Powered USB extension
(Q-
1) USB # does not appear in “USB Port” menu.
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(A-
1) Connect the camera and PC using the “
Powered USB extension
”
.
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(A-2) : Install the USB Device Driver (VCP_V1.4.0_setup.exe).
Download from the provided USB Memory Card or www.emtake.com (Password: EMTAKE_MT30).
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(A-3) : Check the USB Cable. (Check the operation using another USB 5 Pin Cable (supporting Data + 5V DC Power).
(Q-2) There is no alarm sound.
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(A-
1) : Check if “Alarm Sound” is selected as On in the monitoring program.
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(A-
2) : Check if there is an alarm sound files in the “/alarm/” directory.
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(A-3) : Check the volume at PC system sound setup.
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(A-4) : Check if there is speaker function of monitor connected to PC.
(Q-3) Head recognition (AI) function does not work.
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(A-
1) : Check whether “AI” is on in the monitoring program.
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(A-2) : Measure at a distance of 1M or more and check the use of a 30 degree lens camera.
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(A-3) : It is recommended to use a PC with Windows 10/64bit, Pentium CPU, 4G DRAM or higher performance.
(Q-4) When the image is indistinguishable (All black, All white or in one color on the screen)
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(A-
1) : Select to “Dynamic” at “Measurement Mode” and “Combo” at “Color Mode”.
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(A-
2) : Recheck the “EBB” & “Blackbody area” location and “Blackbody Temperature” in the monitoring program.
(Q-5) When the measured temperature changing value is very large from time to time
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(A-1) : Check the warm-up time for about 10 minutes after the camera and EBB power on.
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(A-2) : Checking the indoor environment changes such as wind, air conditioner and heater.
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(A-
3) : Checking “Blackbody Temp”, “Calibration”, “Blackbody Area” and “Monitoring Area”.
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(A-4) : When connecting the camera and EBB to a PC using a USB hub, check whether EBB's USB Driver is connected.
(Q-6) Can I create a log file in case of an alarm occur and use it for other functions?
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(A-1) : Yes. If you contact us separately, we will guide you.
(Q-7) Is it possible to change the alarm sound such as a human voice, etc.?
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(A-
1) : Create a new alarm sound as “09_user.wav”, save it in “/alarm/” directory, and select “09” in the monitoring program.
(Q-8) Is it possible to use the new EBB on previously purchased MT-30 Camera?
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(A-1) : Yes, EMTAKE sells the new EBB. (Contact us at [email protected])
Download and use the new EBB Monitoring program from www.emtake.com. (Password : EMTAKE_MT30)
[Q & A]
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