50
TROUBLESHOOTING
In the event of malfunctions, switch off the appliance immediately. Unplug it from the
socket-outlet.
Problems
Causes
Remedies
The appliance
does not
dispense steam.
There is little water and the
pump does not suck.
Make sure the tank is firmly attached and check
that the water level in the tank is normal. Fill with
cool tap water up to the "MAX" level mark.
Clogged steam outlet hole.
Unclog any deposits formed in the steam tube
holes using the pin provided.
Coffee
overflowing
from the filter
edges.
Probably too much ground
coffee has been put into
the filter holder that has
prevented to fully tighten the
filter holder in its housing.
Remove the filter holder and clean the hooking
seat with a sponge (Fig 21). Repeat the operation
placing the correct amount of coffee in the filter.
Ground coffee has
remained on the filter
holder connection seat.
Clean the seal with a toothpick or a sponge (Fig 21).
The filter containing
ground coffee has the
coffee output hole
clogged.
Remove and disconnect the filter holder slowly
because any remaining pressure could cause
splashes or sprays. Clean the clogged hole of the
filter with the pin provided. Clean the filter using a
simple detergent tablet.
Faulty pod.
Remove and disconnect the filter holder slowly
because any remaining pressure could cause
splashes or sprays. Clean the coupling seat with
a sponge (Fig. 21). Replace the pod in the filter
holder.
Coffee is not
dispensed or is
dispensed too
slowly.
The perforated disc located
in the coupling seat of the
filter holder has the holes
clogged.
Operate the appliance without the filter holder
making the water flow. If the water still does
come out from all the holes evenly, carry out the
descaling cleaning operation.
The filter containing
ground coffee has the
coffee output hole
clogged.
Remove and disconnect the filter holder slowly
because any remaining pressure could cause
splashes or sprays. Clean the clogged hole of the
filter with the pin provided. Clean the filter using a
simple detergent tablet.
Too fine ground coffee
blend.
Try using coarser coffee blends.
Too pressed coffee blend.
Press the coffee inside the filter using less pressure.
The tank is not fully
inserted.
Fit the tank correctly push it completely down.
There is little water and the
pump does not suck.
Make sure the tank is firmly attached and check
that the water level in the tank is normal. Fill with
cool tap water up to the "MAX" level mark.
Faulty pod.
Remove and disconnect the filter holder slowly
because any remaining pressure could cause
splashes or sprays. Clean the coupling seat with
a sponge (Fig. 21). Replace the pod in the filter
holder.
Broken pod.
Remove and disconnect the filter holder slowly
because any remaining pressure could cause
splashes or sprays. Clean the coupling seat with
a sponge (Fig. 21). Replace the pod in the filter
holder.
The coffee is
too watery and
cold.
The mixture was ground
too coarsely.
To obtain a more concentrated and hotter coffee,
you must use a more finely grounded blend.
