ENERGY SISTEM i824, User Manual

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5. Unzip the file to your computer.
6. Open the text file included with the download and follow the instructions for installing the new operating system on your Energy ™ Tablet.
26. TROUBLESHOOTING
1. Why can't I play some MP3 files?
The MP3 file has to be compressed along some standards like MPEG1/MPEG2 MPEG 2.5 layer 3. Otherwise, the file must be converted using a
software application.
2. Why can't I play some video files?
It is possible that the video format or codec is not compatible. Convert the file with the Energy Movier software to ensure the compatibility and to
obtain a file with less weight in memory.
3. My tablet doesn't power on. What can I do?
Make sure the battery has enough charge to power on the device. Connect the bundled AC/DC charger and also press the reset switch. If after 30
minutes of charging the battery the device still does not power on, maybe there is some issue with the operating system. Please refer to our website
technical support section to learn how you can reinstall the operating system.
4. Why can't I play some WMA files?
Make sure the WMA files are without any DRM.
5. Why can't I see the image, video or text files while using the music browser?
As a general rule of thumb, the apps only show the compatible files that can be loaded by it. Therefore if you browse the memory through the load
browser of one application you can only see the file types associated to that app (music to music player, videos to movie player, etc…) To see all
files in memory at once, use the app Explorer
at the applications menu.