PROBLEM
POSSIBLE CAUSES
SOLUTION
Motor will not start or suddenly stops
Unit not connected to power source
• Push plug securely into outlet
• Try another outlet or check circuit breaker
• Check plug and cord for damage
Switch not turned on
• Press power switch to ‘carpet’ or ‘bare floor’ setting
Themal cut-off has operated
• Correct the cause of motor overheating. See thermal cut-off information
No suction. Vacuum cleaner does not pick
up lint or dirt
Blockage in air path
• Remove any obstructions that restrict airflow through hose and/or valve
clean out areas #1, #2, and #3
Dust cup full
• Empty dust cup
Dust Cup Filter clogged
• Remove and clean filter.
Fine dust can block the airflow through the filter and reduce suction even
if dust cup does not look full
Hepa Filter clogged
• Remove and clean filter
Dust Cup Filter not in place
• Filter must be in filter frame for correct performance
• Make sure filter frame is installed properly in filter cover for dust cup as-
sembly to fit back into place
Switch not on proper setting
• Use ‘carpet’ setting for carpetted floors
• Use ‘hard floor’ setting for hard-surfaced floors and when using acces-
sories
* Turbo nozzle clogged (selected models only)
• Remove and clean debris from turbo nozzle
Dust cup will not lock into vacuum cleaner
Dust Cup Filter not in place
• Locate dust cup filter and insert into dust cup
Quick Release handle will not lock into
vacuum cleaner
Telescopic wand is extended
• Place end of wand into opening at back of vacuum and align ribs into
grooves
Brush roll will not turn
Object caught in brush roll
• Remove the obstruction (such as carpet fringe, string or sock ). Note:
brush roll overload protector will reset only when vacuum is unplugged
• Use ‘hard floor’ setting when vacuuming fringe of rugs
• Check brush roll for threads and debris. Clean if needed
Brush roll not positioned properly
• Make sure both ends of brush roll are free of debris and secured properly
so roll can rotate freely
Red “check brush roll” indicator light is on
Brush roll not operating properly
Note: ”Check brush roll” indicator light turns
on when brush roll is not turning. Brush roll
motor will shut off to prevent damage to
motor.
.
• Turn the unit off and unplug it, examine brushroll and clear obstruction,
then plug it back in and press ON
Red ”check filter” indicator light is on
Dust cup filter has become dirty or clogged
• Remove and clean dust cup filter
Hard to push vacuum
Too much suction for high pile rug/carpet
• With unit on and in carpet cleaning mode, press Hi/Lo Carpet button
Brushroll Clean™ will not work when pedal
is engaged
If used for more than 20 seconds consecutively or
concurrently within a short period, ShearClean will
need approximately 1 minute to reset
• Do not use Brushroll Clean™ for approximately one minute. Feature
should then return to normal function
Brushroll will not turn
Using brushroll clean pedal on high pile rug/carpet
• Turn the unit off and unplug. Then plug it back in and turn on. Use Brush-
roll Clean on bare floor.
TROUBLESHOOTING
For your safety, turn vacuum cleaner off and unplug power cord before
attempting to resolve problems.
Note: Any servicing of the vacuum other than described in this manual shall only be performed by an authorized service representative.
