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TROUBLE SHOOTING
27
Symptom
Possible Solution
Characters and symbols on the
LCD display are corrupted
Check if the USB cable is inserted firmly.
Check if your PC meets the minimum
PC system requirement.
Cannot download / upload
Check if the USB cable is inserted firmly.
Check if your PC meets the minimum
PC system requirement.
The file cannot be played
The file may not be compatible with the device.
Check the supported formats in the chapter
“Technical Specification”.
There is noise during playback
Check if the earphone plug is connected firmly.
Check if the earphone plug is dirty.
The songs maybe corrupted, please download
other songs and try again.
WMP or PC does not recognize Make sure you have Windows XP and Windows Service
Pack 1 installed on your computer before proceeding.
Windows Media Player 10 is recommended.
You can download Windows Media Player 10
at
www.windowsmedia.com
.
Keys do not work
Check if the HOLD switch is ON. Move the slide switch
to OFF position (to the right side) and try again.
No sound during playback
Check if volume setting is too low.
Make sure to plug the earphone firmly.
The device cannot be turned on The battery is exhausted.
Please charge the device via USB cable.