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WARRANTY
EMPIRE
EMPIRE
Comfort Systems
Empire Comfort Systems Inc.
918 Freeburg Ave. Belleville, IL 62220
If you have a general question about our products, please e-mail us at
If you have a service or repair question, please contact your dealer.
www.empirecomfort.com
Empire Comfort Systems Inc. warranties this Mantis fireplace to be free from defects at the time of purchase and for the
periods specified below. Mantis fireplaces must be installed by a qualified technician and must be maintained and oper
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ated safely, in accordance with the instructions in the owner’s manual. This warranty applies to the original purchaser only
and is not transferable. All warranty repairs must be accomplished by a qualified gas appliance technician.
Limited Lifetime Parts Warranty – Factory-Installed Glass
If the factory-installed glass fails because of defective workmanship or material, Empire will repair or replace at
Empire’s option.
Limited Ten-Year Parts Warranty – Combustion Chamber
Empire promises to the owner that if the combustion chamber (see parts list) fails because of defective workman-
ship or material within ten years from the date of purchase, Empire will repair or replace at Empire’s option.
Limited Five-Year Parts Warranty – All Other Components (Except Thermostats)
Should any part fail because of defective workmanship or material within five years from the date of purchase,
Empire will repair or replace at Empire’s option.
Limited Two-Year Labor Warranty – All Components (Except Remote Controls, Thermostats)
Within two years from the date of purchase, Empire will pay reasonable labor to have defects repaired at Empire’s option.
Limited One-Year Parts Warranty – Remote Controls, Thermostats
Should any remote control or thermostat fail because of defective workmanship within one year from the date of
purchase, Empire will repair or replace at Empire’s option.
Duties of the Owner
The appliance must be installed by the selling dealer or his designated installer and operated in accordance with
the instructions furnished with the appliance.
A bill of sale, cancelled check, or payment record should be kept to verify purchase date and establish warranty
period.
Ready access to the appliance for service.
What Is Not Covered
Damages that might result from the use, misuse, or improper installation of this appliance.
Travel, diagnostic costs and freight charges on warranted parts to and from the factory.
Claims that do not involve defective workmanship or materials.
Unauthorized service or parts replacements.
Removal and reinstallation cost.
Inoperable due to improper or lack of maintenance.
How To Get Service
To make a claim under this warranty, please have your receipt available and contact your installing dealer. Pro-
vide the dealer with the model number, serial number, type of gas, and purchase verification. The installing dealer is re
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sponsible for providing service and will contact the factory to initiate any warranted parts replacements. Empire will make
replacement parts available at the factory. Shipping expenses are not covered.
If, after contacting your Empire dealer, service received has not been satisfactory, contact: Consumer Relations
Department, Empire Comfort Systems Inc., PO Box 529, Belleville, Illinois 62222, or send an e-mail to info@empirecom-
fort.com with “Consumer Relations” in the subject line.
Your Rights Under State Law
This warranty gives your specific legal rights, and you may also have other rights, which vary from state to state.
