24
Fifers Lane, Norwich, Norfolk NR6 6XB
T: 0344 335 8819
F: 0344 871 1528
E: [email protected]
W: elsonhotwater.co.uk
36006103_issue_06
Sales & Support
Policy Statement
The policy of ELSON is one of
continuous product development
and, as such, we reserve the right to
change specifications without notice.
Warranty
On site service support including
parts and labour for 12 months from
date of installation. After the initial 12
months, a guarantee will apply for
a further 24 years for the stainless
steel inner vessel only. During this 24
year period, in the event of a cylinder
leak, a replacement product will be
issued provided that the replacement
is carried out by one of our heateam
engineers, for which reasonable labour
charges will apply.
The Warranty is valid provided that:
•
It has been correctly installed as
per the instructions contained
in the instruction manual and all
relevant Codes of Practice and
Regulations in force at the time of
installation.
•
The Benchmark Checklist
has been completed upon
commissioning and the
Benchmark Service Record is
completed for each service.
•
It has not been modified in any
way, other than by ELSON.
•
It has not been frost damaged.
•
It has only been used for the
storage of potable water.
•
It has not been tampered with
or been subjected to misuse or
neglect.
•
The fault is not scale related.
•
Within 60 days of installation the
user completes and returns the
certificate supplied along with the
proof of purchase to register the
product.
•
It has been installed in the United
Kingdom.
•
The fault is not caused by high
chloride levels in the water supply
or incorrect disinfection methods.
Evidence of purchase and date
of supply may be required. The
guarantee is transferable. This
guarantee does not affect your
statutory rights.
Servicing
Baxi Customer Support
Baxi Customer Support is Elson’s
service division. With us on your side,
you can be sure that your customers
are in the very best of hands. Totally
committed to quality and safety, Baxi
Customer Support is open 7 days a
week, 363 days a year.
*excluding Christmas Day and New Year’s Day.
Simply call
0344 335 8819
or contact
us at
• Dedicated Trade Advice
Line
- our helpful and qualified
specialists are always on hand
to help you with even the most
complex technical query.
• Installer Priority Call-Outs
- our
280 strong team of specifically
trained expert heating engineers
covers the UK, no one is better
qualified to look after Elson’s
products for the duration of the
guarantee.
• Fully Stocked Vans
- a
nationwide fleet of vans, fully
stocked with spare parts -
meaning we can repair our
appliances on the first visit 95% of
call-outs.
• Exclusive Service Plans
-
heateam also offer Elson’s
customers a range of exclusive
annual service plans.
Opening Times: Monday-Friday 8am-
6pm, weekends and Bank Holidays*
8.30am-2pm.
*excluding Christmas Day and New Year’s Day.
Spares
For all technical support, replacement
parts & service issues please contact:
Electric Water Heating Co.
2 Horsecroft Place, Pinnacles,
Harlow, Essex CM19 5BT
Tel: 0845 0553811
E-mail: [email protected]
SPD
Special Product Division, Units 9 & 10
Hexagon Business Centre,
Springfield Road,
Hayes, Middlesex UB4 0TY
Tel: 020 8606 3567
Parts Center
Tel: 0845 270 9800
www.partscenter.co.uk
Newey & Eyre
Specialists Products Division
Please contact your local branch
UK Spares Ltd
Tower Lane, Warmley,
Bristol BS30 8XT
Tel: 0117 961 6670
www.uk-spares.com
Advanced Water Company Ltd
Unit 5D, Enterprise Way, Vale Park,
Evesham, Worcestershire WR11 1GS
Tel: 01386 760 066
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