1. Go to
https://support.EMC.com/products
.
2. Type a product name in the
Find a Product by Name
box.
3. Select the product from the list that appears.
4. Click the arrow next to the
Find a Product by Name
box.
5. (Optional) Add the product to the
My Saved Products
list by clicking
Add to My Saved
Products
in the upper right corner of the
Support by Product
page.
Documentation
The Avamar product documentation provides a comprehensive set of feature
overview, operational task, and technical reference information. Review the
following documents as well as product administration and user guides:
l
Release notes provide an overview of new features and known limitations for a
release.
l
Technical notes provide technical details about specific product features,
including step-by-step tasks, where necessary.
l
White papers provide an in-depth technical perspective of a product or products
as applied to critical business issues or requirements.
Knowledgebase
The EMC Knowledgebase contains applicable solutions that you can search for either
by solution number (for example, esg
xxxxxx
) or by keyword. To search the EMC
Knowledgebase:
1. Click
Advanced
at the upper right corner of the page, next to the
icon.
2. Type either the solution number or keywords in the search box.
3. (Optional) Limit the search to specific products by clicking
Advanced
, then
typing a product name in the
Scope by product
box and then selecting the
product from the list that appears.
4. Select
Knowledgebase
from the
Scope by resource
list.
5. (Optional) Specify advanced options and values in the available fields.
6. Click the
icon.
Online communities
Go to EMC Community Network (
) for peer contacts,
conversations, and content on product support and solutions. Interactively engage
online with customers, partners, and certified professionals for all EMC products.
Live chat
To engage EMC Customer Support by using live interactive chat, click
Join Live Chat
on the
Service Center
panel of the Avamar support page.
Service Requests
For in-depth help from EMC Customer Support, submit a service request by clicking
Create Service Request
on the
Service Center
panel of the Avamar support page.
Preface
EMC Avamar Data Store Gen4T
Customer Service Guide
7
Summary of Contents for Avamar Data Store Gen4T
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