4
6. The packing box need to be longer than 10cm from the ground and 50cm from the
wall;
9.
Basic
Troubleshooting
Table 1, Troubleshooting list
SN
Problem
Solution
1
No positioning signal send out
from the Tag to the locator
area.
1
. Check the battery status of the
asset tag in the software to see if
there is power.
2. Whether the tag is added in
the asset management system
and the positioning function is
enabled.
3. Check whether the Tag is well
pasted with the device.
4. If there is no response after the
previous test, Please return to
our company for repair.
2
Illegal
removal
alarm
triggered by mistake.
1. Check whether the tag has a
low battery alarm. When the
battery is in low status, the alarm
may be triggered by mistake. At
this situation, the tag should be
replaced.
2. Check whether the tag is not
firmly attached to the surface of
the device, if necessary, replace
the adhesive and attach it firmly.
3.If there is no response after the
previous test, please return to
our company for repair.
