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43165-1-1221
Page 38
INTERMITTENT CONTROL SYSTEM TROUBLESHOOTING
PROBLEM OBSERVED
POSSIBLE CAUSE
CORRECTIVE MEASURE
Gas odor during setup
Gas Leak
What To Do If You Smell Gas
• Do not try to light any appliance.
• Do not touch any electrical switch;
• Do not use any phone in your building.
• Immediately call your gas supplier from a
neighbor’s phone. Follow the gas supplier’s
instructions.
• If you cannot reach your gas supplier, call the fire
department.
Gas odor before first ignition
Fireplace is “on” but no flame and
pilot is not trying to light
Loose gas line connections
Check connections with leak detecting solution
Loose electrical connections
Check connections with wiring diagram
(Optional) Receiver batteries bad
Install new batteries
(Optional) Receiver not sync with remote
Sync receiver with remote. See page 34.
Gas Line Valve turned “off”
Turn shutoff valve to “open” position
Control module in “lockout”
Turn fireplace “off” for 2 minutes and then back “on”
Battery voltage low
Check voltage. Replace batteries if low.
Pilot will not ignite, or will not stay
lit
Pilot igniter/sensor is dirty
Clean flame sensor and pilot igniter. See
maintenance pages 29 and 30.
Pilot not grounded well
Check ground connections
Sensor Wire loose
Check sensor wire terminals
Pilot gas pressure incorrect
Adjust gas pressure
Pilot Gas Line bent or kinked
Replace pilot tube
Faulty pilot, Sensor bent
Replace Pilot
Faulty valve
Replace Valve
Pilot continues to spark when pilot
is lit.
Battery voltage low
Check voltage. Replace batteries if low.
Not enough gas to pilot
Wait for pilot flame to strengthen
Low Gas Pressure
Check pressures. See pages 18 and 19.
Pilot igniter/sensor is dirty
Clean pilot. See maintenance pages 29 and 30.
Pilot not grounded well
Check ground connections
Draft in firebox
DV: vent restrictor not installed VF: redirect draft
from room or wall
Pilot sensor has been bent
Replace pilot
Burner takes too long to fully light
Low gas pressure
Check gas supply pressure
Clogged or dirty carryover/burner ports
Clean ports
Blocked orifice
Check orifice opening
Faulty valve
Replace valve
Burner does not light but pilot
remains on
Loose electrical connections
Check connections with wiring diagram
Low gas pressure
Check gas supply pressure
Clogged or dirty burner ports
Clean burner ports
Blocked orifice
Check orifice opening
Loose wire connections
Check valve/control module connections
(Optional) Receiver not sync with remote
Sync receiver with remote. See page 34.
(if optional remote) battery too low
Change batteries
(if optional remote) remote not controlling
burner
Re-learn remote box and handheld remote
Faulty pilot
Replace pilot
Faulty valve
Replace valve