MANUAL CODE: XXXXX
PROFESSIONAL SOUS COOKER
ISSUE DATE: 15/01/2018 vers_00_05
Rev. 00.00 WITH REFERENCE TO FIRMWARE VERSION :00_15 and more
ELE
GEN
by Quaglia Luigi - Via Jmre Nagy 8-8/A 42019 - Scandiano Reggio Emilia Italy- VAT No. 02018620357
TEL.+390522859721 – FAX +390522767677 -
VOIP Skype. eleg2002
- Web-www.elegen.it - email
Page 15 of 16
invoice, a receipt or another legally recognised document
11.3 -
in case of tampering with or removal of the product identification label, whenever the manufacturer has not been informed in
writing by registered mail, fax or email
11.4 -
when modifications are made without the written permission of the manufacturer . In case of tampering with equipment or
parts thereof. In these cases, in addition to the immediate invalidation of the guarantee period, Elegen shall be released from any
liability arising from damage caused to persons or property.
11.5 -
in case of non-compliance with instructions contained in the use and maintenance manual
11.6 -
in case of improper use of the product or use other than that indicated in the use and maintenance manual.
11.7
- in the event of damage on the appliance due to external causes or weather elements or natural disasters, such as lightening,
floods, earthquakes, etc.
11.8
- when any operations, repairs, maintenance are performed by unqualified personnel
11.9
- when using cleaning products unfit for materials used to build the product.
11.10
- In the event of failure to timely report any operating malfunctions of the machine.
11.11
- In the event of failure to perform routine or special maintenance of the product.
11.12
- In the event of bad installation of the product.
11.13
- In the event where the machine with guarantee is sending back to the producer, dealer or Elegen’s technical assistance
network, not in original packaging or not packed well to prevent damage during transport.
11.14
- in the event where the product is send from customer to repairing center or versus the customer after repairing and, is lost
from forwarder, the product travel on risk of the customer
11.15
- In the Event where the vacuum machine are suck the liquid or other elements inside the pump.
11.16
- In all event where the machine is used with function without indicated into the operative manual and without to observe
the prescription of the operating manual.
12.0 IF THE MACHINE NEED TO REPAIR
In the case where the customer need to repair the machine, is very important that observe the following prescription, otherwise the
repairing time can be very long, the product can be lost or could be decay of the guarantee
The manufacturer declines all responsibility for products lost or cannot be identified for failure to comply with the requirements
contained herein.
12.0
- The Producer, dealer or Elegen’s technical assistance network, undertake to repair the product maximum in 90 days after
the reception form the customer of the acceptance of reparation, and, according to availability of spare parts that may be obsolete.
12.1
- The product may be sending in the original packing and packed in the manner that the transport cannot damage the product.
Where this is not possible is important that the packing content all protection that can prevent the transport damage
12.2
- The product may be sending with all identification documents, about the product, the customer and the defect of the product ,
and must be indicated the phone number or email where the customer can be contacted for any questions
12.3
- The product sending without the previous express authorization and without details of the point 12.2, are not processed and
the repairing are made in very long time. In this case if the product are lost the producer have not guilty and are not obligated to
refund the customer .
12.4
- Before to send the repairing product is important to contact the receiver to take agreement about all modality.
12.5
- The product that are send for repairing must have strictly the details of the defects or problems that have and the customer
meet, so to avoid misunderstandings from the repairing operator
12.5
- Before to send and to think that the product is defected, contact the producer, or the dealer to verify the product, write to the
address email indicated on the documents, and leave the details where you can be contacted.
12.6
- Before to think that the product is defected and need to repairing, see the section 13.0 “
IF THE MACHINE DOES NOT
WORK
” And see also the section 10.0 “
GUARANTEE
”
and 11.0 “
FORFAIT OF THE GUARANTEE PERIOD”
12.7
Special warning need to be used when are sent to repair the heavy products or, with delicate parts or with oil inside, like a
vacuum chamber machines. The machines that have this characteristics must be sent on the pallet, on the pallet must be strictly
applied the label with indication of the top side and that should not be upside down. The side with is the plastic lid must be protect
in adequate mode to avoid that may be broken.
12.8
- If the customer want to be sure that the product may be returned or repaid in case is lost from the forwarder, need to do the
shipping assurance, this cost is always on customer charge. The producer of dealer never is responsible for damage caused from the
forwarder.
12.9
- the repairing are always invoiced the advance payment or when the good is ready, the good are returned only after the
payment is performed.
12.10- Before to start with repairing is made the forecast of the repairing, if is or not in guarantee and, what is the cost if the
machine is not in guarantee. After this inspection are sent the forecast, the customer is obliged to send his answer by email or fax
indicated on the forecast module, with his sign for acceptance the repairing cost, this only if the product is no in guarantee.
