48
IP2160EN - 2017-04-12
DET
A
CH AND DELIVER T
O
THE CUST
OMER
Troubleshooting / alarms
Problem
Possible cause
The gate doesn't open or close
No power
Short-circuited accessories
Contact Technical Service
Blown line fuse
Contact Technical Service
Release door microswitch open Check the position of the key.
Close the release door if it's open.
Contact Technical Service
Mechanical fault
Contact Technical Service
Faulty motor
Contact Technical Service
Faulty control panel
Contact Technical Service
The gate opens/closes a short way,
and then stops
Friction is present
Contact Technical Service
The remote control has limited range
and doesn't work while the gate is
moving.
The batteries are running down. Replace them.
The flashing light is not working
The lamp has blown. Replace it.
The wires are damaged or detached, or have short-circuited.
Contact Technical Service.
The "gate open" indicator light doesn't
work
The lamp has blown. Replace it.
The wires are damaged or detached, or have short-circuited.
Contact Technical Service.
If the problem persists, contact Ditec ENTREMATIC Technical Service, explaining the type of
alarm indicated by the LEDs.
G
G
G
R
R
R
Y
Y
Y
OFF
No power supply.
G
1 flash
every 5s
Mains power supply present, but gate
stopped and waiting for commands. Any
external faults are not detected by the di-
agnostic LEDs.
G
flashing
in sync with
LAMPH
Mains power supply present, normal
operation. Flashing LED in sync with
FLASHING LIGHT.
Y
1 flash
every 10s
No mains power supply (battery-powered
operation).
Y
steady on
Maintenance request (alarm V0 on the
display)
R
steady on
Release door open
R
1 flash
every 1s
Permanent alarm (see ALARMS and/or
TROUBLESHOOTING).
Signalling and alarms
(for Ditec NEOS+ only)
