 mm 3 Reduced print quality area bottom 1 46 inches 37 mm ...

Page 267: ...2 Reduced print quality area bottom 1 57 inches 40 mm Envelopes 1 Left right margins 0 12 inch 3 mm 2 Top bottom 0 12 inch 3 mm 3 Reduced print quality area left 0 71 inch 18 mm 4 Reduced print quality area right 1 61 inches 41 mm Parent topic Technical Specifications ...

Page 268: ...tions Scanner type Flatbed color Photoelectric device CIS Effective pixels 10200 14040 pixels 1200 dpi Document size Maximum 8 5 11 7 inches 216 297 mm Scanner glass Letter or A4 Scanning resolution 1200 dpi main scan 2400 dpi sub scan Output resolution 50 to 9600 in 1 dpi increments Image data Color 48 bits per pixel 16 bits per pixel per color internal 24 bits per pixel 8 bits per pixel per colo...

Page 269: ...ably based on images printed print settings paper type frequency of use and temperature Color Black Cyan Magenta Yellow Ink life Opened package Use as soon as possible Unopened package Use before the date on the package has expired Temperature Storage 4 to 104 F 20 to 40 C 1 month at 104 F 40 C Ink freezes at 5 F 15 C Ink thaws and is usable after approximately 2 hours at 77 F 25 C Parent topic Te...

Page 270: ... 5 to 60 5 Hz Rated current 0 4 to 0 2 A Power consumption with USB connection Standalone copying Approximately 12 W ISO IEC24712 Ready mode Approximately 5 3 W Sleep mode Approximately 0 9 W Power off mode Approximately 0 2 W Parent topic Technical Specifications Environmental Specifications Temperature Operating 50 to 95 F 10 to 35 C Storage 4 to 104 F 20 to 40 C 1 month at 104 F 40 C Humidity w...

Page 271: ...ith support for WPA WPA2 Personal WPA3 SAE AES Frequency band 2 4 GHz Connection modes Infrastructure mode Wi Fi Direct Simple AP not supported for IEEE802 11b Note Wi Fi Direct can be used simultaneously with Infrastructure or Ethernet modes Maximum radio frequency power transmitted 20 dBm EIRP Ethernet Standard IEEE802 3i 10BASE T use a category 5e or higher STP shielded twisted pair cable to pr...

Page 272: ...f the product Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation of the device To prevent radio interference to the licensed service this device is intended to be operated indoors and away from windows to provide maximum shielding Equi...

Page 273: ...273 Parent topic Technical Specifications ...

Page 274: ...sure to follow all warnings and instructions marked on the product Use only the type of power source indicated on the product s label Use only the power cord that comes with the product Use of another cord may cause fires or shock Do not use the cord with any other equipment Make sure the AC power cord meets the relevant local safety standard Place the product near a wall outlet where the plug can...

Page 275: ... product near excessive heat sources or in direct sunlight Leave enough room around the product for sufficient ventilation Do not block or cover openings in the case or insert objects through the slots Keep the product away from potential sources of electromagnetic interference such as loudspeakers or the base units of cordless telephones Keep your product at least 8 7 inches 22 cm away from cardi...

Page 276: ... it stand it on its side or turn it upside down otherwise ink may leak Parent topic Important Safety Instructions Wireless Connection Safety Instructions Radio waves from this product may adversely affect the operation of medical equipment or automatically controlled devices such as pacemakers automatic doors or fire alarms When using this product near such devices or inside a medical facility fol...

Page 277: ...hich can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experience...

Page 278: ...ures then in effect for consumer related disputes but excluding any rules that permit joinder or class actions in arbitration for more detail on procedure see Section 1 6 below You and Epson understand and agree that a the Federal Arbitration Act 9 U S C 1 et seq governs the interpretation and enforcement of this Section 1 b this Agreement memorializes a transaction in interstate commerce and c th...

Page 279: ...on of this Agreement including any claim that all or any part of this Agreement is void or voidable Notwithstanding this broad delegation of authority to the arbitrator a court may determine the limited question of whether a claim or cause of action is for an IP Claim which is excluded from the definition of Disputes in Section 1 1 above The arbitrator shall be empowered to grant whatever relief w...

Page 280: ...reement Your right to attorney s fees and expenses under Section 1 6d above does not limit your rights to attorney s fees and expenses under applicable law notwithstanding the foregoing the arbitrator may not award duplicative awards of attorney s fees and expenses 1 7 Opt out You may elect to opt out exclude yourself from the final binding individual arbitration procedure and waiver of class and ...

Page 281: ... registered in the U S and other countries App Store is a service mark of Apple Inc registered in the U S and other countries Use of the Works with Apple badge means that an accessory has been designed to work specifically with the technology identified in the badge and has been certified by the developer to meet Apple performance standards Google is a registered trademark and AndroidTM Chromebook...

Page 282: ...Corporation This information is subject to change without notice libTIFF Software Acknowledgment A Note Concerning Responsible Use of Copyrighted Materials Default Delay Times for Power Management for Epson Products Copyright Attribution Parent topic Notices libTIFF Software Acknowledgment Copyright 1988 1997 Sam Leffler Copyright 1991 1997 Silicon Graphics Inc Permission to use copy modify distri...

Page 283: ...righted material in certain circumstances those circumstances may not be as broad as some people assume Contact your legal advisor for any questions regarding copyright law Parent topic Copyright Notice Default Delay Times for Power Management for Epson Products This product will enter sleep mode after a period of nonuse This is to ensure that the product meets Energy Star standards of energy effi...

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