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35644-2-0617

Page 15

To Order Parts Under Warranty, please contact your local Empire dealer. See the dealer locator at www.empirecomfort.

com. To provide warranty service, your dealer will need your name and address, purchase date and serial number, and the 

nature of the problem with the unit. 

To Order Parts After the Warranty Period, please contact your dealer or one of the Master Parts Distributors listed below. 

This list changes from time to time. For the current list, please click on the Master Parts button at www.empirecomfort.com.

Please note: Master Parts Distributors are independent businesses that stock the most commonly ordered Original 

Equipment repair parts for Heaters, Grills, and Fireplaces manufactured by Empire Comfort Systems Inc. 

MASTER PARTS DISTRIBUTOR LIST

Parts Not Under Warranty

Parts can be ordered through your Service Person, Dealer, or a Master Parts Distributor. See this page for the Master Parts Distribu

-

tors list.  For best results, the 

service person or dealer

 should order parts through the distributor. Parts can be shipped directly to the 

service person/dealer

.

Warranty Parts

Warranty parts will need a proof of purchase and can be ordered by your Service Person or Dealer. Proof of purchase is 

required

 for 

warranty parts.

All parts listed in the Parts List have a Part Number. When ordering parts, first obtain the Model Number and Serial Number from the 

name plate on your equipment. Then determine the Part Number (

not

 the Index Number) and the Description of each part from the fol-

lowing illustration and part list. Be sure to give all this information . . .

Appliance Model Number

      Part Description 

Appliance Serial Number

 

Part Number 

Type of Gas - Natural

 ______________________________________________________

 

Do not order bolts, screws, washers or nuts. They are standard hardware items and can be purchased at any local hardware store. 
Shipments contingent upon strikes, fires and all causes beyond our control.

HOW TO ORDER REPAIR PARTS

Dey Distributing

1401 Willow Lake Boulevard

Vadnais Heights, MN 55101

Phone: 

651-490-9191

Toll Free:

 800-397-1339

Website:

 www.deydistributing.com

Parts: Heater, Hearth and Grills

F. W. Webb Company

200 Locust Street

Hartford, CT 06114

Phone:

 860-722-2433

Toll Free: 

800-243-9360

Fax: 

860-293-0479

Toll Free Fax:

 800-274-2004

Websites: 

www.fwwebb.com & www.victormfg.com

Parts: Heater, Hearth and Grills

East Coast Energy Products

10 East Route 36

West Long Branch, NJ 07764

Phone: 

732-870-8809

Toll Free:

 800-755-8809

Fax: 

732-870-8811

Website: 

www.eastcoastenergy.com

Parts: Heater, Hearth and Grills

Summary of Contents for BXL18MTN-1

Page 1: ...t use any phone in your building Leave the building immediately Immediately call your gas supplier from a neighbor s phone Follow the gas supplier s instructions If you cannot reach your gas supplier call the fire department Installation and service must be performed by a qualified installer service agency or the gas supplier INSTALLER Leave this manual with the appliance CONSUMER Retain this manu...

Page 2: ... the Appliance 6 Introduction 6 Product Specifications 7 Gas Supply 8 Installation 9 10 Final Set Up 11 Pilot and Main Burner Flame Characteristics 12 Cleaning Servicing 12 Operation 12 Maintenance Service 13 Troubleshooting 13 Exploded View Parts List 14 Master Parts Distributor List 15 How To Order Repair Parts 15 Warranty 16 Appliance Service History 17 19 SECTION PAGE ...

Page 3: ...ebox into the flue vent If any flames float or curl forward into the room do not operate appliance Check for an open flue and adequate combustion air into the room A damper clamp must be installed on the firebox damper to maintain an open flue vent condition 4 Young children must be carefully supervised when they are in the same room as the gas log while in operation Do not place stockings clothin...

Page 4: ...g is issued pursuant to California Health Safety Code Sec 25249 6 While this appliance is not in use the gas must be turned off at the gas supply DO NOT ATTEMPT TO DISCONNECT THE GAS OR ANY GAS FITTING WHILE THIS APPLIANCE IS IN OPERATION NEVER leave the decorative gas log set unattended while in operation NEVER allow children to operate this decorative gas log set NEVER place hands or fingers on ...

Page 5: ...if the heating value of the gas has been reduced this general rule may not apply Check with local gas utility for proper orifice size identification For Canadian high altitude applications this appliance is suitable for installation at elevations between 0 feet 0m and 4 500 1 370m without change When installing this unit at an elevation above 4500 feet 1 370m in Canada check with local authorities...

Page 6: ...branches you will detect an odor as the ceramic logs and branches are cured NOTICE Thermostats are for Vent Free Applications only You must secure the gas burner to the fireplace floor If not the entire unit may move when you adjust the controls Movement of unit may cause shifting of the gas logs which leads to sooting and improper burning Grate movement could cause a gas leak Special care is requ...

Page 7: ...et add 6 inches for sizes 24 and 30 MINIMUM FIREPLACE DIMENSIONS MASONRY BUILT FIREPLACES Chimney Height Minimum of 10 Feet Log Set Size Rear Width A Depth B Front Width C Height D Minimum Vent in Sq Inches 18 22 14 26 18 49 24 26 16 30 18 71 30 30 18 36 18 71 36 34 18 42 18 71 For Double Burners without control valves match light the fireplace minimum front width above allows for centering the lo...

Page 8: ...ee connected into the gas line that is capped on the bottom in which condensation and foreign particles may collect The use of the following gas connectors is recommended ANSIZ21 24ApplianceConnectorsofCorrugatedMetalTubing and Fittings ANSI Z21 45 Assembled Flexible Appliance Connectors of Other Than All Metal Construction The above connectors may be used if acceptable by the authority having jur...

Page 9: ...ing on page 6 of this manual IMPORTANT This appliance when first installed may produce unpleasant odors these will gradually diminish IMPORTANT Decorative Gas Log Sets are shipped with the appropriate gas connections for each type of gas Natural Gas If you have pur chased an inappropriate unit for your application contact your retailer installer or the Customer Service Center TOOLS NEEDED 2 Adjust...

Page 10: ...and one wrench on the brass fitting on the burner CAUTION Make sure all gas connections are snug but DO NOT over tighten STOP IT IS OUR RECOMMENDATION TO LIGHT THE PILOT AND TEST THE IGNITION BEFORE ATTEMPTING TO SET UP THE LOGS 5 CHECK FOR LEAKS Apply soapy water to each connection and watch for bubbles If bubbles are seen turn off the gas supply retighten the connections and CHECK AGAIN DO NOT u...

Page 11: ...rial not supplied with this appliance All previously applied loose material embers must be removed prior to reapplication CAUTION DO NOT place glowing embers sand rockwool mix or lava rock cinders in the area of the safety pilot assembly STOP Refer to the log set up instructions packaged with your Decora tive Gas Logs 3 Remove all contents from the Decorative Gas Log shipping container Box Two 4 C...

Page 12: ...ve soot build up This soot carbon may be removed by brushing with a soft bristle brush CLEANING AND SERVICING OPERATION WARNING Do not use this appliance if any part has been under water Immediately call a qualified service technician to inspect the appliance and replace any part of the control system and any gas control that has been under water Follow these instructions exactly when lighting the...

Page 13: ...E Gas odor during setup Gas Leak See What to do if you smell gas Pages 4 5 Check all gas connections Gas odor before first ignition Gas Leak See What to do if you smell gas Pages 4 5 Check all gas connections Delayed ignition Low gas pressure Check gas supply pressure Clogged or dirty burner ports Clean burner ports Blocked orifice Check orifice opening Burner does not light but pilot remains on L...

Page 14: ...le Burner Assembly 2 R12047 R12047 R12224 R12224 Orifice 3 R12055 R12055 R12055 R12055 Orifice Holder 4 R2809 R2809 R2809 R2809 Damper Clamp 5 R12083 R12083 R12083 R12083 Flexline 6 R12057 R12057 R12057 R12057 Rockwool Mix 7 11788 11788 11788 11788 Decorative Rock 8 R12058 R12058 R12058 R12058 Black Sand N S NOT SHOWN 1 2 5 8 7 6 3 4 ...

Page 15: ... by your Service Person or Dealer Proof of purchase is required for warranty parts All parts listed in the Parts List have a Part Number When ordering parts first obtain the Model Number and Serial Number from the name plate on your equipment Then determine the Part Number not the Index Number and the Description of each part from the fol lowing illustration and part list Be sure to give all this ...

Page 16: ...tion Duties of the Owner The appliance must be installed by a qualified installer and operated in accordance with the instructions furnished with the appliance A bill of sale cancelled check or payment record should be kept to verify purchase date and establish warranty period Ready access to the appliance for service What Is Not Covered Damages that might result from the use misuse or improper in...

Page 17: ...35644 2 0617 Page 17 APPLIANCE SERVICE HISTORY Date Dealer Name Service Technician Name Service Performed Notes ...

Page 18: ...35644 2 0617 Page 18 APPLIANCE SERVICE HISTORY Date Dealer Name Service Technician Name Service Performed Notes ...

Page 19: ...35644 2 0617 Page 19 APPLIANCE SERVICE HISTORY Date Dealer Name Service Technician Name Service Performed Notes ...

Page 20: ...omfort com Empire Comfort Systems Inc Belleville IL If you have a general question about our products please e mail us at info empirecomfort com If you have a service or repair question please contact your dealer ...

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