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5 Troubleshooting
5. Troubleshooting
WARNING:
Never use a defective appliance. Always switch off the
appliance and disconnect it from the mains before starting trou-
bleshooting. See section 3.3, “Switching off and retracting power cord”.
Fault
Possible cause
Solution
The appliance doesn’t
run.
The plug is not connected
to the mains supply or the
appliance is not switched
on.
Insert the plug into a
mains socket and switch
on the appliance. See
section 3.1 “Vacuum
cleaning”.
No power from socket.
Test the vacuum cleaner
on another socket that
you are sure is supplying
power.
The power cord is dama-
ged.
Have the cord replaced
by the manufacturer’s
representative or other
competent person.
The cleaning result is
unsatisfactory.
The dust filter bag is full or
clogged.
Empty/clean the dust
filter bag.
Nozzle, telescopic tube or
suction hose are clogged.
Remove the obstacle.
If necessary, use a long
wooden stick (e.g. a
broomstick) to do this.
The power setting does
not match the type of
flooring.
Set the power to the
setting suggested for
the flooring. See section
3.2 Setting the suction
power.
