54
Element4 Gas Fireplaces Rev# 03242020
European
Home
.com
APPENDIX TWO
FUNCTION
POSSIBLE CAUSE
REMEDY
(continued)
H.
Main burner stays
lit.
No
Yes
System
‘drops out’
- all flames
immediately
go out
Too much draft at
pilot flame (poor
flame impingement
of primary
thermocouple.)
Check venting installation. Use
restrictor as required.
Pilot assembly out of
order.
Inspect pilot assembly for correct
operation and thermocouple
impingement.
5 day shut off.
The system shuts off the fire and pilot if
there is no change in the flame height
for 5 days.
Glass panel
temperature switch is
open.
Allow fireplace to cool down. Check for
blocked air openings. Ensure that all air
openings are clear and effective.
6 hours of no motor
movement.
In Manual/Temperature/Timer modes
the valve turns down to pilot only if the
flame height does not change for a 6
hour period.
In Temperature/Timer modes if
the ambient room temperature
changes, the flame height will adjust
automatically to maintain the set
temperature and the fire will continue
to function normally. The valve will turn
to pilot flame if the set temperature
and the ambient temperature remain
the same over a 6 hour period.
No
Main burner
remains lit
while flames
are lowered.
(Main valve
knob is
turned via
motor.)
No
System goes
to pilot flame
only.
2
nd
thermocouple is
not heated.
Ensure 2
nd
thermocouple is heated by a
robust flame. The fireplace media may
be interfering with proper flame. Check
2
nd
thermocouple wiring.
2
nd
thermocouple shut
off.
The system shuts off the fire when the
main burner flame is not sensed within
22 seconds of ignition or not sensed
after pressing the
large flame
button.
Note:
If the system fails to light due
to the 2
nd
thermocouple voltage not
being sensed a two minute lockout
period begins. This lockout time allows
the gas to dissipate.
Add 2nd ground wire from 2nd
thermocouple to the grounding screw
(trox) located on gas valve if not
already attached.
