41978-1-1220
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IP - CONTROL SYSTEM TROUBLESHOOTING (CONT’D)
PROBLEM OBSERVED
POSSIBLE CAUSE
CORRECTIVE MEASURE
Burner & pilot light but will not stay lit
Flame sensor dirty
Clean pilot sensor
Low gas pressure
Check gas supply pressure
Not enough fresh air for pilot
Open door or window - ventilate
Clogged or dirty burner ports
Clean burner ports
(For fireplace equipped with optional
thermostat or thermostat remote) Room
temperature is higher than thermostat
setting
Move (optional) remote away from
fireplace
Set higher temperature on (Optional)
remote/thermostat
(Optional) Remote control batteries failing
Replace batteries in remote transmitter
and receiver
Faulty pilot or thermocouple
Replace pilot
Incorrect burner flame
Incorrect gas supply or pressure
Check gas supply pressure
Blocked orifice
Check orifice opening
Clogged or dirty burner ports
Clean burner ports
Faulty valve
Replace valve
High altitude
Adjust orifice size for altitude
Too much crushed glass media or too
many logs/rocks on burner surround
Remove excessive media. Reduce
number of logs/rocks
Backfire of burner
Blocked orifice
Check orifice opening
Clogged or dirty burner ports
Clean burner ports
Low gas pressure
Check gas supply pressure
Fireplace produces unwanted odors
Vapors from paint, hairspray, glue, etc.
Ventilate room until odor stops. Do not
use paint, hairspray, glue, etc around
fireplace
Initial burn-off of manufacturing chemicals
Ventilate room until odor stops
Whistle noise from fireplace
Check gas pressure
Adjust gas pressure to recommended
setting.
Air in gas line
Bleed lines
Control knob not in fully open position
Open control knob to full position
Spiral gas flex line pinched or too small
diameter line
Straighten flex line where pinched or
replace gas feed line with larger diameter