SDI2USB 3.0 User Guide
Troubleshoot
Troubleshoot
If you're experiencing problems with your SDI2USB 3.0, use the following tips to attempt to rectify the
problem.
Capture device not found:
If the Epiphan Capture Tool does not find the video grabber, the message
Capture device not found
is
displayed in the capture application.
Try the following troubleshooting tips:
l
Confirm that the video grabber is connected to the capture workstation's USB port. The device's LED is
lit when it is connected.
l
Disconnect and reconnect the video grabber from the USB port. This allows the operating system to
load drivers for the video grabber, if they haven't already been loaded.
l
Check the indicator LED colors and compare to the list described in
.
l
On Windows, check the Windows Device Manager to verify that you can see the video grabber in the list
of devices.
l
If trying the above suggestions does not resolve the issue, close all applications and restart your video
capture workstation.
No signal detected:
If the Epiphan Capture Tool finds the video grabber but does not see a connected video source, the message
No signal detected
is displayed in the capture application.
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