Epson 785EPX - Stylus Photo Color Inkjet Printer Printer Basics Manual Download Page 81 | Manualshive

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5

Problem Solving

This section gives you the basics for diagnosing and solving printer
problems.

First see Diagnosing Printer Problems on page 77 to help determine what
the cause of the problem may be. Refer to the pictures on page 76 if you
need help identifying parts of the printer.

Then see these sections for instructions:

■

Solving Problems Setting Up the Printer or Installing Software on
page 79

■

Solving Printer Problems on page 80

■

Solving Print Quality Problems on page 82

■

Solving Problems with Paper Feeding on page 85

■

Solving Miscellaneous Printout Problems on page 87

■

Installing Printer Drivers and Utilities for Windows 2000 on page 88

■

Uninstalling Printer Software for Windows on page 90

■

Where To Get Help on page 91

It’s a good idea to check
EPSON’s support web
site periodically for
free updates to your
printer driver. Visit
http://support.epson.com.
Download instructions are
posted for your
convenience.

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Summary of Contents for 785EPX - Stylus Photo Color Inkjet Printer

Page 1: ......

Page 2: ...the U S failure to strictly comply with SEIKO EPSON CORPORATION s operating and maintenance instructions SEIKO EPSON CORPORATION shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original EPSON Products or EPSON Approved Products by SEIKO EPSON CORPORATION Trademarks EPSON EPSON Stylus EPSON Photo Stickers ...

Page 3: ...10 Inserting Memory Cards 10 Configuring PhotoStarter 11 Removing Memory Cards 12 Using EPSON Paper 13 Loading Paper 14 Using the Control Panel 15 Selecting Print Settings 16 Changing the Default Settings 18 Printing Your Photos 19 Printing an Index 19 Printing Snapshots 20 Printing Enlargements 21 Printing Multiple Photos on a Sheet 23 Printing Snapshots on Roll Paper 25 Loading Roll Paper 25 Pri...

Page 4: ...g Envelopes 35 Basic Printing 36 Selecting the Settings You Use Most Often 39 Customizing Your Print Settings 40 Selecting the Correct Media Type 42 Printing Borderless Photos 43 Loading Paper 43 Opening Your Photos in Film Factory 44 Setting Up Your Print Job 46 Printing Your Photos 48 3 PRINTING ON A MACINTOSH 51 Loading Paper 52 Loading Envelopes 53 Basic Printing 54 Customizing Your Print Sett...

Page 5: ... the Printer 73 Transporting the Printer 74 5 PROBLEM SOLVING 75 Printer Parts 76 Diagnosing Printer Problems 77 Running a Printer Check 78 Solving Problems Setting Up the Printer or Installing Software 79 Solving Printer Problems 80 Solving Print Quality Problems 82 Solving Problems with Paper Feeding 85 Solving Miscellaneous Printout Problems 87 Installing Printer Drivers and Utilities for Windo...

Page 6: ...nts 93 Macintosh System Requirements 94 ENERGY STAR Compliance 94 Important Safety Instructions 95 Ink Cartridge Safety Instructions 97 FCC Compliance Statement 98 Declaration of Conformity 99 Epson America Inc Limited Warranty 100 INDEX 101 ...

Page 7: ...there Here are some of the printer s outstanding features EPSON s exclusive 6 color ink technology lets you print with resolutions up to 2880 720 dpi The built in PC card slot works with most digital camera media including CompactFlash Type I and II SmartMedia Microdrive and Memory Stick with the appropriate adapter The roll paper holder included with your printer lets you produce continuous 4 inc...

Page 8: ... PRINT Image Matching the digital camera manufacturer can set specific printing options for each camera model These options include contrast sharpness and brightness gamma level color space and color saturation shadow point highlight point and color balance The camera saves this information in each image file Your printer then uses the information to ensure the most accurate reproduction of the im...

Page 9: ...of your photo editing programs whenever you insert a memory card from your camera Your on screen Reference Guide gives you complete information about your printer You need a browser such as Microsoft Internet Explorer or Netscape Navigator version 3 0 or later to view the guide ArcSoft PhotoImpression is an easy to use photo editing program that lets you edit enhance retouch or add special effects...

Page 10: ...hout a computer Printing with Windows or on a Macintosh Maintaining the printer Solving basic problems For more details about printing with maintaining or troubleshooting your printer see your on screen Reference Guide as described on page 5 Warnings Cautions Notes and Tips Please follow these guidelines Warnings must be followed carefully to avoid bodily injury Cautions must be observed to avoid ...

Page 11: ...A browser is not included on the printer software CD ROM You can view your on screen Reference Guide from the CD ROM or copy it to your hard drive and view it from there Follow these steps 1 Insert your printer software CD ROM 2 Windows Double click My Computer double click your CD ROM or DVD drive icon then double click the EPSON icon Macintosh Double click the EPSON icon in the CD ROM window If ...

Page 12: ...nce Guide and view it from there If you copy the guide to your hard drive you can access it at any time as follows Windows Select Start Programs EPSON and click ESP 785EPX Guide Macintosh Open the EPSON STYLUS PHOTO 785EPX folder and double click View Reference Guide When you first open the Reference Guide you see this screen Click here to expand the table of contents ...

Page 13: ...u want to view If there s a right arrow click it to view subtopics then click on a topic to go to it Click the down arrow to close a subtopic list If you see an icon for a graphic when viewing your Reference Guide in Netscape Navigator click the Reload button to load the graphic Closed list click to expand Click to go to topic ...

Page 14: ...8 ...

Page 15: ...include commands for sharpness and clarity while portrait mode pictures might emphasize soft focusing and subtle flesh tones When you insert your camera s memory card in the printer all the PRINT Image Matching commands are read and applied If you don t want to use the PRINT Image Matching information just use the printer s control panel to turn off PhotoEnhance as described on page 18 Before you ...

Page 16: ...y Cards Digital cameras store pictures either in the camera s internal memory or on a memory card Your printer works with several different types of memory cards as shown at the left All memory cards except PCMCIA Type II cards require an adapter to work in the printer A PCMCIA adapter PC card adapter for CompactFlash Type II memory cards is included with the printer If your camera uses a differen...

Page 17: ...ction to respond to the message and configure the PhotoStarter utility Configuring PhotoStarter PhotoStarter and CardMonitor are utility programs that detect when a memory card is inserted in your printer and automatically copy photos to your computer 1 When you see the message click Next The PhotoStarter setup assistant opens 2 Click Next again The setup assistant asks you a series of questions a...

Page 18: ...d choose Change Settings Removing Memory Cards When you re finished printing from a memory card make sure the processing light is not flashing before you remove the card On a Macintosh select the memory card icon on your desktop and drag it to the Trash If you remove the card without doing this an error message will remain on your screen until you reinsert the card Press the button to eject the ca...

Page 19: ...ective plastic sleeve to protect them from atmospheric contaminants like humidity cigarette smoke and high levels of ozone As with all photographs keep your prints away from direct sunlight For proper storage EPSON recommends that you keep prints in a photo album or plastic photo storage box in acid free archival sleeves commonly available from most camera stores Paper name Description Letter size...

Page 20: ... sure the printable whiter or glossier side of the paper is face up Always load paper short edge first even when you re printing landscape oriented pictures Load up to 20 sheets of EPSON Photo Paper or Matte Paper Heavyweight Load EPSON Premium Glossy and Semigloss Photo Paper one sheet at a time Load EPSON Photo Quality Ink Jet paper and plain paper up to the arrow mark inside the left edge guide...

Page 21: ...You use the arrow buttons to select most settings for printing The control panel displays the settings you choose for each of the 8 menus Use the and buttons to select menus Use the and buttons to select settings After you select settings press the Print button to start printing Use the arrow buttons to select menus and settings Menus Settings Press to start printing Press if you need to cancel se...

Page 22: ...atte Paper Heavyweight Use for non glossy 8 10 enlargements or special layouts Paper Size Make sure this setting matches the paper you loaded in the printer Use for letter size enlargements or printing multiple photos on one sheet You can t use this setting for borderless photos Use for snapshots on EPSON Photo Paper with or without borders Use for enlargements on EPSON Premium Glossy Photo Paper ...

Page 23: ...e you want Refer to your index print or use the optional preview monitor to identify the photo When you re printing a Set of photos press the button to choose the number of the picture you want For each picture you want to print press the round Select Photo button The number 1 appears on the Copies menu Press the Select Photo button again if you want to print more than one copy of a picture Copies...

Page 24: ... change the defaults to the settings you use most often 1 Make the settings you want to use for one of the print modes 2 Press the Select Photo and Brightness buttons at the same time The settings are saved as defaults even if you turn off the printer 3 Repeat steps 1 and 2 for each print mode To change back to the factory defaults first select the print mode you want to change then press the Sele...

Page 25: ...t your memory card DPOF displays on the Select Photo menu Your photos are already selected You can press the or button on the Select Photo menu if you don t want to use the DPOF settings Printing an Index An index print shows small numbered images of all the photos on your memory card and includes the date each picture was taken Make sure your card is inserted and plain paper is loaded in the prin...

Page 26: ...5 In the Page Layout menu select for borderless prints or for prints with white borders If you want to print all the pictures on the card or you re using DPOF skip to step 7 6 At the Select Photo menu press the button to display your picture numbers For each picture you want to print press the round Select Photo button The number 1 appears on the Copies menu Press the Select Photo button again if ...

Page 27: ...cutting or trimming First print an index to identify the photos on the memory card as described on page 19 Then choose the pictures you want to print 1 Load one sheet of EPSON Premium Glossy Photo Paper If you re using EPSON Matte Paper Heavyweight or EPSON Photo Paper you can load up to 20 sheets at a time If you re using EPSON Photo Quality Ink Jet Paper you can load as many sheets as necessary ...

Page 28: ... you want to enlarge more than one picture press the round Select Photo button for each one you want Press the Select Photo button again to print more than one copy of an enlargement 7 At the Copies menu press the button to set the number of copies you want to print 8 In the PhotoEnhance menu select On if your camera supports PRINT Image Matching or to improve brightness and contrast or Off 9 Pres...

Page 29: ...tos the photo number and date are also printed If you re using DPOF skip to step 7 4 At the Select Photo menu press the button to select the picture or pictures you want to print If you want to print more than one picture make sure Set is selected in the Print Mode menu then press the round Select Photo button for each photo you want Press the Select Photo button again to print more than one copy ...

Page 30: ... the following tables Paper size Page layout Size of each photo inches Paper size Page layout Size of each photo inches Letter 8 10 5 7 5 7 7 5 4 6 3 5 5 3 5 2 5 5 3 5 2 2 2 2 3 5 2 5 or 2 2 4 6 4 6 1 25 0 88 3 5 5 8 10 8 10 3 5 2 5 5 7 1 5 2 6 4 2 1 5 2 5 3 5 0 91 0 67 6 4 or 3 5 2 5 4 inch wide roll 4 6 1 5 1 5 ...

Page 31: ... 2 Insert both roll paper holders into the roll Make sure the edge of the paper is cut straight across A diagonal cut may cause paper feed problems If necessary trim the paper 3 To avoid paper feeding problems flatten the paper Use a folded sheet of paper Roll the paper inside the sheet as shown below 4 Remove the paper support and lower the output tray Make sure the printer is turned on It s a go...

Page 32: ...Hold the paper in place while you press the z roll paper button The paper feeds into the printer 8 Open the printer cover and make sure the paper is feeding straight into the printer If it is not straight press and hold the z roll paper button to eject the paper The error light comes on Press the z roll paper button again to clear the error then repeat steps 6 and 7 Be careful not to get fingerpri...

Page 33: ...display your picture numbers For each picture you want to print press the round Select Photo button The number 1 appears on the Copies menu Press the Select Photo button again if you want to print more than one copy of a picture 5 In the PhotoEnhance menu select On if your camera supports PRINT Image Matching or to increase brightness and contrast or Off 6 Press the large green Print button Your p...

Page 34: ...k so you can remove it You see the code on the control panel Press the z roll paper button to clear the error code Remove the roll paper holder from the printer Then remove the paper roll from the holder and store it in the original package Keep your pictures and unused paper away from high temperatures and humidity and out of direct sunlight See page 13 for more information about storing and disp...

Page 35: ...ments are applied after PRINT Image Matching Using PhotoEnhance You can use the PhotoEnhance feature to apply PRINT Image Matching or increase brightness and contrast in all printing modes except Index and with all types of paper 1 Select your Print Mode and other settings 2 When you re ready to print make sure On is selected in the PhotoEnhance menu 3 Press the large green Print button Your photo...

Page 36: ...ou want to print 2 Press and hold the Brightness button until Filter No flashes on the Copies menu 3 In the Select Photo menu use the button to select the number of the picture that you want to print with a filter 4 In the Copies menu press the button to select the filter number you want to use If you want to apply the same filter to all the photos you re printing press and hold the Brightness but...

Page 37: ...neath it 2 In the Print Mode menu select one of the following to print all your photos on a sheet of stickers or several sheets if you have more than 16 photos to print one selected photo on all stickers to print a group of selected photos You don t need to set the paper type or size If you re printing all photos skip to step 4 3 In the Select Photo menu press the button to display your picture nu...

Page 38: ...t step 2 for each photo number You can select a different frame for each sticker 4 Press the Select Photo button again to save your settings The frame numbers disappear but they remain in effect 5 Press the large green Print button to print your framed stickers Printing Special Layouts You can turn a normal landscape into a panoramic photo or take a portrait and print an ID sheet with 8 different ...

Page 39: ...ou follow the instructions on page 12 No matter what you print you need to remember two things Use the right paper Choose the right printer settings For the best looking photos most vivid colors and sharpest text always use EPSON ink jet papers Your printer automatically adjusts itself for each type of paper That s why printer settings are important They tell your printer what kind of paper you re...

Page 40: ...er Don t push the paper deeper into the feeder Follow these guidelines when loading paper Load the printable side face up It s usually whiter or brighter than the other side Load letterhead or preprinted paper into the printer top edge first Don t load paper above the arrow on the left edge guide Load paper only up to this arrow Slide the left edge guide against the paper ...

Page 41: ... thickness lever to the position Remember to move the thickness lever back to the 0 position when you re done printing envelopes Before you print make sure you choose the correct envelope size as the Paper Size setting See page 38 for more information For best results press each envelope flat before loading it or load one envelope at a time Load with the printable side up Set the thickness lever t...

Page 42: ...ow these steps to print 1 From the File menu click Print You see a Print window your window may look slightly different 2 Make sure EPSON Stylus Photo 785EPX is selected 3 Click the Properties button If you see a Setup Printer or Options button click it Then click Properties on the next screen Click here to open your printer software Select your printer here ...

Page 43: ...e Media Type list If you re not sure which setting to select see page 42 Set the Ink option to Color to print a color document To print a black text document click Black Set the Mode option to Automatic It s the easiest way to get good printing results on all types of paper Set the slider in the Mode box to Quality or Speed to select high quality printing or faster printing available for plain pap...

Page 44: ...o reduce or enlarge your printed image print multiple layouts or add a watermark 7 Click OK until you see the Print window again 8 At the Print window click OK or Print to start printing Click to print borderless photos For more information about printer settings click the Help button Or right click any item on the screen and then click What s This Click OK to start printing ...

Page 45: ... example color photos on letter size paper you can change the default printer settings for all your programs You do this using the Windows Printers utility 1 Click Start point to Settings and then select Printers 2 Right click the EPSON Stylus Photo 785EPX icon 3 Select Properties Windows 98 or Windows Me or Printing Preferences Windows 2000 Then click the Main tab 4 Select the default settings yo...

Page 46: ... 2 Select one of these settings Economy For printing fast rough drafts of text on plain paper Saves ink ICM Image Color Matching For matching colors as closely as possible with ICM compatible monitors or scanners sRGB standard Red Green Blue For color matching with other sRGB devices or for images designed for the Web See your Windows help for details Click Custom then click Advanced or choose fro...

Page 47: ... save them as a group so you can reuse them whenever you print a similar project For more information about advanced settings click the Help button or see your on screen Reference Guide as described on page 3 If you want to print with the highest resolution possible select 1440dpi or 2880dpi Printing is slower at higher resolutions Select color management settings Select higher quality higher reso...

Page 48: ...nvelopes Plain paper EPSON 360 dpi Ink Jet Paper EPSON Iron On Cool Peel Transfer Paper 360 dpi Ink Jet Paper EPSON Photo Quality Ink Jet Paper EPSON Photo Quality Ink Jet Cards EPSON Photo Quality Self Adhesive Sheets Photo Quality Ink Jet Paper EPSON Photo Paper EPSON Photo Quality Glossy Paper EPSON Glossy Photo Greeting Cards Photo Paper EPSON Premium Glossy Photo Paper EPSON Premium Semigloss...

Page 49: ...n you re printing landscape oriented pictures Paper name Description Letter size 4 6 5 7 8 10 Photo Paper Perfect for snapshots S041141 S041272 S041271 S041458 Premium Glossy Photo Paper Glossy photos for framing and albums S041286 Roll paper S041302 S041464 S041465 Matte Paper Heavyweight Highest quality matte photos S041257 S041467 PremiumSemigloss Photo Paper Semigloss photos for framing and al...

Page 50: ...n printing with PhotoImpression http support epson com Opening Your Photos in Film Factory Before you start make sure the photos you want to print have been saved on your computer You can do this by simply removing the memory card from your camera and inserting it in your printer s card slot as described on page 10 1 Start Film Factory To do this click Start point to Programs Film Factory and clic...

Page 51: ...k the Add button to add your new roll of film Your photos appear in the Film Factory window 7 Click the picture s you want to print The background is highlighted 8 Click the Standard Prints button on the left Continue with the steps in the next section to set up your print job Enter a name Click Use Existing Image Folder Click Browse and locate folder Click the Add button If you need assistance wi...

Page 52: ...h Ratio pull down menu Similar to traditional photo finishing Film Factory may not print your entire image within the 4 6 inch area This is because your image s width height proportions or aspect ratio may not match the ratio for a true 4 6 inch print Film Factory will trim images to fit 4 Click the Properties button You see your printer Properties window Click the Main tab if necessary Print Assi...

Page 53: ...or photographs such as People or Nature or select special filters such as Soft Focus or a Sepia brown tint 7 For the highest quality printing click Custom and then click the Advanced button You see the Advanced window 8 For Print Quality select Photo 1440dpi This is the highest quality printing available for borderless photos Continue with the steps in the next section to print your photos Select ...

Page 54: ...to select the paper size and number of prints 1 Click the Paper tab 2 Click the No Margins box When you see the warning message click OK 3 Select your paper size 4 Click OK You return to the Print Assignments screen 5 Click the Print button on the left Select your paper size Select No Margins ...

Page 55: ... 7 Click the Print icon Your pictures are printed Keep your pictures and unused paper away from high temperatures and humidity and out of direct sunlight See page 13 for more information about storing and displaying your pictures Select the number of copies you want to print Click the Print icon ...

Page 56: ...50 ...

Page 57: ... you follow the instructions on page 12 No matter what you print you need to remember two things Use the right paper Choose the right printer settings For the best looking photos most vivid colors and sharpest text always use EPSON ink jet papers Your printer automatically adjusts itself for each type of paper That s why printer settings are important They tell your printer what kind of paper you ...

Page 58: ...er Don t push the paper deeper into the feeder Follow these guidelines when loading paper Load the printable side face up It s usually whiter or brighter than the other side Load letterhead or preprinted paper into the printer top edge first Don t load paper above the arrow on the left edge guide Load paper only up to this arrow Slide the left edge guide against the paper ...

Page 59: ... thickness lever to the position Remember to move the thickness lever back to the 0 position when you re done printing envelopes Before you print make sure you choose the correct envelope size as the Paper Size setting See page 54 for more information For best results press each envelope flat before loading it or load one envelope at a time Load with the printable side up Set the thickness lever t...

Page 60: ...Select the correct Paper Size Orientation and other settings Then click OK 4 From the File menu select Print You see a window like the following The most important thing to remember is to set the correct Media Type for the paper you re using Make sure you see SP 785EPX Select your paper size Select the orientation of your document For more information about printer settings click the button Select...

Page 61: ...in paper only You can also do the following Click to reduce or enlarge your image print multiple layouts or add a watermark Click to turn on background printing Click to change the Print button to Preview You can then click it to preview your printout Click to check your ink levels 6 Click Print to start printing If you turned on background printing you see the EPSON Monitor3 window as shown For m...

Page 62: ...njunction with ColorSync compatible devices and applications 3 To access advanced settings click Custom and then click the Advanced button You see the Advanced window 4 For higher quality printing higher resolution select Photo 1440dpi or Photo 2880dpi Then click OK Custom settings If you want to print with the highest resolution possible select 1440dpi or 2880dpi Printing is slower at higher reso...

Page 63: ...nvelopes Plain paper EPSON 360 dpi Ink Jet Paper EPSON Iron On Cool Peel Transfer Paper 360 dpi Ink Jet Paper EPSON Photo Quality Ink Jet Paper EPSON Photo Quality Ink Jet Cards EPSON Photo Quality Self Adhesive Sheets Photo Quality Ink Jet Paper EPSON Photo Paper EPSON Photo Quality Glossy Paper EPSON Glossy Photo Greeting Cards Photo Paper EPSON Premium Glossy Photo Paper EPSON Premium Semigloss...

Page 64: ...n you re printing landscape oriented pictures Paper name Description Letter size 4 6 5 7 8 10 Photo Paper Perfect for snapshots S041141 S041272 S041271 S041458 Premium Glossy Photo Paper Glossy photos for framing and albums S041286 Roll paper S041302 S041464 S041465 Matte Paper Heavyweight Highest quality matte photos S041257 S041467 PremiumSemigloss Photo Paper Semigloss photos for framing and al...

Page 65: ...ns on printing with PhotoImpression http support epson com Opening Your Photos in Film Factory Before you start make sure the photos you want to print have been saved on your computer You can do this by simply removing the memory card from your camera and inserting it in your printer s card slot as described on page 10 1 Start Film Factory To do this open the Film Factory folder and double click t...

Page 66: ... Add button to add your new roll of film Your photos appear in the Film Factory window 7 Click the picture s you want to print The background is highlighted 8 Click the Standard Prints button on the left Continue with the steps in the next section to set up your print job Enter a name Click Use Existing Image Folder Click Browse and locate folder Click the Add button If you need assistance with Fi...

Page 67: ...nal photo finishing Film Factory may not print your entire image within the paper area This is because your image s width height proportions or aspect ratio may not match the ratio for a true borderless print Film Factory will trim images to fit 4 Click the Properties button You see your Page Setup settings 5 Select your paper size For 4 6 borderless prints choose Photo Paper 4 6 in No Perforation...

Page 68: ...r size you need to select your media type and other settings 1 Click the Print button at the left You see additional printing options 2 Select the number of copies you want for each picture 3 Click the Print icon You see your Print window Select the number of copies you want to print Click the Print icon Select the type of paper you re using Select to correct the exposure automatically Select to i...

Page 69: ...h as Soft Focus or a Sepia brown tint 6 For the highest quality printing click Custom and then click the Advanced button You see the Advanced window 7 For Print Quality select Photo 1440dpi This is the highest quality printing available for borderless photos 8 Click OK You see the Print window again 9 Click Print Your pictures are printed Keep your pictures and unused paper away from high temperat...

Page 70: ...64 ...

Page 71: ...preparation steps for moving your printer Follow the instructions here for Cleaning the Print Head on page 66 Replacing an Ink Cartridge on page 68 Aligning the Print Head on page 72 Cleaning the Printer on page 73 Transporting the Printer on page 74 For more details read your on screen Reference Guide described on page 3 ...

Page 72: ... 68 for details 2 Do one of the following Windows click Start point to Settings then select Printers Right click the EPSON Stylus Photo 785EPX printer icon and select Properties Windows 98 or Me or Printing Preferences Windows 2000 Click the Utility tab Macintosh Open the File menu and choose Page Setup or Print Then click the Utility button 3 On the Utility menu click the Head Cleaning button 4 F...

Page 73: ...an also turn the printer off and wait overnight this allows any dried ink to soften and then try cleaning the print head again Examining the Nozzle Check Pattern Examine the nozzle check pattern you print Each staggered horizontal and straight vertical line should be complete with no gaps in the dot pattern as shown below If your printout looks okay you re done If any dots are missing as shown bel...

Page 74: ...Black ink cartridge T007201 U S T007311 Canada Color ink cartridge T008201 U S T008311 Canada Look for ink cartridge packages labelled T007 black or T008 color When you need new ink cartridges contact your dealer or call EPSON at 800 873 7766 or visit the EPSON Store at www epsonstore com U S sales only In Canada please call 800 873 7766 for dealer referral Be sure you have a new ink cartridge bef...

Page 75: ...ght flashes 3 The color cartridge is on the right and the black is on the left Pull up the ink cartridge clamp The cartridge rises up from its holder 4 Lift the cartridge out of the printer and dispose of it carefully To avoid damaging the printer never move the print head by hand Keep ink cartridges out of the reach of children and do not drink the ink If ink gets on your hands wash them thorough...

Page 76: ...as shown You must remove the yellow tape from the top of the cartridge or you will permanently damage it Don t try to remove the clear seal underneath the cartridge Don t touch the green circuit board on the back of the cartridge you may inhibit normal operation and printing black cartridge color cartridge Don t place the cartridge under the hooks you may damage the clamp when you close it hooks ...

Page 77: ...nt button and close the printer cover The printer begins charging the ink delivery system The Processing light flashes and the printer makes noise Charging takes about one minute When it s finished the Processing light stops flashing and stays on and the red b error light goes out Never turn off the printer while the Processing light is flashing unless the printer hasn t moved or made noise for mo...

Page 78: ... the File menu and choose Page Setup or Print Then click the Utility button 3 In the Utility menu click the Print Head Alignment button 4 Follow the instructions on the screen to print a test page You see this window 5 On the printed page select the pattern that shows the two vertical lines most precisely printed on top of each other You may need to use a magnifying glass Select one pattern each f...

Page 79: ...y dust or dirt from the sheet feeder 3 Clean the exterior of the printer with a soft damp cloth 4 Clean ink out of the printer s interior with a soft damp cloth 5 Use a soft dry cloth to clean the display and optional preview monitor Do not use liquid or chemical cleaners on these parts Don t touch the gears inside the printer Never use a hard or abrasive brush or alcohol or thinner for cleaning t...

Page 80: ...e as shown then close the printer cover 5 Push in the output tray extension and close the tray 6 Repack the printer and its attachments in the original box using the protective materials that came with them See your Start Here sheet Keep the printer level as you transport it After transporting the printer remove the tape securing the print head and test your printer If you notice a decline in prin...

Page 81: ...he Printer or Installing Software on page 79 Solving Printer Problems on page 80 Solving Print Quality Problems on page 82 Solving Problems with Paper Feeding on page 85 Solving Miscellaneous Printout Problems on page 87 Installing Printer Drivers and Utilities for Windows 2000 on page 88 Uninstalling Printer Software for Windows on page 90 Where To Get Help on page 91 It s a good idea to check EP...

Page 82: ... ink cartridge replacement button error light paper support preview monitor slot printer cover card eject button memory card slot output tray extensions output tray left edge guide roll paper adapter roll paper holders paper thickness lever preview monitor port USB port ink cartridges ...

Page 83: ...ridge on the control panel one of the cartridges is not installed correctly Remove it and install it correctly as described on page 68 Red b light flashes One of the ink cartridges is low Make sure you have a replacement cartridge Check the message that appears on your screen or on the control panel to see if you need a black ILb or color ILc cartridge Green Processing light flashes and red b ligh...

Page 84: ...lease it The printer prints one page showing its ROM version number black and color ink percentages remaining and a nozzle check pattern If the pattern has gaps in its dots you need to clean the print head see page 66 4 Turn off the printer after it prints the check page Then reconnect the cable and turn on your printer and computer If the check page prints the problem probably lies in your memory...

Page 85: ...nstalling the printer software Make sure your printer is turned on and the printer cable is securely connected at both ends Then carefully follow the installation instructions on the Start Here sheet Also make sure your system meets the requirements beginning on page 93 Close your other programs including any screen savers and virus protection software and install again If your printer icon SP 785...

Page 86: ...een Processing light is on but nothing prints Make sure the USB cable is connected securely and that the cable meets the system requirements on pages 93 and 94 Run a printer check as described on page 78 If the check page prints make sure your software is installed correctly If you re printing on a network you need to set up your printer for network printing as described in your on screen Referenc...

Page 87: ... CardMonitor If you use the New Hardware Wizard these utilities may not be installed Check your PhotoStarter settings See page 11 for instructions If you access the card from your computer and delete files the card may not work correctly with your camera Always delete pictures using your camera If you re using Windows 2000 you may need to reinstall the storage device driver following the instructi...

Page 88: ...aper is face up It s usually whiter or shinier The ink cartridges may need replacing To replace an ink cartridge see page 68 Try using Automatic mode See page 37 Windows or page 55 Macintosh for instructions Run the Print Head Alignment utility see page 72 for instructions Set the paper thickness lever to the 0 position Set the lever to the position when you print on thicker paper or envelopes You...

Page 89: ...he paper thickness lever position If it s in the position your printer is set for thicker paper or envelopes and your image may smear For most papers set the paper thickness lever to the 0 position as shown on page 82 Remove each sheet from the output tray after printing especially when you re printing on transparencies Your printout is faint or has gaps in the image The print head nozzles may nee...

Page 90: ...tic mode See page 37 Windows or page 55 Macintosh for instructions Try changing the Gamma setting in the Advanced window see page 41 for information about accessing Advanced settings Your printed colors can never exactly match your on screen colors However you can use a color management system to get as close as possible Your printout is grainy Try using a higher quality paper Select a higher Prin...

Page 91: ... feeder reload it against the right edge then slide the left edge guide against the paper If multiple pages feed at once remove the paper from the sheet feeder fan the edges to separate the sheets and carefully reload it If paper jams press the b maintenance button for several seconds to clear the jam If that doesn t work open the cover and remove any jammed paper including small pieces that may h...

Page 92: ...eder or Auto Sheet Feeder is selected paper will feed unnecessarily after each print job In addition a great deal of paper may feed unnecessarily when you turn your computer off and then on again If extra paper feeds after a print job or after you turn on the printer press the z roll paper button for three seconds to rewind the paper You may need to repeat this step to rewind the paper completely ...

Page 93: ... correct margins for your paper size The margins must be within the printable area of the page See Printer Specifications in your on screen Reference Guide Image size or position is incorrect Make sure paper and layout options are set correctly Your digital camera images may not match the width height proportions aspect ratio of the paper size or layout you re using Images may be cropped or trimme...

Page 94: ... series of messages When you see the Found New Hardware Wizard click Cancel You ll have to do this twice 3 Insert your printer software CD ROM Double click My Computer and then double click EPSON 4 Double click EPSON to start the installer 5 Read the license agreement and click Agree You see the Main Menu 6 Click Install Printer Driver You see the printer model window 7 Click OK The installer copi...

Page 95: ...ver for my device and click Next You see the Locate Driver Files window 3 Select Specify a location and make sure you uncheck Floppy disk drives and CD ROM drives Then click Next 4 Click Browse then locate the EPUSBSTO INF file in the Drivers Win2000 folder on your printer CD ROM and click Open 5 When you see a window like the following click OK 6 Follow the instructions to complete the installati...

Page 96: ...ick the Add Remove or Change Remove button 5 Click EPSON PhotoStarter3 0 in the program list then click the Add Remove or Change Remove button 6 Click EPSON CardMonitor in the program list then click the Add Remove or Change Remove button 7 Restart your computer when you re done Reinstalling Printer Software Before reinstalling your printer software first uninstall it as described above Then follo...

Page 97: ... to 6 PM Pacific Time Monday through Friday Toll or long distance charges may apply Before you call please have the following information ready Product name EPSON Stylus Photo 785EPX Product serial number located on the back of the printer Proof of purchase such as a store receipt and date of purchase Computer configuration Description of the problem Service Access World Wide Web From the Internet...

Page 98: ...e EPSON Store at www epsonstore com U S sales only In Canada please call 800 873 7766 for dealer referral If you need help with ArcSoft PhotoImpression use this information Web site www arcsoft com techmain htm E mail support arcsoft com Telephone 510 440 9901 8 30 AM to 5 30 PM PST Monday through Friday ...

Page 99: ... 150 MHz 200 MHz or faster recommended Windows 98 Windows Me or Windows 2000 64MB of RAM 128MB or more recommended 10MB of free hard disk space 200MB or more recommended VGA or better display adapter and monitor CD ROM or DVD drive for installing the printer software Windows compliant USB port and a shielded USB AB cable up to 6 5 feet 2 meters long Using an improperly shielded USB cable especiall...

Page 100: ...0MB of free hard disk space 200MB recommended VGA display or better CD ROM or DVD drive for installing the printer software A shielded USB AB cable up to 6 5 feet 2 meters long ENERGY STAR Compliance As an ENERGY STAR Partner EPSON has determined that this product meets the ENERGY STAR guidelines for energy efficiency The EPA ENERGY STAR office equipment program is a voluntary partnership with the...

Page 101: ... rating Also make sure the total ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet s ampere rating Keep your printer and computer system away from potential sources of electromagnetic interference such as loudspeakers or cordless telephone base units Avoid locations that are subject to rapid changes in heat or humidity shocks or vibrations or dust Leave enou...

Page 102: ... on the memory card If the liquid crystal solution from the display or the optional preview monitor gets on your hands wash them thoroughly with soap and water If the liquid crystal solution gets into your eyes flush them immediately with water If discomfort or vision problems remain after a thorough flushing see a physician immediately Unplug the printer and refer servicing to qualified service p...

Page 103: ...s in a cool dark place After bringing an ink cartridge inside from a cold storage site allow it to warm up at room temperature for at least three hours before using it Do not shake an ink cartridge this can cause leakage Do not dismantle the ink cartridges or try to refill them This could damage the print head Do not touch the green IC chip on the side of the cartridge This may affect normal opera...

Page 104: ...measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help WARNING The connection of a non shielded equipment interface cable to this equipment will invalidate the FCC Certifica...

Page 105: ...Class B digital device Each product marketed is identical to the representative unit tested and found to be compliant with the standards Records maintained continue to reflect the equipment being produced can be expected to be within the variation accepted due to quantity production and testing on a statistical basis as required by 47CFR 2 909 Operation is subject to the following two conditions 1...

Page 106: ...ce of the covered printer Exchange products and parts assume the remaining warranty period of your original product covered by this limited warranty What This Warranty Does Not Cover This warranty covers only normal use in the United States and Canada This warranty is not transferable and will not apply to products purchased from an end user This warranty does not cover any color change or fading ...

Page 107: ...ons 15 76 C Cable printer 93 to 94 Cancelling printing Macintosh 55 Windows 39 without computer 15 CardMonitor 11 12 Characters incorrect 87 Checking printer 78 Cleaning print head 66 to 67 printer 73 sheets 43 58 73 Color problems 84 ColorSync 56 CompactFlash memory card 10 Control panel 15 to 18 76 to 77 81 Controlling printing Macintosh 55 Windows 39 Copies setting Macintosh 62 Windows 49 witho...

Page 108: ... prints 84 H Head Cleaning utility 66 to 67 Help EPSON 91 to 92 High Speed setting 81 to 82 High quality high resolution images Macintosh 56 Windows 41 without computer 17 I ICM Image Color Matching setting 40 ID sheets 32 Incorrect characters 87 Incorrect colors 84 Index printing without computer 19 Ink cartridge level of ink in 39 55 78 ordering 68 replacing 68 to 71 safety instructions 69 to 70...

Page 109: ...noramic photos 32 Paper EPSON 13 to 14 42 to 44 57 to 59 feeding problems 85 to 86 loading 14 34 to 35 52 to 53 orientation 38 54 size 16 38 54 thickness lever 76 82 83 Paper Size setting 16 Paper Type setting 16 PC card 10 PCMCIA adapter 10 Photo Paper Macintosh 57 to 59 Windows 42 to 44 without computer 13 to 14 20 Photo Quality Ink Jet Paper 13 42 57 Photo Stickers printing 31 to 32 PhotoEnhanc...

Page 110: ...7 Reinstalling software 90 Roll paper feeding problems 86 loading 25 to 26 printing 27 to 28 S Safety instructions 95 to 97 Select Photo setting 17 Self adhesive sheets 42 57 Service 91 to 92 Slow printing 81 SmartMedia card 10 Smears 83 Snapshots printing on roll paper 25 to 28 printing without computer 20 to 21 Software problems solving 79 to 80 reinstalling 90 uninstalling 90 sRGB setting 40 St...

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