Endace DAG 4.5G2 Card, User Manual

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EDM 01-18 DAG 4.5G2/G4/GF Card User Guide
Chapter 7
Troubleshooting
Reporting
Problems
If you have problems with a DAG card or Endace supplied software which
you are unable to resolve, please contact Endace Customer Support at
support@endace.com .
Supplying as much information as possible enables Endace Customer Support
to be more effective in their response to you. The exact information available
to you for troubleshooting and analysis may be limited by nature of the
problem. However the following items will assist a quick resolution:
•
DAG card[s] model and serial number.
•
Host PC type and configuration.
•
Host PC operating system version
•
DAG software version package in use
•
Any compiler errors or warnings when building DAG driver or tools
•
For Linux and FreeBSD, messages generated when DAG device driver is
loaded. These can be collected from command
dmesg
, or from log file
/var/log/syslog
.
•
Output of daginf
•
Firmware versions from
dagrom –x
.
•
Physical layer status reported by:
dagconfig
•
Link statistics reported by:
dagconfig –si
Extended statistics reported by:
dagconfig -ei
•
•
Network link configuration from the router where available.
•
Contents of any scripts in use.
•
Complete output of session where error occurred including any error
messages from DAG tools. The
typescript
Unix utility may be useful
for recording this information.
•
A small section of captured packet trace illustrating the problem.
©2005-2006 37 Version 4: August 2006