18
www.electrolux.com
Problem
Error
Code
Cause
Solution
Battery related
problems
E:20 Incorrect Charging base is
used.
Only use the original Electrolux Charging base,
supplied with the robot. If the Charging base
needs to be replaced; use Electrolux Charging
base (ANC: 406000071).
E:21 Batteries are
malfunctioning during
use.
Change the 2 battery packs.
Check “Changing the batteries” page 15.
E:22 Product temperature is
too high.
Let the robot paused outside the charging
station for 6 hours.
E:23 Batteries are not properly
connected to the robot.
Connect batteries to robot.
Check “Changing the batteries” page 15.
The time is not
displayed.
The current time is not
set.
When the robot is connected to WiFi the time
will automatically set.
Wrong time is
displayed on the
robot.
The robot has not
received updated time
from the WiFi network.
Make sure the robot is connected to the WiFi
network and wait until it receives the correct
time. If it does not update within 24 hours redo
the onboarding procedure.
The room is not
properly cleaned,
but the robot
returns to the
Charging base.
-
The robot is returning
to the Charging base to
charge the batteries.
The robot will automatically continue the
cleaning program as soon as the batteries are
recharged.
Water has been
sucked into the
robot.
-
-
It will be necessary to replace the motor at an
authorized Electrolux service centre. Damage to
the motor caused by the penetration of water is
not covered by the warranty.
Software issue
E:30 Software is not working
correctly.
Please update the robot’s software.
E:31 Software upgrade has
failed.
Please redo software update.
Service needed
E:40 -
Contact an authorized Electrolux service center.
System error
E:41 Internal error.
Please restart desired operation.
E:42
For any further problems, please check the service area in the APP or on our website.
