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162

Solving Problems

Check these sections for solutions to problems you may have using your product.

Checking for Software Updates
Product Status Messages
Message Appears Prompting You to Reset Ink Levels
Running a Product Check
Resetting Control Panel Defaults
Solving Setup Problems
Solving Network Problems
Solving Copying Problems
Solving Paper Problems
Solving Problems Printing from a Computer
Solving Page Layout and Content Problems
Solving Print Quality Problems
Solving Scanning Problems
Solving Scanned Image Quality Problems
Uninstall Your Product Software
Where to Get Help

Checking for Software Updates

It's a good idea to check Epson's support website occasionally for free updates to your product software.
Visit

epson.com/support

(U.S.),

epson.ca/support

(Canada), or

epson.com.jm/support

(Caribbean) and

select your product.

•

Windows

: Your printer software automatically checks for updates. You can also manually update the

software by selecting

Software Update

here:

• Accessing the Windows Desktop and right-clicking the

icon for your product in the right side of

the Windows taskbar, or clicking the up arrow and right-clicking

.

• On the

Maintenance

tab in the printer settings window

You can also update the software by selecting

EPSON Software Updater

in the

EPSON

or

EPSON

Software

program group, accessible by the

Start

button, or on the

Start

or

Apps

screens, depending

on your version of Windows.

Summary of Contents for ET-2720

Page 1: ...ET 2720 User s Guide ...

Page 2: ......

Page 3: ...tting from the Control Panel 20 Changing the Power Off Timer Setting from the Control Panel 21 Epson Connect Solutions for Smartphones Tablets and More 22 Setting Up Epson Connect Services 23 Using Epson Email Print 24 Using the Epson iPrint Mobile App 24 Using Epson Remote Print 25 Voice activated Printing 26 Using AirPrint 26 Using Google Cloud Print 27 Setting Up Google Cloud Print on a Chromeb...

Page 4: ...on 49 Connecting to a New Wi Fi Router 49 Disabling Wi Fi Features 50 Loading Paper 51 Loading Paper in the Sheet Feeder 51 Paper Loading Capacity 55 Compatible Epson Papers 56 Borderless Paper Type Compatibility 58 Paper or Media Type Settings Printing Software 58 Selecting the Paper Settings Control Panel 59 Paper or Media Type Settings Control Panel 60 Selecting the Default Paper Source Setting...

Page 5: ...ws 85 Locked Setting Options 87 Selecting Default Print Settings Windows 88 Changing the Language of the Printer Software Screens 89 Changing Automatic Update Options 90 Printing with the Built in Epson Driver Windows 10 S 91 Selecting Print Settings Windows 10 S 91 Printing on a Mac 94 Selecting Basic Print Settings Mac 95 Print Quality Options Mac 98 Print Options Mac 99 Selecting Page Setup Set...

Page 6: ... Scan 2 120 Image Format Options 122 Scan Resolution Guidelines 123 Refilling Ink 124 Ink Safety Precautions 124 Check Ink Levels 126 Checking Ink Levels on Your Product 127 Checking Ink Levels Windows 127 Checking Ink Levels Mac 129 Disabling Special Offers with Windows 130 Purchase Epson Ink 131 Ink Bottle Part Numbers 131 Refilling the Ink Tanks 131 Adjusting Print Quality 138 Print Head Mainte...

Page 7: ...pting You to Reset Ink Levels 164 Running a Product Check 165 Resetting Control Panel Defaults 167 Solving Setup Problems 167 Product Does Not Turn On or Off 168 Noise After Filling the Ink 168 Software Installation Problems 168 Control Panel Setup Problems 169 Solving Network Problems 169 Product Cannot Connect to a Wireless Router or Access Point 170 Network Software Cannot Find Product on a Net...

Page 8: ...age Size or Position 185 Slanted Printout 185 Solving Print Quality Problems 186 White or Dark Lines in Printout 186 Blurry or Smeared Printout 187 Faint Printout or Printout Has Gaps 189 Grainy Printout 190 Incorrect Colors 191 Solving Scanning Problems 192 Scanning Software Does Not Operate Correctly 193 Cannot Start Epson Scan 2 193 Solving Scanned Image Quality Problems 194 Image Consists of a...

Page 9: ... 205 Scanning Specifications 207 Ink Specifications 207 Dimension Specifications 208 Electrical Specifications 208 Environmental Specifications 209 Interface Specifications 209 Network Interface Specifications 209 Safety and Approvals Specifications 210 Notices 211 Important Safety Instructions 211 General Product Safety Instructions 211 LCD Screen Safety Instructions 213 Wireless Connection Safet...

Page 10: ...10 Copyright Attribution 220 ...

Page 11: ...11 ET 2720 User s Guide Welcome to the ET 2720 User s Guide For a printable PDF copy of this guide click here ...

Page 12: ... Using AirPrint Using Google Cloud Print Using the Mopria Print Service Android Printing Using the Epson Print Enabler Using Fire OS Printing Using Windows 10 Mobile Printing Using the Control Panel See these sections to learn about the control panel and select control panel settings Control Panel Buttons and Lights Entering Characters on the LCD Screen Changing LCD Screen Language Preventing PC C...

Page 13: ...creen 4 help button 5 Arrow buttons and OK button 6 stop button 7 start button 8 reset button 9 back button Status Icon Information Parent topic Using the Control Panel Status Icon Information Your product displays status icons on the LCD screen for certain product status conditions ...

Page 14: ...on is established Parent topic Control Panel Buttons and Lights Entering Characters on the LCD Screen Follow these guidelines to enter characters for passwords and other settings To enter characters press the up or down arrow button To change the character case or type press the reset button To move the cursor to the right or to add a space press the right arrow button To delete the previous chara...

Page 15: ...used on the LCD screen 1 Press the home button if necessary 2 Press the arrow buttons to select Settings and press the OK button 3 Select Printer Setup and press the OK button 4 Select Language and press the OK button 5 Select a language and press the OK button ...

Page 16: ...t Settings and press the OK button 3 Select Printer Setup and press the OK button 4 Select PC Connection via USB and press the OK button You see a screen like this 5 Select Disable and press the OK button 6 Do one of the following Press the OK button to restart the product Press the stop button to return to the Printer Setup screen without restarting the product Note The change will not take effec...

Page 17: ...e parts on your product Product Parts Front Product Parts Inside Product Parts Back Parent topic Product Basics Product Parts Front 1 Rear paper feed 2 Paper support 3 Edge guides 4 Feeder guard 5 Output tray 6 Paper stopper Parent topic Product Parts Locations ...

Page 18: ...18 Product Parts Inside 1 Document cover 2 Scanner glass 3 Control panel ...

Page 19: ...cations Using Power Saving Settings Your product enters sleep mode automatically and turns off the LCD screen if it is not used for a period of time You can make the time period shorter and select other options to save energy and resources Changing the Sleep Timer Setting from the Control Panel Changing the Power Off Timer Setting from the Control Panel Parent topic Product Basics ...

Page 20: ...to change the time period before the product enters sleep mode 1 Press the home button if necessary 2 Press the arrow buttons to select Settings and press the OK button 3 Select Printer Setup and press the OK button You see this screen 4 Select Sleep Timer and press the OK button You see this screen ...

Page 21: ... Settings Changing the Power Off Timer Setting from the Control Panel You can use the product s control panel to change the time period before the printer turns off automatically 1 Press the home button if necessary 2 Press the arrow buttons to select Settings and press the OK button 3 Select Printer Setup and press the OK button You see this screen 4 Select Power Off Timer and press the OK button...

Page 22: ...our home office or even across the globe Note If you are using your Epson product with the Windows 10 S operating system you cannot use the software described in this section You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S you must obtain software only from the Windows Store Print from anywhere with these Epson Connect solutions Epso...

Page 23: ...s 10 Mobile Printing Setting Up Epson Connect Services If you did not activate your product s email address for use with Epson Connect when you set up your product you can activate it using the product control panel 1 Press the home button if necessary 2 Press the left or right arrow button to select Settings and press the OK button 3 Press the arrow buttons to select Epson Connect Services and pr...

Page 24: ...pson com connect U S epson ca connect Canada or epsonconnect com Caribbean to learn more about Email Print create your Epson Connect account and register your product to the Epson Connect service 3 Now you are ready to send and print emails to your product s Email Print address Note Go to epsonconnect com and log into your Epson Connect account to personalize your product s email adjust print sett...

Page 25: ...d product anywhere in the world 1 Connect your Epson product to your wireless network See the link below 2 If you did not already set up an Epson Connect account when you installed your product software visit epsonconnect com to create your account and register your product to the Epson Connect service Note Make a note of your product s email address 3 Visit epsonconnect com to learn more about Re...

Page 26: ...Epson iPrint app then select your product See the link below for instructions 3 Click here for instructions on how to set up your product and voice assistant to use the voice activated printing feature Now you are ready to print with your voice and your Epson product Parent topic Product Basics Related tasks Setting Up Epson Connect Services Using the Epson iPrint Mobile App Related topics Wi Fi N...

Page 27: ...your network status See the link below 3 Connect your computer or your mobile device to the same wireless network as your Epson product 4 Enter your product s IP address into the address bar of a web browser 5 Select the Google Cloud Print Services option Note If you don t see the Google Cloud Print Services option turn your product off and back on If the option still doesn t appear select the Fir...

Page 28: ...ur wireless network See the link below 2 Turn on your Chromebook and connect it to the same wireless network as your product Note See your Chromebook s documentation for details on connecting to a network 3 Do one of the following Click Add to Cloud Print in the notification that appears in the corner of your Chromebook screen Note If you do not see a notification check to see if a number appears ...

Page 29: ...to your Epson product or any Mopria certified product from other manufacturers You can download the Mopria Print Service from Google Play Note For details on the Mopria Print Service click here U S or click here Canada 1 Connect your Epson product to your wireless network See the link below 2 On your Android device download the Mopria Print Service app from Google Play Note On some Samsung Galaxy ...

Page 30: ...p All Printers and select your product Parent topic Product Basics Related topics Wi Fi Networking Using Fire OS Printing You can wirelessly print from Amazon Fire tablets and phones to your nearby networked Epson product There is no software to download no drivers to install and no cables to connect With just a few taps in Email Calendar Contacts and WPS Office you can send whatever is on the scr...

Page 31: ...r the print option in your Windows 10 application to send whatever is on the screen to an Epson product 1 Connect your Epson product to your wireless network See the link below 2 Connect your Windows 10 Mobile device to the same wireless network as your product 3 Now you are ready to print From your Windows 10 application tap the print option and select your product to print whatever is on the scr...

Page 32: ...on of traffic over the wireless LAN Your router may already have a default password enabled by your Internet service provider ISP See your ISP and router documentation for instructions on how to change the default password and better secure your network Connect your product only to a network protected by a firewall Connecting your product directly to the Internet may leave it vulnerable to securit...

Page 33: ...ccess point can be connected to your computer over a wireless or wired network 1 Epson product 2 Wireless router or access point 3 Computer with a wireless interface 4 Computer 5 Internet 6 Ethernet cable used only for wired connection to the wireless router or access point Selecting Wireless Network Settings from the Control Panel Parent topic Wi Fi Networking ...

Page 34: ... warranty period We recommend that you make your own backup or print out your network data and settings 1 Press the home button if necessary 2 Press the arrow buttons to select Wi Fi Setup and press the OK button You see this screen 3 Press the arrow buttons to select Wi Fi Recommended and press the OK button twice 4 Press the arrow buttons to select Wi Fi Setup Wizard and press the OK button 5 Pr...

Page 35: ...w button When you finish entering characters press the OK button 7 If you want to print a network setup report press the start button Otherwise press the stop button Your product should now display a blue Wi Fi symbol on the LCD screen Note If the Wi Fi symbol is not displayed on the LCD screen as shown above you may have selected the wrong network name or entered the password incorrectly Repeat t...

Page 36: ...nterface 3 Other wireless device Enabling Wi Fi Direct Mode Parent topic Wi Fi Networking Enabling Wi Fi Direct Mode You can enable Wi Fi Direct mode to allow direct communication between your product and computer or other devices without a wireless router or access point Note If you are printing from a computer make sure you installed the network software as described on the Start Here sheet 1 Pr...

Page 37: ...s the right arrow button to select Wi Fi Direct and press the OK button 4 Press the OK button twice You see this screen 5 Press the down arrow button and then press the arrow buttons to select Change Password 6 Press the OK button ...

Page 38: ...the character case or type press the reset button To move the cursor to the right or to add a space press the right arrow button To delete the previous character press the left arrow button When you finish entering characters press the OK button 9 Press the OK button Note Make a note of the SSID and password that appear 10 Use your computer or wireless device to select the Wi Fi network name SSID ...

Page 39: ...ed Setup WPS Note To check if your router is WPS enabled look for a button labeled WPS on your router or access point If there is no hardware button there may be a virtual WPS button in the software for the device Check your network product documentation for details Using WPS to Connect to a Network Parent topic Wi Fi Networking Using WPS to Connect to a Network If you have a WPS enabled router or...

Page 40: ...uttons to select Push Button Setup WPS and press the OK button 6 Follow the instructions on the LCD screen to complete WPS setup If the network connection is successful the icon is displayed on the LCD screen Note If the icon is not displayed on the LCD screen repeat these steps to try again ...

Page 41: ...on to print the network status sheet If you want to cancel the operation press the stop button Examine the settings shown on the network status sheet to diagnose any problems you have Parent topic Wi Fi Networking Related tasks Accessing the Web Config Utility Printing a Network Connection Report You can print a network connection report to view solutions to any problems you may have using your pr...

Page 42: ... Network Connection Report Codes and Messages Parent topic Wi Fi Networking Network Connection Report Codes and Messages Check the error codes and messages on the network connection report to solve problems you may encounter with network connections The tables here list solutions to problems based on the error codes and messages that may appear on the top of the report ...

Page 43: ...the network cable is connected and network devices such as hub router or access point are turned on Make sure your router access point and or hub are turned on and the network cable is securely connected to your device and to your product If you are trying to set up Wi Fi remove the network cable and set up Wi Fi again Ethernet and Wi Fi cannot be connected at the same time ...

Page 44: ...and remove any obstacles between them Also move your product away from devices such as wireless phones or microwaves Confirm that the SSID shown on the network connection report matches the label on your router or access point Also make sure your SSID uses only ASCII characters and symbols or your product cannot display the SSID correctly If you are trying to connect using the WPS push button meth...

Page 45: ...as MAC address filtering enabled register your product s MAC address so it is not filtered Locate the MAC address on the network connection report and check your router or access point documentation for instructions If your router or access point is using shared authentication with WEP security confirm that you are using the correct authentication key and index If your router or access point limit...

Page 46: ...ed on and do the following If your product s Obtain IP Address setting is set to Manual check the IP address subnet mask and default gateway addresses on the network connection report to see if they are correct If not correct the settings If DHCP is enabled set your product s Obtain IP Address setting to Auto If you want to use the DHCP assigned address as a static address set the Obtain IP Addres...

Page 47: ...ork settings If your router or access point uses WEP security with several registered passwords make sure that the first registered password is set on your product E13 Confirm the following Entered security key password is correct Index of the security key password is set to the first number Connection and network setup of the PC or other device is correct Contact your network administrator for as...

Page 48: ...ess point for solutions No more devices can be connected Disconnect one of the connected devices if you want to add another one You can connect up to 8 computers or other devices to your product using a Wi Fi Direct Simple AP connection If you want to add another device disconnect an existing connected device first The same SSID as Wi Fi Direct exists in the environment Change the Wi Fi Direct SSI...

Page 49: ...Fi Connection If you have already connected your product to your computer using a USB connection you can change to a Wi Fi connection 1 Disconnect the USB cable from your product 2 Uninstall your product software 3 Download and install your product software from the Epson website using the instructions on the Start Here sheet Parent topic Changing or Updating Network Connections Related concepts U...

Page 50: ... any network settings selected for the Epson Connect services you may use 1 Press the home button if necessary 2 Press the arrow buttons to select Wi Fi Setup and press the OK button 3 Press the arrow buttons to select either Wi Fi Recommended or Wi Fi Direct and press the OK button 4 Do one of the following If you selected Wi Fi Recommended press the OK button press the arrow buttons to select Ot...

Page 51: ...pson Papers Borderless Paper Type Compatibility Paper or Media Type Settings Printing Software Selecting the Paper Settings Control Panel Selecting the Default Paper Source Settings Loading Paper in the Sheet Feeder You can print documents and photos on a variety of paper types and sizes 1 Flip the feeder guard forward then pull out the paper support ...

Page 52: ...nserting a stack of paper fan the sheets first and tap the stack on a flat surface to even the edges Note Do not fan or curl photo paper 4 Do one of the following Insert paper glossy or printable side up and short edge first in the center of the paper support ...

Page 53: ...paper support Load them printable side up and flap edge left Load a sheet of loose leaf or other paper with holes facing as shown To load a sheet of paper longer than legal size close the paper support then load the leading edge of the paper as shown ...

Page 54: ...the size and type of the paper you loaded and press the OK button Always follow these paper loading guidelines Do not load more than the maximum number of sheets specified for the type of paper you are using Do not load paper above the arrow mark inside the edge guides Load paper short edge first Note You can load paper long edge first only if you have selected the User Defined paper size setting ...

Page 55: ...urling or reduction in print quality If you use paper with binder holes load only one sheet at a time Adjust the print position of your file to avoid printing over the holes Parent topic Loading Paper Related references Paper Loading Capacity Related tasks Selecting the Default Paper Source Settings Paper Loading Capacity Paper type Loading capacity Double sided capacity Plain paper Copy paper Eps...

Page 56: ...opes Select the paper specification link below to view the list of available paper sizes Parent topic Loading Paper Related references Paper Specifications Compatible Epson Papers You can purchase genuine Epson ink and paper at epson com U S sales epson ca Canadian sales or epson com jm Caribbean sales You can also purchase supplies from an Epson authorized reseller To find the nearest one call 80...

Page 57: ...50 Epson Ultra Premium Presentation Paper Matte Letter 8 5 11 inches 216 279 mm S041341 50 Epson Photo Paper Glossy 4 6 inches 102 152 mm S042038 100 Letter 8 5 11 inches 216 279 mm S041141 S041649 S041271 20 50 100 4 6 inches 102 152 mm borderless S041809 50 Epson Premium Photo Paper Glossy 4 6 inches 102 152 mm borderless S041727 100 16 9 wide 4 7 1 inches 102 181 mm S042109 20 5 7 inches 127 17...

Page 58: ...compatible paper types in compatible sizes Borderless Paper Types Epson Photo Paper Glossy Epson Premium Photo Paper Glossy Epson Ultra Premium Photo Paper Glossy Epson Premium Photo Paper Semi gloss Borderless Paper Sizes 4 6 inches 102 152 mm 16 9 wide 4 7 1 inches 102 181 mm Parent topic Loading Paper Paper or Media Type Settings Printing Software For this paper Select this paper Type or Media ...

Page 59: ...te Double sided Epson Ultra Premium Presentation Paper Matte Premium Presentation Paper Matte Note The settings listed here are available only when printing from your computer they do not apply to your product s control panel settings Parent topic Loading Paper Selecting the Paper Settings Control Panel You can change the default paper size and paper type using the control panel on the product Not...

Page 60: ... Paper or Media Type Settings Control Panel Parent topic Loading Paper Paper or Media Type Settings Control Panel For this paper Select this Paper Type setting Plain paper Epson Bright White Pro Paper Epson Bright White Premium Paper Epson Multipurpose Plus Paper Plain Paper Epson Premium Photo Paper Glossy Prem Glossy Epson Ultra Premium Photo Paper Glossy Ultra Glossy ...

Page 61: ...te Double sided Epson Ultra Premium Presentation Paper Matte Prem Matte Envelope Envelope Parent topic Selecting the Paper Settings Control Panel Selecting the Default Paper Source Settings You can change default paper source settings using the control panel on the product 1 Press the home button if necessary 2 Select Settings Printer Setup You see a screen like this 3 Select Paper Source Settings...

Page 62: ...Select On to switch the selected paper size to match the loaded paper Letter or A4 if the wrong size is selected Off Error Notice Paper Size Notice Select On for either of these settings to display an error message when the selected paper type or size does not match the loaded paper Paper Type Notice Paper Setup Auto Display On Select On to automatically display a menu that lets you select the pap...

Page 63: ...Do not place anything on top of your product or use its cover as a writing surface to avoid damaging it Placing Originals on the Scanner Glass Placing Originals on the Scanner Glass You can place originals up to this size on the scanner glass Letter 8 5 11 inches 216 279 mm or A4 8 3 11 7 inches 210 297 mm 1 Open the document cover ...

Page 64: ...ss Manually position your original away from the edges to prevent cropping 3 Close the document cover gently to keep your original in place Caution Do not push down on the document cover or scanner glass or you may damage the product Remove your originals after scanning If you leave the originals on the scanner glass for a long time they may stick to the glass surface Parent topic Placing Original...

Page 65: ... or black and white documents or photos onto various sizes and types of paper including Epson special papers 1 Place your original document or photo on the scanner glass 2 Load the paper you want to print on in the product 3 Press the home button if necessary 4 Press the arrow buttons to select Copy and press the OK button You see this screen 5 To print more than one copy press the up or down arro...

Page 66: ...select one of the following Color for color copies B W for black and white copies 7 Press the OK button to view the print settings for the copies You see this screen 8 Press the down arrow button to view the individual settings You see this screen ...

Page 67: ...ng on other copying settings Print Settings Copying option Available settings Description Density Varying levels Adjusts the lightness or darkness of copies Paper Size Various settings Selects the paper size Paper Type Various settings Selects the paper type Reduce Enlarge Actual Size Copies the original at its full size Auto Fit Automatically sizes the image to fit the paper size you selected Cus...

Page 68: ... down and select the document orientation and layout order settings as necessary Quality Draft Adjusts the quality of your copies Standard Best ID Card Copy Off Select On to copy both sides of an ID card onto one side of a sheet of paper On Borderless Copy Off Adjusts the amount to expand the original photo when printing borderless photos On Standard Medium Minimum Parent topic Copying ...

Page 69: ...ng a Product Button Printing with Windows You can print with your product using any Windows application as described in these sections Note If you are using your Epson product with the Windows 10 S operating system you cannot use the software described in this section You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S you must obtain so...

Page 70: ...your application Note You may need to select a print icon on your screen the Print option in the File menu or another command See your application s help utility for details 3 If necessary select your product name as the printer you want to use Note You may also need to select Properties or Preferences to view your print settings You see the Main tab of your printer settings window ...

Page 71: ...ing may not exactly match the name of your paper Check the paper type settings list for details 8 Select the Quality setting that matches the print quality you want to use 9 Select a Color option To print a color document or photo select the Color setting To print text and graphics in black or shades of gray select the Black Grayscale setting 10 To print on both sides of the paper select the 2 Sid...

Page 72: ...r print Some settings may be unavailable depending on the paper type and border setting you have chosen Draft For draft printing on plain paper Standard For everyday text and image printing Standard Vivid For text and graphics with good quality and print speed High For photos and graphics with high print quality More Settings Opens a window that lets you choose among levels of speed and quality Pa...

Page 73: ... side and flip the paper over manually to print the other side Note Some options may be pre selected or unavailable depending on other settings you have chosen or if you are accessing the product over a network 1 Select one of the following options for 2 Sided Printing Manual Long edge binding to print your double sided print job by printing one side and prompting you to flip the paper over on the...

Page 74: ... sided document to test the selected settings 6 Follow any instructions displayed on the screen during printing Note The surface of the paper may smear during double sided printing Make sure the ink has dried before reloading the paper Double sided Printing Options Windows Parent topic Printing with Windows Related tasks Selecting Basic Print Settings Windows ...

Page 75: ...on Binding Margin Options Select options that define a wider margin to allow for binding Booklet Option Select the Booklet checkbox and a binding option to print double sided pages as a booklet Parent topic Selecting Double sided Printing Settings Windows Selecting Additional Layout and Print Options Windows You can select a variety of additional layout and printing options for your document or ph...

Page 76: ... and color saturation for your image Select Custom and click the Advanced button to manually adjust the color correction settings or turn off color management in your printer software Select Image Options to access additional settings for improving printed images 3 To add the following features click the Watermark Features button Anti Copy Pattern adds a watermark that only appears when your print...

Page 77: ...r tones Depending on the selected color mode you can also adjust the midtone density using the Gamma setting Fix Photo Improves the color contrast and sharpness of flawed photos Note Fix Photo uses a sophisticated face recognition technology to optimize photos that include faces For this to work both eyes and the nose must be visible in the subject s face If your photo includes a face with an inte...

Page 78: ... increase readability Emphasize Thin Lines Adjusts the weight of printed lines to increase visibility Edge Smoothing Smooths jagged edges in low resolution images such as screen captures or images from the Web Fix Red Eye Reduces or removes red eye in photos Print Text in Black Prints colored text in black For Color Text Prints colored text on a background pattern or underlined For Color Graphs an...

Page 79: ...ettings options to add headers or footers when you print The items are available to print at the top or bottom of your pages in either the left right or center of the page Note These settings are not saved with your document You can select to print the following information User Name Computer Name Date Date Time Document Name Collate Number copy number Note The user name computer name date and tim...

Page 80: ...s Selecting a Printing Preset Windows For quick access to common groups of print settings you can select a printing preset on the Main or More Options tab Note You can create your own preset by clicking the Add Remove Presets button 1 Click the Main or More Options tab ...

Page 81: ...lace your cursor over one of the Printing Presets to view its list of settings 3 Click on a preset to change its settings or use any of the available options on the screen to control your printing presets 4 To choose a preset for printing select it 5 Click OK ...

Page 82: ... to all the print jobs you send to your product 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click 2 Select Printer Settings 3 Click the Maintenance tab You see the maintenance options 4 Click the Extended Settings button ...

Page 83: ...dows You can select from these settings on the Extended Settings window Enable EPSON Status Monitor 3 Enables product monitoring for ink and paper supplies and other issues Thick Paper and Envelopes Prevents ink from smearing when you print on envelopes or other thick paper Separator Page Before each document prints a separator page containing the title user date and time Remove white borders Remo...

Page 84: ... to correct printing problems Refine screening pattern Prints graphics with a finer screening pattern Allow Applications to Perform ICM Color Matching Allows applications to perform ICM color matching Always Use the Driver s Paper Source Setting Prints using the paper source setting in the printer driver rather than the setting in your application Barcode mode Reduces bleeding when printing barcod...

Page 85: ...ent unauthorized changes 1 Do one of the following Windows 10 Click and select Settings Devices Printers scanners Select your product name and select Manage Printer properties Windows 8 x Navigate to the Apps screen and select Control Panel Hardware and Sound Devices and Printers Right click your product and select Printer properties Windows 7 Click and select Devices and Printers Right click your...

Page 86: ...ote You can prevent access to the Optional Settings tab by changing the user or group permissions in the Security tab 3 Click Driver Settings You see this window 4 Select the checkbox for each setting you want to lock To lock all print settings select All Document Settings 5 Under Advanced Settings select the setting option you want to use for each locked setting 6 Click OK ...

Page 87: ...ext watermarks Lets you select the text for the watermark or prohibit watermarks Add Delete Lets you add or delete a customized text or image based watermark Settings Lets you select the size position and other watermark settings Header Footer Off Prohibits headers or footers On Allows headers and footers Settings Lets you select the text and position for printing headers and footers Color Color A...

Page 88: ... default print settings 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click 2 Select Printer Settings You see the printer settings window 3 Select the print settings you want to use as defaults in all your Windows programs 4 Click OK These settings are now the defaults selected for printing You can st...

Page 89: ...sed on the Windows printer software screens 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click 2 Select Printer Settings You see the printer settings window 3 Click the Maintenance tab You see the maintenance options 4 Select the language you want to use as the Language setting ...

Page 90: ... for updates or disable this feature 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click 2 Select Software Update Settings You see this window 3 Do one of the following To change how often the software checks for updates select a setting in the Check every menu To disable the automatic update feature ...

Page 91: ...pson website for use with Windows 10 S you must obtain software only from the Windows Store Selecting Print Settings Windows 10 S Parent topic Printing from a Computer Selecting Print Settings Windows 10 S Select the settings for your print job in your Windows 10 S application 1 Open a photo or document for printing 2 Select the print command in your application Note You may need to select a print...

Page 92: ... window like this 4 Select the type of paper you loaded as the Media setting Note The setting may not exactly match the name of your paper Check the paper type settings list for details 5 Click the Advanced button ...

Page 93: ... you loaded as the Paper Size setting 7 To print multiple copies select or enter the number as the Copy Count setting 8 To print multiple copies of multi page documents in sets select the Collated checkbox 9 Click OK You return to the printing preferences window ...

Page 94: ...lick OK or Print to start printing Parent topic Printing with the Built in Epson Driver Windows 10 S Printing on a Mac You can print with your product using any Mac printing program as described in these sections Note If you have an Internet connection it is a good idea to check for updates to your product software on Epson s support website Selecting Basic Print Settings Mac ...

Page 95: ...settings for the document or photo you want to print 1 Open a photo or document for printing 2 Select the print command in your application Note You may need to select a print icon on your screen the Print option in the File menu or another command See your application s help utility for details 3 Select your product as the Printer setting 4 If necessary click the arrow next to the Printer setting...

Page 96: ...Note The print window may look different depending on the Mac OS version and the application you are using 5 Select the Copies and Pages settings as necessary Note If you do not see these settings in the print window check for them in your application before printing ...

Page 97: ... them in your application before printing They may be accessible by selecting Page Setup from the File menu 7 Select any application specific settings that appear on the screen such as those shown in the image above for the Preview application 8 Select Print Settings or Printer Features from the pop up menu You see these settings ...

Page 98: ...printing 12 Select any of the available print options Print Quality Options Mac Print Options Mac Parent topic Printing on a Mac Related tasks Selecting Page Setup Settings Mac Printing Your Document or Photo Mac Print Quality Options Mac You can select any of the available Print Quality options to fine tune the quality of your print Some settings may be unavailable depending on the paper type set...

Page 99: ...ts you flip the printed image horizontally Note If you select the Min option for the Expansion setting you may see white borders on your printed photo Parent topic Selecting Basic Print Settings Mac Selecting Page Setup Settings Mac Depending on your application you may be able to select the paper size and orientation settings from the print window Note If you do not see these settings in the prin...

Page 100: ...rinting an envelope select the icon Note You can reduce or enlarge the size of the printed image by selecting Paper Handling from the pop up menu and selecting a scaling option Parent topic Printing on a Mac Selecting Print Layout Options Mac You can select a variety of layout options for your document or photo by selecting Layout from the pop up menu on the print window To print multiple pages on...

Page 101: ...just the Color Matching and Color Options settings to fine tune the colors in your printout or turn off color management in your printer software 1 Select Color Matching from the pop up menu in the print window 2 Select one of the available options 3 Select Color Options from the pop up menu in the print window Note The available settings on the Color Options menu depend on the option you selected...

Page 102: ...olor Mode setting for printing photos and graphics and the Fix Red Eye setting to reduce or remove red eye in photos Depending on the selected color mode you can also adjust the midtone density using the Gamma setting Fix Photo Improves the color contrast and sharpness of flawed photos Click the arrow next to Advanced Settings and select the Fix Red Eye setting to reduce or remove red eye in photo...

Page 103: ...stem Preferences 2 Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies 3 Select Driver or Options You see a screen like this 4 Select any of the available printing preferences 5 Click OK Printing Preferences Mac Parent topic Printing on a Mac Printing Preferences Mac You can select from these settings on the Options or Driver tab ...

Page 104: ...ers Removes white margins that may appear when you print borderless photos Warning Notifications Lets you choose whether or not to receive warning notifications from the printer software for various operating conditions Establish bidirectional communication Allows the product to communicate with the computer Do not change the default setting unless you experience issues when using a shared printin...

Page 105: ...ing Basic Print Settings Mac Selecting Page Setup Settings Mac Selecting Print Layout Options Mac Managing Color Mac Selecting Printing Preferences Mac Checking Print Status Mac During printing you can view the progress of your print job control printing and check ink status 1 Click the printer icon when it appears in the Dock ...

Page 106: ...other printer information click Settings or Supply Levels Parent topic Printing Your Document or Photo Mac Printing From a Chromebook With a Google Account you can print from a Chromebook without drivers or cables 1 Connect your Epson product to your wireless network See the link below 2 Turn on your Chromebook and connect it to the same wireless network as your product Note See your Chromebook s ...

Page 107: ...ct OK or press the OK button on your product to confirm the Google Cloud Print connection and print a test page 8 To print to the connected product select the print command in your Chrome app Your product is now linked to your Google Account and can be accessed from any Chromebook where you are logged in as long as you have Internet access Visit Epson Support for Google Cloud Print U S or Epson Su...

Page 108: ...n scan an image to your computer using your product s control panel buttons Your product automatically selects default scan settings but you can view or change them as necessary If you are scanning to a computer you can change the default scan settings using the Event Manager utility on the computer 1 Make sure you installed the product software and connected the product to your computer or networ...

Page 109: ...ail such as Microsoft Outlook Windows Live Mail Mac Mail and Entourage but not web based email such as Gmail To Computer Custom saves your scan using the settings from the Event Manager utility You can change the scanning size destination folder and the save format To WSD lets you manage network scanning in Windows 10 Windows 8 x Windows 7 or Windows Vista English only To use this feature you must...

Page 110: ...select Event Manager 2 Open the Scanner Windows or Select Scanner Mac drop down list and select your product if necessary 3 Click Make Job Settings 4 Open the Edit Job Settings drop down list and select the scan job settings you want to view or change 5 Change the settings as necessary Note If you create a new job you can only assign it to the Custom Action setting You can change the settings of t...

Page 111: ...er Software Installation screen make sure your product is listed as Ready to use Then click Close 9 Do one of the following Windows 7 Click and select Devices and Printers Windows Vista Click Start and select Control Panel Hardware and Sound Printers 10 Make sure that an icon appears for your product s name on the network When you use WSD select your product name to scan over the network Parent to...

Page 112: ...s 8 x Navigate to the Apps screen and select Epson Scan 2 Windows other versions Click or Start and select All Programs or Programs Select EPSON Epson Scan 2 Epson Scan 2 Mac Open the Applications folder open the Epson Software folder and select Epson Scan 2 ...

Page 113: ...113 You see an Epson Scan 2 window like this ...

Page 114: ...n You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S you must obtain software only from the Windows Store 1 Open your scanning program and select its scanning option See your scanning program help for instructions 2 Select your product Note In certain programs you may need to select your product as the source first If you see a Select S...

Page 115: ...115 You see an Epson Scan 2 window like this ...

Page 116: ...e or from Epson s website 2 Place your original on the product for scanning 3 Open the Epson iPrint app and select your product 4 Select the scan settings and scan your original 5 Save your scanned image to a file or cloud location Parent topic Starting a Scan Scanning in Epson Scan 2 Epson Scan 2 automatically scans your document and saves the scanned file in PDF format in your operating system s...

Page 117: ...117 You see this window ...

Page 118: ...orrect Document Skew setting to correct skewed originals image contents or both 8 Click the Preview button Epson Scan 2 previews your original and displays the results in the Epson Scan 2 window 9 Select any of the additional settings that you want to use on the Main Settings tab 10 Click the Advanced Settings tab and select any settings that you want to use 11 Select the format in which you want ...

Page 119: ...age clockwise to the desired angle before scanning it Select Auto to allow your product to automatically rotate the image based on the orientation of the text may take longer to scan Correct Document Skew Corrects skewed originals image contents or both Add or edit pages after scanning Lets you add remove or edit the pages in a scan including rotating pages and changing the page order Note To save...

Page 120: ... image Gamma Adjusts the midtone density of the scanned image Unsharp Mask Makes the edges of certain image areas clearer Turn off this option to leave softer edges Descreening Removes the ripple pattern that might appear in subtly shaded image areas such as skin tones This option improves results when scanning magazines or newspapers The results of descreening do not appear in the preview image o...

Page 121: ...want to perform OCR 1 Load your original in the product for scanning 2 Start Epson Scan 2 3 Select your scan settings 4 Click Preview and adjust the area you want to scan if necessary 5 Select Searchable PDF as the Image Format setting 6 Select Options from the Image Format list You see this window 7 Select any of the options on the General tab 8 Select the Text tab 9 Make sure the language used i...

Page 122: ...compression the lower the image quality The TIFF format is recommended when you need to modify or retouch your scanned image PNG png An image format that does not lose quality during editing TIFF tif A file format created for exchanging data between many programs such as graphic and DTP software Multi TIFF tif A TIFF file format when multiple pages are saved to the same file allowing you to edit t...

Page 123: ... Epson Scan 2 Follow these guidelines to determine the resolution setting you need You will scan the image at its original size but enlarge it later in an image editing program Increase the Epson Scan 2 Resolution setting in your scan Increase the resolution by the same amount you will increase the image size to retain a high image quality For example if the resolution is 300 dpi dots per inch and...

Page 124: ...ls in the tanks instead it estimates the amount of ink remaining by internally monitoring ink usage The low ink alert system may generate inaccurate messages if the ink tanks are not refilled according to these instructions As a precaution perform regular visual inspections of the ink tanks to ensure ink levels do not fall below the lower line Continued use of the product when the ink level is bel...

Page 125: ...in the product s ink tanks to confirm the actual ink levels Continued use of the product when the ink is expended could damage the product Epson recommends filling all ink tanks to the upper line when the product is not operating to reset the ink levels For optimum printing results refill the ink tanks to the upper line at least once a year After bringing an ink bottle inside from a cold storage s...

Page 126: ...ause a mixture of color inks is used to create black A reserve amount of ink remains in the tank when your product indicates that a refill is necessary Parent topic Refilling Ink Check Ink Levels To confirm the actual ink remaining visually check the ink levels in the product s ink tanks Make sure the ink levels are above the lower lines on the ink tanks Caution If the ink level is below the lower...

Page 127: ...sages if the ink tanks are not refilled according to these instructions As a precaution perform regular visual inspections of the ink tanks to ensure ink levels do not fall below the lower line Continued use of the product when the ink level is below the lower line on the tank could damage the product Parent topic Check Ink Levels Related tasks Refilling the Ink Tanks Checking Ink Levels Windows A...

Page 128: ...ay differ from the actual ink remaining in the ink tanks To confirm the actual remaining ink visually check the ink levels in the ink tanks Continued use of the product when the ink level is below the lower line on the tank could damage the product Parent topic Check Ink Levels Related tasks Refilling the Ink Tanks ...

Page 129: ...ity 2 Select EPSON Status Monitor You see a window like this 3 Refill any ink tank as needed Note To update or refresh the displayed ink levels click Update Note The ink levels displayed are an estimate and may differ from the actual ink remaining in the ink tanks To confirm the actual remaining ink visually check the ink levels in the ink tanks Continued use of the product when the ink level is b...

Page 130: ...an disable special offers messages from Epson using a utility on your Windows computer 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click Select Monitoring Preferences You see this window ...

Page 131: ...tup and are not for resale The printer ships with full ink bottles and part of the ink from the first bottles is used to charge the print head Yields vary considerably based on images printed print settings paper type frequency of use and temperature Ink Bottle Part Numbers Parent topic Refilling Ink Ink Bottle Part Numbers Use these part numbers when you order or purchase new ink bottles Ink colo...

Page 132: ...tion perform regular visual inspections of the ink tanks to ensure ink levels do not fall below the lower line Continued use of the product when the ink level is below the lower line on the tank could damage the product Caution Wear disposable gloves while refilling the ink tanks to avoid staining your hands If ink spills wipe it off immediately with a damp towel to avoid permanent stains If ink g...

Page 133: ...133 4 Open the ink tank cover 5 Open the cap for the ink tank you are going to fill Note Make sure the color of the ink tank matches the ink color you want to refill ...

Page 134: ...ink bottle to hit any objects after removing its cap otherwise ink may spill Warning If ink gets on your skin wash it thoroughly with soap and water If ink gets into your eyes flush them immediately with water If discomfort or problems persist see a doctor immediately If ink gets into your mouth spit it out and see a doctor right away Keep the ink bottles out of the reach of children and do not dr...

Page 135: ...g the slot in front of the filling port then slowly stand the bottle up to insert it Note Refer to the color coded sticker on the ink tank unit to identify the color of each tank Do not force the bottles into position they are keyed for each color ...

Page 136: ...or the ink to fill the tank Do not squeeze the bottle Ink flows into the tank and stops automatically when the ink is filled to the upper line Note If ink does not flow from the bottle lift and reinsert the bottle ...

Page 137: ...cap and tighten it Store the bottle upright for later use 10 Repeat the previous steps as necessary for each ink tank you need to refill 11 Close the ink tank cover firmly 12 Press the start button 13 Follow the on screen instructions to reset the ink level for the colors you refilled Parent topic Refilling Ink Related concepts Purchase Epson Ink ...

Page 138: ...ty declines You can check for clogged nozzles before you clean them so you don t clean them unnecessarily Note You may not be able to clean the print head when the ink level in any of the tanks is low You may have to refill the ink tank first If you still see white or dark lines or gaps in your printouts even after cleaning the print head several times you can run a Power Cleaning Print Head Nozzl...

Page 139: ...g the control panel on your product 1 Make sure there are no errors on the LCD screen and the output tray is extended 2 Load a few sheets of plain paper in the product 3 Press the home button if necessary 4 Select Maintenance and press the OK button 5 Press the OK button again to select Nozzle Check ...

Page 140: ...aint select Yes and press the OK button Follow the instructions on the screen to clean the print head If you don t see any improvement after cleaning the print head up to 3 times turn off the product and wait at least 12 hours Then run a nozzle check and try cleaning the print head again If quality still does not improve run a Power Cleaning If there is still no improvement contact Epson support P...

Page 141: ...d a few sheets of plain paper in the product 3 Do one of the following Windows Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click Mac In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility a...

Page 142: ...142 You see a window like this 5 Click Print ...

Page 143: ...h If there are gaps or the pattern is faint clean the print head Parent topic Print Head Nozzle Check Related tasks Cleaning the Print Head Using a Computer Utility Refilling the Ink Tanks Related topics Loading Paper Print Head Cleaning If print quality has declined and the nozzle check pattern indicates clogged nozzles you can clean the print head ...

Page 144: ...puter Utility Parent topic Print Head Maintenance Related tasks Refilling the Ink Tanks Cleaning the Print Head Using the Product Control Panel You can clean the print head nozzles using the control panel on your product 1 Make sure there are no errors on the LCD screen and the output tray is extended 2 Load a few sheets of plain paper in the product 3 Press the home button if necessary 4 Select M...

Page 145: ...creen 7 Select Nozzle Check press the OK button and press the start button to run a nozzle check and confirm that the print head is clean If you don t see any improvement after cleaning the print head up to 3 times turn off the product and wait at least 12 hours Then run a nozzle check and try cleaning the print head again If quality still does not improve run a Power Cleaning If there is still no...

Page 146: ... few sheets of plain paper in the product 3 Do one of the following Windows Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click Mac In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and ...

Page 147: ... The power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is finished Caution Never open the inner cover or turn off the product during a cleaning cycle or you may damage it 6 When the cleaning cycle is finished you can check to see if the nozzles are clean click Print Nozzle Check Pattern and click Print ...

Page 148: ...ou don t see any improvement after cleaning the print head up to 3 times turn off the product and wait at least 12 hours Then check the print head nozzles and try cleaning the print head again If quality still does not improve run a Power Cleaning If there is still no improvement contact Epson support Parent topic Print Head Cleaning Related references Where to Get Help Related tasks Refilling the...

Page 149: ...ower Cleaning Using the Product Control Panel Power Cleaning Using a Computer Utility Parent topic Print Head Maintenance Power Cleaning Using the Product Control Panel You can run a Power Cleaning using the control panel on your product Note After a Power Cleaning you must turn off the product and wait at least 12 hours before running another Power Cleaning 1 Turn off the product 2 Visually check...

Page 150: ...nother Power Cleaning 1 Make sure there are no errors on the LCD screen and the output tray is extended 2 Load a few sheets of plain paper in the product 3 Do one of the following Windows Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click Select Printer Settings and click the Maintenance tab Mac In the...

Page 151: ...run a nozzle check If the print quality did not improve turn off the product and wait at least 12 hours before running another Power Cleaning If the print quality does not improve after running the Power Cleaning utility multiple times contact Epson for support Parent topic Power Cleaning Related tasks Refilling the Ink Tanks ...

Page 152: ...g Print Quality Aligning the Print Head Using the Product Control Panel You can align the print head using the control panel on your product 1 Make sure there are no errors on the LCD screen and the output tray is extended 2 Load a few sheets of plain paper in the product 3 Press the home button if necessary 4 Select Maintenance and press the OK button 5 Select Print Head Alignment and press the O...

Page 153: ...ntal Alignment 9 Press the OK button when you are finished Parent topic Print Head Alignment Related topics Loading Paper Cleaning the Paper Guide If you see ink on the back of a printout you can clean the paper guide rollers to remove any excess ink Caution Do not use tissues to clean the inside of the product You can damage the product 1 If printouts are smeared or scuffed load plain paper in th...

Page 154: ...ted concepts Print Head Alignment Print Head Cleaning Related tasks Cleaning the Print Head Using a Computer Utility Checking the Number of Sheets You can view an option that displays the number of sheets of paper that have fed through the product Note You can also view the number of sheets of paper fed through the product by printing a nozzle check Checking the Sheet Counter Windows Checking the ...

Page 155: ...ormation You see this window 5 After checking the number of sheets fed into the printer click OK to close the window Note The number of sheets is displayed only when Epson Status Monitor 3 is enabled Parent topic Checking the Number of Sheets Checking the Sheet Counter Mac You can check the number of sheets of paper that have fed through the product by checking the sheet counter 1 In the Apple men...

Page 156: ...156 2 Select Printer and Option Information You see this window 3 After checking the number of sheets fed into the printer click OK to close the window Parent topic Checking the Number of Sheets ...

Page 157: ...p your product working at its best you should clean it several times a year Caution Do not use a hard brush alcohol or paint thinner to clean the product or you may damage it Do not use oil or other lubricants inside the product or let water get inside it 1 Turn off the product 2 Unplug the power cable 3 Disconnect any connected cables 4 Remove all the paper 5 Open the document cover ...

Page 158: ...ct or transport it some distance prepare it for transportation as described here Caution During transportation and storage follow these guidelines Avoid tilting the product placing it vertically or turning it upside down otherwise ink may leak Place the product in a plastic bag and fold the bag closed When storing or transporting an ink bottle after removing its seal do not tilt the bottle and do ...

Page 159: ... transporting the product make sure that the print head is in the home far right position 1 Turn off the product 2 Remove all the paper and any originals from the product 3 Make sure the power light turns off then unplug the power cable 4 Disconnect any connected cables ...

Page 160: ...160 5 Open the ink tank cover and make sure that the ink tank caps are installed securely 6 Close the ink tank cover securely ...

Page 161: ...Place the product in its original packaging materials if possible or use equivalent cushioning around the product If print quality has declined when you print again clean and align the print head Parent topic Cleaning and Transporting Your Product Related concepts Print Head Cleaning Print Head Alignment ...

Page 162: ... Software Updates It s a good idea to check Epson s support website occasionally for free updates to your product software Visit epson com support U S epson ca support Canada or epson com jm support Caribbean and select your product Windows Your printer software automatically checks for updates You can also manually update the software by selecting Software Update here Accessing the Windows Deskto...

Page 163: ... support Non printing features such as scanning are still available E 12 A borderless printing ink pad needs to be replaced Contact Epson for support Borderless printing is not available but printing with a border is available W 01 Paper is jammed in the product Remove the jammed paper then press the button indicated on the LCD screen to clear the error If the error continues turn the product off ...

Page 164: ...ng the life of your product it may reach a condition where either satisfactory print quality cannot be maintained or the ink pads have reached the end of their usable life The Epson Status Monitor your LCD screen or lights on the control panel will advise you when these parts need replacing If this happens during the standard warranty of the product the exchange of the product or replacement of th...

Page 165: ...rnally monitoring ink usage The low ink alert system may generate inaccurate messages if the ink tanks are not refilled according to these instructions As a precaution perform regular visual inspections of the ink tanks to ensure ink levels do not fall below the lower line Continued use of the product when the ink level is below the lower line on the tank could damage the product Parent topic Solv...

Page 166: ...ve could be caused by your computer cable software or selected settings Check other solutions or try uninstalling and reinstalling your printer software If the page prints but the nozzle check pattern has gaps clean or align the print head If the page does not print the product may have a problem Check other solutions If they do not work contact Epson Parent topic Solving Problems Related concepts...

Page 167: ...s and press the OK button 4 Select one of these options and press the OK button Network Settings Resets all network settings Copy Settings Resets all copy settings Scan Settings Resets all scan settings Clear All Data and Settings Resets all settings You see a confirmation screen 5 Press the OK button to reset the selected settings Press the stop button if you want to cancel the operation Parent t...

Page 168: ... it may charge improperly and use excess ink the next time you turn it on Your product is finished charging the print head when the power light stops flashing If the product s print head stops moving or making noise and the charging process has not finished after approximately 20 minutes turn off your product Turn it back on and check to see if charging is still in progress If it is still in progr...

Page 169: ...raise or lower it Parent topic Solving Setup Problems Related tasks Changing LCD Screen Language Solving Network Problems Check these solutions if you have problems setting up or using your product on a network Note Breakdown or repair of this product may cause loss of network data and settings Epson is not responsible for backing up or recovering data and settings during or after the warranty per...

Page 170: ...s point is operating correctly by connecting to it from your computer or another device Print a network connection report and check the codes and messages on the report to help determine the cause of the problem You may need to disable the firewall and any anti virus software on your wireless router or access point Try restarting your router following the instructions in your router documentation ...

Page 171: ...ed concepts Wi Fi Direct Mode Setup Related tasks Disabling Wi Fi Features Printing a Network Status Sheet Printing a Network Connection Report Related topics Wi Fi Networking Network Software Cannot Find Product on a Network If EpsonNet Setup cannot find your product on a network try these solutions Make sure your product is turned on and connected to your network Verify the connection using your...

Page 172: ...work See your router or access point documentation for instructions on disabling the Privacy Separator function Parent topic Solving Network Problems Related concepts Uninstall Your Product Software Related topics Wi Fi Networking Product Does Not Appear in Mac Printer Window If your product does not appear in the Mac printer window try these solutions Turn your product off wait 30 seconds then tu...

Page 173: ...elp determine the cause of the problem If you are using TCP IP make sure the product s IP address is set correctly for your network If your network does not assign IP addresses using DHCP set the IP address manually Make sure your computer and product are both using the same wireless network If network printing is slow print a network status sheet and check the signal strength If it is poor place ...

Page 174: ...arted your computer after installing the product software Make sure the Event Manager program is not being blocked by your firewall or security software Note If you are using a 5 GHz wireless router set the router to operate in dual band 2 4 GHz and 5 GHz mode If your router uses a single network name SSID for both the 2 4 GHz and 5 GHz band give each band its own network name SSID instead such as...

Page 175: ...e the firewall and any anti virus software on your wireless router or access point Parent topic Solving Network Problems Related tasks Starting a Scan Using the Product Control Panel Starting a Scan Using the Epson Scan 2 Icon Solving Copying Problems Check these solutions if you have problems copying with your product Product Makes Noise But Nothing Copies Product Makes Noise When It Sits for a W...

Page 176: ...king sure that the paper stack is not above the arrow mark on the edge guides If multiple pages feed at once remove the paper fan the edges to separate the sheets and reload it If multiple pages feed at once during manual 2 sided printing remove any paper from the product before reloading paper If paper jams when you print on both sides of the paper try loading fewer sheets Make sure your paper me...

Page 177: ...ting it may cause an injury Do not touch any protruding parts inside the product Parent topic Solving Paper Problems Paper Ejection Problems If you have problems with paper ejecting properly try these solutions If paper does not eject fully you may have set the wrong paper size Cancel printing to eject the paper Select the correct paper size when you reprint If paper is wrinkled when it ejects it ...

Page 178: ...not offline or pending Run a product check to see if a test page prints If the test page prints check to see if your product software is installed correctly Make sure your system meets the requirements for your operating system If you are printing a high resolution image you may need more than the minimum requirements Print the image at a lower resolution or if necessary increase your system s mem...

Page 179: ...el and click Printer under Hardware and Sound Right click your product name select Printing Preferences and select your product name again if necessary 2 Click the Maintenance tab 3 Click the Extended Settings button 4 Select Enable EPSON Status Monitor 3 and click OK 5 Click the Monitoring Preferences button 6 Click the checkbox for the option that adds the shortcut icon to the taskbar 7 Click OK...

Page 180: ...ttings or Speed and Progress and select the following settings Always Spool RAW Datatype Page Rendering Mode Print as Bitmap Windows Select Printer Properties click the More Options tab and make sure the High Speed setting is enabled Mac Select System Preferences select Printers Scanners and select your product Select Options Supplies select Options or Driver and enable the High Speed Printing set...

Page 181: ...ent from those covered in this manual See the Apple website for details Inverted Image Too Many Copies Print Blank Pages Print Incorrect Margins on Printout Border Appears on Borderless Prints Incorrect Characters Print Incorrect Image Size or Position Slanted Printout Parent topic Solving Problems Inverted Image If your printed image is inverted unexpectedly try these solutions Turn off any mirro...

Page 182: ...r software if available Run a print head nozzle check to see if any of the nozzles are clogged Then clean the print head if necessary Make sure your product is selected as the printer in your printing program You may need to refill the ink Visually check the ink levels Parent topic Solving Page Layout and Content Problems Related concepts Print Head Cleaning Print Head Nozzle Check Related referen...

Page 183: ...Related references Copying Options Related tasks Selecting Basic Print Settings Windows Selecting Basic Print Settings Mac Selecting Page Setup Settings Mac Related topics Loading Paper Placing Originals on the Product Border Appears on Borderless Prints If you see a border on borderless prints try these solutions Make sure you are printing on a compatible borderless paper type and size Windows Ma...

Page 184: ...ct See what s printing and select your product name again if necessary Right click the stalled print job click Cancel and click Yes Windows 7 Click and select Devices and Printers Right click your product name select See what s printing and select your product name again if necessary Right click the stalled print job click Cancel and click Yes Windows Vista Click and select Control Panel Click Pri...

Page 185: ...glass Make sure you selected the correct margins for your paper size in your printing program Be sure to select the correct Original Size setting for your original in the Copy settings If the image is slightly enlarged and cropped during borderless printing change the Expansion setting You can use the preview option in your printer software to check your margins before you print Parent topic Solvi...

Page 186: ...ilable print settings are different from those covered in this manual See the Apple website for details White or Dark Lines in Printout Blurry or Smeared Printout Faint Printout or Printout Has Gaps Grainy Printout Incorrect Colors Parent topic Solving Problems Related topics Solving Scanned Image Quality Problems White or Dark Lines in Printout If you notice white or dark lines in your prints als...

Page 187: ...long time run the Power Cleaning utility Note Power Cleaning consumes a lot of ink so run this utility only if you cannot improve print quality by cleaning the print head Parent topic Solving Print Quality Problems Related concepts Print Head Cleaning Print Head Nozzle Check Print Head Alignment Power Cleaning Related references Paper or Media Type Settings Printing Software Related tasks Selectin...

Page 188: ...ill contain a lighter image or text print that side first Make sure the ink has dried before reloading the paper to print on the other side Adjust the density and or ink drying time settings If printed copies are smeared lower the copy density setting on the product control panel The ink levels may be low and you may need to refill the ink Visually check the ink levels Run a nozzle check to see if...

Page 189: ...ended Settings Windows Cleaning the Paper Guide Selecting Basic Print Settings Windows Selecting Basic Print Settings Mac Faint Printout or Printout Has Gaps If your printouts are faint or have gaps try these solutions Run a nozzle check to see if any of the print head nozzles are clogged Then clean the print head if necessary Make sure the initial ink charging is complete The ink levels may be lo...

Page 190: ...oaded the printable side of the paper correctly for your product Select a higher print quality setting and turn off any high speed settings in your product software Run a nozzle check to see if any of the print head nozzles are clogged Then clean the print head if necessary Align the print head Adjust the print quality in the product software You may need to increase the image resolution or print ...

Page 191: ...tions Make sure the paper type setting matches the paper you loaded Make sure the Grayscale setting is not selected in your printer software If you selected Standard Vivid Windows or Normal Vivid Mac as the quality setting in the printer software try selecting Standard Windows or Normal Mac instead Select EPSON Standard as the Color Mode Windows or Mode Mac setting in the printer software Run a no...

Page 192: ...a long time run the Power Cleaning utility Note Power Cleaning consumes a lot of ink so run this utility only if you cannot improve print quality by cleaning the print head Parent topic Solving Print Quality Problems Related concepts Print Head Nozzle Check Print Head Cleaning Power Cleaning Related references Compatible Epson Papers Related tasks Selecting Additional Layout and Print Options Wind...

Page 193: ...lated concepts Uninstall Your Product Software Related references Windows System Requirements Mac System Requirements Cannot Start Epson Scan 2 If you cannot start Epson Scan 2 try these solutions Make sure your product is turned on and any interface cables are securely connected at both ends If your product is connected to a USB hub connect it directly to your computer instead Make sure Epson Sca...

Page 194: ...canned Image Quality Problems Check these sections if a scanned image on your computer screen has a quality problem Image Consists of a Few Dots Only Line of Dots Appears in All Scanned Images Straight Lines in an Image Appear Crooked Image is Distorted or Blurry Image Colors are Patchy at the Edges Image is Too Dark Back of Original Image Appears in Scanned Image Ripple Patterns Appear in an Imag...

Page 195: ...pics Placing Originals on the Product Image is Distorted or Blurry If a scanned image appears distorted or blurry try these solutions Make sure your original is not wrinkled or warped This may prevent the original from laying flat on the scanner glass Do not move your original or your product during scanning Your product will not operate properly while tilted at an angle Place your product on a fl...

Page 196: ... of Original Image Appears in Scanned Image If an image from the back of a thin original appears in your scanned image try these solutions Place a piece of black paper on the back of the original and scan it again Adjust these Epson Scan 2 settings if available and try scanning again Select the Advanced Settings tab and adjust the Brightness setting If the Image Type is set to Black White select T...

Page 197: ...our scanned image adjust these Epson Scan 2 settings if available and try scanning again If the Image Type setting is Color or Grayscale adjust the Contrast setting If the Image Type setting is Black White or Grayscale adjust the Color Enhance setting Parent topic Solving Scanned Image Quality Problems Related references Additional Scanning Settings Main Settings Tab Additional Scanning Settings A...

Page 198: ... Settings tab Parent topic Solving Scanned Image Quality Problems Related topics Placing Originals on the Product Uninstall Your Product Software If you have a problem that requires you to uninstall and re install your software follow the instructions for your operating system Uninstalling Product Software Windows Uninstalling Product Software Mac Parent topic Solving Problems Uninstalling Product...

Page 199: ...n 2 and click Uninstall Windows 8 x Windows 7 Windows Vista Select Epson Scan 2 and click Uninstall Change 6 Restart your computer then see the Start Here sheet to re install your software Note If you find that re installing your product software does not solve a problem contact Epson Parent topic Uninstall Your Product Software Uninstalling Product Software Mac In most cases you do not need to un...

Page 200: ...net Support Visit Epson s support website at epson com support U S epson ca support Canada or epson com jm support Caribbean and select your product for solutions to common problems You can download drivers and documentation get FAQs and troubleshooting advice or e mail Epson with your questions Speak to a Support Representative Before you call Epson for support please have the following informati...

Page 201: ...and Accessories You can purchase genuine Epson ink and paper at epson com U S sales epson ca Canadian sales or epson com jm Caribbean sales You can also purchase supplies from an Epson authorized reseller To find the nearest one call 800 GO EPSON 800 463 7766 in the U S or 800 807 7766 in Canada Parent topic Solving Problems ...

Page 202: ...pecifications Printable Area Specifications Scanning Specifications Ink Specifications Dimension Specifications Electrical Specifications Environmental Specifications Interface Specifications Network Interface Specifications Safety and Approvals Specifications Windows System Requirements To use your product and its software your computer should use one of these Microsoft operating systems Windows ...

Page 203: ...0 13 x macOS 10 12 x OS X 10 11 x OS X 10 10 x OS X 10 9 x OS X 10 8 x OS X 10 7 x OS X 10 6 8 Note For the latest product software available for your operating system visit the Epson support site at epson com support U S epson ca support Canada or epson com jm support Caribbean select your product and select Downloads Parent topic Technical Specifications Paper Specifications Note Since the quali...

Page 204: ... inches 102 181 mm Half Letter 5 5 8 5 inches 140 216 mm User defined size paper from 2 12 3 39 inches 54 86 mm to 8 5 47 24 inches 215 9 1200 mm Note Printing on user defined paper sizes is available only when printing from a computer Paper types Plain paper Note Your product also supports compatible papers distributed by Epson See the link at the end of this topic for a list of compatible Epson ...

Page 205: ... Printable Area Specifications Note When printing borderless quality may decline in the expanded printable area Single sheets borders 1 Top bottom left right margins 0 12 inch 3 mm minimum 2 Reduced print quality area top 1 61 inches 41 mm minimum 3 Reduced print quality area bottom 1 46 inches 37 mm minimum ...

Page 206: ...nt quality area bottom 1 57 inches 40 mm minimum Envelopes 1 Right left margins 0 12 inch 3 mm minimum 2 Top bottom margins 0 20 inch 5 mm minimum 3 Reduced print quality area right 0 71 inch 18 mm minimum 4 Reduced print quality area left 1 61 inches 41 mm minimum Parent topic Technical Specifications ...

Page 207: ...external Grayscale 16 bits per pixel internal 8 bits per pixel external Black and white 16 bits per pixel internal 1 bit per pixel external Light source LED Parent topic Technical Specifications Ink Specifications Note Epson s warranties do not extend to any damage caused by the use of third party ink or ink not designed for your printer The included initial ink bottles must be used for printer se...

Page 208: ...Parent topic Technical Specifications Related references Ink Bottle Part Numbers Dimension Specifications Height Stored 7 inches 179 mm Printing 10 inches 253 mm Width Stored 14 8 inches 375 mm Printing 14 8 inches 375 mm Depth Stored 13 7 inches 347 mm Printing 22 8 inches 578 mm Weight without ink or power cord Approximately 8 8 lb 4 kg Parent topic Technical Specifications Electrical Specificat...

Page 209: ...ing 50 to 95 F 10 to 35 C Storage 4 to 104 F 20 to 40 C 1 month at 104 F 40 C Humidity without condensation Operating 20 to 80 RH Storage 5 to 85 RH Parent topic Technical Specifications Interface Specifications Interface type Hi Speed USB Parent topic Technical Specifications Network Interface Specifications Standard IEEE 802 11 b g n IEEE 802 11n available only on the 20 MHz channel Security WPA...

Page 210: ...roduct Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation of the device To prevent radio interference to the licensed service this device is intended to be operated indoors and away from windows to provide maximum shielding Equipment o...

Page 211: ...sure to follow all warnings and instructions marked on the product Use only the type of power source indicated on the product s label Use only the power cord that comes with the product Use of another cord may cause fires or shock Do not use the cord with any other equipment Make sure the AC power cord meets the relevant local safety standard Place the product near a wall outlet where the plug can...

Page 212: ...ace the product near excessive heat sources or in direct sunlight Leave enough room around the product for sufficient ventilation Do not block or cover openings in the case or insert objects through the slots Keep the product away from potential sources of electromagnetic interference such as loudspeakers or the base units of cordless telephones Keep your product at least 8 7 inches 22 cm away fro...

Page 213: ...h them thoroughly with soap and water If the liquid crystal solution gets into your eyes flush them immediately with water If discomfort or vision problems remain after a thorough flushing see a doctor immediately Do not press too hard on the LCD screen or subject it to heavy impacts Do not use a pointy or sharp object such as a pen or your fingernail to operate the LCD screen If the LCD screen ch...

Page 214: ...sult the dealer or an experienced radio TV technician for help WARNING The connection of a non shielded equipment interface cable to this equipment will invalidate the FCC Certification or Declaration of this device and may cause interference levels which exceed the limits established by the FCC for this equipment It is the responsibility of the user to obtain and use a shielded equipment interfac...

Page 215: ... resolve any Dispute informally If Epson and you do not reach an agreement to resolve the Dispute within the sixty 60 days you or Epson may commence an arbitration Notice to Epson must be addressed to Epson America Inc ATTN Legal Department 3840 Kilroy Airport Way Long Beach CA 90806 the Epson Address The Dispute Notice to you will be sent to the most recent address Epson has in its records for yo...

Page 216: ...e relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party s individual claim In some instances the costs of arbitration can exceed the costs of litigation and the right to discovery may be more limited in arbitration than in court The arbitrator s award is binding and may be entered as a judgment in any court of compete...

Page 217: ... sending a written letter to the Epson Address within thirty 30 days of your assent to this Agreement including without limitation the purchase download installation of the Software or other applicable use of Epson Hardware products and services that specifies i your name ii your mailing address and iii your request to be excluded from the final binding individual arbitration procedure and waiver ...

Page 218: ...yright Notice All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electronic mechanical photocopying recording or otherwise without the prior written permission of Seiko Epson Corporation The information contained herein is designed only for use with this Epson product Epson is not responsible for any use of this...

Page 219: ...ising or publicity relating to the software without the specific prior written permission of Sam Leffler and Silicon Graphics THE SOFTWARE IS PROVIDED AS IS AND WITHOUT WARRANTY OF ANY KIND EXPRESS IMPLIED OR OTHERWISE INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL INCIDENT...

Page 220: ... period of nonuse This is to ensure that the product meets Energy Star standards of energy efficiency More energy savings can be achieved by setting the time to sleep to a shorter interval Parent topic Copyright Notice Copyright Attribution 2019 Epson America Inc 3 19 CPD 56719 Parent topic Copyright Notice ...

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