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eMachines E732, Service Manual

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Appendix C

179

Online Support Information

This section describes online technical support services available to help you repair your Acer Systems.

If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch 
office. Acer Branch Offices and Regional Business Units may access our website. However some information 
sources will require a user i.d. and password. These can be obtained directly from Acer CSD Taiwan.

Acer's Website offers you convenient and valuable support resources whenever you need them.

In the Technical Information section you can download information on all of Acer's Notebook, Desktop and 
Server models including:

•

Service guides for all models

•

Bios updates

•

Software utilities

•

Spare parts lists

•

TABs (Technical Announcement Bulletin)

For these purposes, we have included an Acrobat File to facilitate the problem-free downloading of our 
technical material.

 Also contained on this website are: 

•

Returned material authorization procedures 

•

An overview of all the support services we offer, accompanied by a list of telephone, fax and email 
contacts for all your technical queries.

We are always looking for ways to optimize and improve our services, so if you have any suggestions or 
comments, please do not hesitate to communicate these to us.

Appendix C

Summary of Contents for E732

Page 1: ...eMachines E732 E732G E732Z E732ZG Service Guide PRINTED IN TAIWAN Service guide files and updates are available on the ACER CSD web for more information please refer to http csd acer com tw ...

Page 2: ...II Revision History Please refer to the table below for the updates made on this service guides Date Chapter Updates ...

Page 3: ...r expressed or implied with respect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose Any Acer Incorporated software described in this manual is sold or licensed as is Should the programs prove defective following their purchase the buyer and not Acer Incorporated its distributor or its dealer assumes the entire cost of all ne...

Page 4: ...MESSAGES Denotes actual messages that appear on screen NOTE Gives bits and pieces of additional information related to the current topic WARNING Alerts you to any damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures to avoid possible hardware or software problems IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedu...

Page 5: ... NOT be covered in this generic service guide In such cases please contact your regional offices or the responsible personnel channel to provide you with further technical details 2 Please note WHEN ORDERING FRU PARTS that you should check the most up to date information available on your regional web or channel If for whatever reason a part number change is made it will not be noted in the printe...

Page 6: ...VI ...

Page 7: ...tility 38 Remove HDD BIOS Password Utilities 39 Removing BIOS Passwords 40 Miscellaneous Utilities 41 Machine Disassembly and Replacement 43 Disassembly Requirements 43 Pre disassembly Instructions 44 Disassembly Process 45 External Modules Disassembly Process 46 External Modules Disassembly Flowchart 46 Removing the Battery Pack 47 Removing the SD Dummy Card 48 Removing the Keyboard 49 Removing t...

Page 8: ...97 Replacing the Thermal Module 98 Replacing the LCD Module 101 Replacing the HDD Module 103 Replacing the RTC Battery 105 Replacing the USB Board 106 Replacing the WLAN Module 107 Replacing the DIMM Modules 109 Replacing the Lower Cover 110 External Module Assembly Process 111 Replacing the ODD Module 111 Replacing the Keyboard 113 Replacing the SD dummy card 115 Replacing the Battery Pack 115 Tr...

Page 9: ...eck 139 BIOS Recovery by Crisis Disk 140 FRU Field Replaceable Unit List 141 eMachines E732 series Exploded Diagrams 142 LCD Assembly 142 Chassis Assembly 143 eMachines E732 series FRU List 144 Screw List 152 Model Definition and Configuration 154 eME732 154 eME732G 158 eME732ZG 161 eME732Z 165 Test Compatible Components 173 Online Support Information 179 Index 181 ...

Page 10: ...4 Table of Contents ...

Page 11: ...ME732G Intel Core i 350M i3 370M i3 380M processor 3 MB L3 cache 2 26 2 4 2 53 GHz DDR3 1066 MHz 35 W supporting Intel 64 architecture Intel Smart Cache eME732Z eME732ZG Intel Pentium processor P6100 P6200 3 MB L3 cache 2 2 13 GHz DDR3 1066 MHz 35 W supporting Intel 64 architecture Intel Smart Cache System memory Dual channel DDR3 SDRAM support Up to 4 GB of DDR3 memory upgradable to 8 GB using tw...

Page 12: ...with 512 MB of dedicated DDR3 VRAM supporting Unified Video Decoder UVD OpenEXR High Dynamic Range HDR technology Shader Model 5 0 Microsoft DirectX 11 OpenGL 3 1 OpenCL 1 1 VC 1 and H 264 AVC decoding Microsoft DirectX Video Acceleration DXVA application interface API HDMI High Definition Multimedia Interface with HDCP High bandwidth Digital Content Protection support Audio High definition audio ...

Page 13: ... inches 225 g 0 49 lbs with 180 cm DC cable Battery 48 Wh 4400 mAh 6 cell Li ion standard battery pack Battery life 4 5 hours ENERGY STAR Input and control Keyboard 86 87 91 key eMachines FineTip keyboard with international language support Touchpad Multi gesture Touchpad supporting two finger scroll pinch rotate flip Media keys Media control keys printed on keyboard play pause stop previous next ...

Page 14: ... Multimedia Corel WinDVD for models with Windows 7 Basic NTI Media Maker Gaming WildTangent except China Japan Hong Kong Korea Communication and ISP Microsoft Silverlight Skype Windows Live Essentials Wave 3 Mail Photo Gallery Live Messenger Writer Web links and utilities eMachines Identity Card eMachines Registration eMachines Updater Environment Temperature Operating 41 F to 95 F 5 C to 35 C Non...

Page 15: ...Chapter 1 5 System Block Diagram ...

Page 16: ...plays computer output configuration may vary by model 3 Power button Turns the computer on and off 4 Keyboard For entering data into your computer 5 Touchpad Touch sensitive pointing device which functions like a computer mouse 6 Click buttons left and right The left and right buttons function like the left and right mouse buttons 7 Microphone Internal microphone for sound recording 1 3 2 4 5 6 7 ...

Page 17: ...er s wireless connectivity device status 9 Palmrest Comfortable support area for your hands when you use the computer 10 Speaker Delivers audio output No Icon Item Description 1 Microphone jack Accepts inputs from external microphones Headphone speaker line out jack Connects to audio line out devices e g speakers headphones 2 2 in 1 card reader Accepts Secure Digital SD MultiMediaCard MMC Note Pus...

Page 18: ...lot Connects to a Kensington compatible computer security lock Note Wrap the computer security lock cable around an immovable object such as a table or handle of a locked drawer Insert the lock into the notch and turn the key to secure the lock Some keyless models are also available No Icon Item Description 1 DC in jack Connects to an AC adapter 2 Ventilation slots Enable the computer to stay cool...

Page 19: ...even after prolonged use 4 Battery release latch Releases the battery for removal Icon Function Description Power Indicates the computer s power status Battery Indicates the computer s battery status NOTE 1 Charging The light shows amber when the battery is charging 2 Fully charged The light shows green when in AC mode HDD Indicates when the hard disk drive is active Communication indicator Indica...

Page 20: ...hpad keep it and your fingers dry and clean The touchpad is sensitive to finger movement hence the lighter the touch the better the response Tapping too hard will not increase the touchpad s responsiveness Function Left Button 2 Right Button 3 Main Touchpad 1 Execute Quickly click twice Tap twice at the same speed as double clicking a mouse button Select Click once Tap once Drag Click and hold the...

Page 21: ...s two lock keys which you can toggle on and off Lock key Description Caps Lock When Caps Lock is on all alphabetic characters typed are in uppercase Num Lock Fn F11 When Num Lock is on the embedded keypad is in numeric mode Scroll Lock Fn F12 When Scroll Lock is on the screen moves one line up or down when you press the up or down arrow keys respectively Scroll Lock does not work with some applica...

Page 22: ... you are connected to a network domain or switch users if you re not connected to a network domain M Minimizes all windows R Open the Run dialog box T Cycle through programs on the taskbar U Open Ease of Access Center X Open Windows Mobility Center BREAK Display the System Properties dialog box SHIFT M Restore minimized windows to the desktop TAB Cycle through programs on the taskbar SPACEBAR Brin...

Page 23: ...play toggle Switches display output between the display screen external monitor if connected and both Fn F6 Display Off Turns the display screen backlight off to save power Press any key to return Fn F7 Touchpad toggle Turns the internal Touchpad on and off Fn F8 Speaker toggle Turns the speakers on and off Fn Brightness up Increases the screen brightness Fn Brightness down Decreases the screen br...

Page 24: ...Core Logic Intel Ibex Peak HM55 Core Voltage 0 725 1 4 Item CPU Speed Cores Bus Speed GHz Mfg Tech Cache Size Core Voltage P N Ci3350M 2 26 G 2 2 5 GT s PGA988 3 M 0 725 1 4V KC 35001 DMP Ci3350M 2 26 G 2 2 5 GT s PGA988 3 M 0 725 1 4 V KC 35K01 DMP Ci3370M 2 40 G 2 2 5 GT s PGA988 3 M 0 725 1 4 V KC 37K01 DMP PMDP6100 2 00 G 2 PGA988 3 M KC 61001 DPP PMDP6200 2 13 G 2 PGA988 3 M KC 62001 DPP Fan ...

Page 25: ...4 pin socket 989 pin Micro FCPGA Memory module combinations You can install memory modules in any combinations as long as they match the above specifications Item Specification Core logic Ibex Peak M VGA Arrandale Robson XT Park XT Capilano Pro Madison Pro LAN BRM 57780 USB 2 0 Ibex Peak M Super I O controller Ibex Peak M Bluetooth Ibex Peak M Wireless Ibex Peak M PCMCIA N A Audio codec ALC272X Ca...

Page 26: ... 4096MB 1024MB 5120MB 4096MB 2048MB 6144MB 4096MB 4096MB 8192MB Item Specification Manufacturer Foxconn QMI Model 43225 HB95BG HB97 HB97 Supported standards IEEE 802 11b g n IEEE 802 11b 11g IEEE 802 11b g n Item Specification LAN chipset BRM 57780 LAN connector type RJ 45 LAN connector location Left side Features Integrated 10 100 1000BASE T transceiver Automatic MDI crossover function 10 100 100...

Page 27: ...ceiver Signal 10dBm Operating Voltage 3 3V 0 3V Interface USB 2 0 Protocol BRM2070 BT2 1 EDR supporting BT3 0 HS after driver upgrade AR3011 BT2 1 EDR supporting BT3 0 HS after driver upgrade BRM2046 BT2 1 EDR ATH AR3011 BRM 2070 Connector type BRM2070 JST SM06B XSRK ETB HF AR3011 SM08B SURS TF LF SN JST BRM2046 JST SM08B SURS TF ATH AR3011 BRM 2070 Item Specification Manufacturer Model Card Type ...

Page 28: ... 320 500 Vendor Model Name Seagate ST9320310AS HGST HTS545032B9A300 Toshiba MK3265GSX WD WD3200BPVT 22ZEST0 Seagate ST9500325AS HGST HTS545050B9A300 Toshiba MK5065GSX WD WD5000BEVT 22A0RT0 Bytes per sector 512 Data heads 3 2 2 4 2 Drive Format Disks 2 2 1 1 2 2 1 Spindle speed RPM 5400 Performance Specifications Buffer size 8 MB Interface SATA Max Media Transfer Rate Mbytes sec max 300 300 384 300...

Page 29: ...ansfer Rate buffer to from media Mbytes sec 1273 108544 108544 DC Power Requirements Voltage tolerance 5V 5 Item Specification Chipset Ibex Peak M USB compliance level USB 2 0 UHCI EHCI 2 EHCI 6 UHCI Number of USB port s 3 Location 1 on the left side 2 on the right side Serial port function control Ibex Peak M Item Specification Audio Controller ALC272X Chipset On board Package Speaker Amplifier A...

Page 30: ...Hz 4 3 Sampling rate 60Hz Internal microphone Yes Internal speaker quantity 1 Item Specification Chipset Arrandale Robson XT Park XT Capilano Pro Madison Pro Memory size N A 512 MB 1 2 GB Interface PCI E Item Specification Compliance level 1 3 compliant Throughput Up to 2 5Gbps per lane 250MHz pixel clock Number of HDMI port s 1 Location Left side Item Specification PCMCIA controller Supports card...

Page 31: ...d write DL 8 5GB Ver 3 0 DVD RW 4 7GB Ver 1 2 Rev 1 0 2 0 3 0 DVD RAM 4 7GB side Ver 2 2 DVD R 4 7GB Ver 1 3 DL 8 5GB Ver 1 1 DVD RW 4 7GB Vol 1 Ver 1 3 CD ROM Mode 1 data disc CD ROM Mode 2 data disc CD ROM XA CD I Photo CD Multi Session Video CD CD Audio Disc Mixed mode CD ROM disc data and audio CD Extra CD Text CD R Conforming to Orange Book Part 2 read write CD RW Conforming to Orange Book Pa...

Page 32: ...ingle multi border s DVD R single multi session s DVD R9 single multi border s DVD R9 single multi session s DVD RAM CD DA CD TEXT CD ROM Mode 1 CD ROM XA Mode 2 Form 1 and Form 2 CD I Ready Video CD MPEG 1 Photo CD Enhance CD CD extra UDF fixed variable Packet mode DVD ROM DVD 5 DVD 9 DVD 10 DVD 18 DVD Video DVD Audio SACD Hybrid UDF DVD DVD R DVD R DL DVD R 3 95 GB DVD R Authoring DVD R Multi Bo...

Page 33: ...g DVD R Version 1 0 DVD RW DVD RW Non CPRM CPRM DVD R Dual DVD RAM CD DA Red Book Standard Audio CD CD TEXT CD ROM Yellow Book Mode1 2 Standard Data CD ROM XA Mode2 Form1 2 Photo CD Multi Session CD I Green Book Mode2 Form1 2 Ready Bridge CD Extra CD Plus Blue Book Audio Text Video Video CD White Book MPEG1 Video CD R Orange Book Part áU CD RW HSRW Orange Book PartáV Volume1 Volume2 Super Audio CD...

Page 34: ...for AC adapter Item Specification 6 Cell Vendor Simplo Panasonic Sanyo Samsung Sony Part name AS10D71 AS10D73 AS10D AS10D51 AS10D31 AS10D61 AS10D41 Battery Type Li ion Pack capacity 4400mAh Normal voltage 11 1V 10 8V Charge voltage 12 6V Fast charge current 3520 mA 3010 mA 3520 mA Item Specification Part name Pack capacity Normal voltage Item Specification Vendor model name Brightness conditions I...

Page 35: ... AUO B156XW02 V2 LF CMO N156B6 L0B LF LPL LP156WH2 TLEA LF Samsung LTN156AT02 A04 LF Screen diagonal mm 394 91 diagonal mm Display area mm 344 23 x 193 54 mm Display resolution pixels 1366 x768 Pixel pitch 0 252 x 0 252 mm Display mode Normally white Typical white luminance cd m2 also called crightness 200 220 220 220 Contrast ratio typical 500 600 500 500 Response time optical rise time fall time...

Page 36: ...OV9665 Pixel resolution 1280x1024 1280x800 640x480 352x288 320x240 176x144 160x120 1280x1024 1024x768 640x480 350x288 320x240 176x144 160x120 1280x1024 1024x768 800x600 640x480 352x288 320x240 176x144 160x120 Pixel size 2 um x 2 um Image size 1 3 MP Item Specification Chipset Features Secure Digital SD Card MultiMediaCard MMC Item Specification Drive Activity Power Led Blue Suspend Amber Off No li...

Page 37: ...nd state when Ibex Peak M receives the S2R command 4 ON to Hibernate state The system will go into Hibernate state when Ibex Peak M receives the S2D command 5 ON to Soft Off state The system will go into Soft Off state when Ibex Peak M receives the Soft off command 6 Standby to ON state The system will go into ON state when the system receives any wake up events for example keyboard mouse 7 Suspen...

Page 38: ...28 Chapter 1 ...

Page 39: ...r multi boot menu In this menu user can change boot device without entering BIOS SETUP Utility Navigating the BIOS Utility There are five menu options Information Main Security Boot and Exit Follow these instructions To choose a menu use the left and right arrow keys To choose an item use the up and down arrow keys To change the value of a parameter press F5 or F6 Press Esc while you are in any of...

Page 40: ...ATAPI Model Name This field displays the model name of the installed ODD drive System BIOS Version Displays system BIOS version VGA BIOS Version This field displays the VGA firmware version of the system Serial Number This field displays the serial number of this unit Asset Tag Number This field displays the asset tag number of the system Product Name This field shows product name of the system Ma...

Page 41: ...ar Total Memory This field reports the memory size of the system Memory size is fixed to 4096MB N A Video Memory Shows the video memory size VGA Memory size 512 MB N A Quiet Boot This will hide POST messages while booting Option Enabled or Disabled Network Boot Enables disables the system boot from LAN remote server Option Enabled or Disabled F12 Boot Menu Enables disables Boot Menu during POST Op...

Page 42: ...Frozen Clear or Set Set Supervisor Password Press Enter to set the supervisor password When set this password protects the BIOS Setup Utility from unauthorized access The user can not either enter the Setup menu nor change the value of parameters Set User Password Press Enter to set the user password When user password is set this password protects the BIOS Setup Utility from unauthorized access T...

Page 43: ...e characters do not appear on the screen 3 Press Enter After setting the password the computer sets the User Password parameter to Set 4 If desired you can opt to enable the Password on boot parameter 5 When you are done press F10 to save the changes and exit the BIOS Setup Utility Removing a Password Follow these steps 1 Use the and keys to highlight the Set Supervisor Password parameter and pres...

Page 44: ...ter setting the password the computer sets the User Password parameter to Set 5 If desired you can enable the Password on boot parameter 6 When you are done press F10 to save the changes and exit the BIOS Setup Utility If the verification is OK the screen will display as following The password setting is complete after the user presses Enter If the current password entered does not match the actua...

Page 45: ...35 Boot This menu allows the user to decide the order of boot devices to load the operating system Bootable devices includes the USB diskette drives the onboard hard disk drive and the DVD drive in the module bay ...

Page 46: ...ameters in this screen Parameter Description Exit Saving Changes Exit System Setup and save your changes to CMOS Exit Discarding Changes Exit utility without saving setup data to CMOS Load Setup Default Load default values for all SETUP item Discard Changes Load previous values from CMOS for all SETUP items Save Changes Save Setup Data to CMOS ...

Page 47: ...m the computer 3 Reboot the computer and press F2 during the boot sequence to enter the setup menu 4 Select the Boot menu item and move the entry USB HDD to the first position See Boot on page 37 5 Insert the USB HDD and reboot the computer 6 At the command prompt execute ZRDv0 08 exe to begin the flash process The system will restart automatically when finished 7 During the BIOS flash process the...

Page 48: ...to use the WinFlash Utility 1 Double click the WinFlash executable ZQ8_100W exe 2 Click OK to begin the update A progress screen will display the current state of BIOS flash process 3 When the process has completed close all applications and reboot the system ...

Page 49: ...s displayed press Enter to proceed to the next screen 2 An error code is generated for use with the unlocking utility Write down this code before proceeding In this example the code is 54591747 3 From within the DOS operating system execute the UnlockHD EXE file to create an unlock code Use the format unlockHD error code with the code noted from the previous step 4 4 Write down the password code g...

Page 50: ...he correct password then it must be removed There are two methods to do this Method 1 If the BIOS menu item Power on Password is set to Enabled the Crisis utility must be used Method 2 If the BIOS menu item Power on Password is set to Disabled 1 Boot to DOS and execute ClearSuPw exe 2 When the message Clear the SU Pws completely is displayed the supervisor password has been removed ...

Page 51: ... exe The following screen shows how to use the dmitools software Using the LAN MAC Utility Perform the following steps to write MAC information to eeprom 1 Create a DOS bootable USB HDD 2 Copy the contents of the LAN_eep folder to the HDD and remove the HDD form the computer 3 Reboot the computer and press F2 during the boot sequence to enter the setup menu 4 Select the Boot menu item and move the...

Page 52: ...42 Chapter 2 ...

Page 53: ...ooting Disassembly Requirements To disassemble the computer you need the following tools Wrist grounding strap and conductive mat for preventing electrostatic discharge Flat screwdriver Philips screwdriver Plastic flat screwdriver Plastic tweezers NOTE The screws for the different components vary in size During the disassembly process group the screws with the corresponding components to avoid mis...

Page 54: ... proceeding with the disassembly procedure make sure that you do the following 1 Turn off the power to the system and all peripherals 2 Unplug the AC adapter and all power and signal cables from the system 3 Place the system on a flat stable surface ...

Page 55: ...trate the entire disassembly sequence Observe the order of the sequence to avoid damage to any of the hardware components For example if you want to remove the mainboard you must first remove the keyboard then disassemble the inside assembly frame in that order Main Screw List Screw Quantity Part Number M2 5 6 0 I 21 86 A08V7 004 M2 0 3 0 I 20 86 ARE07 002 M3 0 5 3 5I 2 86 N1407 007 M2 0 4 0 I 8 8...

Page 56: ...c representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing For example if you want to remove the mainboard you must first remove the keyboard then disassemble the inside assembly frame in that order Screw List Step Screw Quantity Part No ODD Module Disassembly M2 5 6 0 I 1 86 A08V7 004 ODD Bracket Disassembly M2 0 3 0 I 2 86 ARE...

Page 57: ... direction shown 2 Slide and hold the battery release latch to the release position 1 then lift out the battery pack from the main unit 2 NOTE The battery has been highlighted with a yellow oval as shown in the above image Please detach the battery and follow local regulations for disposal 2 1 ...

Page 58: ...48 Chapter 3 Removing the SD Dummy Card 1 See Removing the Battery Pack on page 47 2 Push the SD dummy card all the way in to eject it 3 Pull it out from the slot ...

Page 59: ...ackage 1 See Removing the Battery Pack on page 47 2 Turn the computer over and fully open the lid There are five 5 securing clips that must be released in order to remove the keyboard 3 Release each clip working from one side to the other 4 Using both hands gently pry up the keyboard as shown and turn it over onto the palm rest ...

Page 60: ...50 Chapter 3 5 Unlock the keyboard FPC and disconnect the cable as shown Lift the keyboard clear of the chassis 6 Unlock and disconnect the touchpad FPC from the mainboard ...

Page 61: ...dule 1 See Removing the Battery Pack on page 47 2 Remove the one 1 screw securing the ODD module in place 3 Grasp the ODD by the bezel and slide it out of the chassis Step Size Quantity Screw Type ODD Bracket Disassembly M2 5 6 0 I 1 ...

Page 62: ...r 3 4 Remove the ODD bezel by rotating the top edge downward 5 Remove the two screws securing the ODD bracket 6 Remove the bracket from the ODD Step Size Quantity Screw Type ODD Bracket Disassembly M2 0 3 0 I 2 ...

Page 63: ...Chapter 3 53 Main Unit Disassembly Process Main Unit Disassembly Flowchart NOTE Use the process highlighted in red to access the Bluetooth module ...

Page 64: ...002 WLAN Module Disassembly M2 0 3 0 I 1 86 ARE07 002 USB Module Disassembly M2 0 4 0 I 0 1 86 ARE07 002 HDD Carrier Disassembly M3 0 5 3 5I 2 86 N1407 007 LCD Module Disassembly M2 5 6 0 I 4 86 A08V7 004 Thermal Module Disassembly M2 0 4 0 I 0 1 86 R6Z07 002 Mainboard Disassembly M2 0 4 0 I 0 1 86 R6Z07 002 Bluetooth Module Disassembly M2 0 3 0 I 1 86 ARE07 002 Step Size Quantity Screw Type Lower...

Page 65: ...Chapter 3 55 3 Grasp the ODD bay with the right hand and the right edge of the lower cover with the right hand Lift the lower cover from the device ...

Page 66: ...2 This section is an overview of the major components of the main unit Item Description Item Description 1 VGA heatsink 7 Speaker cable 2 LVDS cable 8 Bluetooth cable 3 Thermal module 9 RTC battery 4 WLAN module 10 HDD 5 DIMM module s 11 USB module 6 CPU 11 10 9 8 7 6 5 4 3 2 1 ...

Page 67: ...e DIMM Modules 1 See Removing the Lower Cover on page 54 2 Push out the release latches on both sides of the DIMM socket to release the DIMM module 3 Remove the DIMM module 4 Repeat steps for the second DIMM module if present ...

Page 68: ...er 3 Removing the WLAN Module 1 See Disassembly Overview on page 58 2 Disconnect the two 2 cables from the WLAN module 3 Remove the one 1 screw Step Size Quantity Screw Type WLAN Module Disassembly M2 0 3 0 I 1 ...

Page 69: ... 59 4 Detach and remove the WLAN module from the WLAN socket Removing the USB Board 1 See Disassembly Overview on page 58 2 Unlock and disconnect the USB FFC from the USB board Repeat for the mainboard connector ...

Page 70: ...60 Chapter 3 3 Remove the one 1 screw from the USB board 4 Lift the USB board upward and away from the chassis Step Size Quantity Screw Type USB Board Disassembly M2 0 4 0 I 1 ...

Page 71: ...n page 58 2 Disconnect the RTC battery cable from the mainboard 3 Lift the RTC battery away from the mainboard NOTE The RTC battery has been highlighted with a yellow callout in the previous image Please detach the RTC battery and follow local regulations for disposal ...

Page 72: ...2 Chapter 3 Removing the HDD Module 1 See Disassembly Overview on page 58 2 Using the pull tab slide the HDD module in the direction of the arrow to disconnect the interface 3 Remove the HDD from the bay ...

Page 73: ...Chapter 3 63 4 Remove the two 2 screws from the bracket 5 Remove the bracket from the HDD Step Size Quantity Screw Type HDD Carrier Disassembly M3 0 5 3 5I 2 ...

Page 74: ... Removing the LCD Module 1 See Disassembly Overview on page 58 2 Remove the tape adhering the antenna cables to the mainboard 3 Remove the WLAN antennas from the cable guides 4 Unlock and disconnect the LVDS cable ...

Page 75: ...t the upper cover upwards 1 and push down near the hinges to separate it from the LCD module 2 7 Lower the upper cover until the it is clear of the LCD module hinges 1 and then pull away to remove it 2 Step Size Quantity Screw Type LCD Module Disassembly M2 5 6 0 I 2 1 2 2 2 1 ...

Page 76: ... 1 See Disassembly Overview on page 58 2 Loosen the two 2 captive screws connecting the VGA heat sink to the mainboard 3 Lift the VGA heat sink using the thumb and forefinger to remove it from the mainboard 4 Disconnect the fan cable as shown ...

Page 77: ...e one 1 screw from the fan module 6 Carefully lift up the thermal module assembly and remove it from the mainboard IMPORTANT Place the thermal module on a clean dry surface when it is not installed Step Size Quantity Screw Type Thermal Module Disassembly M2 0 4 0 I green callout 1 6 5 1 4 3 2 ...

Page 78: ...ving the Thermal Module on page 68 2 Using a slotted screw driver rotate the CPU locking screw 180 counter clockwise as shown 3 Carefully lift the CPU clear of the socket IMPORTANT Place the CPU on a clean dry surface when it is not installed ...

Page 79: ...oard 1 See Removing the CPU on page 70 2 Disconnect the speaker cable from the mainboard connector and move it away from the mainboard 3 Disconnect the Bluetooth cable from the mainboard connector and move it away from the mainboard ...

Page 80: ...70 Chapter 3 4 Remove the one 1 securing screw from the mainboard 1 and lift the mainboard away from the lower cover 2 Step Size Quantity Screw Type Mainboard Disassembly M2 0 4 0 I 1 1 2 2 ...

Page 81: ...er 3 71 Removing the Bluetooth Module 1 See Removing the Mainboard on page 71 2 Turn the mainboard over and locate the Bluetooth module 3 Separate the Bluetooth cable from the adhesive strip on the mainboard ...

Page 82: ...th module 5 Remove the one 1 screw securing the Bluetooth module to the mainboard 6 Pull the Bluetooth module away from the metal post 1 and then lift up to remove it from the mainboard 2 Step Size Quantity Screw Type Bluetooth Module Disassembly M2 0 3 0 I 1 1 2 ...

Page 83: ...Chapter 3 73 NOTE Circuit boards 10 cm have been highlighted with a yellow rectangle as shown in the previous image Please detach the Circuit board and follow local regulations for disposal ...

Page 84: ...sembly Process LCD Module Disassembly Flowchart Screw List Step Screw Quantity Part No LCD Bezel Disassembly M2 5 4 0 I 2 86 T23V7 009 LCD Panel Disassembly M2 0 4 0 I 6 86 R6Z07 002 LCD Hinge Disassembly M2 0 3 0 I 4 86 ARE07 002 ...

Page 85: ...ee Removing the LCD Module on page 66 2 Remove the two 2 bezel screws from the LCD modulele 3 Pry the bezel upwards at the base of the LCD module releasing it from the latches Step Size Quantity Screw Type LCD Bezel Disassembly M2 5 4 0 I 2 ...

Page 86: ...76 Chapter 3 4 Continue separating the latches along the sides of the bezel working towards the top 5 Release the latches at the top of the LCD bezel 6 Lift the Bezel clear of the LCD module ...

Page 87: ...ving the Camera CCD Module 1 See Removing the LCD Bezel on page 77 2 Locate the CCD module on the LCD cover 3 Lift the CCD module from the LCD cover 4 Disconnect the cable as shown NOTE Take care not to damage the cable ...

Page 88: ...ng the LCD Panel 1 See Removing the LCD Bezel on page 77 2 Remove the six 6 securing screws from the LCD panel 3 Remove the LVDS cable from the cable guides Step Size Quantity Screw Type LCD Panel Disassembly M2 0 4 0 I 6 ...

Page 89: ...ear of the LCD cover as shown Remove the LCD Hinges 1 See Removing the LCD Panel on page 80 2 Remove the four 4 screws 2 on each side Separate the hinges from the LCD panel Step Size Quantity Screw Type LCD Hinge Disassembly M2 0 3 0 I 4 ...

Page 90: ...80 Chapter 3 Removing the LVDS Cable 1 See Removing the LCD Panel on page 80 2 Locate the LVDS cable on the LCD panel 3 Detach the CCD cable from the back of the LCD panel ...

Page 91: ...Detach the LVDS cable from the adhesive strip on the LCD panel 5 Remove the yellow tape securing the LVDS cable 6 Starting from the top remove the clear mylar covering and disconnect the LVDS cable from the LCD panel ...

Page 92: ...r 3 Removing the WLAN Antennas 1 See Removing the LCD Panel on page 80 2 Remove the black and white WLAN antennas from the cable guides 3 Remove the black antenna from the LCD cover Repeat for the white antenna ...

Page 93: ...3 LCD Module Assembly Process Replacing the WLAN Antennas 1 Place the black antenna onto the LCD cover as shown Repeat for the white antenna 2 Place the black and white WLAN antennas into the cable guides as shown ...

Page 94: ...ve clean surface Ensure the panel face does not get damaged Connect the LVDS cable to the LCD panel Place the clear mylar tape over the connector and press firmly 2 Replace the yellow adhesive tape to secure the LVDS cable 3 Attach the LVDS cable to the adhesive strip on the LCD panel ...

Page 95: ... 3 85 4 Adhere the camera cable to the LCD panel NOTE Ensure that the cable is aligned correctly on the panel to prevent damage to the CCD module Marked area is provided to show correct position of LVDS cable ...

Page 96: ...6 Chapter 3 Replacing the LCD Hinges 1 See Removing the LCD Panel on page 80 2 Replace the four 4 screws 2 on each side to secure the hinges Step Size Quantity Screw Type LCD Hinge Assembly M2 0 3 0 I 4 ...

Page 97: ...Chapter 3 87 Replacing the LCD Panel 1 Place the LCD panel on the LCD cover as shown 2 Place the LVDS cable into the cable guides ...

Page 98: ...88 Chapter 3 3 Replace the six 6 securing screws to secure the LCD panel Step Size Quantity Screw Type LCD Panel Assembly M2 0 4 0 I 6 ...

Page 99: ...hapter 3 89 Replacing the Camera CCD Module 1 Connect the CCD cable as shown NOTE Take care not to damage the cable 2 Place the camera module onto the LCD cover Apply gentle pressure to fix the adhesive ...

Page 100: ...pter 3 Replacing the LCD Bezel 1 Place the bezel hinge covers over the hinges 2 Ensure the LVDS and WLAN antenna cable bundle are exiting the left hinge as shown 3 Apply pressure to snap the latches together ...

Page 101: ... 3 91 4 Apply pressure along the bottom of the bezel to attach the latches 5 Apply pressure along the sides of the bezel to attach the latches 6 Apply pressure along the top of the bezel to attach the latches ...

Page 102: ...92 Chapter 3 7 Replace the two 2 bezel screws Step Size Quantity Screw Type LCD Bezel Assembly M2 5 4 0 2 ...

Page 103: ...odule 1 Lower the Bluetooth module onto the mainboard 1 and then push it against the metal post until firmly attached 2 2 Replace the one 1 screw to secure the Bluetooth module to the mainboard Step Size Quantity Screw Type Bluetooth Module Assembly M2 0 3 0 I 1 1 2 ...

Page 104: ...94 Chapter 3 3 Connect the Bluetooth cable to the Bluetooth module 4 Adhere the Bluetooth cable to the mainboard ...

Page 105: ...Chapter 3 95 Replacing the Mainboard 1 Place the mainboard onto the upper cover and secure the one 1 screw Step Size Quantity Screw Type Mainboard Assembly M2 0 4 0 1 ...

Page 106: ...96 Chapter 3 2 Connect the Bluetooth cable to the mainboard 3 Connect the speaker cable to the mainboard ...

Page 107: ...r 1 that must be positioned corresponding to the marker 2 on the CPU socket 1 Place the CPU into the CPU socket as shown taking note of the Pin1 locator 2 Using a slotted screw driver rotate the CPU locking screw 180 clockwise as shown to secure it in the package 2 1 ...

Page 108: ...ermal pads are approved for use Eapus XR PE 1 Remove all traces of thermal material from the CPU and thermal module using a lint free cloth or cotton swab and Isopropyl Alcohol Acetone or other approved cleaning agent 2 Apply a new thermal pad to the center of the processor s coming into contact with the thermal module 3 Align the screw holes on the thermal module to the screw posts on the mainboa...

Page 109: ...4 captive screws in numerical order from 1 to 4 and replace the one 1 screw to secure the CPU thermal module 5 Connect the fan cable as shown Step Size Quantity Screw Type Thermal Module Assembly M2 0 4 0 I green callout 1 6 5 1 4 3 2 ...

Page 110: ...100 Chapter 3 6 Place the VGA heat sink on the mainboard using the thumb and forefinger as shown 7 Tighten the two 2 captive screws to secure the VGA heat sink to the mainboard ...

Page 111: ...pper cover onto the LCD module and lower into place Lower the hinges so they are flush with the hinge plates on the upper cover 2 Replace the two 2 screws to secure the left and right hinges Step Size Quantity Screw Type LCD Module Assembly M2 5 6 0 I 2 ...

Page 112: ...ter 3 3 Connect and lock the LVDS cable 4 Place the WLAN antenna bundle into the cable guides around the fan module 5 Place the adhesive ground wire attached to the WLAN antenna cable bundle onto the mainboard ...

Page 113: ... 103 Replacing the HDD Module 1 Place the carrier onto the HDD 2 Replace the two 2 screws to secure the HDD carrier 3 Place HDD on the lower cover Step Size Quantity Screw Type HDD Carrier Assembly M3 0 5 3 5I 2 ...

Page 114: ...104 Chapter 3 4 Using the pull tab slide the HDD module in the direction of the arrow to connect the interface ...

Page 115: ...Chapter 3 105 Replacing the RTC Battery 1 Place the RTC battery onto the mainboard 2 Connect the RTC battery cable to the mainboard connector ...

Page 116: ...106 Chapter 3 Replacing the USB Board 1 Place the USB board onto the upper cover 2 Replace one 1 screw to secure the USB board Step Size Quantity Screw Type USB Board Assembly M2 0 4 0 1 ...

Page 117: ...Chapter 3 107 3 Connect and lock the USB FFC to the USB board Repeat for the mainboard connector Replacing the WLAN Module 1 Insert the WLAN module into the WLAN socket ...

Page 118: ...e one 1 screw 3 Connect the two 2 antenna cables to the WLAN module as shown NOTE Cable placement is as follows black Main to connector J1 white AUX to connector J2 Step Size Quantity Screw Type WLAN Board Assembly M2 0 3 0 I 1 ...

Page 119: ...Chapter 3 109 Replacing the DIMM Modules 1 Insert the DIMM module into the DIMM connector 2 Press down to lock the DIMM module in place 3 Repeat steps 1 and 2 for the second DIMM module if present ...

Page 120: ...er Cover 1 Place the lower cover onto the device 2 Replace the twenty three 23 screws to secure the lower cover to the device Step Size Quantity Screw Type Lower Cover red callout M2 5 6 0 I 18 Battery Bay green callout M2 0 3 0 I 6 ...

Page 121: ...lacing the ODD Module 1 Place the ODD bracket onto the ODD module and replace the two 2 screws to secure it 2 Press the bezel into the tray bottom edge first to secure it to the ODD module Step Size Quantity Screw Type ODD Bracket Assembly M2 0 3 0 I 2 ...

Page 122: ...112 Chapter 3 3 Push the ODD module into the ODD bay until it is flush with the casing 4 Replace the one 1 screw to secure the module Step Size Quantity Screw Type ODD Module Assembly M2 5 6 0 I 1 ...

Page 123: ...o the mainboard connector 2 Place the keyboard face down on the upper cover Connect the keyboard FPC to the mainboard and secure the locking latch 3 Turn the keyboard over and slide the front edge into the upper cover ensuring that the four locating tabs are correctly seated ...

Page 124: ...114 Chapter 3 4 Press down as indicated to secure the keyboard in place ...

Page 125: ...t the SD dummy card into the slot and push until the card clicks into place and is flush with the casing Replacing the Battery Pack 1 Insert the battery pack and press down 2 Slide the battery lock in the direction shown to secure the battery in place ...

Page 126: ...116 Chapter 3 ...

Page 127: ...ailure by running the diagnostic test or by repeating the same operation 3 Use the following table with the verified symptom to determine which page to go to 4 If the Issue is still not resolved see Online Support Information on page 179 Symptoms Verified Go To Power On Issue Page 118 No Display Issue Page 119 LCD Failure Page 121 Internal Keyboard Failure Page 122 Touchpad Failure Page 122 Intern...

Page 128: ...y extension cables between the computer and the outlet 3 Remove any surge protectors between the computer and the electrical outlet Plug the computer directly into a known good electrical outlet 4 Disconnect the power and open the casing to check the Thermal Unit see Thermal Unit Failure on page 129 and fan airways are free of obstructions 5 Remove all external and non essential hardware connected...

Page 129: ... power see Power On Issue on page 118 3 Drain any stored power by removing the power cable and battery and holding down the power button for 10 seconds Reconnect the power and reboot the computer 4 Connect an external monitor to the computer and switch between the internal display and the external display is by pressing Fn F5 on this model If the POST or video appears on the external display see L...

Page 130: ... the Resolution slider to the desired resolution e Click Apply and check the display Readjust if necessary 6 Roll back the video driver to the previous version if updated 7 Remove and reinstall the video driver 8 Check the Device Manager to determine that The device is properly installed There are no red Xs or yellow exclamation marks There are no device conflicts No hardware is listed under Other...

Page 131: ...he following actions one at a time to correct the problem Do not replace a non defective FRUs Built In Keyboard Failure If the built in Keyboard fails perform the following actions one at a time to correct the problem Do not replace a non defective FRUs ...

Page 132: ...k perform the following actions one at a time to correct the problem Do not replace a non defective FRU Internal Speaker Failure If the internal Speakers fail perform the following actions one at a time to correct the problem Do not replace a non defective FRU ...

Page 133: ...rophone fails perform the following actions one at a time to correct the problem Do not replace a non defective FRU USB Failure If the internal USB module fails perform the following actions one at a time to correct the problem Do not replace a non defective FRU ...

Page 134: ... Speaker Setup Follow the onscreen prompts to configure the speakers 8 Remove and recently installed hardware or software 9 Restore system and file settings from a known good date using System Restore If the issue is not fixed repeat the preceding steps and select an earlier time and date 10 Reinstall the Operating System 11 If the Issue is still not resolved see Online Support Information on page...

Page 135: ...and resolve issues with the computer i When complete click Finish If an issue is discovered follow the onscreen information to resolve the problem 4 Run the Windows Memory Diagnostic Tool For more information see Windows Help and Support 5 Restart the computer and press F2 to enter the BIOS Utility Check the BIOS settings are correct and that CD DVD drive is set as the first boot device on the Boo...

Page 136: ...reaks up or jumps Optical drive not found or not active Not shown in My Computer or the BIOS setup LED does not flash when the computer starts up The tray does not eject Access failure screen displays The ODD is noisy Perform the following general solutions one at a time to correct the problem 1 Reboot the computer and retry the operation 2 Try an alternate disc 3 Navigate to Start Computer Check ...

Page 137: ... Movie fields select the desired player from the drop down menu 5 Check that the Regional Code is correct for the selected media IMPORTANT Region can only be changed a limited number of times After Changes remaining reaches zero the region cannot be changed even Windows is reinstalled or the drive is moved to another computer a Navigate to Start Control Panel System and Maintenance System Device M...

Page 138: ...e motherboard and cable connections c Try an alternate cable if available If the drive works with the new cable the original cable should be replaced 5 Reseat the drive ensuring and all cables are connected correctly 6 Replace the ODD See Disassembly Process on page 47 Drive Read Failure If discs cannot be read when inserted in the drive perform the following actions one at a time to correct the p...

Page 139: ...ails perform the following actions one at a time to correct the problem Do not replace a non defective FRU Thermal Unit Failure If the Thermal Unit fails perform the following actions one at a time to correct the problem Do not replace a non defective FRU ...

Page 140: ...e is not fixed repeat the preceding steps and select an earlier time and date 9 Run the Event Viewer to check the events log for errors For more information see Windows Help and Support 10 Roll back the mouse driver to the previous version if updated recently 11 Remove and reinstall the mouse driver 12 Check the Device Manager to determine that The device is properly installed There are no red Xs ...

Page 141: ...r a short circuit is suspected or whether the system is inoperative Follow these procedures to isolate the failing FRU do not isolate non defective FRU NOTE Verify that all attached devices are supported by the computer NOTE Verify that the power supply being used at the time of the failure is operating correctly See Power On Issue on page 118 1 Power off the computer 2 Visually check them for dam...

Page 142: ...CODE_PATCH SEC 3 Setup Cache as RAM SEC_ACCESS_CSR SEC 4 PCIE MMIO Base Address initial SEC_GENERIC_MSRINIT SEC 5 CPU Generic MSR initialization SEC_CPU_SPEEDCFG SEC 6 Setup CPU speed SEC_SETUP_CAR_OK SEC 7 Cache as RAM test SEC_FORCE_MAX_RATIO SEC 8 Tune CPU frequency ratio to maximum level SEC_GO_TO_SECSTARTUP SEC 9 Setup BIOS ROM cache SEC_GO_TO_PEICORE SEC 0A Enter Boot Firmware Volume Functio...

Page 143: ...e to RAM PEI_FINDING_DXE_CORE PEI 8A Loading DXE core PEI_GO_TO_DXE_CORE PEI 8B Enter DXE core Functionality Name Include PostCode h Phase PostCode Description DXE_TCGDXE DXE 40 TPM initial in DXE DXE_SB_SPI_INIT DXE 41 South bridge SPI initialization DXE_CF9_RESET DXE 42 Setup Reset service DXE_SB_SERIAL_GPIO_INIT DXE 43 South bridge Serial GPIO initialization DXE_SMMACCESS DXE 44 Setup SMM ACCE ...

Page 144: ...N_END BDS 15 PCI enumeration complete BDS_CONNECT_CONSOLE_IN BDS 16 Keyboard Controller Keyboard and Mouse initialization BDS_CONNECT_CONSOLE_OUT BDS 17 Video device initialization BDS_CONNECT_STD_ERR BDS 18 Error report device initialization BDS_CONNECT_USB_HC BDS 19 USB host controller initialization BDS_CONNECT_USB_BUS BDS 1A USB BUS driver initialization BDS_CONNECT_USB_DEVICE BDS 1B USB devic...

Page 145: ...DS_RECOVERY_START_FLASH BDS 35 Fast Recovery Start Flash Functionality Name Include PostCode h Phase Post Code Description POST_BDS_NO_BOOT_DEVICE POST_BDS F9 No Boot Device POST_BDS_START_IMAGE POST_BDS FB UEFI Boot Start Image POST_BDS_ENTER_INT19 POST_BDS FD Legacy 16 boot entry POST_BDS_JUMP_BOOT_SECTOR POST_BDS FE Try to Boot with INT 19 Functionality Name Include PostCode h Phase Post Code D...

Page 146: ...SMM_ACPI_DISABLE_START SMM 0xA8 OS call ACPI disable function SMM_ACPI_DISABLE_END SMM 0xA9 ACPI disable function complete Functionality Name Include PostCode h PostCode Description Used by Insyde debugger 0x0D Waiting for device connect Used by Insyde debugger 0xD0 Waiting for device connect Used by Insyde debugger 0xD1 InsydeH2ODDT Ready Used by Insyde debugger 0xD2 EHCI not found Used by Insyde...

Page 147: ...1 Power Button CN3 Card Reader connector U12 Codec ALC272x CN2 Touchpad connector LED3 Battery LED U5 VRAM LED2 Power Sleep LED U4 VRAM HE1 Lid switch CN1 Keyboard connector LED4 HDD LED U2 VRAM LED5 WLAN LED U3 VRAM SW2 Touchpad left switch LED1 Power LED SW3 Touchpad right switch Chapter 5 ...

Page 148: ...tor CN8 CRT BT1 RTC Connector CN13 MINI card U26 PCH JDIM1 JDIM2 DDR3 connector U29 BIOS ROM U24 CPU socket CN11 HDD connector CN6 FAN connector CN12 USB board connector U21 GPU U32 Card Reader IC PJ1 DC IN U31 Clock Generator U18 VRAM CN15 Bluetooth connector U17 VRAM CN16 Speaker connector CN5 LVDS connector CN18 Head phone PJ2 Battery connector ...

Page 149: ...nce it is necessary to bypass the password check users need to short the HW Gap to clear the password by the following steps 1 Power Off the system and remove HDD AC Battery and DIMMs from the machine 2 Open the Bottom Cover of the machine and locate the J1 and J2 jumpers 3 Use an electric conductivity tool to short the two points of the HW Gap 4 Plug in AC keep the short condition on the HW Gap a...

Page 150: ...l force the BIOS to enter a special BIOS block called Boot Block Steps for BIOS Recovery from USB Storage Before doing this prepare the Crisis USB key The Crisis USB key could be made by executing the Crisis Disk program in another system with Windows XP OS Follow the steps below 1 Format the USB storage disk using the Fast Format option 2 Save ROM file file name ZQ8x64 fd to the root directory of...

Page 151: ...ever reasons a part number change is made it will not be noted on the printed Service Guide For ACER AUTHORIZED SERVICE PROVIDERS your Acer office may have a DIFFERENT part number code from those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines NOTE To scrap or to...

Page 152: ...ription Acer P N No Description Acer P N 1 LCD COVER W ANT 2 BLACK 60 NCE07 003 5 LCD SCREW MYLAR 47 R6Z07 003 2 LCD CABLE FOR CCD 50 NCE07 002 6 LCD BRACKET W HINGE R 33 NCE07 003 3 LCD PANEL LK 15605 010 7 LCD BRACKET W HINGE L 33 NCE07 002 4 LCD BEZEL FOR CCD 60 NCE07 004 ...

Page 153: ...CE07 002 2 CCD AM 21400 068 9 BATTERY BT 00606 008 3 KEYBOARD KB I170A 172 10 THERMAL MODULE 15W DIS PARK 60 NCE07 010 4 UPPER CASE 60 NCE07 001 11 WLAN NI 23600 074 5 ODD 6M NCE07 001 12 MEMORY KN 1GB07 004 6 HDD KH 16001 045 13 CPU KC 35001 DMP 7 BT ASSY BH 21100 010 14 MAIN BOARD PARK 512 HM55 W CARD READER MB NC806 001 ...

Page 154: ... AP 09001 031 Adapter DELTA 120W DE 19V 1 7x5 5x11 Green ADP 120ZB BBGB LV5 OBL LED LF AP 12001 009 Adapter LITE ON 120W DE 19V 1 7x5 5x11 Green PA 1121 04AC LV5 OBL LED LF AP 12003 003 BATTERY Battery SAMSUNG AS10D Li Ion 3S2P SAMSUNG 6 cell 4400mAh Main COMMON ID AS10D61 BT 00606 008 Battery SANYO AS10D Li Ion 3S2P SANYO 6 cell 4400mAh Main COMMON ID AS10D31 BT 00603 111 Battery SONY AS10D Li Io...

Page 155: ...V7 002 POWER CORD SWI 1 8M 3PBLACK FZ010008 011 27 A99V7 004 POWER CORD IT 1 8M 3PBLACK FZ010008 008 27 A99V7 005 POWER CORD S A 1 8M 3BLACK FZ010008 006 27 T48V7 001 POWER CORD US 3PIN ROHS 27 TAXV7 001 POWER CORD EU 1 8M 3PBLACK FM010008 010 27 TATV7 001 POWER CORD BRAZIL IMETRO 3 PIN 27 S0607 001 POWER CORD UK 3PIN 27 A03V7 004 POWER CORD ITALIAN 3PIN 27 A99V7 005 POWER CORD PRC 3P Y536B3000121...

Page 156: ... K0 Max DDR3 1066 KC 61001 DPP DVD RW DRIVE DVD RW SUPER MULTI SATA MODULE 12 7mm Tray DL 8X 6M NCE07 001 ODD TOSHIBA Super Multi DRIVE 12 7mm Tray DL 8X TS L633F LF W O bezel SATA HF Windows 7 KU 00801 040 ODD PANASONIC Super Multi DRIVE 12 7mm Tray DL 8X UJ8A0 LF W O bezel SATA HF Windows 7 Foxconn Yentai Facotry KU 00807 075 ODD HLDS Super Multi DRIVE 12 7mm Tray DL 8X GT32N R5 2 LF W O bezel S...

Page 157: ...F W 01 01A01 KH 32008 022 HDD SEAGATE 2 5 5400rpm 320GB ST9320310AS 9RN132 188 Cameron 320G P SATA 8MB LF F W 0001SDM1 KH 32001 019 HDD HGST 2 5 5400rpm 500GB HTS545050B9A300 Panther B SATA LF F W C60F Disk imbalance criteria 0 014g cm KH 50007 010 HDD WD 2 5 5400rpm 500GB WD5000BEVT 22A0RT0 ML320M WD SATA 8MB LF F W 01 01A01 KH 50008 017 HDD SEAGATE 2 5 5400rpm 500GB ST9500325AS 9HH134 189 Wyatt ...

Page 158: ...CER AC7T_A10B AC7T Internal 17 Standard 104KS Black Italian Texture KB I170A 158 Keyboard ACER AC7T_A10B AC7T Internal 17 Standard 107KS Black Japanese Texture KB I170A 159 Keyboard ACER AC7T_A10B AC7T Internal 17 Standard 104KS Black US w Canadian French Texture KB I170A 174 Keyboard ACER AC7T_A10B AC7T Internal 17 Standard 104KS Black Danish Texture KB I170A 152 Keyboard ACER AC7T_A10B AC7T Inte...

Page 159: ... CABLE FOR CCD 50 NCE07 002 LCD BRACKET W HINGE L 33 NCE07 002 LCD BRACKET W HINGE R 33 NCE07 003 Suyin 1 3M SY9665SN AM 21400 068 Chicony 1 3M CH9665SN CNF9157 AM 21400 067 Liteon 1 3M LT9665AL 09P2SF119 AM 21400 069 Liteon 1 3M LT6AASP 09P2BF127 AM 21400 070 LCD LCD MODULE 15 6 IN LED WXGA GLARE W O CCD ANTENNA 2 BLACK 6M NCE07 003 LED LCD AUO 15 6 W WXGA Glare B156XW02 V2 LF 200nit 8ms 500 1 po...

Page 160: ...FOR NON CCD 60 NCE07 005 LCD CABLE FOR NON CCD 60 NCE07 006 LCD BRACKET W HINGE L 33 NCE07 002 LCD BRACKET W HINGE R 33 NCE07 003 MAINBOARD MAIN BOARD PARK 512 HM55 W CARD READER MB NC806 001 MAIN BOARD UMA HM55 W CARD READER MB NCA06 001 Category Description P N ...

Page 161: ...emory SAMSUNG SO DIMM DDRIII 1333 2GB M471B5773CHS CH9 LF 256 8 46nm KN 2GB0B 026 Memory HYNIX SO DIMM DDRIII 1333 2GB HMT325S6BFR8C H9 LF 256 8 46nm KN 2GB0G 018 Memory SAMSUNG SO DIMM DDRIII 1066 4GB M471B5273BH1 CF8 LF 256 8 0 055um KN 4GB0B 007 Memory ELPIDA SO DIMM DDRIII 1333 4GB EBJ41UF8BAS0 DJ F LF 256 8 0 055um KN 4GB09 001 Memory SAMSUNG SO DIMM DDRIII 1333 4GB M471B5273CH0 CH9 LF 256 8 ...

Page 162: ...n P N SCREW SCREW M2 0 3 95 I BNI NYLOK 86 R6Z07 002 SCREW M2 5 4 0 I NYLOK EU 86 T23V7 009 SCREW M2 5 6 I BNI NYLOK 86 A08V7 004 SCREW M2 0 3 0 I BZN NYLOK 86 PVY07 002 SCREW M3 0 5 3 5I 86 N1407 007 SCREW M2 0 3 0 I BKAG NYLOK IRON 86 ARE07 002 ...

Page 163: ...Chapter 6 153 ...

Page 164: ...41 eME732 372G25Mnkk AAP India LX NCA0C 003 eME732 372G25Mnkk LINPUS MeIN1 UMACkk_3 1 2G 250 BT 6L2 2 2R CB_bgn_1 3C_AN_XS12 eME732 372G25Mnkk AAP India LX NCA0C 009 eME732 372G25Mnkk LINPUS MeIN1 UMACkk_3 1 2G 250 6L2 2 2R CB_bgn_1 3C_AN_XS12SKU 2 eME732 372G25Mnkk EMEA Poland LX NCA02 002 eME732 372G25Mnkk W7HP64eSPL1 UMACkk_3 1 2G 250 6L2 2 2R CB_bgn_1 3C_AN_PL11 eME732 372G25Mnkk EMEA South Af...

Page 165: ...374G50Mnkk EM W7HP64EMeSZA2 UMACkk_3 2 2G 500_L BT 6L2 2 2R CB_bgn_1 3C_AN_ES62 Model Country Acer Part No BOM Name CPU VGA Chip eME732 352G32Mnkk WW S2 NCA02 001 eME732_UMACkk_3 Ci3350M UMA eME732 352G32Mnkk WW S2 NCE02 001 eME732_UMAkk_3 Ci3350M UMA eME732 372G16Mikk Russia LX NCA0C 006 eME732_UMACkk_3 Ci3370M UMA eME732 372G16Mnkk UK LX NCA02 004 eME732_UMACkk_3 Ci3370M UMA eME732 372G25Mikk Ru...

Page 166: ...0 N eME732 352G32Mnkk WW S2 NCE02 001 N SO2GBIII10 N eME732 372G16Mikk Russia LX NCA0C 006 N SO2GBIII10 N eME732 372G16Mnkk UK LX NCA02 004 N SO2GBIII10 N eME732 372G25Mikk Russia LX NCA0C 002 N SO2GBIII10 N eME732 372G25Mnkk ACLA Spain LX NCA0C 007 N SO2GBIII10 N eME732 372G25Mnkk India LX NCA0C 003 N SO2GBIII10 N eME732 372G25Mnkk India LX NCA0C 009 N SO2GBIII10 N eME732 372G25Mnkk Poland LX NCA...

Page 167: ...B5 4KS N 3rd WiFi 2x2 BGN N eME732 372G25Mnkk India LX NCA0C 003 N250GB5 4KS N 3rd WiFi 2x2 BGN BT 2 1 eME732 372G25Mnkk India LX NCA0C 009 N250GB5 4KS N 3rd WiFi 2x2 BGN N eME732 372G25Mnkk Poland LX NCA02 002 N250GB5 4KS NIS 3rd WiFi 2x2 BGN N eME732 372G25Mnkk South Africa LX NCA01 006 N250GB5 4KS NIS 3rd WiFi 2x2 BGN N eME732 372G32Mnkk ACLA Spain LX NCA01 007 N320GB5 4KS_4K NIS 3rd WiFi 2x2 B...

Page 168: ...ARK_XT512Ckk_3V3 1 2G 320 6L2 2 2R CB_bgn_1 3C_AN_EN74 eME732G 372G32Mnkk AAP Vietnam LX NC80C 001 eME732G 372G32Mnkk LINPUSeVN1 PARK_XT512Ckk_3V3 1 2G 320 6L2 2 2R CB_bgn_1 3C_AN_EN11 eME732G 373G32Mnkk EMEA Denmark LX NC802 001 eME732G 373G32Mnkk W7HP64eSDK2 PARK_XT512Ckk_3V3 2G 1G 320 6L2 2 2R CB_bgn_1 3C_AN_ENS1 eME732G 373G32Mnkk EMEA Germany LX NC802 005 eME732G 373G32Mnkk W7HP64eSDE1 PARK_X...

Page 169: ...2G_PARK_XT 512Ckk_3V3 Ci3370M PARK_XT eME732G 372G32Mnkk Russia LX NC80C 003 eME732G_PARK_XT 512Ckk_3V3 Ci3370M PARK_XT eME732G 372G32Mnkk Vietnam LX NC80C 001 eME732G_PARK_XT 512Ckk_3V3 Ci3370M PARK_XT eME732G 373G32Mnkk Denmark LX NC802 001 eME732G_PARK_XT 512Ckk_3V3 Ci3370M PARK_XT eME732G 373G32Mnkk Germany LX NC802 005 eME732G_PARK_XT 512Ckk_3V3 Ci3370M PARK_XT eME732G 373G32Mnkk Germany LX N...

Page 170: ...801 003 512M DDR3 64 16 4 SO2GBIII10 SO2GBIII10 eME732G 374G50Mnkk South Africa LX NC802 003 512M DDR3 64 16 4 SO2GBIII10 SO2GBIII10 eME732G 374G64Mnkk South Africa LX NC802 004 512M DDR3 64 16 4 SO2GBIII10 SO2GBIII10 eME732G 376G25Mikk WW S2 NC802 002 512M DDR3 64 16 4 SO2GBIII10 SO4GBIII10 eME732G 376G25Mnkk WW S2 NC802 003 512M DDR3 64 16 4 SO2GBIII10 SO4GBIII10 eME732G 376G25Mnkk WW S2 NC802 0...

Page 171: ...ARK_XT512Ckk_3V3 1 2G 250 6L2 2 2R CB_bg_1 3C_AN_EN74 eME732ZG P612G25Mnkk AAP India LX NCC01 002 eME732ZG P612G25Mnkk W7HB64INeSIN1 PARK_XT512Ckk_3V3 1 2G 250 BT 6L2 2 2R CB_bgn_1 3C_AN_ES61 eME732ZG P612G25Mnkk AAP India LX NCC0C 002 eME732ZG P612G25Mnkk LINPUSeIN1 PARK_XT512Ckk_3V3 1 2G 250 6L2 2 2R CB_bgn_1 3C_AN_EN11 eME732ZG P612G32Mikk EMEA Russia LX NCC08 001 eME732ZG P612G32Mikk W7ST32RUe...

Page 172: ...gn_1 3C_AN_DE11 eME732ZG P613G32Mnkk EMEA Romania LX NCC0C 003 eME732ZG P613G32Mnkk LINPUSeRO2 PARK_XT512Ckk_3V3 2G 1G 320 6L2 2 2R CB_bgn_1 3C_AN_ENF1 eME732ZG P613G32Mnkk EMEA Ukraine LX NCJ0C 001 eME732ZG P613G32Mnkk LINPUSeUK1 MADISON_PRO1GBCkk_3V3 2G 1G 320 6L2 2 2R CB_bgn_1 3C_AN_EN71 eME732ZG P614G32Mnkk EMEA Denmark LX NCC02 002 eME732ZG P614G32Mnkk W7HP64eSDK2 PARK_XT512Ckk_3V3 2 2G 320 6...

Page 173: ...K_X T512Ckk_3V3 PMDP6100 PARK_XT eME732ZG P613G32Mnkk Denmark LX NCC02 001 eME732ZG_PARK_X T512Ckk_3V3 PMDP6100 PARK_XT eME732ZG P613G32Mnkk Germany LX NCC02 004 eME732ZG_PARK_X T512Ckk_3V3 PMDP6100 PARK_XT eME732ZG P613G32Mnkk Germany LX NCJ02 002 eME732ZG_MADISO N_PRO1GBCkk_3V3 PMDP6100 MADISON _PRO eME732ZG P613G32Mnkk Romania LX NCC0C 003 eME732ZG_PARK_X T512Ckk_3V3 PMDP6100 PARK_XT eME732ZG P...

Page 174: ...mania LX NCC0C 003 512M DDR3 64 16 4 SO2GBIII10 SO1GBIII10 eME732ZG P613G32Mnkk Ukraine LX NCJ0C 001 1G DDR3 64 16 8 SO2GBIII10 SO1GBIII10 eME732ZG P614G32Mnkk Denmark LX NCC02 002 512M DDR3 64 16 4 SO2GBIII10 SO2GBIII10 eME732ZG P614G32Mnkk Denmark LX NCJ02 001 1G DDR3 64 16 8 SO2GBIII10 SO2GBIII10 eME732ZG P614G32Mnkk Poland LX NCC02 003 512M DDR3 64 16 4 SO2GBIII10 SO2GBIII10 eME732ZG P623G50Mi...

Page 175: ...LX NCC02 002 N320GB5 4KS_4K NIS 3rd WiFi 2x2 BGN N eME732ZG P614G32Mnkk Denmark LX NCJ02 001 N320GB5 4KS_4K NIS 3rd WiFi 2x2 BGN N eME732ZG P614G32Mnkk Poland LX NCC02 003 N320GB5 4KS_4K NIS 3rd WiFi 2x2 BGN N eME732ZG P623G50Mikk WW S2 NCC02 003 N500GB5 4KS NIS 3rd WiFi BG BT 3 0 eME732ZG P623G50Mnkk WW S2 NCC02 002 N500GB5 4KS NIS 3rd WiFi 2x2 BGN BT 3 0 Model RO Country Acer Part No Description...

Page 176: ...bgn_1 3C_AN_ES62 eME732Z P612G25Mnkk EMEA UK LX NCB02 001 eME732Z P612G25Mnkk W7HP64eSGB1 UMACkk_3 1 2G 250 6L2 2 2R CB_bgn_1 3C_AN_EN11 eME732Z P612G32Mikk EMEA Russia LX NCB08 003 eME732Z P612G32Mikk W7ST32RUeSRU1 UMACkk_3 1 2G 320 6L2 2 2R CB_bg_1 3C_AN_RU11 eME732Z P612G32Mnkk EMEA Denmark LX NCB02 004 eME732Z P612G32Mnkk W7HP64eSDK2 UMACkk_3 1 2G 320 6L2 2 2R CB_bgn_1 3C_AN_ENS1 eME732Z P612G...

Page 177: ...13G32Mnkk EMEA Romania LX NCB0C 007 eME732Z P613G32Mnkk LINPUS MeRO2 UMACkk_3 2G 1G 320 6L2 2 2R CB_bgn_1 3C_AN_RO21 eME732Z P613G32Mnkk EMEA UK LX NCB02 002 eME732Z P613G32Mnkk W7HP64eSGB1 UMACkk_3 2G 1G 320 6L2 2 2R CB_bgn_1 3C_AN_EN11 eME732Z P614G32Mnkk EMEA Spain LX NCB02 008 eME732Z P614G32Mnkk W7HP64eSES1 UMACkk_3 2 2G 320 6L2 2 2R CB_bgn_1 3C_AN_ES51 Model Country Acer Part No BOM Name CPU...

Page 178: ...2G32Mnkk Middle East LX NCB0C 009 eME732Z_UMACkk_3 PMDP6100 UMA eME732Z P612G32Mnkk Poland LX NCB02 007 eME732Z_UMACkk_3 PMDP6100 UMA eME732Z P612G32Mnkk South Africa LX NCB01 002 eME732Z_UMACkk_3 PMDP6100 UMA eME732Z P612G32Mnkk Turkey LX NCB08 002 eME732Z_UMACkk_3 PMDP6100 UMA eME732Z P612G32Mnkk WW S2 NCB02 001 eME732Z_UMACkk_3 PMDP6100 UMA eME732Z P612G32Mnkk WW S2 NCG02 001 eME732Z_UMAkk_3 PM...

Page 179: ...P612G25Mnkk Japan LX NCB02 010 N SO2GBIII10 N eME732Z P612G25Mnkk Romania LX NCB0C 006 N SO2GBIII10 N eME732Z P612G25Mnkk South Africa LX NCB01 003 N SO2GBIII10 N eME732Z P612G25Mnkk UK LX NCB02 001 N SO2GBIII10 N eME732Z P612G32Mikk Russia LX NCB08 003 N SO2GBIII10 N eME732Z P612G32Mnkk Denmark LX NCB02 004 N SO2GBIII10 N eME732Z P612G32Mnkk India LX NCB0C 005 N SO2GBIII10 N eME732Z P612G32Mnkk M...

Page 180: ...GB5 4KS N 3rd WiFi BG N eME732Z P612G25Mnkk ACLA Spain LX NCB08 004 N250GB5 4KS NIS 3rd WiFi 2x2 BGN N eME732Z P612G25Mnkk ACLA Spain LX NCB0C 010 N250GB5 4KS N 3rd WiFi 2x2 BGN N eME732Z P612G25Mnkk Denmark LX NCB02 003 N250GB5 4KS NIS 3rd WiFi 2x2 BGN N eME732Z P612G25Mnkk France LX NCB02 006 N250GB5 4KS NIS 3rd WiFi 2x2 BGN N eME732Z P612G25Mnkk India LX NCB01 001 N250GB5 4KS NIS 3rd WiFi 2x2 B...

Page 181: ...2x2 BGN N eME732Z P612G32Mnkk WW S2 NCB02 001 N320GB5 4KS_4K NIS 3rd WiFi 2x2 BGN N eME732Z P612G32Mnkk WW S2 NCG02 001 N320GB5 4KS_4K NIS 3rd WiFi 2x2 BGN N eME732Z P613G25Mnkk WW S2 NCB02 002 N250GB5 4KS NIS 3rd WiFi 2x2 BGN BT 3 0 eME732Z P613G25Mnkk WW S2 NCB02 003 N250GB5 4KS NIS 3rd WiFi 2x2 BGN BT 3 0 eME732Z P613G32Mnkk Denmark LX NCB02 005 N320GB5 4KS_4K NIS 3rd WiFi 2x2 BGN N eME732Z P61...

Page 182: ...Appendix A 172 ...

Page 183: ...F AP 09001 031 HIPRO 65W Adapter HIPRO 65W 19V 1 7x5 5x11 Yellow HP A0652R3B 1LF LV5 LED LF AP 0650A 012 HIPRO 90W Adapter HIPRO 90W 19V 1 7x5 5x11 Blue HP A0904A3 B1LF LV5 LED LF AP 0900A 005 LITE ON 65W Adapter LITE ON 65W 19V 1 7x5 5x11 Yellow PA 1650 22AC LV5 LED LF AP 06503 024 LITE ON 65W Adapter LITE ON 65W 19V 1 7x5 5x11 Yellow PA 1650 69AW LV5 Low profile LED LF AP 06503 029 LITE ON 90W A...

Page 184: ...n 1 card reader CR 21500 030 CPU INTEL Ci3350M CPU Intel Core i3 350M PGA 2 26G 35W Arrandale TJ90 VT 3M L3 KC 35001 DMP INTEL Ci3350M CPU Intel Core i3 350M PGA 2 26G 35W K 0 TJ90 VT KC 35K01 DMP INTEL Ci3370M CPU Intel Core i3 370M PGA 2 4G 35W K 0 TJ90 VT KC 37K01 DMP INTEL PMDP6100 CPU Intel Pentium Dual Core P6100 PGA 2 0G 35W K0 Max DDR3 1066 KC 61001 DPP INTEL PMDP6200 CPU Intel Pentium Dua...

Page 185: ...LF F W GJ002J KH 32004 004 TOSHIBA N500GB5 4KS HDD TOSHIBA 2 5 5400rpm 500GB MK5065GSX Capricorn BS 320G P SATA 8MB LF F W GJ002J KH 50004 002 TOSHIBA N640GB5 4KS HDD TOSHIBA 2 5 5400rpm 640GB MK6465GSX Capricorn BS 320G P SATA 8MB LF F W GJ002J KH 64004 001 WD N160GB5 4KS HDD WD 2 5 5400rpm 160GB WD1600BEVT 22A23T0 WD ML320S SATA 8MB LF F W 01 01A01 KH 16008 027 WD N250GB5 4KS HDD WD 2 5 5400rpm ...

Page 186: ... 1066 LF KN 2GB00 001 NONE SO4GBIII10 Memory NONE SO DIMM DDRIII 1066 4GB dummy P N LF KN 4GB00 001 SAMSUNG SO4GBIII10 Memory SAMSUNG SO DIMM DDRIII 1066 4GB M471B5273BH1 CF8 LF 256 8 0 055um KN 4GB0B 007 NB Chipset INTEL HM55 NB Chipset Intel CS BD82HM55 KI G5501 002 ODD HLDS NSM8XS ODD HLDS Super Multi DRIVE 12 7mm Tray DL 8X GT32N R5 2 LF W O bezel SATA with Renesas solution PCC LD HF Windows 7...

Page 187: ...16 8 1G DDR3 64 16 8 KI 23300 018 512M DDR3 64 16 4 512M DDR3 64 16 4 KI 23300 019 WiFi Antenna WNC PIFA PIFA LZ 23500 006 Wireless LAN Foxconn 3rd WiFi 2x2 BGN Foxconn Wireless LAN Broadcomm 43225 2x2 BGN HM T77H103 00 NI 23600 066 Foxconn 3rd WiFi 2x2 BGN Foxconn Wireless LAN Atheros HB97 2x2 BGN HM NI 23600 072 Foxconn 3rd WiFi BG Foxconn Wirelss LAN Atheros HB95BG HM T77H121 10 NI 23600 077 QM...

Page 188: ...178 Appendix B ...

Page 189: ...e Technical Information section you can download information on all of Acer s Notebook Desktop and Server models including Service guides for all models Bios updates Software utilities Spare parts lists TABs Technical Announcement Bulletin For these purposes we have included an Acrobat File to facilitate the problem free downloading of our technical material Also contained on this website are Retu...

Page 190: ...180 Appendix C ...

Page 191: ...6 111 F Features 1 FRU Field Replaceable Unit List 141 H Hard Disk Drive Module 62 103 HDTV Switch Failure 130 Hibernation mode hotkey 13 Hot Keys 11 I Intermittent Problems 131 Internal Microphone Failure 124 Internal Speaker Failure 122 J Jumper and Connector Locations 137 K Keyboard Failure 121 L LCD Bezel 75 90 LCD Failure 121 LCD Module Disassembly Flowchart 83 LCD Panel 78 87 lower cover 110...

Page 192: ...l Unit Failure 129 TouchPad Failure 122 Troubleshooting Built in KB Failure 121 EasyTouch Buttons 129 HDTV Switch 130 Internal Microphone 124 Internal Speakers 122 LCD Failure 121 No Display 119 ODD 126 Other Failures 130 Power On 118 Thermal Unit 129 TouchPad 122 WLAN 129 U Undetermined Problems 131 utility BIOS 29 37 W Wireless Function Failure 129 WLAN Board 115 ...

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