®
Outdoor Natural Gas Patio Heater Model No. 233010
Troubleshooting
If the problem is:
And this condition exists:
Then do this
Pilot won’t light
Natural gas line main valve is closed
Open natural gas line main valve
Blockage in orifice or pilot tube
Clean or replace orifice or pilot tube, visit www.bluerhino.com for
instructions.
Air in gas line
Open gas line and bleed it (pressing control knob in) for not more
than 1 - 2 minutes or until you smell gas
Low gas pressure with natural gas line main valve fully open
Turn natural gas line main valve “OFF” and call natural gas
supplier
Igniter fails
Use match to light pilot; obtain new igniter and replace
Pilot won’t stay lit
Dirt built up around pilot
Clean dirt from around pilot
Connection between gas valve and pilot assembly is loose
Tighten connection and perform leak check
Thermocouple is not operating correctly
Replace thermocouple
Burner won’t light
Gas pressure is low
Turn natural gas line main valve “OFF” and call natural gas
supplier
Blockage in orifice
Clear blockage
Control knob is not in “ON” position
Turn control knob to “ON”
Burner flame is low
Gas pressure is low
Turn natural gas line main valve “OFF” and call natural gas
supplier
Supply hose is bent or kinked
Straighten hose
Control knob fully “ON”
Check burner and orifices for blockage
Emitter glows uneven
Note: Bottom 1” of emitter normally does NOT glow.
Gas pressure is low
Turn natural gas line main valve “OFF” and call natural gas
supplier
Base is not on a level surface
Place heater on a level surface
Heater is level
Clean burner
Carbon build-up
Dirt or film on reflector and emitter
Clean reflector and emitter
Thick black smoke
Blockage in burner
Remove blockage and clean burner inside and outside
For more assistance please visit us online at www.bluerhino.com or call 1.800.762.1142 for immediate assistance.
