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Environmental Express
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AutoBlock® Fill:
Operation and Instruction Manual
Warranty and Repair Policy
Loaner AutoBlock® Fill system MAY be available during the repair period. There are only a limited number of these units.
A reasonable charge for “cleanup” will be charged if a loaner is issued. The customer will be responsible for all shipping
charges associated with a loaner unit.
Limited Warranty
The Environmental Express AutoBlock® Fill is warranted against defects in materials and workmanship when used in
accordance with applicable instructions, for a period of one year from the date of shipment. This warranty extends
to parts, labor, and any approved transportation charges. This warranty applies only to damage or failure caused by
normal laboratory use. The warranty is limited to product repair. If Environmental Express is unable to repair the
AutoBlock® Fill, the customer may, at his or her option, receive a replacement unit or a full refund.
In no event shall Environmental Express have any obligation to make repairs, replacements or corrections required,
in whole or in part, as the result of (i) normal wear and tear, (ii) accident, disaster or event of force majeure, (iii)
abuse, neglect, misuse, fault or negligence of or by customer, (iv) use of the product in a manner for which it was not
designed, (v) causes external to the product such as, but not limited to, power failure or electrical power surges, (vi)
improper storage and handling of the product, (vii) use of the product in combination with equipment or software
not supplied by Environmental Express, (viii) ordinary maintenance, (ix) alterations, repairs or installations that have
not been performed by Environmental Express or its authorized representative or (x) failure to maintain product in
accordance with Environmental Express’ written instructions.
Environmental Express makes no other warranty, expressed or implied for this product with respect to merchantability,
fitness for a particular use or any other matter and expressly disclaims all other warranties. Environmental Express
is not liable for any consequential, special, indirect or compensatory damages arising from use of, or in conjunction
with this product. the maximum liability of Environmental Express (whether by reason of breach of contract, tort,
indemnification, or otherwise, but excluding liability of seller for breach of warranty (the sole remedy for which shall
be as otherwise provided herein)) shall be the invoice price of this product.
Repair Policies
Note:
This warranty does not apply to any consumable items associated with the AutoBlock® Fill system.
Under Warranty Repair:
If the AutoBlock® Fill should fail to operate as warranted
within the warranty period (one year from date of
shipment), Environmental Express will repair it and
ship it back to the customer at Environmental Express’
expense. The remainder of the warranty period will be
honored from the original ship date. Environmental
Express will bear the cost of ground transportation both
to and from the customer’s location, and bear the cost of
any parts, labor and cleanup required.
However, if it is determined that the damage to the
AutoBlock® Fill was caused by negligence or improper
use or by another excluded cause as set forth above,
this warranty will not apply. The warranty is also void
if the system is used beyond its intended purpose or
in the event of any unauthorized repair. In such cases,
reasonable and customary repair charges will apply.
Repair charges will be quoted prior to work being done.
Out of Warranty Repair:
If the AutoBlock® Fill fails after the warranty period has
lapsed, the repair procedure is as follows:
First, notify an Environmental Express Technical
Service Representative of product’s failure and place
an order for repair. Whenever possible, our customer
service technician will walk you through possible
troubleshooting scenarios which may enable you to
repair your block on-site.
If on-site repair is not possible, the customer may return
the non-working unit to Environmental Express using
appropriate shipping containers and insurance. Repair
charges will be assessed and estimated prior to work
being done. Repair charges will include all freight costs
as well as reasonable and customary charges for parts
and labor.
