User Manual: X-Series Rev A AiO Touchcomputer
SW602213 Rev A, Page 41 of 51
Chapter 5: Technical Support
If you are experiencing trouble with your X-Series, refer to the following suggestions.
If the problem persists, please contact your local dealer or contact Elo Touch Solutions
Customer Service.
Solutions to Common Problems
Problem
Suggested Troubleshooting
No Power
(The X-Series unit
can’t power on.)
1. Check that the AC/DC power adapter is properly
connected.
2. Verify the AC power source is functioning.
3. Power button is destroyed or not?
No Display
(Monitor display is blank.)
1. If the Power Status LED is blinking, the X-Series
may be in SLEEP mode. Press the power button to
see if the image reappears.
2. Internal cable loss or electrical part damage.
No Operation System
1. Confirm the product with OS configuration.
2. System unit powered on or not?
3. Hard Driver damage.
Touch function abnormal.
1. Do the touch calibration by Elo application.
2. Confirm the touch device work normally in OS.
No Touch Function
1. Confirm the touch screen is not broken.
2. Check the touch screen trail connects to touch CTR
board well.
3. Check the touch CTR cable connection well.
Technical Assistance
Visit http://www.elotouch.com/Support/TechnicalSupport/default.asp for technical support.
Refer to the last page of this user manual for Elo contact information worldwide.
