Emerald ICE Flash Voice Mail Mailbox Owner’s Guide
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Learning the System
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The best way to learn how to use the system is to experiment. No actions that you
take can damage the system. It is recommended that you learn the operation of the
system by sending messages to yourself. Access the personal options and change
them. Changes are not permanent except when deleting a message.
The system is programmed to respond when any of the twelve telephone keys are
pressed. If no key is pressed in response to a prompt. The system repeats the caller’s
options. If there is still no response, the system automatically transfers a caller not
within the voicemail system to an attendant or politely disconnects the call.
The system counts the number of errors (incorrect key presses) that a caller makes. If
the count exceeds a certain number (usually 3) the caller is politely disconnected.
The system does this to allow as many callers on the system as possible.
The
*
Key
Press
*
whenever you want to cancel what you are doing.
Pressing
*
allows you to skip personal greetings and introductory prompts. It gets
you directly to the recording tone.
While listening to a prompt, press
*
to
ʺ
back up
ʺ
to the previous menu. At the
Main Menu, press
*
to disconnect.
