GB
Our appliances are produced with the greatest of care.
However, a defect may still occur. Our consumer services
department will repair this upon request, either during or after
the guarantee period. The service life of the appliance will
not, however, be reduced as a result.
This declaration of guarantee terms is based on European
Union Directive 99/44/EC and the provisions of the Civil
Code. The statutory rights that the consumer has under this
legislation are not affected by this declaration of guarantee
terms.
This declaration does not affect the vendor's statutory
warranty to the end user. The appliance is guaranteed within
the context of and in adherence with the following terms:
1. In accordance with provisions laid down in paragraphs 2
to 15, we will remedy free of charge any defect that
occurs within 24 months from the date the appliance is
delivered to the first end user. These guarantee terms do
not apply in the event of use for professional or equivalent
purposes.
2. Performing the guarantee means that the appliance is
returned to the condition it was in before the defect
occurred. Defective parts are replaced or repaired. Parts
replaced free of charge become our property.
3. So as to avoid more severe damage, the defect must be
brought to our attention immediately.
4. Applying the guarantee is subject to the consumer
providing proof of purchase showing the purchase
and/or delivery date.
5. The guarantee will not apply if damage caused to delicate
parts, such as glass (vitreous ceramic), synthetic
materials and rubber, is the result of inappropriate use.
6. The guarantee cannot be called on for minor faults that do
not affect the value or the overall reliability of the
appliance.
7. The statutory warranty does not apply when defects are
caused by:
a chemical or electrochemical reaction caused by
water,
abnormal environmental conditions in general,
unsuitable operating conditions,
contact with harsh substances.
8. The guarantee does not apply to defects due to transport
which have occurred outside of our responsibility. Nor
will the guarantee cover those caused by inadequate
installation or assembly, lack of maintenance or failure to
respect the assembly instructions or directions for use.
9. Defects that result from repairs or measures carried out
by people who are not qualified or expert or defects that
result from the addition of non-original accessories or
spare parts are not covered by the guarantee.
10.Appliances that are easy to transport may be delivered
or sent to the consumer services department. Home
repairs are only anticipated for bulky appliances or
built-in appliances.
11. If the appliances are built-in, built-under, fixed or
suspended in such a way that removing and replacing
them in the place where they are fitted takes more
than half an hour, the costs that result therefrom will be
charged for. Connected damage caused by these
removal and replacement operations will be the
responsibility of the user.
12.If, during the guarantee period, repairing the same
defect repeatedly is not conclusive, or if the repair
costs are considered disproportionate, in agreement
with the consumer, the defective appliance may be
replaced with another appliance of the same value.
In this event, we reserve the right to ask for a financial
contribution calculated according to the length of time
it has been used.
13.A repair under guarantee does not mean that the
normal guarantee period will be extended nor that a
new guarantee period begins.
14.We give a twelve month guarantee for repairs, limited
to the same defect.
15.Except in the event where liability is legally imposed,
this declaration of guarantee terms excludes any
compensation for damage outside the appliance for
which the consumer wishes to assert his rights. In the
event of legally admitted liability, compensation will not
exceed the purchase price paid for the appliance.
These guarantee terms are only valid for appliances
purchased and used in Belgium. For exported
appliances, the user must first make sure that they satisfy
the technical conditions (e.g.: voltage, frequency,
installation instructions, type of gas, etc.) for the country
concerned and that they can withstand the local climatic
and environmental conditions. For appliances purchased
abroad, the user must first ensure that they meet the
qualifications required in Belgium. Non-essential or
requested adjustments are not covered by the guarantee
and are not possible in all cases.
Our consumer services department is always at your
disposal, even after the guarantee period has expired.
Address for our consumer services department:
ELECTROLUX HOME PRODUCTS BELGIUM
Bergensesteenweg, 719 - 1502 LEMBEEK
Tel. 02.3630444
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From the Electrolux Group. The world’s No.1 choice.
The Electrolux Group is the world's largest producer of powered appliances for kitchen, cleaning and outdoor use. More than 55 million Electrolux
Group products (such as refrigerators, cookers, washing machines, vacuum cleaners, chain saws and lawn mowers) are sold each year to a value of
approx. USD 14 billion in more than 150 countries around the world.
