24
EN
TROUBLESHOOTING
Below is a list of some of the possible malfunctions.
If the problem cannot be resolved as described, contact Custo-
mer Services.
PROBLEM
POSSIBLE CAUSE
REMEDY
The coffee is not hot
The cups were not preheated.
The brewing unit has cooled down be-
cause 2/3 minutes have elapsed since the
last coffee was made.
The temperature set is too low.
Warm the cups by rinsing them with hot
water.
Before making coffee, preheat the
brewing unit by selecting the RINSING
function in the menu.
Change the set temperature (see para-
graph “Changing coffee temperature”).
The coffee is not creamy enough
The coffee is ground too coarsely.
Wrong type of coffee.
Turn the grinding adjustment knob one
click anticlockwise towards “1” while the
coffee mill is in operation (fig. 14).
Use a type of coffee for espresso coffee
makers.
The coffee is delivered too slowly or a
drop at a time.
The coffee is ground too finely.
Turn the grinding adjustment knob one
click clockwise towards “7” while the cof-
fee mill is in operation (fig. 14).
Continue one click at a time until coffee
delivery is satisfactory.
The effect is only visible after delivering
two coffees.
The coffee is delivered too quickly
The coffee is ground too coarsely.
Turn the grinding adjustment knob one
click anticlockwise towards “1” while the
coffee mill is in operation (fig. 14).
Avoid turning the grinding adjustment
knob excessively otherwise when you
select 2 cups, the coffee may be delivered
a drop at a time.
The effect is only visible after delivering
two coffees.
Coffee does not come out of one of the
spouts.
The spouts are blocked.
Clean the spouts with a toothpick (fig.
27).
The coffee does not come out of the
spouts, but from around the service door
(A2).
The holes in the spouts are clogged with
dry coffee dust.
The coffee guide (A3) inside the service
door is blocked and cannot swing.
If necessary, remove coffee deposits
with a toothpick, sponge or stiff bristled
kitchen brush (fig. 23).
Thoroughly clean the coffee guide (A3),
particularly near the hinges.
Water comes out of the spouts instead of
coffee.
The pre-ground coffee may be blocked in
the funnel (A21).
Clean the funnel (A27) with a wooden
or plastic fork, clean the inside of the
machine.
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