BrightEye Mitto Family - Page 58
Mitto Family of Scan Converters User Guide
Troubleshooting
There is no output signal, and/or the selection tool is not behaving as expected
Recommendation: Make sure that the resolution settings of Mitto and the computer match one
another. The resolution setting for Mitto is located in the Input Menu of the BrightEye Mac/PC
software. For best results, choose one of these resolutions:
1920 x 1200
1024 x 768
If you have trouble using a resolution setting such as 1680 x 1050 or 1280 x 800, try one of the above
listed resolutions instead.
For VGA, choose the highest resolution that is available on both your computer and on the BrightEye
Mac/PC software Input Menu from the VGA Resolution pull-down selector.
Aspect ratio is not being maintained correctly
Recommendation: Turn off scaling on your computer’s graphics card. All scaling should be
performed by BrightEye Mitto to ensure pixel size and shape are maintained properly.
If the picture being output by Mitto is not maintaining its correct aspect ratio (for example, a circle is
egg-shaped), check your computer’s graphics card settings and turn off any scaling that the computer
graphics card may be applying. Look for a tab that controls your graphics card. It may be referred to
as something other than “scaling” such as “modify” depending on which controls are provided by the
specific graphics card in your computer.
Mitto reports a different resolution from the settings you have applied to your
computer
Recommendation: Turn off scaling on your computer’s graphics card. All scaling should be
performed by BrightEye Mitto to ensure pixel size and shape are maintained properly.
If you have set your computer’s resolution to a certain value but Mitto reports a different resolution
(for example, you have set your computer to 1920 x 1200 but Mitto is reporting 1680 x 1050), the
graphics card may be overriding the resolution settings you have selected on your computer.
Check your computer’s graphics card settings and turn off any scaling that the computer graphics card
may be applying. Look for a tab that controls your graphics card. It may be referred to as something
other than “scaling” such as “modify” depending on which controls are provided by the specific
graphics card in your computer.
Can I configure Mitto to work with a laptop?
To configure BrightEye Mitto to work with a laptop, set the laptop for use with an external monitor. To
the laptop, Mitto is like an external monitor. The laptop needs to be told that it should feed a signal
to an external device or monitor so that a signal can be fed to Mitto. Mitto is connected to the laptop
in place of an external monitor. Go to the computer’s Display Settings menu. Select a setting that you
would use for an external monitor, such as Mirror, Clone, Duplicate Monitor or something similar.
For further information about configuring Mitto, see ”Getting Started” on page 21.
