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TROUBLESHOOTING
If your TV does not operate normally or cannot be turned on, please check
the following troubleshooting questions. Remember also to check any other
connected electronic device, such as DVD or blu-ray player to pinpoint the
problem. If the TV still fails to operate normally, please contact technical support
(Refer to Warraty page).
SYMPTOM
POSSIBLE CAUSE
REMEDY
Dead. No LED lit
No power to the TV.
• Check all connections to the
TV's AC socket.
Dead. No LED lit red
Set in standby mode.
• Press either the Power button
or the Standby button on the
remote control.
Blue screen
No signal.
• Press the SOURCE button to
select the correct source.
Incorrect
source selected.
Noisy, snowy, ghosting
picture (TV)
Poor antenna signal.
• If using an indoor antenna, try
adjusting the antenna position.
Check antenna connections.
No sound
Sound "Mute".
• Turn sound "Mute" off.
Volume set too low.
• Check volume settings.
External leads
not connected "if used".
• Check that all external leads
are connected properly.
Before contacting the service technician, perform the following simple checks. If
any problem still persists, unplug the LED TV and call for assistance.
PROBLEM
POSSIBLE SOLUTIONS
No sound and picture
• Check that the main plug has been connected to a
wall outlet.
• Check that you have pressed the POWER on the
front of the TV set.
• Check the picture contrast and the brightness
setting.
Red LED indicator lights
• Set in standby mode. Press either the Power button
or the Standby button on the remote control.
Normal picture but no sound
• Check the volume.
• Sound muted? Press the MUTE button.
• Try another channel, the problem may be with the
broadcast.
• Are the audio cables installed properly?
The remote control does not
work
• Check to see if there are any objects between the
TV and remote control causing obstruction.
• Are batteries installed with correct polarity (+/-)?
• Correct remote operating mode set: TV, VCR, etc?
• Install new batteries.
Power suddenly turns off
• Is the sleep timer set?
• Check the power connection, power may be
interrupted.
• No broadcast on the station tuned.
Picture appears slowly after
switching on
• This is normal, the image is muted during the product
start up process. Please contact a service provider if
the picture has not appeared after 5 minutes.
Poor color or picture
• Adjust the color in Menu option.
• Keep a sufficient distance between the product and
the VCR.
• Try another channel, the problem may be with the
broadcast.
• Are the VIDEO cables installed properly?
• Activate any function to restore the brightness of the
picture.
Horizontal/vertical bars or
picture shaking
• Check for local interference, such as an electrical
appliance or power tool.
Blue screen
• Press the SOURCE button to select correct source.
Poor reception on
some channels
• Station or cable experiencing problems. Tune to
another station.
• Station signal is weak, reorient antenna for better
reception.
• Ckeck for sources of possible interference.
Lines or streaks in pictures
• Check the antenna (change the direction of the
antenna).
No output from one of the
speakers
• Adjust balance in the Menu option.
TROUBLESHOOTING
