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Copyright 

©

 2016 EMC Corporation. All rights reserved. Published in the USA.

Published June, 2016

EMC believes the information in this publication is accurate as of its publication date. The information is subject to change
without notice.

The information in this publication is provided as is. EMC Corporation makes no representations or warranties of any kind with
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2

EMC Avamar Data Store Gen4T

  

Customer Service Guide

Summary of Contents for Avamar Data Store Gen4T

Page 1: ...EMC Avamar Data Store Gen4T Customer Service Guide 302 002 891 REV 01...

Page 2: ...of merchantability or fitness for a particular purpose Use copying and distribution of any EMC software described in this publication requires an applicable software license EMC EMC and the EMC logo a...

Page 3: ...ntifying the node with the defective CRU 14 Replacing a Hard Drive 17 Overview 18 Locating the defective hard drive 18 Replacing a hard drive 19 Removing the hard drive 19 Installing a hard drive 21 C...

Page 4: ...CONTENTS 4 EMC Avamar Data Store Gen4T Customer Service Guide...

Page 5: ...s CRUs include the following components l Node hard drives which are housed in removable carriers l Node power supply modules Contact EMC for service repairs of field replaceable units FRUs which incl...

Page 6: ...elects or clicks Italic Used for full titles of publications referenced in text Monospace Used for l System code l System output such as an error message or script l Pathnames file names prompts and s...

Page 7: ...an search for either by solution number for example esgxxxxxx or by keyword To search the EMC Knowledgebase 1 Click Advanced at the upper right corner of the page next to the icon 2 Type either the so...

Page 8: ...Avamar systems l ConnectEMC automatically generates service requests for high priority events l Email Home sends configuration capacity and general system information to EMC Customer Support Your comm...

Page 9: ...Gen4T systems Familiarize yourself with this information and the procedures in the following chapters before performing any component removal or replacement Topics in this chapter include l ADS multi...

Page 10: ...in the rack always use the instructions in this guide to verify the location of a defective component before continuing Since a spare can replace any defective storage node and because a replacement...

Page 11: ...he following chapters accounts for both single node and multi node CRU servicing NDMP accelerator node An Avamar NDMP accelerator accelerator node is a dedicated single node Avamar client that when us...

Page 12: ...ations All others are blank Figure 3 Rear View Table 4 Rear panel components Feature Description Service tag A pull out label with the serial number and other system information Power supply 0 1100W p...

Page 13: ...as accumulated on your body discharges through the circuits If the air in the work area is very dry running a humidifier in the work area helps decrease the risk of ESD damage You must use the followi...

Page 14: ...remove handle or store CRUs l Do not remove a CRU from the cabinet until you have the replacement available l Handle a CRU only when wearing a properly attached ESD wristband Attach the clip of the E...

Page 15: ...rvice tag on the lower right side of each chassis The service tag is located just below the power supplies Pull the service tag out to reveal the serial number Figure 5 Service Tag Location 3 Determin...

Page 16: ...Note Some malfunctions may not cause the service LED to illuminate Figure 6 Service LED Replacing Avamar Data Store Components 16 EMC Avamar Data Store Gen4T Customer Service Guide...

Page 17: ...uggable 3 5 inch hard drive EMC part number 005051760 in an ADS Gen4T node Topics in this chapter include l Overview 18 l Locating the defective hard drive 18 l Replacing a hard drive 19 l Confirming...

Page 18: ...rt before continuing To avoid inadvertently damaging sensitive electronic circuits in the equipment ensure that you follow precautions and general safety procedures when removing installing or storing...

Page 19: ...ber for the drive to be replaced Contact EMC Customer Support for clarification Replacing a hard drive After identifying the node and the defective hard drive perform the following steps to replace th...

Page 20: ...nt of the defective and replacement hard drives to ensure that you are replacing the defective hard drive with the same equipment Figure 9 Hard Drive Removal 5 On the carrier containing the defective...

Page 21: ...iddle of the bezel might result in damage to the node Procedure 1 Ensure that the lever on the carrier containing the replacement hard drive is fully open and that the orange latch is to the right Fig...

Page 22: ...ng is displayed Controllers found 1 Logical device Task Logical device 0 Task ID 32 Current operation Rebuild Status In Progress Priority Low Percentage complete 1 Command completed successfully Note...

Page 23: ...C Predictive Failure Count 0 The State for the hard drive that you replaced should be Rebuilding Note If the State of the replacement disk drive is not Rebuilding the node has more serious problems th...

Page 24: ...Replacing a Hard Drive 24 EMC Avamar Data Store Gen4T Customer Service Guide...

Page 25: ...supply EMC part number 071 000 608 01 in an ADS Gen4T node Topics in this chapter include l Overview 26 l Locating the defective power supply 26 l Replacing a power supply 28 l Verifying the replacem...

Page 26: ...stem or node as applicable l The fully qualified domain name of the Avamar server l The service tag or serial number of the Avamar node with the defective power supply l The IP address of the Avamar n...

Page 27: ...ion PSA Operational State Inserted Power Good Firmware Revision 4 27 0 1 Serial Number FPSAB144300439 Power Supply ID 1 Status Critical Location PSB Operational State Inserted Loss of Input Firmware R...

Page 28: ...g the power supply Before you begin WARNING Use caution when removing a defective power supply It may be hot Procedure 1 Undo the retaining clip securing the power supply AC power cord and unplug the...

Page 29: ...upply Removal Installing the power supply Procedure 1 Using the functioning power supply as a guide orient the replacement power supply in the SP module opening Replacing a Power Supply Installing the...

Page 30: ...AC Good and DC Good LEDs should illuminate green The Attention LED should stay off Verifying the replacement power supply Procedure 1 Type the following command avsysreport power supply Output similar...

Page 31: ...have the status Ok and the operational state Inserted Power Good The system redundancy state should be Fully Redundant 2 Close the terminal window Returning the defective CRU Package the defective CRU...

Page 32: ...Replacing a Power Supply 32 EMC Avamar Data Store Gen4T Customer Service Guide...

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