IMPORTANT NOTICE
RETURN AUTHORIZATION POLICY
Hauser must pre-approve and assign a Return Authorization number to any instrument you plan to return.
Please identify the Return Authorization number clearly on all shipping cartons and paperwork.
Please note that the issuance of a Return Authorization number does not automatically mean that credit will be issued, or
that the return is covered by our warranty. An Hauser associate will contact you regarding the disposition of your
returned equipment.
In order to serve you better, and to protect our employees from any potentially hazardous contaminants, Hauser must
return unopened, at the sender’s expense, all items that do not have a Return Authorization number.
To get a Return Authorization number for
credit
, call
888-ENDRESS
To get a Return Authorization number for
calibration or repair
, call
800-642-8737
To get a Return Authorization number
in Canada
, call
800-668-3199
Please be sure to include the following information when requesting a Return Authorization number. This information will help
us speed up the repair and return process.
Customer name:
Customer address:
Customer phone number:
Customer contact:
Equipment type:
Original sales order or purchase order number:
Reason for return:
Failure description, if applicable:
Process material(s) to which the equipment has been exposed:
The employees of Hauser sincerely appreciate your cooperation in following this policy.
Address your equipment to:
In Canada:
Hauser, Inc.
Hauser Canada
Flowtec, Dock C
1075 Sutton Drive
2330 Endress Place
Burlington, Ontario
Greenwood, IN 46143
Canada L7L 5Z8
Return Authorization number:
Return Authorization number:
Effective November 1987
Revised August 2004
OSHA Hazard Communication Standard 29CFR 1910.1200 mandates that we take specific steps to protect
our employees from exposure to potentially hazardous materials. Therefore, all equipment so exposed must
be accompanied by a letter certifying that the equipment has been decontaminated prior to its acceptance
by Hauser.
