Solutions When "Not Supported" Message Appears
If the "Not Supported" message appears, try the following solutions:
• Make sure the correct input signal is selected on the Signal menu.
• Make sure the computer's display resolution does not exceed the projector's resolution and frequency
limit. If necessary, select a different display resolution for your computer. (See your computer manual
for details.)
Parent topic:
Solving Image or Sound Problems
Solutions When Only a Partial Image Appears
If only a partial computer image appears, try the following solutions:
• Press the
Auto
button on the remote control to optimize the image signal.
• Try adjusting the image position using the
Position
menu setting.
• Press the
Aspect
button on the remote control to select a different image aspect ratio.
• If you zoomed into or out of the image using the
E-Zoom
buttons, press the
Esc
button until the
projector returns to a full display.
• Check the cables connecting the computer or video source to the projector. Try connecting different
cables.
• Check your computer display settings to disable dual display and set the resolution within the
projector's limits. (See your computer manual for details.)
• Check the resolution assigned to your presentation files to see if they are created for a different
resolution than you are projecting in. (See your software help for details.)
Parent topic:
Solving Image or Sound Problems
Related references
Input Signal Settings - Signal Menu
Supported Video Display Formats
Solutions When the Image is Not Rectangular
If the projected image is not evenly rectangular, try the following solutions:
• If the projector is not mounted on the wall or ceiling, place it directly in front of the center of the screen,
facing it squarely, if possible.
• If you adjusted the projector height using the projector feet, press the keystone buttons on the
projector to adjust the image shape.
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