SERVICE AND REPAIR
Your retailer or distributor is not an authorized service or repair center! If trouble develops, do not take the unit
back to your retail store. Instead, call Emperor Aquatics Inc. at (610)-970-0440 x0 to discuss the problem then if
necessary we will give you an RMA number, so you may return the unit to us for proper service. After being given
an RMA number carefully pack the unit up to avoid shipping damage. Send the unit to the following address:
DO NOT RETURN ANY PRODUCT WITHOUT PRIOR AUTHORIZATION
Insure your package prior to shipping it; clearly indicate the problem on paper and place it in the box. Please pro-
vide your return address, as well as a daytime phone number where you can be reached. Upon receipt of your
unit, we will repair or replace the unit (at no charge if the warranty is still in effect, proof of date of purchase will
be required) or call/send you an estimate of the cost of the repairs which requires your authorization in order for
us to proceed.
WARRANTY
EMPEROR AQUATICS, INC. warrants to the original purchaser of its Advanced Ultraviolet Sterilizers to
be free from defects in workmanship or materials for a period of twelve (12) months from the date of purchase on
the power supply and all gasket seals. There is a 90 day warranty on the UV lamp for electrical operation only.
The UV lamp and the Quartz Sleeve are not warranted against breakage due to their glass construction. The
equipment must be installed in accordance with the factory instructions & operated within the environment and
limitations for which it was designed for warranty coverage. Should any of the integral parts of the unit become
defective within their time constraints from the date of purchase, they will be repaired or replaced, if proven defec-
tive in workmanship or material in the opinion of the manufacturer, This does not include damage by freezing or
the reuse of gasket seals that are more than twelve (12) months old.
Any costs incurred for the labor of removing the unit shall be the responsibility of the original purchaser, as will be
all shipping charges to and from Emperor Aquatic's Inc. factory. Any non-warranty repair will be billed at $78.00
per hour with a minimum of 1 hour plus the cost of the parts. Damage or failure of any part of the Advanced UV
Sterilizer covered by this warranty, which results from causes, directly or indirectly, connected with the installation,
operation, environment, use or willful abuse, including, without limitation, improper packaging and damage
incurred during shipping is not covered by this warranty. Otherwise, any implied warranties, which accompany the
sale of these goods, are limited to their respective time constraints from the date of purchase. The manufacturer
will only be responsible for the repair or replacement of any of its products or parts there of that are found to be
defective and will not bear the cost of any incidental or consequential damages arising out of the occurrence of
such a defect.
EMPEROR AQUATICS INC.
2229 SANATOGA STATION RD.
POTTSTOWN, PA 19464