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Warranty and Return
Warranty by Trans-Canada Energies
What does this warranty cover?
This Limited Warranty is provided by Trans-Canada Energies and covers defects in
workmanship and materials occurring under normal use of your EW-3000 / EW-4000.
This warranty period lasts for 24 months from the date of purchase at the point of sale
to you, the original end user customer. Proof of purchase is required to make warranty
claims.
What will Trans-Canada Energies do?
Trans-Canada Energies will, at its option, repair or replace the defective product free
of charge, provided under the condition that you notify Trans-Canada Energies of the
product defect within the Warranty Period, and provided that Trans-Canada Energies,
through inspec tion, establishes the existence of such a defect and that it is covered by
this limited warranty.
Trans-Canada Energies will, at its option, use new and / or reconditioned parts in per-
forming warranty repair and building replacement products. Trans-Canada Energies
reserves the right to use parts or products of original or improved design in the repair
or replacement. If Trans-Canada Energies repairs or replaces a product, its warranty
continues for the remaining portion of the original Warranty Period. All replaced
products and all parts removed from repaired products become the property of
Trans-Canada Energies. Trans-Canada Energies covers both parts and labor necessary
to repair the product, and return shipment to the customer via a Trans-Canada Ener-
gies selected non-expedited surface freight within the Quebec and Ontario provinces.
Contact Trans-Canada Energies Customer Service for details on freight policy for return
shipments outside of Quebec and Ontario provinces.
How do you get service?
If your product requires troubleshooting or warranty service, contact your dealer.
If you are unable to contact your dealer, or the dealer is unable to provide service,
contact Trans-Canada Energies directly at:
Toll Free: 1 800-661-3330
Website: www.transcanadaenergies.com
Direct returns may be performed according to the Trans-Canada Energies Return
Material Authorization Policy described in your product manual.
