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RW60 User Manual

22

6 TROUBLESHOOTING

Your printer is very reliable, but occasionally problems may occur. This chapter provides information
on some common problems you may encounter and how to solve them. If you encounter problems
that you can not resolve, contact with your dealer for assistance.

6.1 Printer Not Working

Problem Description

Probable Reason

Solution

LED light is off, printer is not
working

Printer has no power

Connect printer to power supply

Printer is not on

Turn on the printer

Circuit board is
broken

Contact with the dealer

6.2 LED Indicator and Beeper

Problem Description

Probable Reason

Solution

Purple LED is always on

Paper near end

The roll paper is near end, the
printer can work normally

Red LED flashes and beeper alarms

Paper end

Load the roll paper

Thermal print head is

overheated

Turn the printer off and resume
when it cools

Overvoltage

Print with specified voltage

Cutter jam

Restart the printer

Printer over is open

Close the printer cover

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Summary of Contents for RW60

Page 1: ...RW60 User Manual ...

Page 2: ...RW60 User Manual REVISION RECORDS REV DATE DESCRIPTION 1 0 2020 09 24 ...

Page 3: ...3 2 1 Continuous Thermal Paper Specification 9 3 2 2 Notices 9 3 3 Printing and Cutting Position 10 3 3 1 Printing position 10 3 3 2 Cutting Position 10 4 INSTALLATION AND USAGE 11 4 1 Media Loading 11 4 1 1 Paper Confirmation 11 4 1 2 Paper Installation 11 4 2 LED Indicator and Beeper 13 4 3 Power Connection 14 4 4 Interface Cable Connection 16 4 5 Cash Drawer Connection 16 4 6 Print Test 16 4 6 ...

Page 4: ... AND MAINTENANCE 25 7 1 Cleaning Head 25 7 2 Cleaning Sensors Roller and or Paper Path 25 8 UTILITY TOOL FOR POS INSTRUCTION 26 8 1 Install Utility Tool 27 8 2 Use Utility Tool 30 8 2 1 Add Modify Delete Connect Printer 30 8 2 2 Functions 37 8 3 Firmware Update 66 9 WINDOWS DRIVER 68 9 1 Manual Information 68 9 2 Operating System OS Environment 68 9 3 Windows Driver Preparation 68 9 4 Windows Driv...

Page 5: ...company any section of this manual is prohibited to be copied or transferred in any form Copyright This manual is printed in 2020 Printed in China Version 1 0 Warnings This must be complied with in order to avoid any damage to the human body and to the equipment This is showing the important information and tips for the printer operating Note Due to continuous improvement of the products the speci...

Page 6: ... 5 Do not expose the printer to high temperatures direct sunlight or dust 6 Protect the printer from shock impact and vibration 7 Be certain the power source is within the voltage rating and frequency listed for the printer 8 Switch off the printer power supply when won t use it for a long time 9 Do not place the power cord where it can be stepped on If the power cord becomes damaged or frayed rep...

Page 7: ...he user and or third party We are not legally liable for any damages and or issues resulting from the use of options and or parts that are not authentic or authorized products 4 WEEE Waste Electrical and Electric Equipment This mark shown on the product or its literature indicates that the corresponding item should not be discarded at the end of its working life with other household waste To preve...

Page 8: ... print receipts RW60 can connect with other equipment through USB Ethernet Serial interface cash drawer and other optional interfaces And the printer drivers are available for the WINDOWS XP WINDOWS 7 WINDOWS 8 WINDOWS 10 Linux operating system 1 2 The Main Features 1 Low noise 2 High print speed 3 Easy paper loading 4 Support page mode printing 5 Compatible with various width paper 6 Cash drawer ...

Page 9: ... Check the outside of the box and the printer for possible damage 2 Check whether you have received the following accessories together with the printer if there are any items missing please contact your local dealer Notes 1 The Power adapter and power cord vary by region 2 Items in the package are dependent on the actual order ...

Page 10: ...RW60 User Manual 6 2 2 Appearance and Components Front Rear Inside ...

Page 11: ...7 std Europe Katakana PC850 Multilingual PC860 Portuguese PC863 Canadian PC865 Nordic PC857 Turkish PC737 Greek ISO08859 7 Greek WPC1252 PC866 Cyrillic 2 PC852 Latin 2 PC858 Euro KU42 Thai TIS11 Thai TIS18 Thai PC720 Arabic WPC775 Baltic Rim PC855 Cyrillic PC862 Hebrew PC864 Arabic ISO8859 2 Latin2 ISO8859 15 Latin9 WPC1250 Latin 2 WPC1251 Cyrillic WPC1253 Greek WPC1254 Turkish WPC1255 Hebrew WPC1...

Page 12: ...ght colors blue green red and purple depending on different status of printer Power Supply Input AC100V 240V Output DC24V 2 5A Paper Paper type Specified Thermal Paper Paper width 0 1 58 mm 0 1 80 mm Paper thickness 0 056 0 13mm Roll paper diameter Max OD ф83mm Paper load Easy loading structure of forward open cover cover Paper cut Partial cut or full cut Physical Spec Operating condition 0 40 20 ...

Page 13: ... paper otherwise it will influence the printing quality and decrease the thermal printer head life Do not stick the paper on the roll paper mandrill If the thermal paper is polluted by chemical or oil the thermal paper heat sensibility decreases which will influence the print quality Do not use finger nail or hard articles to touch the surface of thermal paper otherwise it will cause color fading ...

Page 14: ...60 User Manual 10 3 3 Printing and Cutting Position 3 3 1 Printing position 0 1 80 mm Print Paper 0 1 58 mm Print Paper 3 3 2 Cutting Position Type Paper Cutting Position L1 RW60 11 6mm Printing position ...

Page 15: ...e paper guide of both sides 2 When using 58mm width roll paper insert the paper guide to each side Note Paper roll should be placed in the middle 4 1 2 Paper Installation 1 Pull the cover open deflector rod to open the printer cover 2 Remove the used roll paper core if any 3 In the correct direction of the roll paper insert the paper ...

Page 16: ...roll paper and close the printer cover 5 Tear the extra paper in the direction of printer Notes 1 Adjust the paper guide according to the paper size 2 Make sure the paper inside is at tight status or it will cause paper or other obstacle ...

Page 17: ...nstant Light Printer is ready and in idle condition Note The printer uses a thermistor to detect the temperature of the print head If the temperature of print head is higher than 65 C printer will send a warning If the temperature of print head is higher than 80 C printer will stop working until the temperature is lower than 60 C Description LED Beeper The printer cover is open Red Flashing Beep B...

Page 18: ...ff 2 Connect power adapter to printer 3 Connect power adapter to the power cord 4 Plug the other side of power cord into the socket outlet Notes 1 The Power adapter and power cord vary by region 2 Disconnect or connect the power adapter by correct method or damage may be caused ...

Page 19: ...able Notes 1 Please only use the power adapter recommended by supplier or equivalent products 2 When disconnecting the power adapter plug handhold plug connector shell to avoid the pulling on the cable in force 3 Avoid dragging the power adapter cable otherwise it will damage the cables causing fire and shock 4 Avoid putting power adapter around a heating device otherwise the cable may melt causin...

Page 20: ...device can t connect to the phone line etc 4 6 Print Test 4 6 1 Print Self Test The self test checks the printer s current settings status and whether the printer has any problem 1 Make sure the power is connected and paper is loaded properly 2 Make sure the printer is off and top cover is closed properly 3 Press the paper feed button and power button simultaneously to turn the printer on The prin...

Page 21: ... Manual 17 5 INTERFACES RW60 supports various communicating interfaces such as USB interface cash drawer interface serial interface and Ethernet interface 5 1 USB Figure 5 1 PIN SIGNAL NAME 1 VBUS 2 D 3 D 4 GND ...

Page 22: ... Cash Drawer Interface Figure 5 2 PIN SIGNAL NAME 1 FG 2 Drawer 1 3 DRSW 4 VDR 5 Drawer 2 6 GND Electrical characteristics Driving voltage DC 24 V Driving current Maximum 0 8 A In 510 ms Drawer check signal L 0 0 5 V H 3 5 V ...

Page 23: ...RW60 User Manual 19 5 3 Power Supply Interface Figure 5 3 PIN SIGNAL NAME 1 24V 2 GND 3 N C SHELL F G Printer end Unetop DC 002 or similar products User end Unetop DC 002 or similar products ...

Page 24: ...RW60 User Manual 20 5 4 Serial Interface Figure 5 4 PIN SIGNAL NAME 1 2 TXD 3 RXD 4 5 GND 6 RTS 7 CTS 8 RTS 9 ...

Page 25: ...he printer is equipped with an Ethernet interface and use the network connection router switch and other network communication equipment which meet RJ45 interface standard When connecting directly with PC it is suggested that the cross network line in accordance with RJ45 interface standard should be adopted ...

Page 26: ...er is not working Printer has no power Connect printer to power supply Printer is not on Turn on the printer Circuit board is broken Contact with the dealer 6 2 LED Indicator and Beeper Problem Description Probable Reason Solution Purple LED is always on Paper near end The roll paper is near end the printer can work normally Red LED flashes and beeper alarms Paper end Load the roll paper Thermal p...

Page 27: ... roll Thermal head or print roller is dirty Clean the thermal head or print roller Low print density Increase the print density level Paper is not feeding normally Paper jam Open the printer cover check the paper path and remove jammed paper Vertical print words are missing Thermal head or print roller is dirty Clean the thermal head or print roller Thermal head is damaged Contact with your dealer...

Page 28: ...head is over heated Reduce the density of printing Driving is too fast Reduce the printer speed to the limit of thermal printer head Wrong paper feeding position Put the paper parallel with the paper mount and insert into the space between platen roller and the thermal printer head Note about the density setting please refer to Utility Tool for POS Instruction at Chapter 8 6 5 Remove Jammed Paper ...

Page 29: ...om being scratched and or damaged in any way 7 1 Cleaning Head 1 Open the Printer Cover and then use the cleaning pen to clean the head in the direction from the center of the head to the edges 2 After cleaning the print head do not use the printer until the alcohol used for cleaning evaporates completely 1 2 min and the printer has completely dried 7 2 Cleaning Sensors Roller and or Paper Path 1 ...

Page 30: ...following operating system Microsoft Windows 10 32 bit 64 bit Microsoft Windows 8 32 bit 64 bit Microsoft Windows 7 SPI 32 bit 64 bit Microsoft Windows Vista SP2 32 bit 64 bit Microsoft Windows XP Professional SP3 32 bit Microsoft Windows Server 2012 64 bit Microsoft Windows Server 2008 R2 ...

Page 31: ...RW60 User Manual 27 8 1 Install Utility Tool The following screens take Win 7 for example 1 Open the installation package 2 Choose English and click OK 3 Choose I accept the agreement then click Next 3 ...

Page 32: ...RW60 User Manual 28 4 Click Next 5 Select start menu folder Click Next ...

Page 33: ...RW60 User Manual 29 6 Click Install 7 Click Finish Utility is installed successfully ...

Page 34: ...ility Tool Warning In different operating system screen has a slight difference Please operate it according to the tips Take RW60 Windows 7 for example 8 2 1 Add Modify Delete Connect Printer 8 2 1 1 Add printer 1 Click Add Printer ...

Page 35: ...RW60 User Manual 31 2 Choose the appropriate printer type and port Then click OK Take RW60for example ...

Page 36: ...RW60 User Manual 32 8 2 1 2 Modify printer 1 Choose the printer you want to modify in the list Click Modify Printer ...

Page 37: ...RW60 User Manual 33 2 Choose the new printer and new port Then click OK 3 The new printer is added successfully ...

Page 38: ...RW60 User Manual 34 8 2 1 3 Delete printer 1 Choose the printer you want to delete in the list and click Delete Printer 2 Click Yes then the printer is deleted ...

Page 39: ...RW60 User Manual 35 8 2 1 4 Connection Test Make sure printer is connected to computer and it is powered on 1 Choose the printer Click Connection Test ...

Page 40: ...e following window If the connection is unsuccessful please connect the printer to computer Notes 1 Make sure printer is connected with computer and power on 2 Make sure printer is loaded with paper 3 Before using the following function carry out the Connection Test first ...

Page 41: ...ns the following items Printer Test Command Test Manage Images Download Image in Compatible Mode Code Page Setting Download Fonts Parameter Setting Advanced Settings 8 2 2 1 Printer Test 1 Self Test Click Self Test to see if the printer will print properly ...

Page 42: ...ethod is full cutting The paper would be falling down from the paper outlet after cutting 3 Partial Cut Test Click the cutter test and the paper will be cut automatically Cutting method is partial cut Partial cut Not all cut off between the two sheets of paper to leave a connection point As shown in the figure ...

Page 43: ...content Such as Print Text Test Note The language option in the lower right corner is checked according to the input text For example The input is Simplified Chinese the language is checked for Simplified Chinese the printer prints the input text according to the setting options and if you check other languages the printer does not print the text ...

Page 44: ...the QRCode mode Model 1 2 Module size 1 16 The larger the module value the larger the printed QR code is and the smaller the opposite Error correction level 7 30 The higher the error correction level the more intensive the module graphics ...

Page 45: ...0 Width of the module 2 6 The larger the module value the wider the width of the printed PDF417 barcode and the smaller the opposite Row height 2 8 The larger the module value the longer the printed PDF417 barcode and the smaller the opposite Error connection level ...

Page 46: ...r Manual 42 8 2 2 2 Command Test In the command test you can send command to the printer Input text or hexadecimal data Select a file or enter a command in the input box 1 Click Send by Text input text content ...

Page 47: ...RW60 User Manual 43 Sending Recycle When the interval is set to 3000ms you can set the interval as needed then click Send the printer starts to recycle printing Click Stop to stop the recycle printing ...

Page 48: ...RW60 User Manual 44 2 Click Send by Hex input the content Convert text to HEX or send ESC command ...

Page 49: ...RW60 User Manual 45 8 2 2 3 Manage Images ...

Page 50: ...dd the image if you want to print the picture set the print location before clicking Download mode of G to print the picture It is recommended to use a picture in BMP format 2 Select the print location center left and right Such as left print ...

Page 51: ...RW60 User Manual 47 Note Total memory 256K each bitmap should be below 40K C Users 1993 Desktop 01 bmp ...

Page 52: ... Each time click Download mode of G an image list number will be generated Click the image list select Delete selected image will delete the image click Delete all Images without clicking the list option to delete all the images in the list ...

Page 53: ...RW60 User Manual 49 8 2 2 4 Code Page Setting Select the code page from the list and click Set Note These code pages are only valid in multiple languages ...

Page 54: ...onts Select the font from the existing file and click Download Note After downloading the font successfully you need to restart the printer to take effect 8 2 2 6 Parameter Setting You can set Arabic Character Transform for example WPC1256 ...

Page 55: ...set signal light flashing time 0 60s 8 2 2 7 Advanced Setting Advanced Settings contain following items Click the button and printer will execute the appropriate action The change will take into effect after restarting the printer ...

Page 56: ...RW60 User Manual 52 Function Setting ...

Page 57: ...n on the printer and connect it to a master device 3 Open the Utility Tool of the printer on the master device choose Advanced Setting Function Setting AD Settings Click Read to check the AD value 4 For example the ADValue value is 2100 5 Add 300 to the original ADValue value 2100 which is 2400 type in 2400 and click Write then the setting is effected 6 So the status of the user s thermal paper ca...

Page 58: ...3 milliseconds etc The following setting is set as an example When cutting one piece of paper each time the printer will emit the Beep for one time and the beeping time is two milliseconds and beeping interval is three milliseconds Buzzer Volume The Very Low is the minimum sound and the Loud the maximum sound You can select a volume level and click Setting to print Default Standard level Paper Nea...

Page 59: ...RW60 User Manual 55 Reduction Paper Setting Choose the item and click Setting DIP Setting Click Read to get the printer parameters click Write to send the modified parameters to the printer ...

Page 60: ...ter to take effect Printer hardware setting 1 Print Density Light Medium Standard Dark default standard level The print density value varies according to the paper material and it can be adjusted to suit your needs 2 DIP Mode 180 203DPI default 203 DPI The printer supports both of these resolutions 3 Language Mode Chinese Japanese Korean mode default Multi language mode ...

Page 61: ...ON XOFF Note The value of the serial port parameter can be obtained according to the value of the Self test page information E g Self test page Serial 115200 None 8 1 DTR DSR Baud Rate 115200 Parity Check None Data Length 8bits Stop Bits 1 ADDC DTR DSR Modify the COM setting 1 After setting the parameters as required click Write and restart the printer ...

Page 62: ...lick Modify Printer 3 Select the port category COM and set the baud rate to the value 57600 as shown above and parity None This port allows you to print after setup is complete Note When the DIP setting is set in memory switch mode the DIP switch at the bottom of the printer need to be disabled ...

Page 63: ...W60 User Manual 59 Ethernet Setting This mode is divided into Auto Assignment IP and Static IP Mode select one of the modes to connect as needed Note IP addresses can be obtained from the Self test page ...

Page 64: ... IP Mode 1 Change the printer IP address so that the printer IP address such as 192 168 0 33 is the same segment as the host IP address such as 10 0 21 89 Here is the illustration Figure Printer IP Address Figure Host IP Address ...

Page 65: ...nual 61 2 Set the same network segment Figure Printer IP Address Auto Assignment IP This mode automatically assigns the IP address to the printer When the settings are complete click Write then restart the printer ...

Page 66: ...RW60 User Manual 62 USB Port Setting Click Virtual serial port setting and restart the printer ...

Page 67: ...RW60 User Manual 63 Check the Virtual Serial Port 1 Right click the computer and select Manage 2 Click Device Manager to view the virtual port such as COM7 ...

Page 68: ...Manual 64 3 Return to the printer utility and click Modify Printer 4 Change the port to COM7 Paper Width Setting Choose the item and click Set Note Select the paper width above according to the paper print width ...

Page 69: ... the printer automatically cuts the paper after closing the cover 2 Do not cut paper after the cover is closed the printer does not automatically cut the paper after closing the cover 3 Cut paper when power on the printer automatically cut paper after the printer is power on 4 Do not cut when power on the printer does not automatically cut paper after the printer is power on ...

Page 70: ...RW60 User Manual 66 8 3 Firmware Update 1 Click FW Update ...

Page 71: ...RW60 User Manual 67 2 When the device appears Printer select the Dfu file 3 Click Update 4 Update success 5 Restart the printer RW60 ...

Page 72: ...ions and or user manual content may be changed without prior notice 9 2 Operating System OS Environment The following operating systems are supported for usage Microsoft Windows 10 32 bit 64 bit Microsoft Windows 8 32 bit 64 bit Microsoft Windows 7 SPI 32 bit 64 bit Microsoft Windows Vista SP2 32 bit 64 bit Microsoft Windows XP Professional SP3 32 bit Microsoft Windows Server 2012 64 bit Microsoft...

Page 73: ...ence Please operate it according to the tips Take RW60 Windows 7 as example 1 Double click Windows Driver 2 Choose English and click OK 3 Choose I accept the agreement then click Next Note If printer is already connected with computer by USB port it only needs to click Install then it will be installed automatically Otherwise proceed to the next step ...

Page 74: ...0 User Manual 70 4 Click Next 5 Choose the matched type and port USBxxx is for USB port COMx is for serial port LPTx is for parallel port Choose the type of driver port such as RW60 USB as port Click Next ...

Page 75: ... installed successfully 7 After installation the icon will be found in Start Devices and Printers Note If you already installed the driver No matter what kind of port when you connect the printer with computer it will create a USB port automatically ...

Page 76: ...Detailed Windows Driver Setting 9 5 1 Printing Preferences 1 Click Start Devices and Printers Right click RW60 and choose Printing preferences 2 According to the different needs choose Paper Offset Rotate Effect Copies in Page ...

Page 77: ...RW60 User Manual 73 Click Manager add or delete paper Click Advanced Setting to set Save Paper Cut Paper Feed Paper Cash Drawer Custom Command Logo Buzzer Code Page Save Paper ...

Page 78: ...RW60 User Manual 74 Cut Paper ...

Page 79: ...RW60 User Manual 75 Feed Paper ...

Page 80: ...RW60 User Manual 76 Cash Drawer ...

Page 81: ...RW60 User Manual 77 Custom Command Logo Note this setting needs to be set in utility here are the steps ...

Page 82: ...RW60 User Manual 78 Open the utility and click Manage Images ...

Page 83: ...RW60 User Manual 79 Click Download Click Add to add a logo BMP format is recommended ...

Page 84: ...t the print location and then click Download mode of G Such as left print Return to image list to view the image number Note each time click Download mode of G an image list number will be generated C Users 1993 Desktop 01 bmp ...

Page 85: ...RW60 User Manual 81 Select Printer properties in Devices and Printers then click Preference ...

Page 86: ...RW60 User Manual 82 Click the Advanced then click Logo ...

Page 87: ...60 User Manual 83 Set the printing time to print and click OK Such as Start Document Return to the logo setting in driver also select Print left Set the key Code according to the image number Such as 0 0 ...

Page 88: ...RW60 User Manual 84 Then click OK ...

Page 89: ...RW60 User Manual 85 Click Print Test Page to view the printing effect ...

Page 90: ...RW60 User Manual 86 Buzzer Code Page ...

Page 91: ...RW60 User Manual 87 3 Click Watermark Set watermark to print ...

Page 92: ...RW60 User Manual 88 4 Click Halftone to set the halftone ...

Page 93: ...arcode Assuming the font type of the main document is Italics if you want to convert the data 123456 to the barcode printing the steps are as follows Set the data 123456 font type to a different font from the main document Such as Arial ...

Page 94: ...RW60 User Manual 90 ...

Page 95: ...RW60 User Manual 91 Open the Preference If the document is open you can set it in the document file print preferences ...

Page 96: ...RW60 User Manual 92 Add Barcode firstly ...

Page 97: ...RW60 User Manual 93 Set the Font Name and the Barcode Options ...

Page 98: ...RW60 User Manual 94 Click Printer Setting Choose Display Language for Properties ...

Page 99: ...rn on Font Substitution select the system text need to be replaced for example Arial and then select the font you want to replace for example 01 and click Set and the replacement font will display 01 The steps are as follows ...

Page 100: ...RW60 User Manual 96 1 ...

Page 101: ...RW60 User Manual 97 2 ...

Page 102: ...RW60 User Manual 98 3 ...

Page 103: ...RW60 User Manual 99 ...

Page 104: ...RW60 User Manual 100 If you do not have a barcode set the action is as follows Suppose you change the size of the data 123456 for example ...

Page 105: ...RW60 User Manual 101 Set the Printing preferences ...

Page 106: ...RW60 User Manual 102 Click the Printer Setting Choose the Display Language for Properties ...

Page 107: ...RW60 User Manual 103 Turn on the Font Substitution ...

Page 108: ...RW60 User Manual 104 Select the System Font for example Arial 1 ...

Page 109: ...RW60 User Manual 105 Select the font that you want to replace 2 ...

Page 110: ...RW60 User Manual 106 Click Set 3 ...

Page 111: ...RW60 User Manual 107 ...

Page 112: ...60 User Manual 108 9 5 2 Printer Properties 1 Click Start Devices and Printers Right click RW60 and choose Printer properties 2 Choose General click Print Test Page then it will print the current settings ...

Page 113: ...RW60 User Manual 109 3 Click Port to choose another port or add port ...

Page 114: ...RW60 User Manual 110 4 Click Advanced to set the available time for printing ...

Page 115: ...RW60 User Manual 111 9 6 Uninstall Windows Driver 1 Double click Windows Driver 2 Choose Uninstall printer driver click Next ...

Page 116: ...RW60 User Manual 112 3 Choose RW60 click Next Then it is complete to uninstall ...

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